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La Quinta Inns & Suites Customer Service Phone, Email, Contacts

La Quinta Inns & Suites
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1.1 693 Reviews

La Quinta Inns & Suites Complaints Summary

16 Resolved
677 Unresolved
Our verdict: If considering services from La Quinta Inns & Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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La Quinta Inns & Suites reviews & complaints 693

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4:02 pm EDT

La Quinta Inns & Suites room and advertising.

My husband and I rented a room at the LaQuinta inns & suits Islip Macarthur airport for 5 nights. The first day we got there we had to change rooms because the toilet was broken. In the new room the refrigerator seal was not tight and would not keep items cold. The spa didn't work and when it was finally fixed the jets still did not work. The room was dirty. It did not look like the rugs or furniture had been cleaned. I planned on using the shuttle to return to the airport but, was told they only had limited shuttle service so I had to pay for another day for my car rental. For the price we paid for this room both my husband and I were very disappointed.

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7:18 pm EDT
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La Quinta Inns & Suites hotel room 110 and 104

I spoke with Everette, he said room # is 110, with no direction where to go. Get to the hotel, there are two chairs, a garbage can and the night stand all on the bed. I go back and ask for a different room. They send me to 104, it's so humid and smells mildewy, I have allergies to mold and immediately start stuffing up, open the door and turn to try and clear out the smell and then turn on the a.c. And there are black pieces flying out of the a.c. It has been a very unpleasant beginning and I can't even stay here. I'm super disappointed.

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1:47 pm EDT

La Quinta Inns & Suites regarding our stay on 8/17 thru 8/19

There were a couple of problems on the second day...while waiting for our shuttle ride from the hotel to Mohegan sun I over heard another couple complaining about their toilet and that there was no one on the premises to fix their problem the woman at the desk heard them and said & did nothing. On route to the casino it was pouring rain with strong winds, driver was traveling about 60 to 65 miles per hour, a tractor trailer was traveling at about the same rate of speed ..shuttle drivers name was Emmitt..the trailer proceeded to cross into the lane that we were in the driver of our shuttle did not like it so he began to cus and shout yelling names and so forth, he pulled up next to the trailer rolled down the window flipped him the bird all while traveling at that rate of speed my wife and I were scared as all hell... we could not believe what he was doing. Our first day was fine but our second day and night was filled with disappointment .. with power outages no air conditioning the desk person did not know how to reset the unit. And your driver did not know or care that he was carrying precious cargo.

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12:00 pm EDT
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La Quinta Inns & Suites hotel room

Hello I stayed at your location in fremont California. The room had a few issues. The floor in the room was wet by the refrigerator. Also there was seen to be blood behind the bathroom doors. I was really disgusted by that. I would of asked for a new room but it was late and my 9 month old was asleep. Please email me or call me as soon as you can. Thank you

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11:43 am EDT
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La Quinta Inns & Suites st. louis hazelwood, airport north hazelwood

Dear Sir or Mam,

My son and myself stayed at the La Quinta Inn and Suites St. Louis Hazelwood and I don't usually do this but our stay was so unpleasant I had to write you. Dates of the stay were August [protected]

The first night our TV wouldn't work I talked with the front desk and they said there wasn't anything they could do untill the next day. Thats unacceptable when your paying to stay and can't watch television, I told her that and she wouldn't give us another room. The next day the 12th we did get the TV fixed but had to use one remote for volume and 1 to turn channels. They told us not to turn the tv off or it wouldnt work again. So we had to keep the tv on the entire stay to include nights.

The room was dirty when we arrived, specifically the bathroom. The back of the toilet had dried urine from the previous stay and wasn't cleaned the entire time we were there. The only thing the maids did were make the beds and replace the towels, no cleaning was done.

The second night I stopped by the front desk to get change for the washer and dryer. The Lady at the desk said they didn't have any change, but the next morning when I asked they had it. I think the lady the night before was just too lazy to open the cash box up.

