La Quinta Inns & Suites
reviews and complaints

Hello, on June 30th - July 1st I stayed at the La Quinta in Denver Colorado tech center location. My experience there was more then terrible. We checked in at about 1pm to drop our stuff off in the room. First off the facility was disgusting, with a trash can over flowing like it hasn't been taken out in weeks. We later return to our room, calling room service to bring us extra towels. They go on to tell us that we have to go to the front desk to get more towels( I've never heard of a hotel that requires you to get your own things and doesn't service you.) Later as we get to sleep around 9pm we have been sleeping for two and half hours and at 11:30pm the fire alarm goes off forcing us to evacuate the building. With us having to be on the road at 3am we decided just to leave the hotel at 12am due to the fire alarm that jolted us awake. In this whole fire alarm issue, we never saw or heard from an employee of what was happening. With being in a hotel for less the 4 hours, and with everything that happened with my first stay in a la Quinta, I think it's ridiculous that I had to pay $189 for the room I stayed in. I am disgusted and disappointed in my stay there. I hope to be able to get another good experience at a la Quinta but it will not be my first choice any time soon.

I reserved two rooms with a note requesting adjoining rooms at the La Quinta Inn in Florence SC on HWY 52, from June 29- July 1. Upon arrival, we did not receive adjoining rooms with 218 and 220. Then we were assigned two more rooms, in which one had blood on the box springs and looked severely unkept. That room was 223. I took all of the covers off and threw them on the floor, therefore no one else would be subjected to this neglect. My next set of rooms were 228 and 230. By this time, my four children were extremely tired and sleepy from traveling from Albany, GA. My boyfriend checking the rooms and said the beds were fine. Once we got into the room, I discovered that neither of the bathrooms we're cleaned and the beds had animal hair under the sheets and piss stains on the comforts. This was disrespectful and damaging to my boyfriend's PTSD and my children's health. Numerous calls were made to have the rooms cleans, during the time of us calling down, our two rooms were accessed by two other guests, saying that front desk gave them access to my rooms. This caused us to call to have night shift to clean our toilets and bathtubs with Clorox wipes (which was all the young lady Mia could find), also to find out why people were able to get into our rooms. After everything calmed down, we allowed our children to sleep in the bed which was most cleaned, after taking their baths. This was exhausting. The next morning, before leaving for the day, I instructed the head of housekeeping that all bedding needed to be removed and replaced in both rooms. She agreed it would be done. Upon arrival back to the hotel, after 5pm, I noticed that the bathroom in 228 was not cleaned, bed was poorly made but my boyfriend and children were tired, so they needed to sleep. 230 was not cleaned due to do not disturb being on the door, which I corrected immediately. It is my belief that this hotel needs to shut down and not put back in business. They clearly lack the ability understand the value of customer service and properly caring for rooms and the diseases caused by neglect. Especially in a hotel which welcomes pets. This was a bad experience and I would like to request a full refund.

I had the opportunity to stay at the LA Quinta Inn at 4207 Franklin Commons Court in Franklin, TN. Out of the many occasions I've had the pleasure of staying at La Quinta Inns, I must say that this hotel is dirty. The hallways were littered with bits of paper and dirt. The trash can outside the main entrance was so piled with trash there was no way anyone would be able to pull the main bag out of the container without scattering trash everywhere. The mattress in the room I was in sunk directly into the middle of the bed. If there had been someone else in the bed we would have met in the middle.
I did not eat the free breakfast because my feeling is if the floors are dirty, I'm not taking the chance with the food.

I will be returning to this particular hotel on the 13th of July. To be honest, I looked on line to see if there was some other place to stay, but thought better of it. The upside of LA Quinta is their pet policy. You can't beat it anywhere else. Also the front desk personnel were very professional and friendly.

As busy as this hotel appears to be, perhaps they need to add extra grounds personnel to maintain the trash areas. Also a few signs reminding people to pick up after their pets and providing bag stands for pet owners would be helpful.

Thank you for your attention to this important matter.

V/R,

Carole A

La Q Ft Lauderdale airport.
Not off to a good start. I called at 9:03 am Saturday June 30, 2018 and specifically asked for our room, reserved months ago, to be "as high up as possible and away from barking dogs since we are both light sleepers." The young woman kept insisting "we put dogs everywhere in the hotel and can't guarantee one won't end up next to you." I just asked, very nicely, "as much as possible we want to be away from barking dogs. We are just leaving Jacksonville and dogs are kept away from the upper floors." She kept insisting "we can put dogs on either side of you." Seriously? Dogs are given priority over Military Elite guests? The site says there are "131 rooms." 2:20 our room wasn't ready. Told to return at 3:30. We returned and sure enough, we were put in 608 and an enormous loud barking dog was in 615, a smaller constantly barking dog in 623. All we could hear was barking dogs. We had to call the desk TWICE and beg them to do something about the dogs...who never quit barking. We begged to be moved and finally got a lesser room than we paid for on the 5th floor. We're THROUGH with La Quinta. When dogs are more valued than Military Elite members we're done. I'll be posting this on social media as well.

