LA Fitness International
reviews and complaints

On sunday, july 2, 2017, my daughter and I stopped into this beautiful new facility to just try and get some general information as I was seriously considering joining the club for myself and my 2 daughters. It was not my intent to actually join, but the assistant manager/sales person named andrew was so nice and helpful that he convinced me to join that day. While signing up, he introduced me to the lead personal trainer person and then another person named daniel, who andrew explained would be the person to provide me with an orientation and he scheduled an appointment for today, july 4, 2017.

Excited about getting started on a new health journey, my daughter and I went in at the scheduled time and asked for daniel. He took us to a seating area and had up fill out information regarding our health and goals we would like to set. We talked and he was very nice and personable. After assessing our goals, he took us over to what I now know as the personal training area and started having us do some exercises such as squats, pushups, crunches, planks, etc. I was extremely tired from all of this as I was not expecting to come and actually work out today. I was under the impression that daniel was going to give me a tour of the facility and show me how to use the machines. That never happened. After this workout, he took us to another desk and after some ongoing talking, fast taking and bullsh*%#$, daniel sprung these prices for a personal trainer on me! I'm now confused and very disappointed because I did not go in there today planning to come up off of any more money. We went back and forth for a few minutes and I even expressed my disappointment to him and asked when could I get the tour and for someone to show me how to use the equipment. Daniel tells me that he couldn't do that, he was a personal trainer. I asked who could and he never told me, as if this was something that is not done in a health club! He then went over to andrew and said something to him and then comes back and says that andrew said that "he had already took me on a tour". I'm thinking so now andrew is being dishonest because he never gave me any tour on the day I signed up. He took my daughter and I up to the gym and let her shoot around and that was it.

So now, I go over to andrew to get some clarification from him since he was the one who initially signed me up and was so nice and accommodating but now he was so arrogant and really uncaring about what I was asking; what a change from just the other day when his [protected]@# was taking my damn money! How fake and a phony of him! He looked at me like I was crazy for expecting people in a frigging health club to provide me with a simple request such as walking me around and showing me how to use the equipment! I'm sorry, maybe I haven't been a part of a health club in a while, but I don't feel that this is a lot to ask. I do not like the fact that daniel was not upfront with me in the very beginning instead of wasting his and my time, having me do various exercises that will probably have me sore for a while, and he's thinking that he's going to talk fast and run game on me to spend more money for a personal trainer when that was not my intent nor my expectation for my visit today. He claims that he told me the purpose of the visit but I guarantee you that he did not! I'm not crazy nor am I stupid, in fact far from it and highly educated and I don't like being fooled and tricked into doing something! I know very darn well what a personal trainer is and if that was what I wanted or if I decide to get one somewhere down the line, I will make that choice on my own. I do not like being played with especially when it come to my money!

I'm not looking for a resolution as I am considering terminating my membership for the way that I was treated and disrespected today. I know that this means nothing to you all and the owners and others up top as I am just 1 person and I know that my little money will not make or break anyone there. I would like for andrew and daniel to just own the fact that they were both misleading and dishonest to me. They both tried to play me like I was stupid and I don't like that as I stated earlier I am far from it. I am a paying customer and your company needs to train your employees on how to be honest and upfront with your practices when trying to get people to join your personal trainer programs, that's all I ask. I wanted to curse and use really foul language while I was writing this because I left there today very upset and again disappointed but I am going to respect your guidelines and all I ask is that you all would train your employees such as manager/personal trainers, to respect your customers ad treat them with the dignity and respect that they deserve, that is all I ask!

My name is Maria Rubalcava
I started on 6/16/17
Next day I got the offer for personal trainer so I take the opportunity but I was overly charged for the program they charge me three times also didn't know That I have to pay for initiation fee, when my husband found out he was very upset with me i believe that this an abuse that's way too much money.
My membership number is F27365893 I really hope that you can do something about it I want all of the membership cancel. Thank you!

Hello,

I am a member of LA fitness and I currently visit the Brooklyn/Tiedeman Road location in Cleveland, OH. I have been to numerous other LA fitensses all over the country and OH and PA and I have never been to one as bad as this one. Actually, I have never been to a bad one period. I have tried complaining previously multiple times to local, regional, and corporate management and nothing is changing and it continues to get worse. I am not a complainer and have actually never even submitted a complaint before, but it is to the point my health and other members' health is at stake.