The worst think I experienced was a conversation, a loud one at that the second morning we were there between the front desk help and the lady taking care of the morning breakfast. They were talking very loudly with guests present about how we all wait until the end of the morning to come out and eat and how much more work is for her to have to keep serving the entire time. She was using profanity towards the guests right in front of us which was uncalled for in a professional environment.

Just by the cleanliness of the entire facility and the unpleasantness of the staff working I thought I should right a letter to your company so you can at least take a look into this motel. We have stayed at La Quinta's many times in the past with great experiences and will in the future, but I would take a look at this property with your name on it and make some changes because they are giving your company a very bad reputation.

v/r

John Anderson
Madison SD

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12:21 am EDT

La Quinta Inns & Suites hotel

The pictures are very deceiving, the pool was very small the rooms smelled funny and the lady that served breakfast was extremely hateful and rude to me my family and other guest around us, both days we were there. Very unacceptable and very unprofessional to talk down to people the way she did, scowling when you asked a question and frowning at everyone while leaning against the wall with her fist on her hip waiting to reprimand a guest that sat in the wrong place or didn't use the right tongs, all while watching Dr Phil.

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12:45 pm EDT

La Quinta Inns & Suites mold and false satisfaction guarantee

My future daughter in law, a college student saved up her money and treated my son her fiance, my oldest son, myself, her mom to a trip to Louisiana. I drove 13 hours straight and arrived in Hammond at LaQuinta Inn a "pet friendly" hotel. We were all exhausted from the long drive. She paid for a room. There were 2 full size beds and 5 of us in the room so someone slept on the floor as they did not allow cots for that size room. In the morning the person who slept on the floor had a soaking wet blanket which was under the sleeping bag, the floor was soaked! The air condition unit leaked all night . I moved the curtains and there was MOLD around the air conditioner. So we had been breathing mold all night without knowing it. I went down and complained to management who said he would be up as soon as he was done with his call. A housekeeper came up and took pictures, felt the floor and blanket, we also took pictures. It was over an hour before management came up. I myself was at my vehicle at the time he came up. So when I came back into the hotel I stopped and asked about the 100% satisfaction guarantee LaQuinta states. We were told they would give us $15. The room total was 104.00 so I found that UNacceptable. This was not a towel shortage issue or bad tv reception issue this was a HEALTH issue. I told him to keep the $15, that I would report the issue . He said "Do what you think you need to do". My son stayed behind to try to talk to him. he said he "JUST" got a complaint that our dog barked. Hmm strange, he never barked when the housekeeper came in, or even the manager, never barked while we were in there and was never left alone. Then the manager changed his story a little and said the person who complained " wasn't sure if it was a bark or a snore" . But he stated that because of this he reduced our refund from our 100% satisfaction guarantee to make up for the "person who complained's complaint" . We left the hotel early. will NEVER stay at a LaQuinta again. I contacted Corporate and spoke to Edgar, and voiced my complaint to him. he stated the person in control of the 100%guarantee would call us back within 48 hours. Well, that call back never happened. The staff as far as the other desk clerks and housekeepers and such were extremely nice and polite. Shame they have to be working for such a horrible hotel . Someone had told us it was a 4 star hotel. The only thing that was 4 star is the employees other than management working there. The Hotel and management is definitely not 4 star.

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Update by ozarkbees
Aug 22, 2018 7:36 am EDT

yep. The manager had a very bad attitude and corporate still has not done anything. never an apology or anything from anyone.

Update by ozarkbees
Aug 18, 2018 6:00 pm EDT

I will be waiting for Corporates call. Did you know it takes about 24-48 hours for mold to form? So this mold was obviously there growing before they gave us the room. Yep they are renting out rooms with MOLD.

