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La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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1.1 693 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
677 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 693

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8:50 pm EDT

La Quinta Inns & Suites laquinta inn aurora, co

I made reservations 7/27/18 and 7/28/18. I am a member. I was so out done with the quality of the room. I drove 16.5 hours from Memphis, TN to Denver, Co. The room had mole on the ceiling and shower curtain in the bathroom, dust in corners, trash (papers, plastic utensils, old sock), floor/carpet dirty dark brown spots very visible through the green carpet, wall had brown spots as though fluid splattered, odor was bad, light fixture didn't work, soap scums on mirror and the number to the room was painted on with a marker. I was so exhausted just finishing my cancer treatments to show up for my sons birthday celebration who is in the navy at Buckley Airforce Base. I got to the room around midnight. We purchased sheets and blankets from Walmart to use as barriers so I wouldn't get sick but did anyway. I was afraid your establishment would keep my money. I can't believe I stayed. The young lady said you had to pay up front. This was horrible and unacceptable. I'm hurt that The LaQuinta I'm accustomed too would have their name on this building. This is wrong on so many levels. I'm very unhappy and will never stay there again

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11:59 am EDT

La Quinta Inns & Suites bedding, linen and service

I checked in at the hotel approximately 1:30am. When I stay at any hotel I always check the bed linens because of a high case of bed bugs. As I pulled the sheets back they had all kind of spots and stains and to top it off it also had blood on the sheets. I immediately went down to front desk to see what could be done because the phone did not work in the room. Front desk said there was nothing they could do until morning when the manager came. They did not have any rooms left so it was a pull out couch in room and it was hard as a brick. I called this morning to speak with manager and he refused to speak and asked to send him the pictures. I sent the pictures to see if he could accommodate our stay or refund. Have not heard anyrhing else from manager.

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1227
, US
Aug 10, 2018 10:24 am EDT

Similar experience--bed was soaked with urine--not damp but soaked. Manager refused to speak with me. Called customer service and was told someone would contact me within 48 hours. Hopefully I will receive a call.

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7:57 pm EDT

La Quinta Inns & Suites hotel filth.

On July 28, 2018 my wife and I stayed at

La Quinta Inn & Suites
600 Bypass Road
Williamsburg, VA.

In my 67 years I have NEVER encountered such filth and poor maintenance at any lodging facility. The carpets were absolutely disgusting and many things were broken, such as several ice machines (I went floor to floor trying to find one that actually had some ice), lights, etc, There were holes in the walls and the linens and the shower flooded the bathroom floor.

We had booked the stay for two nights but had to check out after enduring one night of these conditions.

Something serious needs to be done about this facility. We travel to Williamsburg every summer but most assuredly will. never, ever consider staying there again. It cost us $168.87 for this terrible experience; I suppose that's the cost of learning a lesson.

Charles T. Ganjamie
1672 Manchester Court
Naples, FL 34109
[protected]

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11:44 am EDT
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La Quinta Inns & Suites vomit in the swimming pool.

So August 1st we arrived and as soon as we checked in the kids wanted to swim. So we went and changed clothes to start swimming. Once in the pool the kids were swimming and someone's child threw up. I reported it immediately to the front desk and pulled my children out. They did not shut the pool down nor did they attempt to treat it. I also reported the incident to management on August 2nd and was assured their pool is treated daily but nothing was done... Called corporate and nothing was done whatso ever. Very disappointing that a hotel chain like this would be comfortable with the unsanitary conditions of their pool.. Which 90% of people with children base their hotel booking off of in the first place. No stars for this place...

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7:18 am EDT
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La Quinta Inns & Suites bathrooms in the hotel we stayed at.