My main concern is the pool. Not once, in the 2 years I've been going there, have I seen it being cleaned. I have now gotten two pink eyes twice from it, I feel ill after swimming laps, and the towel I use causes my entire house to smell when I return home. I'm a swimmer and because of location, this pool is my only option. There is also mold and mildew along the insides and sides of the pool. I've seen small grey bugs and ants crawling around the outside of the pool and hundreds of hair clumps, food, dirt, and trash floating around the inside of the pool. I saw my hairpiece that I lost in there two weeks later floating around. The entire area smells like body odor with no hint of chlorine. The water is now so murky that I can barely see the wall. It is night and day when I visit other LA fitnesses. I didn't realize that I actually feel sick after swimming in this pool until I visited the very clean Cincinnati/Oakley location for a week and swam there and felt great. I was very much dreading coming back here. In addition, there is essentially no equipment. There is not a single kick board like there are at other locations and every swimming noodle is ripped apart. This is a brand new facility. There is no excuse for the state of this pool.

In addition, the locker rooms are almost as bad. The lockers also contain dirt and hair clumps all over. The toilets usually are dirty, there has been vomit and diarrhea unattended to all over in the women's locker room, and there has been dead centipedes and ants crawling around in addition.

I also enjoy going to group fitness programs. The instructors are great!
The problem I have is with the room itself. I have previously complained that there are essentially no weights in the group fitness room and now, there are also very few mats (mostly all also ripped). It is at the point now that I show up an hour early to try to get 7.5lb weights and they are all gone. I believe there are 2-3 sets of the 7.5 lbs MAX in there. The rest are all 2.5 or 5lbs. Over the past couple of years, they have decreased in quantity and now are almost completely gone. They have disappeared. The staff there has promised to order more and that still has not occurred. I also previously complained to corporate about this and nothing was done by the local staff here. I have to use multiple weights in each hand in the exercises and I have injured my wrists permanently from having to do this every week. To worsen the matter of this room, the hundreds of hair clumps have migrated here as well. I feel like I cannot do any exercise near the floor anywhere in the room. That is how much hair and filth is on the floor in there.

One final thing I have noticed is the drinking water there. I know this might not be their fault, but the water is extremely murky coming from the tap and tastes horrible. I will not use any of the water fountains there. I'm not sure what causes it, but it is awful. I fill up tap water from my home and bring it instead.

Again, I am not a complainer usually, but it is to the point my health is being affected by this place. Every other person I have talked to at this gym has shared my concern and complaints. Most members refuse to even go near the pool. I am genuinely concerned for the health and safety of members here including myself. I don't want to have to make a complaint to the health department, but it is getting worse and worse by the day. Please help this issue to get resolved. I travel and need a reliable chain gym to belong to and I love LA fitness. I am forced to go to this location because it is the only one near me. Please help something to be done about this ASAP before it gets any worse.

Thank you so much for reading my letter. I appreciate the understanding. Have a wonderful day!

I am so disgusted with L.A. Fitness!

I have purchased a year long membership with the kids club and a trainer once a week as I was finally able to work out as I was promoted at work and worked a lot less hours.
A few months later I was diagnosed with stage 3 aggressive breast cancer. I will be undergoing over a year of chemotherapy. Among the stress and hassle of all my appointments I had the hassle of explaining to the gym my situation and attempt to get some of my money back. They cannot cancel my trainer, at minimum I would have to pay $800 to cancel my training sessions, and there is no way they would give me any money back. They offered to freeze my account for 6 months and wave the $35 freezing fee. Six months helps me in no way shape or form when I will be sick for over a year.

I had called the local gym and the head office in california multiple times and was always promised to have a call back, which I would never get. Basically I was [censor] out of luck. No exceptions would be made even though I am going through a sever illness.

I had an indepth discussion with the LA Fitness sales associate at the Smithtown location, who confirmed I could cancel at anytime if I moved out of the area. I paid $700 for a 2 year membership, and again the associate confirmed I could cancel at any time. However, I am not told... NO you can't cancel unless you have a doctor's certificate, or move outside of a 25 mile radius. I don't drive and it would take me 2 hours to get to the nearest LA Fitness center.

My advice... DON'T EVER SIGN UP WITH THESE PEOPLE!

Hi, my name is ali and my membership number is f23911354. My phone number is [protected].
There was campaign last month in la fitness at 9025 s texas 6, houston, tx 77083. My roommate onur cagatay ozdamar registered and agreed to pay monthly 28$. My payment day is generally 24 or 25 of each month. When I checked my balance today, I noticed that you charged me for 28$. I called your branch, the guy on the phone told me that because I am primary member, I am charged.
First of all, anything has not been told us that I will pay his debt. If I will pay his debt, why he was charged 83$ at the beginning? Once you charged him, why don't you keep charging him? He moved phoenix and told me that he would transfer his membership. Did I make a mistake bringing you a new customer?
Secondly, the guy registered my friend promised me to give a shaker as a result of membership. I reminded him a few times, but he ignored, then addressed me to the manager. The manager told me that I have to download the app and do it on there. They took my time and deceived me at the end.
I want you to refund 28$ and order your above branch manager to give my shaker.
Regards,
Ali altintas

i availed a personal trainer from LA fitness and later i got to know that they are 3rd party people. I am struggling, to whom i do the complaint. below are my concerns :

Fraud 1. The guy who gave me demo and took my fitness test was not my actual trainer, but no one told me initially.