As per FEMA : Mold growths, or colonies, can start to grow on a damp surface within
24 to 48 hours. They reproduce by spores - tiny, lightweight “seeds”-
that travel through the air. Molds digest organic material, eventually
destroying the material they grow on, and then spread to destroy adjacent
organic material. In addition to the damage molds can cause in your
home, they can also cause mild to severe health problems
Of the thousands of molds that exist, some are known allergens (aggravating
or causing skin, eye, and respiratory problems), and a few molds produce
harmful mycotoxins that can cause serious problems. But all molds, in the right
conditions and high enough concentrations, are capable of adversely affecting
human health.
The potential for health problems occurs when people inhale large quantities
of the airborne mold spores. For some people, however, a relatively small
number of mold spores can cause health problems. Infants, children, immunecompromised
patients, pregnant women, individuals with existing respiratory
conditions, and the elderly are at higher risks for adverse health effects from
mold.
Typical symptoms reported from mold exposure include:
Respiratory problems - wheezing, asthma attacks, etc
Nasal and sinus congestion or dry, hacking cough
Eye irritation - burning, watery, redness
Nose or throat irritation - sneezing fits, bloody noses
Skin irritations - rashes or hives
Nervous system - headaches, memory loss, mood changes
Aches and pains
LaQuinta you are risking the health of your employees as well as your customers.

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7:49 pm EDT

La Quinta Inns & Suites my vehicle was badly damaged during a storm at your property and I have been notified that you guys won’t be responsible for it

I visited La Quinta Inn #0928, On 8/03/18 and during my visit there was a storm and while this visit they had been working on the roof shingles were left loose, and no precautions were advised to eliminate probability of vehicles being damaged during this time, when I wake up to head out to my destiny for the day I come to find out my vehicle a Black Ford Pickup was scratched deeply damaging the paint, in three different areas, my vehicle is 2018 and due to this incindent it will loose its value, another vehicle was damaged during this same incident for the same reason, I am asking that my petition for my damaged vehicle Be reconsidered, I am aware that as a business insurances should be in place to cover these costs, I personally have to purchase insurance to cover any incident in my home, I don't see how you guys say that you guys can not be held liable, if you can't the business who did your roofing should have insurance aswell to cover these incidents...I have pictures that were taken when the incident was revealed, please contact me for more details

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11:40 am EDT

La Quinta Inns & Suites room condition

Checked in to the Clute/ Lake Jackson Texas location and immediately met with stained carpeting, bedspreads, cracks in the walls, flickering lights with bugs in the fixtures. Worst of all, Roaches! Do Not waste your time or money. We were offered a different room on the other side of the property right away, unfortunately, not any better. Roaches and tiny brown dots on the mattress indicating bed bugs! They need to shut down this facility immediately, i emailed the President, Keith Cline and hopefully they will dis-associate with this particular franchise, this was THE WORST LA QUINTA I HAVE EVER STAYED IN!

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12:31 pm EDT
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La Quinta Inns & Suites pool and hot tub

As soon as we got here I took my kids swimming my daughter is a blonde and we swam in the pool for a bit before we moved to the hot tub and not long after her hair turned bluish green I ask the front desk about the chemicals in the pool and they checked them . I noticed the next day the hot tub had been painted blue and ask if it could have done it they were no assistance what so ever it will cost me over 100dollars to have her hair fixed before school in a week I'm highly disappointed and very glad I didnt g we t my hair wet . I posted a before and after picture and she is naturally blonde.

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8:18 am EDT
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La Quinta Inns & Suites stained bedding and sewage smell plus horrible service

This was absolutely the worst hotel experience of my entire life. On Saturday at approximately 11:45am, my family and I went to check in to the Mount Laurel hotel. The person (female) on duty at the desk (who claimed to be the manager) had no knowledge of our reservation and stated the hotel was booked. We had paid for the room earlier in the morning (around 7:00am or so) by a different employee (male) at the desk, who actually was nice. He said they didn't have any clean rooms at the moment but to return around 12 noon and they should have our room ready. The female employee seemed annoyed and was very rude to me and was more focused on her conversation on the telephone rather than doing her job. Finally, she found our reservation but voiced that she didn't understand why "HE" would have booked us a room when they were sold out. I've been in customer service my entire life, and this person is poorly trained and does NOT know who to talk guests. You seriously need to re-evaluate the quality of people that you hire and how you train them. I wish I could say this was the worst thing that happened during my stay, but unfortunately it was not. There was some side issues, like no towels and telephone not working, but who horrified me was the condition of the bedding. It was stained and it smelled like sewage. I reported the issue to the same female on Sunday morning at 8am and she was very unsympathetic and was completely rude. It was a very uncomfortable situation my myself and my family (including two small children) and as we tried to finish our stay and eat breakfast in the lobby, she kept giving us "dirty" looks. I have never in my life been so upset and disappointed about a hotel stay. This event completely ruined our entire weekend. She original said that she was discount our room but then did not. She said, I'm not going to do anything since you are going to call corporate anyway.
Folio # [protected] and Room # 123
Michael and Michele