My spouse and I went to a La Quinta in San Antonio Texas off f Randolf Brook a night ago. We have been n the road all day and love every experience we have ever had with La Quinta. Except this one. The first room we gott, the bed was a little stiff, which is perfectly okay seeing as our backs wewere hurting us. I went to use the bathroom and found a towel shoved into the toilet with hair and pubic hair all over it. The toilet had no water because the towel soaked it all up. We asked to get another room. The staff moved us to the room across the hallway. At this point we were so soar and hurting to badly to go find another hotel so we toughed it out. This room was worse. The fridge wasn't even working and was falling apart. There was hair and mold all in the bathroom shower. One of the beds were damp. This was one of the WORST experiences we ever had. Staf was sweet though, that's the only plus side. Needless to say, I'm very disappointed and hope this gets fixed before someone else has to go through this too.

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10:25 am EDT
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La Quinta Inns & Suites room conditions

On Saturday, 7/21/18, my husband and I arrived to check in for our 1 night stay at your hotel. Upon entry to our room I was appalled and disgusted at the conditions of the room. The room walls, furniture, pillows and linens were all infested mold and mildew. I have never been so repulsed or sickened at the conditions of this room. It was absolutely inappropriate, uninhabitable and completely unsanitary. In addition your own employee staff told another customer as I was complaining about the conditions of my room, #207, that If they had a choice they would not stay at your hotel. It has been a total of 6 days and I have yet to receive a refund back to my credit car for the room
Charge. I am requesting that these funds be returned to me no later than Monday, 7/30/18, otherwise I will escalate this matter further. In the future please check the appropriatness of your room prior to renting them out to customers. Additionally, we had to pay additional Expenses nearly twice the amount to rent another room elsewhere which would not have been necessary has your room been up to standards.

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8:14 pm EDT
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La Quinta Inns & Suites housekeeping

I stayed there for a trip on July 22- 25 i forgot 2 paiirs of shoes in the closet. A hour later i called they said tbey were going to call me if they found them. I kept calling until they told me they only found 1 pair the other pair was a brand new pair of heels. Whoever cleaned the room stoled my heels! I stayed there everytime i go to disneyland with my family because we thought it was a excelent hotel . But now we are scared because their housekeepers steal. You shoud be more careful with the personnel you have!

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6:10 pm EDT
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La Quinta Inns & Suites billing and customer service

I booked thru expedia for $161 per night plus tax came out to $541 upon check in I was told I had to pay in full which was fine with me. I was given a receipt check in July 16th three night stay check out July 19th. Upon check out I was asked if I would like a receipt I said sure and I am glad I got one because they charged me another $138 for my stay and I asked why and was told that was the remainder of what was owed for my stay and I explained I had already paid in full and showed proof of payment and my confirmation with the total price for the stay she began to argue with me about pricing so I asked for a manager she left with my receipts and confirmation from expedia of the total price and when she finally returned she said the manager said I still had to pay because thats the difference that I owed between what i already paid and what was still owed. I again tried to explain to her that they were trying to charge me for their per night price not the price offered thru expedia she again continued to argue and was so completely rude so I again asked for a manager and she left and came back and said that the manager was to busy to speak to me. The other girl at the counter that was checking in guests noticed what was happening and came over and looked at my comfirmation from expedia and my receipt from check in and said that I was 100% correct and owed a refund for $138 she explain that when I was checked in the lady refreshed the screen before locking in my price. This ordeal caused me to miss an appointment that i had reschedule for the following day and that caused me and my family another night in a hotel plus food that cost me $260 La Quinta should refund me the $260 that it cost me because of there huge mistake.

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3:00 pm EDT

La Quinta Inns & Suites salisbury md hotel.

