La Quinta Inns & Suites / denied room

Kenner, LA, United States

Went to Laquinta on vets in Metairie. Saw that had rooms online before going. Upon arriving, i was in the lobby with 3 other customers waiting. The young lady was sweet, confirned rooms were available for me while she took cared of other customers. I did wait for 20 minutes while she assisted tge other customers tho, appafently one was reserved even though she camein after me. The whole time, the girl said her suorvisor Mike was in bk room. He could be visibly seen but never left chair to help

Once it was finally my turn, after looking at my ID, she said she needed to talk to Mike to see if i could get room because i had issues sues last stay and he partially refunded me. My issue was the a.c. was broken in room, and hotel employees were rude at breakfast this morning. However, Mike sent this young lady back out to tell me no rooms were not sure why i was denied room. Luckily i wasnnt feeling confrontational, or i would have asked mike to be a man and come lie to me hisself. So my question is am i done with Laquinta, l? No way business concludes on this note, and id continue being a customee. This1 guy is ruining your business here.

Sep 21, 2017

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