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LA Fitness / service corporate management

1 Collier Pennsylvania, United States
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I just received a call from LA Fitness that they could not process my payment/it was 3 months past due + charging now late fee, HELLO my account was CANCELLED over a year ago and LA fitness said it was not it was put on a freeze and has for 1 YEAR NOW being charging me a 10.00 freeze hold fee and will NOT refund my money because I didn't bring this to their attention! Really?! No your fine staff made the error of when I cancelled putting it on Freeze instead.I didn't call/bring to their attention in the past year because as I said I CANCELLED this and do not watch my credit card that by the way is CANCELLED NOW TOO for a 10.00 fee that should of NEVER been taken out monthly. The manager I talked to at corporate said nothing she could do because they charged me and I didn't bring to their attention - this is not my fault really?! WOW great job LA Fitness, great customer service! Then I ask to speak to a different manager as she is not assisting me correctly and puts me on hold for 10minutes then I get disconnected. NOW I get this (pic added) you cancelled and still want to try taking MORE OF MY MONEY. Crooks! Really the worst gym all around, price is ridiculous, gym is always packed and you can never get on anything, never clean, customer service has ALWAYS been terrible. Your very unsatisfied past BY A YEAR customer . FYI this is the very gym that the shooting happened in, great job protecting us that should of been my sign to NEVER re join this gym

LA Fitness
LA Fitness

Cu
Aug 28, 2018

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