We had resv for this hotel made by our Softball Assoc. This hotel had a full house and over booked. We got into our room# 406 immed smelled mildew/Mold. I opened the closet doors to see mold and mildew everywhere. We complained to the front desk we were told someone would be up to clean and bleach the room while we were gone. We returned to the room still not clean. I pulled open the curtains for more light only to find more mold all over the Ac unit. Pulled out the filters dust balls flew out like it had never been cleaned. I took them into shower and cleaned my self. the spores on ac unit and in and around the unit were disgusting took pictures of all. lamp shade covered in black spot and brass lamp as well. We once again complained to the manager she said she would have a crew come as we left again to clean the room. A man showed up with a rag and spray! The doors of the closet completely covered in mildew spots and water spots on ceiling from the obvious cause water damage and not properly cut out and taken care of. This is a health hazard to all. We asked several of the staff as we noticed mold in ice machine on walls in halls and other areas what was going on in this hotel we were told by several employees that and I quote" This place needs to be shut down its nasty and they just cover it up. We asked to be compensated for it and we were not. We were charged full price at 190.00 a night and have called 2 times times for a manager and of course non avail will call back. I will be calling the Health Dept and make sure no one gets sick due to their lack care for mold from water damage and just covering it up with fresh sprayed popcorn ceilings and paint. This is completely unacceptable we took several pictures as proof and made sure the staff knew and noted all of the concerns.

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11:45 am EDT
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La Quinta Inns & Suites room and services

I live in Georgia an I had to take my mom for surgery in Gainsville Florida. I chose to stay at the Laquinta Inn there. The service was horrible. I had blood stains on my sheets, so I asked for new sheets they said they would get house keeping to bring them up 2 hours went by still no sheets. The TV did not work, and they lock on my room door seemed to be broken, so of course I didn't feel safe. I gave a brief description in my last complaint but no one reached out to me or did anything. Being that my mom was was in pain coming out of surgery I tried to get her more pillows they said they were out. I asked to switch to another room because of the faulty lock that worked when it wanted to, and they claimed they were fully booked, so i got on my cell and call the hotel and they front desk person said that their were rooms avail. I was not satisfied at all I never thought I would see a Laquinta in this condition and so poorly ran. I called days later to see about the extra charges on my card, the guy claimed he didn't see them but when we hung up he charged my card again which caused that card to over draft. I only keep the amount necessary on my travel card to prevent scam. This hotel gets HALF STAR FROM ME.

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10:27 am EDT
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La Quinta Inns & Suites harassment & deception

The week of July 18th, 2018, an East Indian family who owns the La Quinta Inn located at 2214 Taney St. KCMO 64116, hired a very deceptive black man named Antonio Petrie. The man lies on employees and tries to put them in areas of the hotel to work where they weren't hired. He then plays dumb saying, he din't know you weren't hired for the position. I immediately knew upon looking at Petrie that I didn't like him. I tried to avoid eye contact with him because for one, he's ugly and I sensed he had a bad personality. I will say that he sexually harasses female employees if they don't acknowledge him. He does this by "forcing conversation" upon you, when HE KNOWS you don't like him. I hope that the family and the new general manager, Jacob, finds out that Antonio Petrie is going to costs them money by being brought into court on sexual harassment charges one day. Instead of being an asset to the hotel, he will be a liability. Hilton Hotel Secrets by Donald Lee Starr is live on Itunes and Audible. It talks about how sexual harassment is rampant in the hotel industries.

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6:36 am EDT

La Quinta Inns & Suites rushed to check out of room

Made reservation through orbit which said on their website checkout was at noon. Then went to actual Lq website page which also said noon. Called the front desk and told them website said noon and he was rude and told me it's at 11, and they have not updated their system to show 11 is check out. Spoke with Ria to make a complaint which she then called the front desk to explain my family and I were not prepared to checkout at 11. She said the front desk were trying to get people to check out early. This is very unethical!