Fraud 2: They told me 1 hr session but actually giving me 25 min sessions and finally i got frustrated.

Fraud 3: I never told that there is a contract and i need to pay contract braking fee and when i said give me 1 hr session or my money back. they said you have to pay half of the amount if you are braking the contract. i just went 3 days there.

Fraud 4: I initially told that i need trainer in the morning around 7 am because 9 am i have to be in the office. but later i got to know that there is no session before 7.35 am. so finally i have to forcefully goto 7.35 am session.

please help me, i am very frustrated and feeling helpless what to do or not.

Good afternoon,

Yesterday, 04/25/2017, my husband’s bag was illegally searched by the one of the employees and another member of the LA Fitness in the changing room. One of the LA members accused my husband of stealing his wallet. He later found the wallet in his belongings.

My husband is 78 years old and the guy confronting him was much younger and scary. He screamed at my husband. The employee in the changing room did absolutely nothing to calm the member and resolved the conflict. When my husband asked another employee (Pat) to call the police, she told him that it is small incident and she will not call the police. When my husband repeatedly asked for the manager’s name or the name of the member accusing him, Pat not only refused to help, she was very rude and unprofessional.

I personally called Pat after the incident, she was extremely rude again, told be to complain to police or the lawyer, screamed at me that I was harassing her and hung up on me. She has NO people skills and should not be working with people.

After all the frustration, I called to corporate office and talked to few people. I was promised that the district manager will call me to discuss the issue. So far, nobody called me.

After this incident, my husband blood pressure was up and he was in bed for the whole day. He comes to LA Fitness to relax and exercise, not to be attacked.

I would like you to take care of this issue. As I said, your employee who does not have people skills should not be working in LA Fitness. The member who feels that he can accuse someone of stealing, scream at the person and attack this person, should lose his membership.

If nothing is done for this issue, I will go to the local TV. This is age discrimination and harassment case. LA Fitness in King of Prussia has a lot of bad reviews. Hopefully, you do not want to have more.

Date of incident:
2/22/2017

I am extremely disturbed of a video posted on facebook by my brother, henry clay. Henry is a member of planet fitness (Conyer's ga). As normal, henry walks in, goes to the front desk, gives the employee his membership information. The employee states to henry, "you are not a member here and you are not in our system. " henry, says "what do you mean, i'm not a member here... I was just here yesterday. " henry asks the employee to put the number in the system again. The employee states once more in a very disgruntled way " you are not a member here, ####. And I don't even know why you're doing this. You can't work out!". The employee then begins to curse at henry. All the while, henry kept his cool and asked the employee "ok, well... Since i'm not a member here, what do I need to do to become a member?" the employee gives henry an application to feel out. Henry takes the application and walks out the door, headed to his car. At this point, henry is very disturbed and feels violated. However, because henry is not a violent person, he walks away from the situation. While henry walks to his car, the employee comes outside and says to henry, "i didn't say you couldn't work out tonight". Henry says "well, you said i'm not a member here. " henry goes back into the gym and begins to work out. The employee did apologize to henry.
Henry is my biological brother and this disturbs me to the core! I know the life struggles and embarrassment that henry has with his weight, which is actually one of the reasons why he goes during the night time! For an employee of la fitness to curse and belittle someone; deny henry his right as a member to work out does not deserve to be employed at la fitness (To say the least) !
The employee gave his name as alexander scott.

I joined 13 days ago. Every time I went it felt stuffy, hot, no air. I just couldn't work out, I couldn't breath. I asked about the air conditioning over and over and was given the run around. Finally called Corporate, first they told me they will lower it (it is at 70 degrees, whether empty or full). Operations Manager at the Beverly Hills branch Christen Venard with a very rude attitude and awful disposition told me they wouldn't change the temperature because a member asks. She also told me this might not be the gym for me. So I said I would cancel my membership, and as I payed for two months in advance I expected one month refunded. THEY REFUSE TO REFUND ME EVEN ONE MONTH OF THE TWO. Even though it is not my fault and if I knew how stuffy and yucky it would feel I would have cancelled it on day one, they don't care. THEY ARE THIEVES

I subscribed in Encinitas for a nation-wide membership in August and paid the initiation fee and "first and last month membership, " for August and September, but when, less than a month later I moved out of the area and found no LA Fitness in the Bay Area, Sacramento, and everywhere around, so I canceled my subscription in September - sent a letter to corporate office and a copy to Encinitas. They kept sending me emails that I owed them for October ! In fact when I tried to cancel online in Sept., my ID number was canceled and I was locked out but from the online membership in September but they still charged my account in October and I had to block my credit card. They also made two charges. This people are ludicrous and they should be put out of business.

