LA Fitness International
reviews and complaints

I had been with LA fitness for over a year. I had just renewed my credit card which I authorized LA fitness to charge. Before the LA fitness charge is posted to my new card, I went in to the LA fitness staff and told them I am using a new card so they can charge the cost to new card, and they said it is OK, nothing more nothing less. However, When I get my card bill today, they had posted a charge of extra $5 on my card. I called LA fitness and they have this REALLY Long Hold for over 20 minutes. Then the representative told me it is my responsibility to make sure my card information is current. I told her I did. She said the charge is just because they put on me for not able to give them the update quick enough. this is *** ###. I told them more then a week ahead, they either did not update their system on time or they just simply ignored my require until the deny of charge came in. Either way, it is not my problem they been denied charge. Even if it is, what can do they is simply give me a $5 credit to keep me happy, instead, they blamed me for all fault and just keep talking to argue with me. So much so for customer service. Then I told the rep. that I am going to travel for a month out of the country, so I need to freeze my account for a month. However, she said the fee to freeze is $25 rather then the $10 which was on my contract. When I asked her why, she said that they have changed contract, but they change the contract without notice. I have never get any notice and from them. So whatever you signed with them they can change any time they want without notice the consumer. What tyep of *** contract this is? I am really pissed and I want to see if there is lawyer there willing to do a classic action against them on this silly contract.

I am going to terminate my membership. They just do not care customer at all. Once they get you singed in, basically they say they can change contract without notice you, so why bother sign the contract? it is just whatever they say and whatever they charge you. So be aware of the ### like LA fitness. If they are so good for let $5 to offend a customer, you can see how much they care you as a member.

i've been paying on this membership since I lived in Portland, 3 years at 10 bucks a month ($300), I wasn't allowed to cancel nor get a refund when I moved 100 miles away - within a month of getting the membership. When asked to speak with a manager, I was told a call back would be performed, to no avail. Upon calling today, I was told my membership would be canceled but there was no way to refund any of the monies that I had paid into it, including the pending payment on my acct for this month. Furthermore, when trying to contact someone via their online services, it directs you NOT to a corporate customer service number, but to the branch itself. With this company it is virtually IMPOSSIBLE to get a MANAGER on the phone. Who is trying to get clientele with great customer service? Obviously, NOT LA FITNESS!

LA Fitness LIES about the way you need to cancel the member ship. When you go in to sign up they tell you that you need to give them the first and last month fee. You give them either you bank accout info or credit card info for auto deductions. When you are ready to stop using their services (in our case my son is going back to college) he gave them 20 days notice from his last billing date. They are now telling him that he needed to give them a notice not 20 days but a month and 20 days prior to cancellation. These people are RUDE and inappropriate. They would not listen to me or my son and refused to help or even listen to us in any way. We live in Greenwood Indiana. I will call their Corporate Headquarters to try and get this resolved but I am not hopeful. I am turning them in to the Better Business Bureau!

Advertising Material

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently prosecuting a class action suit against L.A. Fitness International LLC in federal court. The suit alleges that L.A. Fitness’ cancellation procedures for its monthly membership agreements are unfair and deceptive because members are charged additional monthly dues even after they have attempted to cancel their memberships. L.A. Fitness denies these allegations. We are currently gathering facts in support of these claims. If you have any information concerning L.A. Fitness’ cancellation procedures or practices, please contact Kim Walker toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about this case, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

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..lies, uh, excuse me, Miss Information is the CorpoNazi Religious ethic. what a bunch of sleezy [censored]s, my local clubs pool has be closed for months, ("for cleaning"), the 'holes had a pissin' contest with the contractors about who should 'fix' the faulty air handlers, during witch time mold developed on the cheap chinese wallboard, so I'm guessin' that's being replaced.
Can't really tell 'cause black plastic is covering the windows like some secret CIA/NSA project is in there.

I had the same experience as the original post and Cat Bane. I sent in the cancellation form (which is a ridiculous procedure to begin with) and they claimed that they never received it. I was billed an additional month before they finally acknowledged my cancellation.

This situation has the makings of a consumer fruad class action.

