La Quinta Inns & Suitesbeing charged a cleaning fee for smoking when I didn't and did not smoke in room

Review updated:

I got charged cleaning fee for smoking in a room that I recently stayed in which was not smoked in I do not even smoke I called the motel several times to discuss it they would not listen to me they hung up on me told me I got what I deserved they insulted me. I even left several messages to the general manager to call me back so we could discuss the matter and she still yet has returned my calls I have continued to call La Quinta Inn and Suits and they will not listen to me they continue to hang up on me and tell me that I will not be heard and they continue to just hang up on me and talk to me very unprofessional. I do not understand why we cannot get this issue resolved I do not even smoke and I got charged for smoking in the room that is not right and unfair and now I have overdraft fees because of it. If you will please contact me at [protected] my name is Ashley Kelly thank you very much

May 11, 2017
Sort by: UpDate | Rating


  •   May 11, 2017

    Why not dispute this with your CC company? Also, you will need to contact corporate directly.

    0 Votes
  • Sh
      May 13, 2017

    This same BS happened to me yesterday! And going to my card company was not easy and did not help.

    0 Votes

Post your comment