Unprofessional crooks, general manager dan o'brien is an incompetent bully who humiliated my sister and resorted to calling the security guard to escort her out after refusing her service (Vip pass).

I am never going to have a la fitness membership ever again nor recommend them to anyone. Ask anyone, their sales team is pushy and rude. Their managers are [censored]ted and unhelpful.

Don't bother signing up with these guys. They'll try to con you and make things like guess passes and vip passes a living hell for you. They will annoyingly, relentlessly call and harass everyone you add to your vip list or "referral list."

I added my sister to my vip list in july 2016 and she never got around to using it. When i re-added her in october 2016 and she tried to use either vip pass, they denied her and rudely yelled at her. They told her "if you're not interested in getting a membership, you are wasting our time."

We have email proof stating the policy on vip passes. "a 14 day vip guest pass is attached to this email. Please bring the attachment to the club and allow us to show you the club and activate your complimentary 14 consecutive day pass."

The website also explicitly states that "each of your vip guests will receive 14 consecutive days of club usage from the date of their first visit to use the club and work out as many time as they want during that period... Limit one guest pass per person every six months."

My sister never got around to visiting the club nor activating the pass in july at all. She has never activated any guest pass before.

When she tried to finally activate her vip pass, the [censored] bag general manager, dan o'brien gave multiple excuses as to why she couldn't use it. First he said that she had already activated it but she never did. There's no proof that she ever came in, registered, nor signed the liability form. Then he said that my account didn't allow for vip passes. But it did, and it's still a feature from my mobile app too. Then (Third time) he said it was because she can only be issued one every six months. La fitness corporate member services confirmed that vip guess passes should never expire if not activated.

So they lied all three times, claiming she activated it, that my account didn't have vip passes, and that she couldn't use the unactivated vip pass from july. What a scam. Deceitful and incompetent, they contradict their own policies.

This is a quote literally from xander at la fitness corporate member services: "we can do whatever we want. We are a private company and we have the right to refuse service to anyone we want." don't believe me? The conversations are recorded when you call corporate.

I called member services multiple times and chris, craig, and xander were all royal, unhelpful [censored]es. Too bad all of our conversations were recorded and i have escalated the issue up to management (Via a female member services manager) who will review them now. I have also opened a complaint with la fitness on better business bureau. I suggest you do as well when you run into an issue with them.

I do not recommend la fitness to anyone.

Unless you want lousy service, empty guest pass promises, stanky locker rooms, outdated equipment, unprofessional managers and pushy sales people...

I went into the Brooklyn, Ohio club Saturday 8/6/16 to cancel my membership because I have been too busy to use it. I was told that only one person (Jordan) who works there can cancel memberships, and he only works Monday through Friday 9 AM to 5 PM. I was told to come back.

I came back Monday at 1:15 pm (so as not interfere with Jordan's lunch hour) and Jordan was in fact out to lunch. In the interim I noticed that a charge appeared on the my credit card that very morning before 8 AM for the next month's membership. The person who assisted me agreed to cancel the membership, and said it would be up to Jordan if the fee would be refunded. He took all of the information and I asked to have Jordan call me one way or the other.

Several hours later I had not heard and managed to get Jordan on the phone (it was not easy). He refused to refund the fee in spite of the fact I came in on Saturday. He said it clearly states in the contract that cancellations need to be done by mail only, and they only just started offering in person cancellations as a courtesy a short while ago. I appealed and he rudely transferred me to customer service in California.

Evelyn, a customer service rep, also refused to refund the fee. I very nicely asked whom I could speak to for an appeal. She said I could go no higher than her. When I questioned her as to whether or not she actually was the CEO of the company, she eventually admitted her boss's name was Jessica. However, she refused to transfer me to Jessica to appeal. She then proceeded to once again tell me how they were right and I was wrong. I asked why if i could sign up for membership on a Saturday why I couldn't cancel on a Saturday? She said I should have done it in writing. I asked for consideration because I tried to cancel before my due date but Jordan was out. Nothing. Repeated refusals to refund the fee. Repeated refusals to let me appeal. She only offered to transfer me to another rep (who would tell me the same thing) so I did not let her off the hook. After 45 minutes of going back and forth I asked her if the $32 fee was worth her time, and me telling everyone I know that they should never deal with LA Fitness or go there. She eventually disconnected me.

