LA Fitness International
reviews and complaints

I joined the downey la fitness...staff was unprofessional the lead guy sal charged me way more then what he was suppose to i know i should of looked at the contract but he gave me the terms and conditions one first to sign and little did i know the one with the pricing of my member ship was at the bottom paid it off 2 months later went back to get my own member ship same guy sal offered me a deal over the phone and basically denies is in my face then an hour later my friend joins sal guy gives hima cheaper and better member ship .

pool is unsanitary i got a rash from swimming in it sauna is always packed with people spitting and dripping from pool water when you enter so no matter where you sit your going to smell like clorox

my advise go to pico rivera club huge improvement better staff all in all a better club

if you choose to join the downey club dont sign up with Sal

I am a member to the LA fitness gym and have visited other locations and it is as if they hire off of the same criteria. the trainers hunt you down when you are working out and made me feel uncomfortable. The staff at the Downey location needs to either go to training on how to treat people or fired and hire new staff that enjoy their job. The staff is unprofessional this is from the manager down to the reception desk staff. They charged me for a guest pass just because I did not print one out or called them a day in advance to let them know! I have been a member since 2006 and this is the way a returning customer is treated that is not right but hey they do love to take your money that is when they are friendly.

I absolutely agree that LA Fitness tries to squeeze out money from the customers when they want to cancel their membership. In my case, I wanted to cancel my membership in January 2009. However, when I called the customer representative coerced me to keep my account on hold for 3 months and see how I feel about it during that time. I agreed to what seemed like a courteous and a generous offer. But I was charged for the month of January and February. When I saw the two charges I quickly called the facility and they refunded me back the money only for the month of February saying that I had used the facility on ONE day of January so that fee was right on their part. I agreed reluctantly and didn't take any action against this fee. I was offered a hold for 03/10/09 - 06/10/09. AGAIN I was charged for 05/10/09 and 06/10/09. When I called this time they said, "Well you were given a 3 month hold so since you were given back the money for February, you had to be automatically charged for May." I explained to them SEVERAL times that I have this CONFIRMATION provided to me which is in my email which states I wouldn't be charged until June. But nobody listened! They are a bunch of frauds and there are no other words I have for them.

Umesh Kishnani

I honestly wish it were possible to give this gym a lower rated review. I signed up with the gym a few months ago and with signing up you receive a free personal training assessment. After the personal training assessment, I was pressured into signing up for additional sessions in order to better learn the machines. I asked multiple times if it would be able to cancel these sessions because I have had multiple knee surgeries and have chronic pain. I was told by the 2 "Master Trainers" that I signed with that I could cancel at anytime without a problem as long as I called in before the first of the month. Well, fast forward 3 months, and I'm calling in to cancel because I am in so much pain after these sessions that I have trouble walking for multiple days after. I'm told that the only way to get out of this contract is to pay $900 or obtain a note from a physician stating that I have a disability from the front desk associate. I called corporate customer service twice. The first time I was hung up on and the second time I spoke with a "supervisor" who was supposed to call me back. I never received a callback and called my local gym to get the hours that the Operations Manager would be in. I go in 3 times within this time frame and not only am I informed that the man who I signed up with is no longer with the company, I am also told each time that he is not at the facility, The only times this manager is there are Monday through Friday 9-5. Because I have a job, I had to take off from work to come to the facility 3 times. Even though I was lied to by the people selling me the personal training, I was still told the only way out of contract was to obtain a doctor's note. I did and took it to them. They said that they would scan it in and get it cancelled next day. I get a call later stating that they are unable to do this and I need to mail this cancellation to the corporate office. I have just now managed to get this training cancelled and it took going all the way up the ranks to their Regional VP. The absolute worst customer service that I've ever experienced.

This LA Fitness location has horrible customer service. It's a shame the manager Jen hasn't been through a Ritz Carlton class on customer service because this place could be run so much better. As a 5+ year member, I called to try and swap out one of my kids on my family plan since they only let me put 4 of the 5 of us on it in the first place. My oldest is out of the area and can't use the facility. The answer was NO changes. So in the end, they chose to lost the $75+ a month I was paying by having me quit, which makes no business sense whatsoever, especially with the costs of acquiring new members. NO one seems to care and Jen just says, "feel free to call corporate, I'm on the regional committee so I'll get it." So confrontational by implying 'it's not going to do you any good.' Hey, as a business owner I'm just trying to help out your poor policies. It's one thing to scam LA Fitness and try to add a friend to a family plan, but quit another to drop/add a family member who can never use the facility.