I had almost the exact same scenario. The first cancellation notice I filed was conveniently never acknowledged. After much drama I was only able to get them to "freeze" the account (at a charge of 10 dollars a month) while I sent a second cancellation request (certified mail). They finally quit billing me but not before they came up with other convoluted charges before I was able to get free of the contract. Today (many months later) I received a "we want you back" e-mail and when I opted to unsubscribe, can you guess what happened? Conveniently the link is broken and there is no access to customer service unless you create an account with them. This has been one of the most frustrating consumer experiences I have ever had. I think their poor business practices hurt the industry as a whole. I for one will never sign a contract with a fitness center again.

i think u r a piece of [censored]

LA Fitness at the Little Rd. location in Arlington, Tx. apparently trains their staff to lie, cheat, and steal. They lie about your contract, they cheat you on the services, and they steal money from your checking account. It's like they are playing at running a business. They are totally disgusting, unprofessional, and desperate for money. If I was in their corporate office, I would certainly put this location down for a thorough audit. They must be stealing from the company if they are treating their customers like this.

I think its insane how some staff members at my LA Fitness treat guests. You deserve to be treated like royalty. The whole point of these super huge complex gyms is to create a spa like sanctuary that gives you so much more than just a gym. I am sorry you had to have such a redic. experience. I work for this company and I hate the company so much. read my post. I wish there was a better way to get through to corporate because even as an employee I feel helpless. I wish everyone on this site could band together and create a bigger voice and really expose the truth. My boss is worthless and causes more problems than he fixes. My heart hurts for members, and I hate having to admit to working for a lying stealing cheating fake company like this one. I got into this profession to HELP people, make them feel beautiful, strong, better. I want to and DO treat my clients like they are A GIFT TO ME. ANd then LA turns around and treats them like trash. I hate it :(

Sounds like your leaving some information out.

We are senior individuals (60 and 55) and just joined LA Fitness. They said we had to take an 'orientation' to learn about the club. Unfortunately, due to business travel my wife did this on her own. The 'orientation' turned out to be a high pressure sales pitch for personal training.

When I called, my wife was distraught and said she signed for 12 personal fitness sessions for $ 550 and we would lose 50 % of this if we canceled. The wife took one session and decided it was too much and she would have a hard time doing two/month for six months. I told her to cancel and take the hit.

Upon my return from business, I had a letter from LA Fitness stating that 'I' had 8 personal fitness sessions scheduled per month for 6 months. I got my wife to produce a copy of the contract she had signed (but apparently not read), and realized they had signed her for 48 sessions at a cost of $ 2549, $ 549 of which had already been billed. (By the way... These automatically renew!)

These contracts are written tougher than you would get from a used car salesman, and once LA Fitness has you, apparently their business model is 'no mercy'. By the terms of the contract, LA Fitness was 'nice' enough to allow us to cancel for another $ 1000. On April 7, my wife canceled both the membership and fitness training sessions, figuring to cut our losses.

I called tonight (April 9) to see if I could reason them down to a lesser amount since $ 1550/ hour seems a ridiculous amount and found that they had not canceled either as instructed, although on April 7 they said they had. The telephone operator told me they needed $ 1000 from me BEFORE they would accept my cancellation! He said he could accept an over the phone payment. Until this amount was received, I would continue to be billed and he was trying to save me money by avoiding future billings.

I told him that I wouldn't pay except after receiving a written invoice from him for the amount they felt was fair and confirmation that I was no longer bound by the contract. He stated that their accounting structure could not invoice and insisted on a complete phone payment first or they would continue to bill. I then informed him that the credit card he has on file for me is no longer valid (I have killed it), and if he wanted payment of any sort, he had better learn to invoice.

We ended agreeing to disagree...

I have no idea where I am on this now but will certainly be talking with an attorney. Health clubs (at least in this area) are very competitive. I know my wife was stupid to have signed a contract without reading it, but anyone who picks this health club had better be really wary!

LA fitness does not allow overnight storage at any facility I know of. Do not leave belongings overnight or more than your workout time.

my husband and i went to fitness experts here in terre haut indiana we were going to join but before our 1st month payment was due i had a attack in one of the classes i was taking to the hospital by ambulance. we tried to cancel before our membership went int effect but they said we could not cancel the only way was if we were moving 20 miles away and brought in proof our sent them proof..but they pet one membership amount on my credit report and a joint account on my husbands credit report...it is all a scam, they try to make you due what they due and they have been doing it for years and teaching classes 2-3 times a day...and it was our first time... tracey burke terre haute indiana

LA Fitness is a big lier and cheater. They keep charging your credit card even after they have received your cancellation letter. Here is my most recent experience with them: I will be in the college on August 25. I sent them a formal concellation letter on July 20 and they received my letter on July 23 and cancelled my membership. But on July 26, I found out they are still charging my credit card. I call their customer service center, they told me "there was no record showing that we have received your cancellation letter". I went back to my local club, they pulled out my account information which shows the cancellation letter was received on July 25. Right now, I am fighting with them to get my money back. I will NEVER NEVER do the business with LA Fitness again. Trust me, DO NOT JOIN LA FITNESS.