It took me having to write the COO of a company to finally get a call from a district manager after contacting LA Fitness every 2 weeks for almost 5 months and the deal I got was to "zero out" the remaining balance. So in effect. I paid $1200 + $199 sign up fee for three sessions. I should have at the bare minimum have only paid for three sessions as this was a failure on the company's behalf, not mine. I did my part every step of the way. I got caught up in a rotating door of fired and quitting managers at several levels.

I was patient and polite to everyone I spoke with even when they broke promises to call me back or contact someone who could help. That did not pay off. This has been the worst customer service experience of my life. I am NOT satisfied. I fell like I just got robbed.

The log below speaks for itself...

2016.03.08 Walked into LA Fitness in Gaithersburg and felt I was ready to sign up for personal training sessions. Quan signed me up for 6 months of training sessions at $300 a month. I paid $300 for first payment and $199 sign up fee on this day.
2016.03.15 Attended Training Session with Nathaniel N. We only did 3 exercises this day. I figured that it was because it was the first session. No problem.
2016.03.22 Attended Training Session with Nathaniel N. Took it slow. I think it is because he wants to see my range of motion, how strong I am. Hope pace is picked up on next session.
2016.03.29 Attended Training Session with Nathaniel N. We did 3 sets of 6 exercises. Didn't even break a sweat. A bit upset and thinking that this may be a waste of money as I get a better workout on my own.
2016.04.05 Had scheduled class for this morning. Due to last minute medical procedure, I couldn't make it so I called the club at 6:26 pm to let them know why I wasn't there. Trainer Nathaniel N wasent there. They tell me that he will be contacting me to schedule another training session.
2016.04.08 April payment of $300 clears bank.
2016.04.13 Still no call from Nathaniel N. (my trainer)
2016.04.13 Received call from Jennifer at 4:48pm. She told me that she replaced Quan who originally sold me the training sessions. She called to ask how my sessions were going and I told her that I wasn't happy as I was not getting a good workout and then my trainer never showed up for our last session and I have not heard anything from him. She then reviewed my account and asked me "Why are you working with Nathaniel?". She told me that I was paying for master trainer and that Nathaniel was not a master trainer. I told her that I had no clue what a master trainer was and that I expected them to take care of that.She then apologized for poor workouts and said she wanted to refund these sessions I had already used. Said that she wanted me to talk to District Manager named Chuck about experience and to confirm refund. Said she was contacting District manager (Chuck) and to expect a call from him.
2016.04.20 Still have not heard from District Manager named Chuck, a week later.
2016.04.23 Came in for Saturday yoga class and saw Jennifer. She asked me what Chuck said. I told her that Chuck never called. She got on her computer and sent him a message via IM. She told me that Chuck had responded and said that he will get in touch with me within 2 hours after his meeting that day.
2016.04.27 3 days later and still no call from District Manager named Chuck.
2016.05.07 Came in for Saturday Yoga class and saw Jennifer. She again asked me what Chuck said. I told her that he never called. She showed me her computer screen that showed an IM with Chuck saying "I will contact him as soon as I am done with my meeting with 2 hours" She told me that she would contact him again.
2016.05.08 May payment of $300 clears bank.
2016.05.09 Spoke to Jenn on the phone. I told her that I was upset because I just wanted to talk to someone about this situation. She suggest I call corporate.
2016.05.09 I call corporate phone number to complain and spoke with Jason. He was very friendly and helpful. I told them that the person that signed me up for sessions was fired, the person who was incorrectly assigned totrain me has quit, and the District Manager has yet to call me. The only person is helping me is Jennifer. Jason tells me that he will contact the District and Regional person and get them to call me back.
2016.05.09 I received a call and told representative what was going on. Over timeframe of 15 minutes, I told him about how I am just trying to get what I paid for. I told him about how Jennifer had been helpful but I do not know why "Chuck" has yet to call me after such a long time. At end of conversation, I ask the person for their name for my records. The rep responds "My name is Chuck". In disbelief, I stopped and said, "Wait, are you the Chuck that I have been waiting on for all this time?" and he responded "Yes". I asked him, "Why have you allowed me to talk all this time and you havent stopped me to tell me that it is you? We have literally been talking about you in third person and you never once thought to stop me and say "Hey that is me"?" I was irritated but I stayed calm. I then asked him "Why haven't you called me?" to which he stated "This is the first I am hearing about this". I reminded him that I saw the message that he wrote about getting back to me after his meeting on Jennifer's screen and this is when he exploded saying "Are you trying to call me a liar?" I responded "No, not at all, you may have forgotten about that day but the truth is that this is definitely not the first time you have heard about this". When I continued on with this he started yelling, saying that I was "denigrating his character" and acting irrationally. It did not go well at all.