My name is Sanket and I have a reservation with La Quinta Inn & Suites Overland Park, KS 66212 from July 5th to July 14th. My confirmation number is [protected]. I just called receptionist around 5 minutes ago which is 10:58 CST for getting the mailing address and to request her to accept the package that comes on my name. This is my business trip and my company will be sending laptop.

When I asked the lady to know if she can pull up my information, she fired up and went extremely rude with me. I mean what's going on? How come she got sarcastic and asked. "What do you need first.?" Even with a louder voice, And at the end of the call, she also did not greet me well.

Is this how you treat customers? I was supposed to stay in the hotel with my colleagues for a long time but since this incident happened, this would be my first and last stay at La Quinta Inn. The only reason I have not canceled the reservation is that of not having a vacancy in a nearby hotel or I would right away cancel the reservation. This should not happen. Extremely bad experience I had today.

I understand that every location is different. I made reservations 2 weeks ago for the weekend and on my reservation we noted that we would want an early check in. We get to the hotel and the gentleman states that if we check in now we would have to check out at 12 pm and check in again at 3pm, we would lose 1 day and pay almost double the amount that quoted. I was not informed of this, I was told that we would be able to check in early for the weekend as long as the rooms were available. So my main complaint is that information should be better passed from receptionist to client.

As soon as we checked in to La Quinta Inn Los Angeles, we cancelled the booking. Hotel is under construction, very old, smelly rooms. In addition worst service upon check in staff named Carla. No smile, no customerservice, no apology for construction or for check in computer not working...simply NOTHING. The only time she opened her mouth is to request money and additional charges...Terrible Experience! Will never use this chain again !
In case you will ever reply to this complaint, email address is maggie.bassily @gmail.com

I would like a room with the bed inside a bedroom with a closing door. I have called the hotel and Hotels.com to confirm that the Deluxe Suite is what I request. I was informed by hotel and Hotels.com it was not. I like my privacy away from a child guest. I am to check in sometime today to location. If you can fix this matter it would be greatly appreciated.

I booked a stay at the one in Brandon. They gave my room away after charging me for 3 rooms and I called to have two rooms canceled and they said they did but they never did. I ended up canceling the other two rooms myself. I get there and show my confirmation number and everything and they said they gave my room away. I still have all the emails. I have my lawyer involved and everything. How can they edit my room to match what I asked for after it was canceled? I am ready to sue unless I get something back from you ASAP. You have 48 hours to respond. Then I will proceed with the lawsuit. Your 310 grand regency location in Brandon will be shutdown.

Myself and 2 friends stayed at the Maryland Heights, MO Inn on June 23, 2018 in room 143. When we woke on Sunday morning we all had Multiple Flea bites. I went and spoke with the manager who was very nice and didn't charge us for the room. We would have preferred to pay for our room than to be suffering with all these flea bites. Which are in areas I can not take pictures of. The Manager told me it was Company policy to be pet friendly. We find this very disgusting. I did not check in with a pet and should have never been given a pet friendly room. Nor should I have to listen to other people's dogs bark during my stay. Pet friendly rooms should be only given to people with pets. They should be in their own section like smoking rooms. We stayed at your Inn for a girls night out and now are suffering with very itchy flea bites. The hotel is in a great location for going to concerts. So please be considerate of all your guests and never put any of them through what we are dealing with. You should have rooms that are only for people.

I made a reservation for June 22, 2018, at the La Quinta Inn North in Ft. Worth, Texas, June 11, 2018, at 11:57 A.M. I was given the confirmation number [protected]. However, when I arrived at the hotel, I was told I did not have a reservation. Unfortunately, I did not have my confirmation number, but I assumed I would have a reservation under my name since I submitted my credit number to secure the room. I had no where to stay.

Please check to see if this confirmation number was entered. If so, I would like an apology or some other compensation for my inconvenience.