The exact same thing happened to me.

I joined LA fitness December 07 and had my free personal training session where that idiot of trainer told me to lose 10-20 pounds...Im 5'8" tall and 125 pounds...WTF!
I yelled at him and told him that I will never come back again, because one of my best friends nearly died because of an eating disorder.

So, the next day they called me to ask if I was alright and I said no and that I wanted to cancel the membership immediately.After trying to convince me to stay they finally agreed to send me the form. I never received anything, so I called them and they said I should go online. I did, but i didn't wanna set up an account so I called them again and the lady told me that the problem will be solved. they will call me back.
because I was graduating I didn't have the time to follow up with them.

when I canceled in MAY(!) my Swiss credit card they started calling me non stop. then I realized that they have been using my card all the time, because I was so stupid to slide my card once over there!Since then I was sent from one place to the other and apparently all their printers are out of order...sure, but they still can print out applications!

I'm working for a PR guy and he discovered in 1989 a major scam with the parking meters in LA where the city had to pay over 15 million dollars back to the people that got parking tickets at manipulated parking meters. He is very well connected and we are going to the media now. If you want to be part of it let me know.I'm trying to collect as many angry people as possible!

I wanted to share my experience with LA Fitness to ensure that not just LA fitness is aware of their business and their sales people, but to also forewarn others who may ever come across a similar situation as mine. This may be a lengthy note. I went to LA fitness and a sales guy was desperately trying to sign me up. He ranted about a "special" for a good 20 minutes, I signed up because i'd "miss" the special if i did the 3-day trial. At least thats what he told me. I paid $160 upfront. That is the normal price they charge so I couldve been advised to try the gym first. But the sleazy sales guy doesn't care about you. He cares about your money. He confirmed that I could get a refund if i Cancelled within the 3 days. so it was like a trial anyways. I tried the gym for two days and didn't really like it since many of the weight machines always had A LOT of weights on it that I would have to move them since the person before me wouldn't put them back. So 2 days later, I sent the sales guy a text asking to cancel. The sales guy sends the following text back to me stating "No worries. I just spoke to my VP and he mentioned he would extend and put a freeze on the acct to verify the family deal. You don't need the 3 day limit. I just confirmed with him right now." I wanted to include this verbatim to stress how important it is for any customer to get these kinds of things in writing whether on paper or text. I confirmed again I would get a refund if I cancelled after the 3 day limit and he confirmed I would. I cancelled after one week. I call the sales guy up and tell him I want to cancel my membership. He is not professional at all, by mumbling, "hey, it's fine. Ya want the money on your credit card." And I say yes that is fine. He lets me know it will be a few days and I'll get the refund. That's the last time I spoke with him because I followed up after 2 weeks via text telling him I haven't seen any refund on my credit card. 3 hours after sending him that text I get an email confirming my cancellation, but shows I got NO refund. I call him many times and text him and he does not respond to me at all. I call member services and they tell me to talk to the GM since the sales people cannot authorize any refunds on their end. Complete lack of communication on the sales guys' end who did not tell me the right way to cancel my account. you can only cancel two ways and that is calling into member services or going in person to the branch (and both ways need to be within 3 Days of opening your membership according to LA fitness policy). AND on top of that completing ignored my calls. After member services hears my WHOLE story, they advise I call the GM. I called and he confirmed I'll see refund in 5-7 days. 2 weeks later, I call the GM to tell him I still do not see anything on my card for the refund. He informs me the refund is just sitting there and it has not been processed and says I can call member services to expedite the process. So once again, I call member services, explain the WHOLE situation again and tell him about the texts and refund after three days, and he says "our contract that you sign states in BOLD you are only eligible to cancel and receive a full refund within the first three days of signing up". Extremely frustrated I tell him what I was told by sales guy. This went back and forth and he says, "if you have proof of that, then we can issue a DOM action". I told him I have texts from the sales guy that state that. ONLY then did he believe me and said he would speak to the GM and have refund processed. After 2 months of this, I finally got my refund back, but honestly, no customer should have to monitor their account to make sure they have received a refund nor tell a business a deal that was told by THEIR employee and me be questioned about it. It shows me the sales guy and the GM at my branch do not know LA Fitness's policy nor comprehend the importance of customer satisfaction despite this whole scenario. What was even more frustrating is that there is a mentality of "customer is NEVER right" when I was explaining my situation to member services. Instead of arguing with me, you should be focusing on the lies your sales people will say to get someone to sign up with them. Are they that desperate to get someone to officially sign up that they will lie about it? And then on top of that when you cancel, they don't cancel until YOU have to follow up with them?! I'm not your boss that needs to follow up on whether your doing your job. According to LA fitness policy they shouldn't make promises like that, but the big lesson here is NEVER believe the sleazy sales guy unless you have it in writing because they will not only NOT ask their own employees, but will not believe.I was told to tell the GM and sales guy in person, that I was unhappy with the service and that this shouldn't happen to anyone else. AGAIN, it is not my responsibility to train your employees on what is ethical in business. I was ONLY issued a refund because I had texts to prove that the sales guy said “the three days don’t matter”. According to your policy what the sales guy told me was a lie and I would’ve been screwed had I not texted him confirming his “false promises”. This took hours to resolve and as a working professional I don’t have time to deal with this, so I will probably NEVER recommend LA Fitness despite how good they are solely based on the fact that LA Fitness does not care about their members and though they may say they do, their actions definitely spoke louder than their words in my case. Hope this helps anyone else that is looking to join or switch a gym. Customer BEWARE.
LA Fitness just wants a person to sign up so they get "credit" for it and then completely do not care once they are a "part" of the gym and definitely do not care if there is some problem. This is where I'd advise they pay close attention because my 600 friends on Facebook and twitter followers are all aware of how annoyed I was going through this process and many of them decided not to join LA fitness (This was around New Years time). if I didn't have those texts, I would've lost my refund.

