Glad you've had a good experience with LaPoliceGear.com and thank you for your service.
Unfortunately my experience with them has been less then stellar. And from reading the reviews on Policelink. I am not the only one. Apparently they are a drop ship merchant, not a stocking one. So, they are notorious for low prices and poor/slow order fulfillment. My order with them has been backordered over 2 months with no end in sight. Added to that the CS reps are snarky. If it's you're screw up be humble, man up & apologize. Don't blow off the customer and then try to blame them.
I called up asking for the owner to tell him my experience. Never got through, b/c, as the rep indicated, this is apparently the norm for them. -grant