I aslo was pressured into a personal training member ship and now am stuck for a year. The only way they say I can cancell is by paying a lump sum of money, which I think is BS. I want to ONLY have membership. But it seems they pressure you into signing up, and at a few of the clubs I workout in the staff has been no help when I havea question about a machine, unless I work out at my "home club, " which is far from my home now. I am NOT impressed with LA Fitneess and have let all my friends know through emails, test messages, linked in, myspace and any groups I belong to.

The management is absolutely the bottom of the barrel and not properly trained! I have had several terrible situations with the management here that have lead to screaming matches.

I joined the South Windsor LA Fitness with great optimism a few months back. As one might expect, when you first join a gym you are overly excited at the prospect of getting in shape/healthy, and tend to overlook some of the finer points. Well, here I am more than six months later, cursing myself for not being more observant when I first enrolled. While I have lost 12 pounds, I credit it to having the best Exercise Companion to help motivate me.

At this point, I am 100% certain they are going to mysteriously shut their doors one day and walk away with my deposit money. Here is what I have observed:

-> Most of the equipment is broken or in disrepair. For example, the padding on most machines is torn or worn through, making it very uncomfortable during certain exercises. Additionally, the pins used to select the weight on a number of machines are missing, so you can only do 20 pounds (the minimum weight).

-> Look at the ceiling in the atrium/lobby area. There is excessive water damage with apparent mold/fungus. I worry that people are mistakenly thinking their wheezes are from a heavy workout – when it could be from breathing toxic air.

-> The temperature in the Cardio area is exceptionally hot. As an experiment, I brought a thermometer and recorded an amazing 87 degrees. They have one fan to cool the area and it is completely encased in dust.

-> They removed most of the paper towel dispensers and alcohol solution. At one point these were conveniently located throughout the facility. Now, you would be lucky to find a towel to even clean your machine after use.

-> The music is exceptionally loud. Sometimes, it is so loud that I can’t even hear the person on the treadmill next to me.

Overall, this place just seems to be going downhill quick. It is not clear whether management is really interested in maintaining the facility. They really need to wake up and take care of their current members.

Just try and cancel your membership. They will fight you tooth and nail. AND call your house day and night too. After cancelling 3 months ago, they still call us 5 to 6 times per day on the phone and BUG you. Just cancel my membership and leave me alone!

My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !

I had signed up for a years worth of personal training at the Boca Raton LA Fitness facility. Tony, one of the managers at the gym had made an appointment for me with one of his trainers for a Friday evening two weeks in advance. The week I was supposed to train the trainer called me and said he had switched my appoint because he has a client who likes to train during that time and that he moved me to Tuesday of the following week. All of that was done without ever consulting me first. When asked to speak with Tony I was told he was not available so I called back later that day and asked to speak with Tony again, of course he was still not available. I left a message which, surprise, was never returned.

I have been going to gyms since I was 13 and needed a trainer to help me while I recovered from a sports injury. I used to be a personal trainer myself and I know what professional training takes. I had one trainer at the LA Fitness in Boca Raton who decided to have a conversation with someone he knew from a previous job across the tricep pushdown cables while I was in the middle of my set. He was not paying attention to my form making sure that I was doing the exercise correctly to prevent injury and to optimize my results. That gym does not have one personal trainer with the knowledge, experience, or professional attitude to call themselves trainers.

LA Fitness is the most unprofessional fitness club in the history of the health club industry.

how can I get in touch with you? I am a former Ballyfitness member. Thanks for being honest.

How can I get in touch with you? I need information on one of the sales reps and ilegit action during transfer from Ballyfitness. Thanks for being honest.

I totally agree. I unforunatly work for LA, and I HATE this corporation to my bones. I wish I could change everything and make them realize that the customer is the person who needs to be treated royally, and who is always right. I HATE the manipulative, sneaky, grimy things they do in the sales dept. to get ppl to buy training. I love my profession, I love my clients and they love me, but if i had a way of getting out of LA fitness, i wouldnt even look back if it were on fire. Read my post please~

LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez [protected] orlandgog@lafitness.com and Aylin Medina (pronounced Eileen) [protected] aylinm@lafitness.com

I was a member of an LA Fitness in NJ for about a year. I have no complaints about the club itself. The facilites were always reasonably clean, the machines in working order and there were enough of them. I didn't take any classes or use a trainer. A gym is a gym. Some are a little nicer than others but you get what you pay for.