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5:15 pm EDT
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La Quinta Inns & Suites pool and hot tub terrible condition

I had booked this room for one reason - it had a hot tub. Upon arrive the first question I asked before I paid was, you have a hot tub right. The clerk said oh ya we have one.
We proceeded to our room changed our clothes and went right to the hot tub to find it deplorable. It was spitting out black water and looked totally uninviting. We had traveled 11 hours that day and were looking to relax in the hot tub. The pool might have been an option but it was so full of alge that we didn't attempt that either.
I personally had a hot tub and pool at our residence for 28 years and it never looked like this. This was days of neglect to get to this point. I can't believe they have not had other complaints.
We have finally retired and figured we would start to travel and use our LaQuinta card to billed up points but after this stay I'm was totally disappointed. I believe it must be the manager that is not doing a good job since we have stayed before at LaQuinta and have not seen these conditions.

I would like to request a refund of the charge.

Daniel L and Susan Dammyer
[protected]@comcast.net
9359 SW 66 Loop
Ocala, FL 34481
Invoice #[protected]
Arrival Date 08/08/18 to 08/09/18
Room charge $ 84.43

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1:41 pm EDT

La Quinta Inns & Suites hotel room and front desk clerk

We stayed at the La Quinta in Lakewood CO, checked into our room at about 12:20pm (we came from a red rocks show) when we got into our room we wanted to rinse off. And there was a huge poop stain on the bottom of the shower! It was disgusting but it was 1 in the morning so we didn't want to go back downstairs and complain, we decided to go to sleep and just say something about it in the morning. So, when we went to go check out of our room we let the front desk woman know that we had a problem with our room and showed her pictures of the stain and she just stared at the picture with a blank face and literally the first words that came out her mouth was "well you're not getting your money back." We didn't even ask for our money back, but yes I was expecting at least an apology. I asked again there's nothing you can do? And she said well you guys are already checked out so it's too late you should've said something about it last night ( WE LITERALLY STILL HAD OUR ROOM KEYS IN OUR HAND) so no, we were not done checking out. She did nothing to help, was so disrespectfull and didn't even apologize. It was horrible customer service and really uncomfortable to be in that bathroom with someone's elses poop smeared in the tub. And yes I now want a refund or discount because we paid $165 for one night to sleep uncomfortable next to someomes fecis in which we can smell in the whole room. Who knows if that bed was even clean!? And to be treated poorly by the front desk lady I will never go back there and I will be letting my friends and family in this area know not to go there.

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6:45 am EDT
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La Quinta Inns & Suites extremely disappointing visit

When we first got into our hotel room it smelled horrible, the AC (that we could not shut off all night) was caked with dust and smelled like the filters haven't been cleaned in a while.
The dry wall was falling apart and left all over the floor - we have a 3 year old and a 9 month old so it wasnt too exciting to deal with.
There was someone else's hair on the pillows in the room... thank goodness we brought our own.
It seemed like this room was just skipped over by room service.
The one good thing I can say is the ladies at the front desk were very kind.

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5:45 pm EDT
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La Quinta Inns & Suites hotel

This motel room is disgusting ! My comforter had stains and looked like hot Cheetos smears on it. Called the front desk James said they didn't have any extra clean comforters? Really! Offered to let us move rooms... no I believe all the rooms are nasty! The man in front of us was complaining about hairs in his bed! Seriously just very gross. The pictures here are dust built up on barroom corners and on towel shelf . There was mold under the faucet in tub.