MArian,

LA fitness may have been the subject of several large class actions alleging similar facts to yours. Go to www.classadvocate.com. Click on the product box. Scroll down to "Consumer Service" then filter by "Health Clubs" Sounds complicated but it is self explanatory. You can also shoot me an email at the contact us section and I can forward your information to an attorney. Many attorneys love these types of lawsuits depending on your state. Good luck.

As a recent ex-employee I would say if you dont mind spending a little extra and able to stay in your contract than LA fitness is okay

But I WOULD AVOID LA FITNESS like the devil!

If u want to cancel... u r screwed. u have to get a specific form fill out and send it out to corporate. U MUST send it in certified mail because corporate will say 'they never got it'. Oh and if u have proof and go 2 the club good luck getting a manager to help u. They r always 'out'... & if u get one they'll tell u to re-send the cancellation form 7 pay back charges!

As for unfriendly phone service. Its done by min wage high schoolers who have 0 power to do anythin & the manager is always out and about so dont get upset at them... They cant do anything...

Plus the front desk main priority is being a call center hunting down people who havent paid/not helping the paying members who may need assistance.

Dont do it!

I couldn’t agree more with this statement. I had all the willingness to join the club but I found myself in front of a manager-want-to-be who thought he was smarted than me and deliberately, tried to question my ability to understand a simple business deal. So he didn’t get what he was epcet9ng and he ended-up being frustrated with the questions and challenges that I asked. What a sleek and flaw corporate and business attitudes. I just recommend to everyone who happens to stumbled into these messages to avoid by all means joining that club.

I hate companies that are like that. They think they can just bully you around. There's absolutely no reason they couldn't cover your fees. My advise if you ever are unfortunate enough to encounter something like this again, go straight to the Better Business Bureau. File a report, be as detailed as possible, just like you were in your above statement, with names, times of phones call, and they will take it from there for you. You won't ever have to talk to them again. BBB will handle all correspondences. Companies HATE when the BBB gets involved!

I used to work for LA Fitness and trained under Rene Sharp, he is fair and believes in selling straight on the merits and amenities of the gym. There is of course, sales techniques and sports psychology used to sell these memberships but Rene is honest. That said, I cant speak this way about the other employees and managers of LA Fitness. There are plenty of scams and ### techniques used that always challenged my personal ethics. Stay the course in dealing with LA Fitness officers and I think you will get some results. I hope you hear from Rene, again he was an excellent trainer and is a stand up guy. I just happened to be looking for him to refer someone to him interested in sales when I cam across this. Good luck with your dilemma!