My complaint is about their cancellation policy. I understand that they want to make it as hard as possible so that they keep collecting your money. At their low membership fees that is a big part of how they make money. So, I am willing to jump through a few hoops to cancel in order to save a few bucks on fees. However the lengths they go to are almost comical.

First you have to download the form to cancel. Ok, not too bad. However their system doesn't support Mac! I had to go find another computer to print it out. Fill it out, as instructed and send it in. As the web site suggested I sent it registered/signature required. Knowing how they work I would have done this anyway. Well, two months later I get a call from them saying my credit card had expired and they needed it up dated because I owed them two months membership. I told them that I had cancelled. The woman on the phone tried everything she could think of to explain why it hadn't been processed;

- It may have gotten lost in the mail. I told her I had a reciept. Incredibly she reiterated that it might have gotten lost in the mail. I explained I had a reciept. She stammered that she meant it might have gotten lost in their internal mail. I explaind that that was not my problem. They had signed for it. As far as I was concerned they had it.
- Maybe I sent it the wrong way. You have to fill out the form fold it over and tape it shut. She explained that I must have put it in an envelop. If you do that apparently the monkeys that handle their mail are not able to sort it. I assured her, that knowing how they work, I had followed instructions to the letter.

She said I needed to show them the receipt. Unfortunately it was in my office so I had to wait until the next day. I call back and get some guy. he pulls up the account and notes that the account was cancelled as of yesterday. I still want credit. He says I'll have to bring in the reciept. I tell him there is not an LA Fitness near where I am. I don't have time to do that. Why can't I give him the tracking number and he can look on the USPS web site? Oh, we don't have internet access here. Oh thats right, the internet hasn't reached Irvine CA yet! According to him they can only access the LA Fitness web site. Then whats the point of the computer on everyone's desk? Ok, I'll email it. Oh we don't have email. Very retro they are. Lets try some 20th century technology: I'll fax it. He says I can't fax anything outside of the 714 area code. It takes a second to process this. I say, very slowly, I am faxing it to you. He says I know, but our fax is only local and will only accept faxes from 714! I asked if he understood how the phone system worked. Silence. Finally he transfered me to someone else. They finally took care of it. Of course I'll be checking my bills.

So, as far as gyms go it isn't bad but be prepared to fight them if you want to cancel.

One last thing: negotiate if you do sign up. I got them down from the $150 or so "initiation" fee to $110. My buddy went in a week later and simply said I'm not paying it and got them down to $60.00 and a reduced monthly. I think mine was $25 as was his.

I totally agree, my family and I have been with LA Fitness for the pass 2 months and we agree that the gym (facility ways) its great, the trainers are great, but the administration its TERRIBLE, they tell you one thing and after you sing up they come with something else, we specific ASKED if we can cancel the training at any time, the reason why its because one of us have a mental issues and he may need to get out from that agreement, beside that I told the Manager the same day that we sing up, my wife run out of job and we just want to try, at this point the Manager said to us ( sure you can try and see, and if you don't like it you can cancel at any time ) .
Today after almost 2 months we never got our diet change (they suppose change it after 2 week and then after 1 month) we also suppose to get a monthly assessment (check our weight, and measurements, ect.) and that never happened ...at this point we are F#@#@#@#...they take no time to take our money ($320 monthly) we ask to cancel the training and they said NO YOU CAN'T ...they are sooo sneaky and they lie to you just to get you in, after your are in, they don't care, they also try to take more money that they what suppose to take, also the told us that the monthly payment its $89 Dollars and after a month they come up and charge us $101 Dollars ...this its really stressful...we jut try to get healthy and take out some stress by going to the gym, now all this its killing us ...

i have been in the same situation, i cancelled my training member ship two months ago and still LA fitness is deducting the amount $240 from my account, and i have the cancelation confirmation email . when i informed at the my local GYM they said there is some changes in job and they don't know who is doing what at the corporate office and i have to wait for a week or so. Now today i see there is another deduction from my acct for $240. I don't understand how can these people suck the money and sleep peacefully . The best thing to do specially from LA fitness point is do not join the gym or else make the payment in cash or month to month else even if your dead LA fitness will charge you for working out at there GYM. LA fitness management sucks, i guess some [censored]ess monkeys are sitting at financial dept

