La Quinta Inns & Suites / la quinta waco, texas

Waco, TX, United States

I called the central reservation line for La Quinta to make a week long reservation for two rooms the end of October. We are attending a horse show there and this was the host hotel. I was turned over to the group reservations and a very nice male set me up with the last two available rooms at $79.00 a night plus tax. I confirmed it with my credit card and receive email conformation. Several hours later the assistant manager of the Waco La Quinta called my cell phone and informed me that the reservations were a mistake and proceeded to offer me the same rooms but at a significantly higher rate. I explained it was not my fault or mistake and they should honor my confirmed reservation. He flat refused and said if I had a problem to take it up with corporate. Is this the way La Quinta does business?

Oct 24, 2017

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