I'm so sorry you had to go through this! I used to work at the front desk at LA Fitness and I saw scams like this happen everyday which is why I quit because I think lying and tricking people is horrible. You were completely right about the pass - it's a FREE 3 day pass and all the sales guy should've done is presented you the memberships and then put a 3 day pass in on the computer. After your name and phone number is in the computer, he might call you a bunch seeing if you want to join, but he has no right to sell you a membership without your knowledge. My mom joined the one I worked at and I stood right behind the sales guy to make sure he didn't do anything sneaky. The sad thing is though, is that even the general managers (who are over the sales dept) do tricky things like that and deceive people. I've heard of plenty of sales counselors getting fired because they didn't sell enough memberships but I've never seen one get fired over lying or deceiving a customer. How backwards is that? If anyone reading this is thinking about joining LA, I recomment you go to another gym.

We are in Columbus, Ohio and I have so many complaints about the Kids Klub here. I'm so livid right now. And what's with allowing personal friends of employees be in the Kids Klub?!?! That's my main complaint, other than an employee being a jerk to a baby. I'm fed up. I wish I never joined this gym.

I work at a kids club in California and we do get some employees that don't care at all about the kids, I am the kids club supervisor and my staff is all very attentive to our kids at the gym, I feel so bad for you and your experience my advice is to check out the person working at the kids club before even signing up to that gym, 24 hour fitness has a kids club that has a ratio of 10 kids per employee and babies under 18 months count as 3 kids so we never get too many to watch.
You know at the gym those girls get paid minimum and ya, a lot of times they just work their to get a free gym membership. Be careful where you place your kids even just for an hour. -

My 14 year old daughter and I joined LA Fitness last summer. We even signed up for the personal trainer. Because of my health problumes the trainer was afraid to have me do anything, so I cancelled the trainer. Everytime I went in they keeped a close eye on me and said if I use another location I needed to tell them so they counld call them so they could keep an eye on me. I didn't feel conferatable with them watching me every min that I was there, so I stoped going. a few months ago I tried to cancelle. I got the form for both of use and send it in with a note do not charge me anymore. They were able to charge me one more time and I did not say anything. Becasue of the washington / Chase change over my card has a timp freese on it and they can not charge my account. So they are now calleding me 2 to 3 times a day everyday. They are putting my health in more jepardy now. I am trying everything to stop the calls and stop the charges. I don't want to bring them to court, but will if I have to. I now know that I have a long battle on my hands. Is there anyone out there who can help me?

I am disputing charges made to my credit card for the period lasting from February 2010 through October 2010. Here is my story. I visited my local LA Fitness (Mound Rd Warren, MI 48092) on 2152010 to tour the facility thinking of joining. I was met by a male trainer named Gale who showed me around the facility. I was not ready to join this facility, I meerly wanted a tour to compare it to other local gyms in my area. However, after my tour, I sat down with Gale to discuss contract terms. Gale did convince me to leave a $60 deposit towards a membership at this facility. The charge was placed on my credit card on this date (2/15/10). After re-thinking my decision the next day I called to leave a message tfor Gale to cancel my membership because I was going to join a less expensive gym in the area. I was told by the person who answered the phone that they would relay this message to him when he arrived for his shift. I made a follow up call that same evening to Gale to verify that he received my request to cancel my membership and to be sure to cancel the charge on my credit card, Gale verified this with me over the phone. He assured my my account would be cancelled and my credit card not be charged.

Upon reviewing my credit card bills for October 2010, I noticed a charge from LA Fitness for membership dues of $34.99. This caused me to review all of my prior statements, to my surprise I was being charged a monthly fee of $34.99 each month starting in March 2010, as well as a charge for a $60.00 down payment in February. There is also an additional charge of $85.00 on my card for LA Fitness and I don’t know what caused this charge to appear. Also, the auto-billing process from the months of October and November caused us to go into an over-limit with our credit card company, therefore causing additional charges against myself. I did call LA Fitness Corporate and spoke with a young lady named Brooke, who did assist us in receiving a credit of $174.95. After reviewing all of the fees I was charged by LA Fitness, I paid a total of $533.60 (this includes 2 over limit charges of $143.69). This leaves a balance of $358.65 which is owed to me by LA Fitness.

I am very upset with my overall experience with my visit to LA Fitness. I was verbally told by your salesman that I would not be charged and that my account would be cancelled that day. The problem with your staff is that they refuse to take NO for an answer. I was never issued a membership card, nor have I ever enter your facility since 2/15/2010.

Cancellation is simple

1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go

2. You'll receive an email within 5-7 days confirming its cancelled

3. Your done

i agree with all the complaints ive heard, im trying to get out of paying $1600 for 5 months of sessions im not going to use. when i signed up i was not informed properly of even the bacis of the contract, i had asked them if i could cancel any time they said and i quote, "yes and you can also freeze your account if anything happens and you can't afford it at that moment you wont be build for say up to six months and when you come back you can start again". they completely skiped my question and whent into something else. i never heard it would cost 50% of how many months you signed up for, and even if you don't want 50% of the sessions you have to pay for when you cancel "their there for you". we were miss imformed of this and now we are trying to get help to stop their awful customer service and shady bussiness habbits. how can they do this with us good people who are Manipulated into these things and not told anything.?