Advertising Material

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently prosecuting a class action suit against L.A. Fitness International LLC in federal court. The suit alleges that L.A. Fitness’ cancellation procedures for its monthly membership agreements are unfair and deceptive because members are charged additional monthly dues even after they have attempted to cancel their memberships. L.A. Fitness denies these allegations. We are currently gathering facts in support of these claims. If you have any information concerning L.A. Fitness’ cancellation procedures or practices, please contact Kim Walker toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about this case, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

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This very thing happened to me last year. I cancelled my membership, and a month later was charged again. This happened for months, and when I contacted them about reimbursing me for the charges, they said that there was no way to check whether or not I had been using the club in the months after I had cancelled. I asked how that was even possible, technology being as advanced as it is, and their response was that when they log in to check your account, it registers as if I had checked in. I asked to speak to a supervisor, and the gal (who was actually pretty understanding) said that it's not possible to speak to a supervisor. That, in fact, if I attempted to contact the corporate office, that my call would be routed back to my home gym. Additionally, I wasn't even a member of LA Fitness. Originally, the gym was a Pure Fitness, and it was bought out by LA. So, they didn't even give us a contract to read, it was just taken over by them. One day I came in, and it was a completely different gym. They only asked if I wanted to continue to be a member. My trainer was still there, so I stayed. He left LA shortly thereafter, and I followed him to 24-hour, which is when I decided to cancel. I'm not sure how LA can get away with such sneaky business practices.

Always read LA Fitness contact in detail. I opt for the personal training sessions with them. The sales guy said that you can cancel/hold the account any time, but now I hear that I have to continue for the entire one year term. If I cancel I have to pay the 50% of the remaining session fees which would be in thousands. Again if I hold, I can do it for couple of months, but the contract end date would be extended accordingly. So there is no cancelation without huge cancelation fees, which they will not tell you anytime. Read the contract many times and don’t do the mistake I have made in a hurry. Getting good shape is every body’s dream, but I don’t like the fact that some people are using this normal spirit to do nasty money making business.

Same issue here...they say no contract and no cancellation fee when you sign up but in reality there is a fee because they will charge you for about 3 months of membership after you cancelled because apparently thats " How long it takes to processes the paper work". Its a lie and they should be sued for it.

I totally agree. I came into the club and spoke with 3 membership employees and specifically asked for help in 1) deciphering my contract and and 2) making sure I paid via Mastercard my last payment for a trainer package. All 3 of these guys confirmed that I was indeed finished paying this off. I confirmed several times with them that I would not be billed in November for this payment. And they all answered "yes." NOT one of them said I needed the 'cancellation' confirmation form off their computer NOR that I had to mail it in certified mail to the company. IF they had I would certainly had done that. When I saw another charge in November I came in upset that this had happened and then and only then did the person at the front desk tell me that I had to have this 'Cancellation' confirmation form from them and he said "I suggest you send it certified mail. " I later found out it HAD TO be mailed Certified mail. When I called the main LA fitness office and explained what had happened, they assured me that the manager, Jeremiah Johnson, the trainer membership manager would give me an refund. When I finally was able to get a hold of him and told him what happened, it basically called me a liar, that I hadn't talked to anyone because "they would surely have told me what I needed to do to cancel the membership." Finally, after trying to get a word in, he basically talked at me for 3 minutes, I came to find out that because I didn't specifically mention the 'magic word' "cancellation" the membership guys were under no obligation to tell me I need their special form to cancel and how to do it. Avoid this LA Fitness, and definitely avoid Jeremiah Johnson, he is a scammer and a con artist. I had thought about renewing with my trainer at LA Fitness, but after this, no way!

Pls correct the typo error in my last posting.

I submitted the letter to David in AUGUST 2008 and not 2009.

Y

I have been a member of LA Fitness for past 2 years. my primary location is located in Houston, TX and i have never had any complaints, the people who work there are very nice and friendly, no matter how long we stay, even if ts past closing time.. im visiting my family in Connecticut, and i thought it would be a good idea to go to Newington, CT location. big mistake! i have never meet more rude people in my life! the moment we walked into the building the girl at the font desk did not want to scan my card, not to mention she didnt even greet us. it was the worst customer service i have ever encountered. 10 minutes before closing time the girl at the front desk turned off the lights! while i was changing! when i asked the girl at the desk why she turned off the lights she rudely answered its automatic and that they do that in all the locations! are you serious?! i can assure you i am never going back there again and same goes for my family! its crazy that a company like LA fitness would allow such behavior!