2016.05.16 One week later and At this point I give up. There have been failures at every step and the further up I go, the worse things got. I have no options and felt like they can have my money if this is the level of professionalism that exist at each level. I worked with a personal trainer for 3 years before coming to LA Fitness and never a single issue like this.
2016.05.28 I came for a yoga class and saw Jen. I didn't bother saying a thing to her.
2016.06.08 June payment of $300 clears bank. A little annoyed by this one as my issue still remains unaddressed after 3 months but payments never miss a beat.
2016.06.11 Went in for Yoga class at 11:00am and saw Jennifer. I told her that I was giving up after talking to Chuck and having such a wild experience. She apologized and told me that she put in her 2 weeks and chuck wouldn't accept it. I told her that I had lost all faith in any professionalism after that conversation. She told me that her new boss was there that has replaced him named Chris. "There he is now" and she ran over to talk to him. I waited nearby for 10 minutes while they talked, waiting to be called over. They were only 30 feet away and kept looking in my direction and pointing. He then heads towards the door and she walked over to me to say "he wants you to reconsider". I just laughed and asked her where he was going. She tells me that he said that he has to leave. I said "So he cant even come over to me and say "Hi, my name is Chris, I am the new District Manager. Sorry about your issues. I have to head out right now but lets talk and sort this out." He just left. Nothing. That simple jester would have atleast acknoweldged me and my problems and made me feel better. Jennifer and walk over to the training area and she took my phone number and email again. She kept apologizing saying that she was powerless to do anything. Telling me this is why she put her two weeks in and apologizing for Chris' lack of consideration. Jennifer tells me that she would give my information to Chris and ask him to call me. I asked her who would be her replacement once she leaves and she said that she didn't know.
2016.06.18 Still no call from Chris (New District Manager)
2016.06.25 Two weeks later and still no word from new District Manager.
2016.07.09 Came in for Saturday yoga class and spoke with Marcus who told me that Jennifer had quit. I told him that I was still waiting on a call from Chris and could he please relay the message.
1016.07.13 Received call from "LA Fitness Customer Service". I immediately told them how happy I was to finally hear from them after so many months. Rep informs me that he doesn't know what I am talking about, he was just informing me that my payment had not gone through. My credit card has expired. All I could do was laugh about it.
2016.07.19 Called LA Fitness in Gaithersburg. They tell me that person named "Darwin" has replaced Jennifer and they transfer me over to him. I waited on hold for 12 minutes and he never answered. (See AT&T phone logs)
2016.07.22 Received email about being late on a payment so I call included number at 2:24pm [protected]. Spoke with Jared and he said that he would call the club and see if he could resolve my issue there.
2016.07.22 Jared called me back at 3:04 and left message for me letting me know he had spoke with Operations Manager at LA Fitness in Gaithersburg and "He and I agreed that someone would be contacting you today to discuss this matter, and I will follow up by the end of the day to make sure they follow up with that and if they do not, I will go through the best channel." (See iPhone Voicemessages to hear message)
2016.07.23 No call received from Operations Manager or Jared from Customer service.
2016.07.24 Reviewed my contact, notes, and paperwork today to see if I have any options. It turns out that my training includes Saturday class at 12 which I could have been going to. I will contact Marcus about starting to attend these if nothing else. I have missed 4 month (19 possible sessions) of these in the meanwhile. There is no way to get those back even if I resolve this next week. I just want to be done with these people at this point. This is just total crap.
2016.07.24 Compile list of emails from internet forums and corporate site. I do not know what options I have at this point but to blast this and hope for some response.
2016.07.24 Spoke with Chris. Really nice guy. He asked me to come in and work with him. I told him at this point, after two dozen interactions and after so many failed promises that I had lost all faith in the program. I told him that if someone would have called me months ago then it would be different but the whole company had just taken a big crap on me and asked me to eat it. There were failures every step of the way and I contacted someone every two weeks. What more should I have done? Gotten rude? Come in and gotten crazy at the front desk? Maybe I will try again at the LA Fitness at Washingtonian Center but most likely will go back to Sport and Health at Lake Forest for TnT. I asked him if I need to finish out all of the payments. He said that he will call me back.
2016.07.24 Spoke with Chris again. He let me know that he would be zeroing out my balance. Not bad. I had three sessions at $1400. That is $450 a session. Wow, what a mess. Said that he would call me back tomorrow and let me know on everything.
2016.07.25 Chris called me and said that I now owed them nothing. He said since the plan was cancelled that I had 30 days to use the available 13 sessions that I paid for. I told him that this was horrible. I should only have to pay for what I used (3 sessions) but that didn't seem like an option.
2016.07.29 I sit her now, $1400 poorer and I think "This is the worst customer experience I have had. I feel like I have been robed by this company. I should have at the least only paid for 3 sessions. This is crap.