The only reason they would charge you for another person is if you signed to have them added onto your credit or debit account and consented. If the person changes their billing you are still responsible as default. Make it simple, don't do a "family add on" if you can't foot the bill, make them get their own account. Simple. As far as racism don't judge the company by one bad person, call corporate and he will be fired immediately

LA Fitness makes it impossible to cancel their membership. I contacted them months ago to try to cancel their cancel anytime membership. In order to cancel online you must sign up for an online account. They make you sign in to your account at sign up. If you go with them save your sign in information. It is a nightmare to get through to them to get your information. This is a planned by the company so that you will have other things to do and forget about your 30.00 a month. It worked on me. It was such a problem that I did forget. They have their cancellation form on line but for some planned reason you can not open the file. I disputed it with my bank and ultimately they continued to charge my card. Four months later I went through the steps again and once again you can not download their cancellation form. Finally I went to their building where they try to talk you out of leaving but ultimately they gave me a cancellation form which you have to send in by regular mail. They also tell you that they need to receive it ten business days in advance to stop from charging you again on their next billing cycle. If they put as much time into customer service as they do into making sure you cant cancel they be a much better company.

Cancellation is simple

1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go

2. You'll receive an email within 5-7 days confirming its cancelled

3. Your done

[protected] sorry

LA FITNESS [protected] press 0 for operator. As far as cleanliness, if you let staff know of something dirty it is procedure to clean it up immediately. They have scheduled janitorial on hand all open hours and if there is a mess in between let them know. Also, LA Fitness website has alot of contact info. visit www.lafitness.com

Wow! I have had a similar experience with this gym. I would never join this gym. I went to a smaller gym in Port St Lucie, FIt Image Fitness over on US.1 north of Prima Vista. where they offer Zumba, free weights, and a bunch of cardio equipment. My opinion is that people should start joing smaller, more personable fitness center. Better quality.

I cried all the way home

go join curves

Hmmm it sounds as though this person is leaving a lot out... I have nothing but great experience there with staff and cleanliness and wouldn't go anywhere else

I worked next door to their temporary sales office before the Lacey L A Fitness (close by) was built. Lots of their sales folks were always telling me to join now (early - before it's even built) to save and you can cancel anytime you want before it opens. I finally gave in and paid a membership fee and gave them my Visa # to charge my monthly dues to once the fitness center opened and I started using it.

They said my membership fee would be refunded in full and my credit card wouldn't even be charged if I wanted to cancel before it opened. Well, our company ended up moving away before the club opened. The sales folks knew that I only joined because it was gonna be so close to my work, but when I found out my company was moving and wanted to cancel, no one there knew how to take care of it, so they said to come in when their boss was there (Brad) and he could do it. He wasn't there a lot, but I knew who he was.

Brad and I spoke about it a lot and he said he'd have to find out more about it. He said his sales people shouldn't have told me that but he'd see what he could do. I went to their website too to cancel, so I thought it was done. Then, when charges started showing up on my Visa, (my company had moved by then) I called him and was told he'd take care of it.

Then the next month, more charges and no credits. I called again, but this time the new club had opened and I got an employee there and explained my dilemma. He said he'd have Brad call me. Sometime later that week he called me and was really really sorry, but said he'd get to the bottom of it. This went on a few more times and I got busy with other things.

I just noticed recently that LA Fitness is still charging dues to my credit card! From looking at [redacted], they are pretty good at this and it is a common theme in most every report! When is someone going to do something about these people? Am I going to have to call them every month for the rest of my life? Somebody please help here! This is ridiculous and I and several others want their money back! What should I do? Thanks!

I canceled out my club membership and my debit card is continuing to be charged for services I no longer receive. The accounts were frozen and canceled in March, I have not visited the club since then. I was charged for training and club membership freeze. Now in October I was charged $85.37 from my debit card. I visited the club and was told my account is active, but frozen for membership, open for training. I would like to cancel my membership and my money refunded for October 2008. Please help me to not be charged anymore money from my bank account.