I totally agree with you Mary! Just tonight, 9-25-09 when I was leaving the LA Fitness I go to, unfortunately, the girl at the front desk turned the lights out in the showers when we were in the showers because she wants to go! Everytime she works till closing she's very rude to all of us turning the lights out because she 'doesn't get paid past 10:00pm!' as she rudely reminded me tonight in front of three other members. She had reemed out a new member, I had just talked to the guy, from India going to a bible college nearby very nice person, minutes earlier telling him this girl is very rude and will get angry if we are not out exactly at 10:00pm. Low and behold she showed how RUDE she REALLY CAN BE! She was verbally hostile to the poor guy, telling him that we are supposed to be OUT at 10pm! NOT 10:05, NOT 10:10, 10:00! We could all hear her very angry remarks. The man is VERY humble and seemed almost apologetic and very meek when being reprimanded for nothing! I then walked out, ready to leave, as she stood outside the mens lockerroom, and told her she had best watch how she talks to people. She became verbally argumentative and hostile saying 'We don't get paid after 10pm!' I said, that's not my problem. I pay your payroll. Then she started arguing with me angrily saying, 'No you don't!' which I couldn't even believe she said that let alone started arguing with me! I said, 'See, now you're arguing with me, ' where she replied, 'Iif you don't like it call my manager! I said, 'I'll be calling someone but it won't be your manager.' The other members heard the whole thing. The man that was talked to in a hostile way turned around looking at me smiling. He heard the whole conversation. I will NOT be talked to like that or EVER be treated like that by some smart mouth young girl that just wants to get out and drink and have sex with me on a Friday night! She is very rude everytime she's on duty turning out the lights either before or exactly at 10pm and talks nasty to people because SHE wants to go out and party! She's a college girl who could care less about us and who's only goal is to party! It's too late on a Friday to call the headquarters of LA Fitness but I WILL be calling them Monday! I figure if she's telling me to talk to her manager he's part of this nastiness also! The person I believe is the manager walks around the gym eyeing up women then approaching any of them that he thinks is good looking trying to hit on them one way or the other. He never talks to male members, only female. He uses it for a 'pickup' spot as do other personal trainers. One of them has a relationship with one and they moved in together... Most of the peronal trainers stand around eyeing up women the entire time they are on the floor either acting like they are training people or just standing around. All they do is stare at women. Some of the trainers are very lacidazical seemingly uncaring about their job doing it like a robot half asleep, one in particular is a blonde overweight personal trainer. I heard in the past, last year I guess, some of them were fired for calling members fat to their faces...? Who in the world would say degrading things like that, at least if they are professional, to a persons face who is trying their best to get in shape? That's humiliating, degrading and very hurtful to someone that I'm sure already feels bad enough about their self image and that is WHY they are there in the FIRST place! One person who was working there cleaning told me the one personal trainer who sits near the door is having sex with two women that go there. Some sort of love triangle going on. I was ALWAYS told and taught NOT to have relationships with people you work with, not saying it doesn't happen but this place is used for a pickup joint for the STAFF and MANAGER! This same person said there are other things going on like that also. He just mentioned that one. This person that mentioned this is also a homosexual. I have nothing against them, I don't approve of them whatsoever but I have nothing against this man or any of the many that go there but there is another that works at the front desk. Several times, lately, I've seen both of them waiting till members leave then locking the door behind them and doing who knows WHAT in the gym with no one around! One Saturday I left and noticed them staying there. I had to get some things at two stores nearby and noticed, almost an hour or so later, they were still there... I realize people workout after hours that are employed there, they can anyway, but the way they both acted when I was walking out was like they were surprised I was stil there, the one, it shocked him as he turned around and I was trying to walk past him out the door like I scared him like he thought everyone was out because they were going to do things... Personally, it's disgusting to me and an abuse of privileges. If you are going to do those sorts of things, homosexual acts, then go it in the privacy, not in a public gym everyone else has to use. I can't imagine that these actions are approved of by the management of LA Fitness either! This girl, I spoke about above, one time was standing with the blonde, Lori, who is at the front desk all the time during the day. I'm not sure her role there but one time, not long ago, I was on my way walking toward the door to leave and saw a man who has had unfortunate things happen to him, lost his car, his job, rides a bike and isn't apparantly up to their standards of what they must think a human being should be as they were talking about him after he walked past them. I could see them get close together and say things then laugh after he walked past. They were talking downgradingly about this poor man. He needs friends NOT people talking nasty behind his back ESPECIALLY the STAFF! As I walked past them Lori said, as they were giggling about him, 'What, we didn't do anything!' in a joking manner, referring to making fun of the poor man that had just walked past. Then as I was walking through the parking lot right after the overweight blonde personal trainer was behind me. I made a comment about the man how he brings in gallons of water, not making fun of him at all but just commenting that he can get water out of the water fountain as he rides bike and it's a burden hauling a gallon jug of water there. The blonde personal trainer said, 'Yeh, he's strange!'... I wasn't saying that, I was only commenting on an obvious thing he could correct as anyone else would when they see something someone is doing which they could make easier for themselves. The staff is very nasty there and seem to think they can say and do whatever they feel like and it's always hurtful conduct! Again, I WILL be reporting the entire club to the headquarters Monday... Oh, before I finish they also have issues with the lockerroom bathrooms/showers and pool areas. They put smooth tile in the entire areas then when it gets wet, which it is wet all the time obviously, you can slip and fall! I've seen so many people fall on that. They put these holey mats down all over the place just wide enough to walk on because of that which hurt your feet. Instead of roughing up the tiles or putting rougher tiles in they do something like this. Again, I've seen numerous people slip and fall around a corner near the jacuzzi/pool area right in front of my face. There is a handicapped woman that goes there, unfortunately, and she can't drive over these mats. They get caught up in her electric wheelchair. She said one time it actually ruined it. She had to buy another wheel chair which they cost ALOT of money! It is like a wheel chair that a quadrapalegic would use. She is not totally handicapped but has trouble walking. I told her she should complain. She said, 'What good would it do?!' I feel her pain... It's terrible to see a club that's SOLE business is it's MEMBERS to ABUSE and have a CARELESS attitude TOWARD THEM! I worked customer service for years in my life, previously, and saw the same attitude in many of the reps I had to, unfortunately, work around and handle the poor customers they talked nasty too when they called back very upset then to report it to the supervisor who in turn did the SAME THING to customers! See, this is WHY I am going above the manager as it's obvious, when she said to call her manager, they BOTH talk nasty about members and run them down behind their backs! I will copy this c0mment I just typed and put it on a word document and print it out for future reference.