Here are the emails that you need if you have problems (Upper management):

Diana.[protected]@lafitness.com
[protected]@lafitness.com
[protected]@lafitness.com)
[protected]@lafitness.com, [protected]@lafitness.com
[protected]@lafitness.com
[protected]@fitnessintl.com - CEO
[protected]@lafitness.com
[protected]@lafitness.com
[protected]@lafitness.com
philip.[protected]@fitnessintl.com
[protected]@fitnessintl.com
[protected]@lafitness.com
scot.[protected]@lafitness.com
[protected]@fitnessintl.com
Christy.[protected]@lafitness.com

* If I could give ZERO stars, I would!*
This LA Fitness has ZERO customer service! I have been trying to work with them politely; however they do not care about life's little problems with their customers. It is Their way, or You pay!
I have a new job that happens to be during the same hours their management team works. Of course I start out with no vacation hours. I tried calling several times, talking to several different people about canceling my account. Each customer service rep and manager I talked to would NOT work with me; in fact I was just hung-up on by a manager! This brought me to the point of writing this review.
I was told I have to physically walk into their office to cancel my account, or send a letter to their corporate headquarters. I tried sending the letter; however my new month rolled-over and my auto-payment went through. Now I cannot get my money back!

This is a chain of clubs and the membership fee is reasonable, and they have a number of locations around the country you can use.

This club has terrible management who are totally unresponsive to the needs of their members. As a recent example, they get extra income form a place called European Swim Club with toddler membership on Saturday mornings. For the last 2 weekends, one of the fathers of 2 and 3 year old girls, let them run loose and change in the men's locker room which made me super uncomfortable. When i confronted the father and told him I found this inappropriate, he said, "they are 2 years old, so no big deal, get over it."

I brought this up to a truly, inept, do nothing manager that Saturday, who had a grin on his face when I told him. Some other employee said he would be very uncomfortable like me to have to be naked in front of 2 andf 3 year old girls in the mens locker room. of course, management could care less, and gave me the same BS, i.e. we will write a note to the owners of the Swim Group about this and tell them to tell their members.

In conclusion, go elsewhere if you want a club that cares about your membership, and demonstrates their total disdain by management, who yes you to death over complaints and doing nothing about any of them, as this was one among others that I and others have made,

Dear Ms/Mr

I am a LA Fitness Member. I signed up on 01-21-2016 for the branch at 3901 W. METROPOLITAN DR. ORANGE, CA 92868.

I am sending this e-mail to file a formal Grievance against the sales person . And the operation manager

My complaint regarding to the wrong information provided to me by the sales person ( Crystal S.) regarding to the services that the LA fitness gym offers for Members.

I have been informed on 1/21/2016 before signing the membership the following wrong information:

1) The kids club offers many activities as coloring and carving. Later and from the 1st day I discovered that this was sheeting and the place just offers a baby-sitting services

2) Kid's club is working on Saturday, I came on Saturday 2/6/2016 and I found that the kids club is closed and when I asked the reception I have been informed that it's closed at 12 Pm

3) I have been told by the sale person that the fees for the membership is for all my family (wife, daughter and I), plus the fee for the kid club, in Friday 2/5/2016 I informed by the reception that it is not allowed to my daughter to go to the swimming pool with me!

4) I have been informed by the sales person that freezing the member ship will cost $ 10 after that I discovered that this $ 10 is monthly and I was not informed that when I was looking to freeze my wife account the sale person informed me that her membership is just 19 $ and the rest of the freeze is for my member ship which is almost about $40 which does not make sense at all and that mean that I will freeze the account just to save $ 9 and the sales person did not explain all these points!

This make me frustrated and feel that she used a very cheap sales technique just to push me to sign up for the member ship!

For that I went in Saturday 2/6/2016 and asked to speak to supervisor or any manager and they sent a person his name is Alfonso who apologized and informed me that the sale person should not do all of this mistakes and he informed me that he will call on Monday 2/8/2016 and I did not get his call till this time!