I agree with all of the complaints listed about LA Fitness Training and Unauthrized Charges.
I had entered a training contract for a year. I was approached in Mid Sept about a " special promotion" . This particular promotion would reduce my training cost from 524/month to 398/month. The training manager, called me at 930 pm. I informed him that although it was a good deal and I would come to the gym and review the contract during more routine business hours. Anyway I went to the gym 5 days later and reviewed the contract which was in writing ( because the computers were down) it would reduce my cost to $ 398 per month for 6 months. I asked what would happen to my current contract. He stated that my current account would be "frozen" and he validated in writing, that origination fees, etc were wavied given " I was a good customer" ...
Anyway, I showed up for training and I was told I had no training sessions left. I was told it would have to be a manual sign in etc. ( little did I know they were going to charge me individually for my training sessions) I talked to the " Training manager" he stated it was just protocol while my " new promotion " took over...Well due to business I was out of town for 2 months and had not reviewed my Credit card statement...( yeah my fault)... However, the credit card company called and asked my why had the charges from LA fitness increased? I did not know what the risk consultant was talking about...Anyway LA fitness was charging me for both contracts, no freeze had taken place. Although I had requested a copy of the new contract the day I signed it ( I was told the computers are down, and the copier was conviently broken...I tried after that but got several excuses.. etc...) I am now being charged 1050 dollars a month for the past three months...More over all of those manuel sign in they charged me individually...I tried to talk with the manager of training and he stated from their perspective all of the charges were correct and my cc company had made a mistake... Moreover, he refused to give me an itemized billing statement, a copy of my contracts on file or even documentation of the freezing... I have never been so poorly treated...I am so upset with myself...I did manage to get a copy of the 2nd contract from the front desk clerk who works mornings...( she did not know me) Get this the contract on file is for 11 months not 6 months and there is a signature on this contract thats not even mine. The origination date is 9/23 and I did not even sign the contract until 9/28. This is fraud. I feel apprehensive about even going into the gym. I am filing a complaint with the State Attorney's office for fraud. I have read many complaints and my question is why haven't a class action law suit been filed against LA fitness?
Duped LA Fitness Customer

from a former employee :

just cancel your credid card and get a new one... they train their employees to say that if u are behind your payments they will turn in to collections! BS! its more expensive for them to hire a collection company so they wont do it! thats the only way to get out your payments, believe me noone will care to help u!
good luck

One of the best defences that I have found, with regards to documenting drug abuse and harrassment at LA Fitness, is to bring in a micro web cam! Works great and it gets all the audio and video! It also picks up cops who use and deal drugs in Gresham, Oregon.

I like the LA FITNESS GYM. I joined last year 2017 and joined the facility in Waldorf, Md. The gym itself is nice, and I like the classes such as spin cycle, Zumba and power circuit and Aqua Fit. I also like the fact that it is month to month and I am not locked into a long contract. However, if you JOIN LA Fitness do not sign up for a fitness assessment. That is just a ploy by the sales department to get you to sign up for personal training and that locks you into a contract. That is how they got me. I signed up because I wanted to go to the next level in my fitness and wanted to make sure that when I lift weights I am doing the correct form and plus I thought getting a trainer would help me lower my body fat consumption faster and tone up and help me reach my goals faster. However, this past 10 months, of personal training has been a total waste of my damn time and $. I signed up for 12 months worth of sessions because it was cheaper. however, you are locked into a year and if you are not satisfied and cancel you have to pay out the difference of what you owe which I am not trying to do. The trainer they set me up with was slack, lazy and all he has done is put me on cardio equipment and I told him several times that I do not want to waste 25 minutes of my season doing cardio because I do Zumba, Aqua Fit and other cardio several days a week and during my sessions on want to focus more on strength training and weight lifting but he continued to put me on cardio equipment so I fired him and asked the sales manager for another trainer. I hope this trainer will be better. I only have sessions left until May so I am going to ride them out but once my sessions run out and my contract is up I will never use a trainer there again. The trainers are a bunch of inexperience trainers who just got certified and have never worked at any other gym before. Some are even trainee's and don't have a cert and from what I understand any [censor] can pass the certification test and not be a trainer. They have Master Trainers who are considered expert but they cost a fortune depending on how often you meet with them and they are hard to get. LA Fitness itself is nice and they have a nice sauna, whirlpool and offer Aqua fit classes but the personal training sucks and is a waste of time and I could have gotten better results training on my own. I recently started training with trainers at the company building I work at. the training is free as a company perk and I have to say that LA Fitness trainers have nothing on the trainers at the building I work at. They are much more attentive, they are organize and really work with you on your form. and they are free. If I had known this I would have never wasted my damn $ on these piss poor trainers at LA Fitness. La FITNESS management, if you are on this forum you really need to make sure the trainers you hire are experience and not just have a certification. Also, you need to school them on being professional. the guy I had was so unprofessional that half the time he was testing on his cell phone while I was working out and not watching my form at all and sticking me on cardio machines so he can play with his phone. What a waste of time.