Incident 6-21-2018, Hotel #6197. Miscommunication about checkout date, on 6-21-2018 after work I came back to hotel to find all my personal belongings and all my things in my fridge had been removed. My suitcase had been securely locked up. After going through my belongings I was missing a $30.00 hair dryer and feel I should be compensated for the hair dryer. Then the front desk clerk, who I believe was named Lee, told me that they had held a room for me. There was a male customer also standing there waiting to get a room. The Clerk told me I would need to pay $139.00 for the night, I refused, as my company would not reimburse me for the cost. So he offered the male customer who also refused due to the same as me, company wouldn't pay for it. So the front clerk said the room has two queen beds and we could split the cost and share the room. I was so humiliated and embarrassed to say the least and I'm sure the male stranger was also. This was very unprofessional of any kind of customer service worker. I have always stayed at La Quinta with great pleasure and may continue to, but never again will I stay at #6197.

Me and my five children were staying at our hotel after our basement flooded and my house is been broken since Valentine's Day. We had paid over $20, 000 to your hotel for our room until my soon to be ex cut off my credit cards. I was paying cash made payment arrangements and the staff chose to hold my animals hostage without food or water and now everything my children and I own is missing from the hotel

Do not stay at La Quinta Inn North in Witchita Falls, Texas! Made reservations over the phone June 15th after driving ten hours, it's a La Quinta, Right? What could go wrong?...arrived at 10:30 PM to a parking lot full of people asking for cigarettes, money, men saying offensive things to me( I was a single older female), a pool had at least 50 people in it and a strange man was standing in front of the door to what was supposed to be my room directly in front of the loud pool crowd drinking a beer. I asked politely to move and when I opened the door the room reaked of cigarettes and it was not clean. I closed the door and immediately turned around and went to the front desk( the front desk worker was extremely friendly and kind and said she un derstood) and cancelled and continued to drive further down the road until I could find somewhere to sleep safely. The worst part was they charged my debit card anyway...that is a whole other story. I will not be staying at a La Quinta in the near future but this one has a " Ask about our weekly rates" banner in the front. I should have known better...
Becuse it was now 11 PM anad I had a dog and all hotels were booked along highway 287, I had to drive another 70 miles to Decatur, Texas where the only pet friendly hotel was a La Quinta. It was much better and even though I paid with a credit card, I reserved it with whatever was handy while driving, a debit card and apparently they debit my account the full amount and then "reimburse me" later...soooo I had TWO hotel rooms to the tune of almost 300$ out of my checking account, and rooms on my credit card . Its June 19th and still no reimbursment . I called both hotels and they said it is up to my bank. I called my bank and they said it is up to La Quinta to release the funds...and I have been on hold to La Quinta customer service for 61 minutes.
I will never ever stay at a La quinta and I will make sure my friends know my experience, Yelp already does...

I check in room for one night stay with my girlfriend 5/26/18 and check out next morning around 11:00am. I call back that afternoon and report to front desk. I was told by clerk house keeper reported she found clothing in room 319 that we checkout from. I ask the clerk could they hold clothing until next week I be back in Florence sc. to get them. I call back to desk to give them item of clothing left in room. I was told the clothing was still in room and new attendant that move into room call to front desk 319 that they found clothing in room.. clerk told me that they could not get and get clothing at moment the new attendant in room was taking bath. The ty get back with me. They did not call me and I call back to desk and ask about clothing. She toe hold on and let her check and came back and reported me that tendants that was in room left with clothing and they trying to call them to see if they took them by mistake. I been calling dozen of time and findlly General manager came to phone that he would compensate for lost clothing and he ha be no ty respond back to me in seversal days. I been calling. I even call custum phone line reported this matter and still nothing being done

I'm going to state very clearly that I would like an immediate refund for my one night stay on Friday, June 15.

During the reservation process I asked for a quiet room and on the top floor if possible. I'm aware it's a hotel and there will be some noise but I always put in this request to minimize it.

This was done nicely and in no way shape or form a demand. While driving I called ahead to see if my room would be ready at about 2p. It was but it would have been fine if it wasn't ready as I just wanted to know how to plan my day and told the person who answered that exact same thing.

I arrived got my key and proceeded to room 319 which was on the top floor but directly in front of the elevator. I paused because this didn't seem like it would be quiet but I had stayed at the same hotel before and the room was next to the elevator but I slept like a baby. So I dismissed my concen, dumped my belongings and went about my day.

I didn't return until after 8p that night and attempted to go to bed around midnight. I was up the ENTIRE night due to noise.

The elevator (or something) would bang and I also suspect I heard at times the luggage cart as people checked in. Even worse is I heard the very loud whistle of a train about every thirty minutes or so. I called Rosie at the front desk approximately four to five times that night. I was told there was no manager on duty but she would be in that morning.

Finally, at 5a I couldn't take it anymore. I packed up and checked out. I was told that the manager Ingrid would not arrive until between 9a and 10a but she would call me.