This gym (LA Fitness) put my signature on a contract I never agreed to and stole money from me. They do deserve to be sued and shut down so they don't do it to others.

This is the wrost gym. they are full of ### and they are stealing from everyone we should sue them and Lisa at customer service is a horrible manager has no patience and doesn't let anyone speak HORRIBLE GYM AND THE WOST SERVICE

I, like many others on this website, signed up for a membership at LA Fitness. Of course, included with the membership was a free hour training session with a 'Pro Results' trainer. By the end of the training session I was sat down at a desk and shown how much more weight I could lose and healther I could become with my trainer by my side. I fell for the bait hook, line and sinker.

I was a little apprehensive about the amount but was told I could cancel, downgrade or upgrade at anytime just like my LA Fitness membership. That eased my apprehension so I signed up. When I asked about other options 3 weeks later they had offered to 'freeze' my agreement with Pro Results since it was within one month and restructure my agreement.

Within 3 days I had been double charged for the training. I was told i would get a credit back, but they charged me again! When I went into the gym to get this cleared up I was told it wouldn't be able to be taken care of until Monday. I said fine as it was the weekend and I understood the office was not open on the weekend. I said I had been rethinking my training membership due to this mix up and wanted to cancel the Pro Results program but wanted to stay on with LA Fitness.

All of the sudden it was impossible to cancel the contract. Although I was told that it was a month to month agreement. I asked about the fact that they had changed my agreement just a few days before and that was fine because it was within a month. Now that I wanted to cancel I was told there was a 3 day cancellation policy. I was in no way informed of this before. I would not have signed up for the training.

Now it was also going to take at least 7-15 days to get my money back for the double charges that a few minutes before would only take until Monday! What the heck are they trying to pull. Needless to say I told them I no longer wanted my LA Fitness membership either and they told me I would have to send a letter to request this. I have sent the letter, and have sent it registered mail but I have a feeling I will hear from them again! I WILL MAKE SURE TO LET EVERYONE I CAN NOT TO JOIN LA FITNESS OR PRO RESULTS!