As a former employee of L.A. Fitness at two different facilities in Maryland, I can honestly convey the failed leadership of this company. Both L.A. Fitness gyms were operated under very poor management and unacceptable conditions. Further, the unsanitary conditions in the restrooms, group fitness rooms and main floor were embarrassing. Communication from the group fitness director was very inconsistent and poor. Certain instructors were creating a juvenile hostile environment behind the scenes, joking about it, and creating controversy where none existed. Whereas other instructors maintained professionalism at all times. As such, a few of our best group fitness instructors resigned due to the ongoing egregious issues surrounding. I personally witnessed many members complain about the lack of cleanliness in the restrooms with the GM, only to be ignored and not addressed by the GM at that time. Equipment in group fitness classes used and damaged by other employees who did not have authorization to use the equipment, yet the damage was blamed on instructors who weren't even present in the gym that day. Moreover, when a few of us offered to address these ongoing issues with corporate, we were shunned and disregarded. We even offered to organized a meeting with a power point presentation to highlight why both gyms consistently received a 1 star rating out of 5. But again, corporate disregarded our offer to fly out and meet with these so called suits. L.A. Fitness leaves behind a strong evidence-based record of failed leadership and demonstrates their focus on membership numbers only regardless of countless complaints by members and employees. Myself and a few others who resigned from this company are surprised there aren't more lawsuits pending against L.A. Fitness. Shame on this corporation for bad faith conduct and not honoring their own rules and procedures.

LA Fitness has the rudest most arrogant managers ever. I had never worked in the Corporate environment before, 20 years in the fire service. I became a spin instructor and enjoyed being able to help the members that were so often let down by instructors either not showing up, fired or just sick of LA fitness bull####. They pay $12 for a spin class? Then they wonder why nobody stays, Actually I correct myself, they don't wonder because they don't care. I wish for 2017 they finally go out of business!

You are writing in fear of losing your job. Just google LA Fitness in the realm of gyms. My wife is a fitness and wellness director in the private sector country club environment. She states that LA has the worst reputation in the industry. They've had so many lawsuits it's not even funny. You should be the first one drug tested as it's very clear you used the crack pipe before putting fingers to the keyboard.

The credit card that was on file for my membership had expired. When contacted concerning the expiration, I informed the man on the phone that I also wanted to cancel my membership. He said, "no problem, lets get this card number to cover the last months dues and then I will go ahead and cancel. I received an e-mail stating that my membership was up to date, so I contacted him and he said, "don't worry about that, it is all taken care of for you." Needless to say he lied and I kept getting charged. I contacted my local gym and the girl told me she would take care of it and put in a request to return the charges. Of course that wasn't true either. No matter what anybody tells you, make sure any mailing are certified and you get names and documentation for everything. I will never recommend LA Fitness to anybody, based solely on their business practices.

While attending L.A. Fitness in Burnsville, MN, I was sucked into the personal training by being tricked into signing a contract that I wasn't offered to read. It was a high pressure gimmick, but I accepted my bad luck and tried to make the best of it. I then began receiving awful training sessions, but was told that there was nothing that could be done for me. I was 'given' the option of freezing my account (of where I was still charged a fee) but poor quality staff did not document such freezing and money was continuously taken out of my account. When confronted, they would not even refund the money that was taken from me and would not help me with my complaint. AVOID THIS COMPANY and you will not lose your money or become taken advantage of! The well being of the customer is not of concern, but only money and upholding pointless contracts!

This place is like Hotel California.

"You can check in anytime you like, but you can never leave"...I cancelled my membership in 2006 at least I thought so until they told me thay had been garnishing my wifes bank account for years without us know it. Now conveniently there's no proof that they got any cancellation and we are out the money...Dont worry LA Fitness you'll get whats coming to you...if this business is still open by the end of the year, then I'll have no faith left in humanity...I vow to fight LA Fitness until I die.

Take care! LA fitness offer cash back after 3 months of regular acceptance for you get in there. It is not true; they do not give that and happened with other friends as well. Direct Debit account: do not allow that! Even when you are no longer part of the gym, they keep debiting your account and think it was just by chance, but they are not willing to refund you soon. So, you get a big, very big headache.

Honestly, I do not recommend this company; they do not follow what they offered to get you involved.