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4:20 pm EDT

La Quinta Inns & Suites charged 2 times

I had placed a reservation through booking.com for a reservation one night when i was extremely upset and scared for my life. I didnt realize when i made the reservation it was the wrong day because i was so distraught. You can ask the clerk that booked me in that night that i was crying and making sure i was safe and no one would know where i was. I also asked for a cancellation via mobile that night and stated the reason why. I have contacted y'all once before regarding this and y'all still charged my card for both nights. I have stayed with ya'll a few times in the past and have been very happy but I am very disappointed that despite my circumstances and the fact I did what I could to not be charged twice it still happened.

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12:11 pm EDT

La Quinta Inns & Suites customer service of corporate supervisor and manager

Had a problem with The conditions of the La Quinta Inn at Indianapolis and we called corporate to notify them and ask for help. We were transferred to a supervisor Ashley who was extremely rude and canceled our current reservation with out our authorization. We asked to be transferred to a higher supervisor we were connected Shantel a manager who was even more rude and cut me off every time I tried to speak to her. We finally disconnected because the level of rudeness was just unbelievable. We stay at La Quinta inns often but after this experience we will be finding a different chain of hotels to stay with. I would rather pay a little more and receive better customer service from the corporate office.

Sigrid Alicea & Evelyn Dominguez-Malave

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2:02 pm EDT
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La Quinta Inns & Suites condition of my room

I arrived at La Quinta on July 25th and stayed until July 31st, over $1, 000 bill. When I arrived I unpacked everything, hung my clothes put things and drawers and also put things on counters. I didn't notice the condition of the room when I arrived period later on that night when I went to close the curtain in my bare feet I stepped onto soggy carpet! It was then I noticed the carpet was buckled all the way in front of the TV area in room 402. The carpeting was also frayed and coming apart at the entrance to the restroom and along the wall! There was mold along the tub top and behind the toilet. I was only there for a few short hours each day to sleep and did not have time to complain to the manager. When the manager did call me back, all she offered me was a free night at La Quinta! Please! I believe I am do a substantial refund. if I don't hear from you within a couple of days I will call the Better Business Bureau. This La Quinta is in Islip New York near the airport MacArthur.

Please don't have the manager of the LaQuinta Inn in Islip call me. All she did was repeat herself over and over again, telling me that I should have reported this when I was there. My room should have been clean and ready for me when I arrived, not that I had to change rooms!

Barbara Cooley
[protected]
[protected]@bellsouth.net

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Update by Barbara Cooley
Aug 08, 2018 1:40 pm EDT

I have written to you before. I did not receive a satisfactory call from La Quinta. I do not want a free room for a night, I want a refund of some kind. I realize I should have complained while I was there for 6 nights, however I was busy from the minute I woke up until 11: 30 at night when I crashed. It was a very busy 6 days and I did not have time to go have the manager check my room out and move me out to a different room on the 4th floor, if there was one even available. I am allergic to cats so did not want to be in the pet-friendly rooms.

The carpet by the air conditioner was very soggy. All the carpeting was buckled and I happened to trip over it one night when I was wearing heels. The carpet was also fraying against the wall and into the bathroom area. The bathroom had mold along the tub and near the toilet. I was very disappointed to say the least. Since this has never happened to me before, I thought I could resolve this when I got home.

I believe I should get a substantial refund. Please don't have the manager from La Quinta Inn Islip call me because she repeated herself over and over again. She obviously doesn't want to please a customer. I have never done this before, but the room was in terrible condition except for the bed. This should have been taken care of before I arrived. I shouldn't have to interrupt my stay to change rooms, especially when all my things were hung up, in drawers and on counters.

Barbara Cooley
[protected]
barbaracooley@bellsouth.net

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1:09 pm EDT

La Quinta Inns & Suites occupancy taxes!!!