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5:28 pm EDT
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La Quinta Inns & Suites service

My name is Terry Murphey, the stay we are having at your Daytona Beach Confirmation # [protected]

La Quinta Inn & Suites Oceanfront Daytona Beach
816 North Atlantic Ave
Daytona Beach, FL 32118
[protected]
line
TERRY MURPHEY
Check-in date: 07/22/2018
Check-In Time: 15:00
Check-out date: 07/28/2018
Check-out time: 11:00
# of rooms: 1
Room type: 2 Queen Beds Suite + Sofa Bed - Microwave, Fridge
Room rate [Average Nightly Rate: 139.50 USD, 07/22/2018 - 134.10 USD per night., 07/23/2018 - 134.10 USD per night., 07/24/2018 - 134.10 USD per night., 07/25/2018 - 134.10 USD per night., 07/26/2018 - 134.10 USD per night., 07/27/2018 - 166.50 USD per night.]
*Does not include all applicable taxes or fees.
Estimated total (with tax) 941.63 USD
*Taxes are estimated, subject to change prior to arrival, and do not include additional fees required by the selected hotel.

Has been a problem since we arrived at the hotel. first they canceled our reservation with out notifying us of their policy even after we confirmed the reservation and noted a late check in. We have not received the room as promised. There is not table and chairs in the rooms, mattresses are like bricks, bathroom is small. The desk clerk lied and very unfriendly. I will never stay at another Laquinta. The room is nothing like the web site advertises. My cell is [protected]

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9:36 pm EDT
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La Quinta Inns & Suites room and service

Yes I got a room and I paid for it through third-party hotwire.com and I was not informed of the $75 incidental hold which later on I was finally able to get where I would be able to do it deal with it later but I was finally able to get into her room about 4 in the afternoon and me and my children we got settled into our room after we ain't getting ready to go to bed I found a needle in my room which I immediately took to the front desk and they said they would waive are incidental fee then when I take the bed sheets out to get my kids in bed a condom wrapper flies out just threw it away then on top of that we go to our bed and sheets are completely filthy I go to the front and they give me a fitted sheet and 3 pillow cases no blankets or anything else and then I would have to realize another pillow had blood on it they give us another pillow case for that but the only thing they can tell us sorry there should be a way more done than just a sorry I don't have a blanket to sleep with and no other type of compensation something else needs to be done

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3:26 pm EDT

La Quinta Inns & Suites room

I stayed in this La Quinta inn at 3500 Park Ave. in Denver Colorado my room number was 107 . I will start by saying my room smelled like cigarette smoke and which I do not smoke my carpet was totaled filth and I mean total filth it stinks so bad the tile in the bathroom was nasty dirty the bathtub was nasty dirty I didn't even touch it and I had bite marks all over my body the next morning from something biting me in the bed. I will start by saying my room smelled like cigarette smoke and which I do not smoke my carpet which totaled filth and I mean total fill it stinks so bad the tile in the bathroom was nasty dirty the bathtub was nasty dirty I didn't even touch it and I had bite marks all over my body the next morning from something biting me in the bed. I have bite marks on my back three or four and then six on my elbow . And we better hope it's not what I think it might be . I went to the lobby this morning to get coffee and a gentleman was in the lobby asking that desk guy for some towels because he didn't get any towels in his room the guy told him we don't have any in here either I don't know what to tell you . Customer says I have a family that needs to shower what am I supposed to do, The guy behind the desk said I don't know what to tell you we don't have any here . So I offered my towels to this gentleman since the company of La Quinta didn't know how to get him three towels . but let's continue with what my mess was the bathroom which totally completely disgusting the toilet was dirty the tub is dirty the mirror is dirty the floor was dirty the carpet in the whole room was completely a mess and dirty and smelly the walls were dirty totally outdated and you people charge $172 for this ? Never in 1 million years will I ever call another La Quinta as long as I live .