In Tuesday 2/9/2016 I asked the reception about him and they informed me that he was not available and I can speak to the manager and I discovered that they sent me to the same sales person who cheated on me and provided me with all wrong information she informed me that it was her mistakes and she tried to apologized and after that I asked her to freeze my wife account and I discovered that even regarding to the freezing process she did not mention that its monthly. I asked her to cancel my membership and she informed me that I cannot and if I did that mean that I have to lose my money for the month of March plus the application fees which was almost 80 $, I asked to speak to the operation manager and she told me that he is not available and she gave me his name ( Mathew ... ). I came back on Wednesday 2/10/2016 at 5: 30 pm, I asked the reception to speak to the operation manager I found a person who insist to know why I want to speak to the manager I told him all my points then he went to notify the operator manager and this was very observable. I notice that there is a side talk between the person he went to notify the manager and the manager himself and the sales person. After that the operator manger came to me with his unwilling facial expression and he was a defensive and offensive and he was well prepared to put everything on my shoulder. Really I got chock from his reaction and his answers and from his way to analyze and solve this situation specially that I am sure that this is not a manager way to solve or make any customer satisfy!

This my 1st time in my life to see this reaction. He did not introduce himself even he did not mention his name. I am the one who did and once I started to talk he began his conversation that he does not know what happened in the conversation between me and the sales person (which mean that I am a lier !), he insisted that there is activity in the kids club then he made funny of me telling me that it is not a baby class. He put everything on my shoulder and blamed me because all the information on the website and also it was my mistake that I did not notice the kid's club schedule on the A4 paper which is posted on the wall. After all of that there was a person who interrupt my conversation to ask me what you are looking for and what do you want now! Really I cannot believe till now that this was the manager way to solve and make me satisfied!

The behavior of this person is a black spot in the LA fitness history and his action made me more frustrated and feel over whelmed and dissatisfied especially from his rude attitude and I do not think that the high level management of a place has its reputation can agree with this kind of attitude and this way in managing and resolving members problem. Is this attitude reflect the mission and vision of the place? Now I lost my trust in the staff there and I do not know what will happen and what I will discover later?! This attitude gave me a very bad impression about the place and made me unsatisfied member with no any loyalty to the place. I am looking to hear back regarding to this grievance especially against the operator manager there!
I requested a refund or a free month membership with a session to explain the services that the place provides and answer all my questions

Thank you in advanced

My husband and I joined LA fitness in November 2015.

We started attending the weekly spin classes.
After our initial spin class - I asked the instructor where to find sanitary wipes to wipe down bike following class.

The spin instructor stated they are outside of class on the wall near drinking fountains.

I then noticed everyone exiting the class to cross the fitness area (30 feet), then lineup like children to a single paper towel dispenser beside drinking fountain.

Upon exiting we raised our concern to some guy who stated he was the fitness manager /trainer.

His name was TAYLOR MCARTHER. Taylor listened to our concern, then explained that he was transferred from Newmarket club to Barrie to improve the facility. He stated that he would talk to his boss at head office and rectify the situation.
He then proceeded to ask if we required personal training. I replied that I would consider it in the new year.

Now it's January 23rd 2016 - 3 months later and still no paper towels.

I asked Taylor why it was taking so long, and he replied that it's a head office thing and out of his hands.

I called head office and they said No paper towels in SPIN class as they would rather not encourage people to wipe the bikes. They said the cleaner will wipe them.

Unbelievable.!

After some research I find out that was Taylor is not management. He is there to sell personal training - Time Share style Sales tactics.

This place is so poorly managed.

- no paper towels in spin class
- the bathrooms smell like urine
- paper towel and soap dispenser frequently empty
- single garbage can in washroom always over flowing
- no facility management, just sales sales, sales,
- consistent employee turn over

This is TIME SHARE fitness facility only interested in member sales/personal training sales

The older guy "Carl" is useless and likely lies like his boss Taylor.

READ the contract they are all liers and don't care about members.

We have since both cancelled our membership.

raised my concern to
I asked my She stated that LA fitness won't allow management to make simple decisions (i.e purchasing a garbage can and paper towel dispenser for the spin class. )

I then raised this concern to some pimple headed kid named Taylor. Taylor claimed that he was the training manager, and he was sent from the New Market location to cleanup and better manage the gym. Taylor said he would discuss with hit partner Carl and get things resolved.

It's now January and still no paper towels.

Who is this Taylor MacArthur ?
HE claims to be management, however it would appear that his role is SALES to sell personal training.
This is TIME SHARE personal training.

He lies and tries to sell 12 months has no management skills.

After some research I found out that he contributed to the demise of the New market location, and decided to move to Barrie and ruin that club.

This kid