Stayed at a LaQuinta in Brooklyn on Aug 4 and 5th. THe room we reserved was for 229 plus tax
when we checked out there were several taxes added to the bill
The hotel Occupancy tax of course $1.50
The City Occupancy $13.46
The State Occupancy $20.33
and then the most interesting Tax
Occupancy Tax - Jacob Javits Center $2.00
Now it is only $2 but What the hell is it for. I did not got to the Jacob Javits Center which is in Manhattan, Jacob Javits did not entertain me while at the hotel. So please inform me as to why I was charged this. I would like a refund, though I don't think I will see one.
Last year stayed at this hotel and was charged $32 to park my car and if i used the car, I had to pay another $32 to park again. This year I parked on the street.
Hotel Address 533 3rd Ave, Brooklyn, NY

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12:07 pm EDT
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La Quinta Inns & Suites room on recent stay

I am a Gold rewards member, I use the La Quinta almost every Saturday to do my online work. The outlet at desk in the room did not work at all, plus the carpet was damp and a heater device was left in the room which I almost tripped over. I am not a complainer but that unfair that I spend money with La Quinta for a specific reason only to not be able to do what I need to do.

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La Quinta Inns & Suites In-depth Review

Location and Accessibility: La Quinta Inns & Suites is conveniently located in a prime area, making it easily accessible to both business and leisure travelers. Situated in close proximity to major highways and public transportation, getting to and from the hotel is a breeze. Plus, with ample parking available, guests can rest assured that their vehicles are safe and secure.

Accommodation Options: La Quinta Inns & Suites offers a wide range of accommodation options to suit every traveler's needs. From cozy and comfortable standard rooms to spacious suites, there is something for everyone. The rooms are tastefully decorated and well-appointed with modern amenities, ensuring a pleasant stay for guests.

Amenities and Facilities: This hotel boasts an impressive array of amenities and facilities that cater to the needs of all guests. The fitness center is well-equipped, allowing guests to maintain their workout routine while on the road. The outdoor pool is perfect for a refreshing dip, and the business center provides a quiet space for those who need to catch up on work. Additionally, complimentary Wi-Fi is available throughout the hotel, ensuring guests stay connected at all times.

Customer Service: The customer service at La Quinta Inns & Suites is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure guests have a pleasant stay. Whether it's providing recommendations for local attractions or addressing any concerns, the staff is always ready to assist with a smile.

Cleanliness and Maintenance: The hotel maintains a high standard of cleanliness and maintenance. The rooms are spotless and well-maintained, and the common areas are always tidy. The housekeeping staff does an excellent job of ensuring that everything is in order, creating a comfortable and inviting atmosphere for guests.

Value for Money: La Quinta Inns & Suites offers great value for money. The rates are competitive, especially considering the quality of the accommodations and the range of amenities available. Guests can enjoy a comfortable stay without breaking the bank.

Food and Dining Options: While the hotel does not have an on-site restaurant, there are plenty of dining options available in the surrounding area. Guests can explore a variety of cuisines, from local favorites to international fare, all within a short distance from the hotel.

Safety and Security Measures: La Quinta Inns & Suites takes the safety and security of its guests seriously. The hotel is equipped with modern security systems and protocols to ensure a safe and secure environment. Additionally, the staff is trained to handle any emergencies that may arise, providing guests with peace of mind during their stay.

Overall Experience: Overall, my experience at La Quinta Inns & Suites was exceptional. The convenient location, comfortable accommodations, and excellent amenities made for a memorable stay. The friendly and attentive staff added a personal touch, making me feel welcome throughout my visit. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Additional Services and Features: In addition to the aforementioned amenities, La Quinta Inns & Suites offers a range of additional services and features to enhance the guest experience. These include a complimentary breakfast, pet-friendly accommodations, and a loyalty program for frequent guests. These extra touches make staying at La Quinta Inns & Suites even more enjoyable.

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La Quinta Inns & Suites contacts

Phone numbers

+1 (800) 642-4241 +1 (800) 753-3757 More phone numbers

Website

www.lq.com

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