I drove home to Orlando and for the first time in my life was genuinely scared I might fall asleep at the wheel. Before passing out I called the hotel because I had not heard from Ingrid. Turns out she wasn't coming in which I found convenient.

I was put through to the service manager (who I later found out was the maintenance manager) who listened to what I had to say but just couldn't help me. He was very kind and said that he would leave everything we discussed for Ingrid so she could help me. He said she would call me on Monday or I could call her.

It is now Monday and I received no call so I call and get transferred. She answers but I find out that the gentleman I spoke to on Saturday is off today (of course) and she has no idea what I'm talking about. She then almost immediately puts me on hold where I wait for nearly 10 minutes.

I call the front desk from another phone line and am told I got transferred because she didn't realize she was on another call. So I wait until Ingrid comes on the line. It did not go well.

She told me to stop screaming at her which I can assure you even though by that point that's all I wanted to do I was not. I told her if I was screaming it would sound like this and then screamed. I went back to my FRUSTRATED voice and explained about the train whistle for which she basically called me a liar and said there are no trains in the area. Except the maintenance manager knew all about it!

She started chiding me like a child about raising my voice (again I wasn't I was just extremely frustrated) and I said I would just call corporate. She kind of chuckled and said so call corporate. She's started to talk more but I hung up on her so I wouldn't actually start screaming.

As a rewards member this has been a beyond terrible experience. I always recommend LaQuinta and as stated above even had a wonderful experience the one other time I stayed at this Jupiter location.

That experience is what lead me to book this stay even though it wasn't absolutely necessary. I could have visited my dad/family for father's day and returned home in the same day. Instead, I thought I would explore the area and be a tourist. I didn't get a chance to do that since I didn't get ANY sleep which is the main reason most people book a room!

I am extremely frustrated with the way I have been treated and have gotten progressively more angry as I was given the run around. I have worked in customer service and would have been reprimanded at how this situation has been managed.

The way that I have been treated is unacceptable and I will never ever stay at the Jupiter location again. How this complaint is handled will determine if I will ever stay at ANY La Quinta again.

If someone does not immediately contact me about issuing a REFUND I will be forced to leave negative reviews and contact my local news stations in Orlando. I'm sure they're willing to listen!

I stayed in la Quinta inn and suites in Caldwell Idaho from the 15-16 1 night. I was charged 3 times for my room adding up to over 500.00 here it has been 2 days and I still haven't been reimbursed. I was told it would be credited to my account by Monday and yet still hasn't happened.
This is very unsatisfactory service and bad business.
I would like my money back before I get overdraft charges to my account due to your company's error.

We have stayed at LQ @ Brandon Regency Towne Center more than multiple times, as a matter of fact this WAS our hotel of choice in the Tampa Bay area, unless it was totally booked at the time of our travel.
As a loyal customer and rewards member, I would have to say this has been by far our WORST stay EVER! I am highly allergic to PET DANDER...and every floor during my stay was filled with dogs. The first night we arrived later than expected and I was unsure why all of sudden I was sneezing and itching. After being out all day I arrived on Saturday evening to see an influx of DOGS. It was difficult trying to find another room at a another hotel. So we stayed and I suffered like hell! Last night was worst than the first night. If it wasn't for benadryl and claritin...I wouldn't have gotten any sleep. The dander and the barking has made my decision not to EVER want to stay at this LQ again!
I expressed this at check out to the Manager that I've seen at every stay.
As a customer with choices, I feel like we should've been informed of the UNUSUAL amount of dogs that would be staying at this location this weekend! I guarantee my decision would've been to stay somewhere else this weekend.

Stephanie Callins Davis
Reward member # W6420139

I am very disappointed in the quality of my room. Your establishment states that it is 100% smoke free however my room smelled so horribly of smoke that I needed to use my inhaler as soon as I entered the room. I requested a new room because of this and the front desk would not change. This was what I was handed when I asked for a change! This was to get rid of the smoke smell. Also was recommended to turn the air conditioning on to change the filter. I do not smoke cigarettes and would not like my clothing to smell like smoke because of this room. This is completely unacceptable. Especially since it sent me into an asthma attack. I have this photo saved and will be sure to inform my friends.

Horrible management at the LaQuinta in Odessa, TX. There was a loud noise in our room that prevented sleep. I called the front desk @ 1 a.m. They said someone would come check. No one ever did. The next morning @ 7 I told the front desk about the problem with the noise that went on throughout the night. They said maintenance would be by to check. No one ever showed & no compensation was offered. The personnel working were very immature & poorly trained. I believe the plumbing may have been the issue, but the hotel was full & no other room was available & apparently they do not have any one on sight to deal with faulty equipment. They sure were full of excuses though.