I have seen a lot of turn over in the training staff there in the short time I belonged to the gym. there were also 2 training sessions I had scheduled where the trainer did not show up. I was not compensated for this in anyway. Not only did they not take the training seriously the 'TRAINER MANAGERS' talked badly about the lower trainers, especially those that all of a sudden decided to leave the company. Boy, that is classy!

I guess I would leave too if they were only paying me $6 a session! I sure wish I knew this website existed before I ever walked into LA Fitness! I should have known not to sign when they did not provide anything in writing and the only price list they had to show was a grid that they wrote out on scratch paper! They definitely know who to put out there to get you to sign up. Definitely smooth operators!

I was scammed by one of their employees Darren S. In north Brunswick NJ...took $1500 from me and gave me a Fake receipt for personal training. Apparently he scammed lots of people before me! He stopped showing up at the gym a week later! Nobody could do anything for me! I was robbed blind and their reply was "oh well...he did it to lots of other folks"! Very upset and disappointed! I cannot afford a lawyer! To think I was so ready to get back in shape after surgeries and the fact that I gave him my savings just so he can rob me is JUST SAD! There is nothing I can do about it! STAY AWAY FROM LA FITNESS...THEY DON'T CARE!

Renton, WA
LA FITNESS - IS A SCAM AND CHEATER
I signed up for become membership on March 21, 2010 roll in under my friend account. They give me 1 hour free with personal trainer. The guy was good, but at the end of section, he asked if I interesting to join personal trainer. I said I don't know, I have to think about it. He told me " Why don't you sign this page, go home and think about it, if you intersting, call me back and I will have all the document ready to process, if not, don't worry about it, this is wash out. This will be easier for you, if you intereting, you don't have to come back, just call" but then I said " No, I don't want to sign for anything, if I sign, which mean I accept your service"? he said " NO, I don't have your credit card, I can't process it. Just help to make the process go faster if you decided to join> I was so naive and sign the page, thinking he doesn't have my card.
I didn't call him back at all and wasn't intereting on personal trainer. Out of blue, on March, my friend told me that " LA withdraw $186 on the month of March, and $132 on the month of April " for personal trainner service? They withdraw money from my friend account? What the heck? Without neither of us approval? I came to the branch at Renton, Landing in Washington and the greet my Sam ( Manager for personal training) was told by him " there is nothing he can do, nothing he can do..and he didn't even want to talk to us" he wanted us to leave because he doesn't want to listen any of us explaination". He even lie to my friend and said that he even talk to me and I accept the service?
I ended up talk to one of employee there, she said " that's so wrong, totally wrong what they did" if you guys decided to sue them... I would recomended. Finally the general manager step up and send my request in for cancer the personal trainer service... and we are still waiting to see if they would reservse that amount or not? We don't know yet
LA fitness is scam and cheater ! becareful, they will trap you if you want to join their personal traniner!

The trainers at LA Fitness are great. Read your contracts anytime you sign anything with any company. All pro-results training programs are contracts with terms from 3 months - 12 months. Only within your recission period clearly stated on agreement can your training be cancelled and refunded.

I am a member of the LaFitness in Texas as well, and the staff there is just trying to sell you a personal trainer membership instead of trying to help the members who are paying already with their fitness goals. They look like a bunch of telemarketers with more desks than workout machines. It is so damn annoying to see these bunch of personal triners chatting around with nothing to do and you can't even get help or you are going to be annoyed for days or months about buying into their personal training session b.s. and end up spending thousands of dollars. I can't wait to cancel and get the hell out of this place.

Not very happy with LA FItness taticus on getting you to join then upsale. Now understand why during the sales pitch my questions were vaguly answered or put off till I talk to a trainer. After joining two days ago I just got back from my one hour with a trainner (Salesperson). After showing me a couple pieces of equipment it was back to the sales desk where I was told it would be a lot more money to get what I was looking for. Then as I balked at this a second person started working on me. And when I didn't sign up for the extra the second person got up and said my hour with a personel trainer was over and I left with no idea of what I should be doing or an outline for diet considerations as per the original sales pitch

Three of the pools in Portland, OR have broken heaters. It's rediculous. Three!