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3:24 pm EDT
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La Quinta Inns & Suites rude service checking in

We purchased a room for our employee, through travelocity, with the corporate debit card. When our employee checked in we realised we made an error and booked the room for the 19th of August instead of July. I was able to call Travelocity and get the date changed in a matter of minutes. While all of this was going on the employee behind the desk was terrible rude to our employee. His check in process took 1 1/2 hours. She didn't tale care of him she was taking care and treating the other guest's with respect. Then she told our employee she had to have his debit card on file for any extra charges. This is when we called and got involved. I had to credit card info via email because every card she said she ran wouldn't go through, but when he bought something with the same cards, they worked. I think she was trying to embarrass him in front of the other guests. Your employee's treatment of our employee was so bad that he left and told me I don't want a room. I immediately called the front desk and jumped down her throat. She admitted to treating him poorly. The next morning I called and spoke with Shelly, the manager. She had no knowledge of the incident. I am terribly discusted and annoyed at the service and treatment my employee received. I spent a lot of money of our employee to have a nice room and good service. If this is the kind of treatment we receive at your establishments we will never use your hotels again. You need to train your employees in public relations. I don't care what kind of day your having, you treat everyone with respect and a smile.

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12:11 pm EDT

La Quinta Inns & Suites room

The room we stayed at in Chicago O hare smelt so bad and had bed bugs and did not have a restful night. The carpet in the room was also in bad shape along with a damp smell like always. I would not recommend anyone staying there. Also the breakfast was not well done. I wanted to get a refund but it was so late when we got in that didn't know where to go

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9:23 am EDT
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La Quinta Inns & Suites bed bugs

We stayed at the La Quinta Inn in Birmingham for a family reunion, only to find my daughters room was infested with bed bugs. She was severely bitten. I proceeded to the front desk to complain about the matter only to find the staff had no knowledge on how to handle the matter, but to offer another room. No GM was to be found until
12am, and she was the assistant GM who had very little if any more advise to add to resolve the matter. We have taken pictures of the bed bugs including the bits that covered the arms and thighs of my daughter. I also took one of the bedbugs down to the front desk to show her which was in a cup, and she did not seem to be surprised at all, as if she knew this was a problem. Your staff should be knowledgeable how to handle matters like this at once. Took the front desk lady 4 hrs later to write to risk management. Oh at the same time she issued a refund on my daughters room and yet charged me for 2 nights. That is insane. We proceeded to look for another place to stay, and checked out of the hotel after drying all of our belongs hoping not to take any bed bugs back home. We are here on a family reunion, we could not attend the dinner last night due to the fact my daughter was still swollen, and just wanted to go home, not to mention shock. This whole matter has been handled poorly and still no response to the emails, nor calls received

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9:01 am EDT
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La Quinta Inns & Suites bed bugs at la quinta

I was staying at Laquinta in Louisville Colorado, room 237 from July 17 and am checking out today, Juy 20th. After spending 2 nights in room 237, I came to realize my room is infested with bed bugs.
I reported it to the front desk who didn't seem to believe me so they came to my room to investigate. In my room, I showed the hotel clerk a few of my bites that I had on my body, while she called her manager, I started to pack my belongings when I actually found a live bed bug in side an item of clothing. We caught it and she put it in alcohol.
The manger came to talk to me, I changed rooms, I was hoping they would dry clean my clothes and luggage but instead gave me quarters to do my own laundry in the guest laundry machine. Because I couldn't wash my suitcase, he bought me a new suitcase (which is smaller and of less quality than my original). He did wash my back pack which I picked u from the front desk the next morning and it was misshapen and covered in soap stains. I gave it back to them and told them to fix it. The manager originally offered to compensate my 3 night stay, when I explained I was there on business and my company was paying, he instead gave me a one night voucher to come back for one night another time in the next 3 months which I believe is insufficient especially considering how covered in bites I am. I didn't sleep a wink my third night there too so nervous and uneasy about more potential bugs.
I think this company could have done more for me.

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4:58 pm EDT
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La Quinta Inns & Suites commission not being paid for church conference

We have 2 contract for motion conference july [protected] in birmingham, al. Laquinta fultondale & laquinta homewood. Both locations have not paid for commission. Total $1433.00. To date I have not rec'd payment. I have made several attempt to resolve these issues with both locations, and they are not returning my calls and or giving me an update of the check.

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La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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Contact La Quinta Inns & Suites customer service

Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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