LA Fitness International
reviews and complaints

So I’ve now put up with your deceptive sales practices and boldfaced lies about durati9n and how personal tra Big works with respect to billing and amassing sessi9ns. But now, I have no trainers that can accommodate my work schedule, so I will slowly continue toamasss more months of costs which appears to be Your sales model. This will be my third trainer at the saint Pete club in 6 months. I want a refund for my sessions remaining! And not to continue paying monthly when I was told it would on, y last for 6 months! That was 2 years ago!

Dear La fitness
My name is Laura Rosa, I have been a loyal customer since before 2008 and I have never had a complaint until now. I decided to start your personal training service and everything was going well. I was impressed with my trainer Ronnie who was let go on Monday 10/2. I received a text message from my former trainer letting me know about the news and I never received a call from la fitness regarding the news. I had to scramble and figure out my next move in finding a new trainer with the time slots I had reserved with Ronnie, which was very inconvenient. I found the companies lack of notice very unprofessional and when I went to approach the manager about the issue his response was even more discouraging. I went over the issue with him and he was not remorseful or gave any interest in the matter. The manager only gave me excuses that the bird road club was large and that he was new at his position. Again I found the lack of communication and accommodation from La Fitness disappointing after all the years of loyalty to the company.

As we arrived from the location, front desk lady help me checked in, and as my guest who is visiting the country Showed his guest pass, she simply called in the person who does the activation for guest passes. Unfortunately, the person stated you can only use one guest pass every 6 months, regardless wether you are a VIP member etc and there is nothing else he can do to help but besides to either get a membership or pay $15 for a one time pass. I found this very poor customer service . Where as, he didn't even bother to go for an extra mile to help out for as I picked up my guest all the way from riverside which is 1hr 30 minute drive . I just can't believe for the first time experienced this situation. Please train your staff to be welcoming when customers walks in to you facility. SMILE and have energy.

Hello, my name is Scott Mueller (Client #: [protected])

I was a member at the New Lenox branch of LA Fitness from June 2017 to August 2017. On 08/16/2017 I went to the previously mentioned branch and asked the desk manager to have my membership cancelled. I was assured that my membership was successfully cancelled.

On 08/17/2017 I was charged $29.99. Initially I thought this was a "cancellation charge" or a similar fee so I ignored it. Recently, on 09/28/2017, I was charged another $29.99.

I understand if the first of the two questionable charges, the charge on 08/17/2017, is actually a charge that is valid under company policy. However, after the second charge came to my attention, I hope you may understand my suspicion.

My desired resolution would be a full refund on the applicable charge(s).

If you need any more information from me, please email me at [protected]@gmail.com

Thank you

I recently just ended my year long training membership with LA fitness in Fort lauderdale FL. I was so happy to finish my membership since it was pretty expensive and not worth my time or money but was difficult to get out of the contract. After my last session i told my trainer that i was moving and unable to come to the location any longer. He knew i was done yet never told me i had to do anything to officially cancel my training membership. A month later i got billed $135 that was taken out of my credit card account! Currently attempting to get a full refund for the last month but no luck so far.

The facility located in 163rd and 88th Ave. Miami, FL current condition is inadequate for the spinning classes. The A/C is broken and classes are still being held under really dangerous conditions inside that small room with approximately 30 students. Yesterday, I had to stop 4 times to cool down and get cold water. I already complained and it doesn't seem like anything is being done anytime soon. Liability people! Looks like you're waiting for someone to hit the ground from heat exhaustion! Multiple clients have come forward and reported the issue, but it's all going to deaf ears. Members deserve a safe space to workout. If we wanted to workout under extreme temperatures, then we would choose to run outside.

In today's 10am. I was using the equipment shown on picture1. At the aame time a lady was doing squat infront of me. When I finish my first set of sitting chest press. She shouted at me that stop looking at her. First, I did not even notice her. Second, you have to look forward during using that equipment. Third, if I really look at somebody I should watch them during my rest time, not during exercise time. You can see on the left side of picture 2. The position between squat frame and chest press equipment. When I tried to say no and shake my head. She was verbally abusive, asked me in a loud voice 'Do you want me to cut your head off?!' Staff heard this and did nothing. I was not calling the police because I have a class afternoon. This really hurt a long time membership's heart.

Our family has belonged to this LAFitness since 1/2009. For the past several weeks the pool has been chronically cold making our 4 Aquafit sessions per week not only miserable but aggravating our joints significantly. We end up chilled all day and in pain. The manager got a new heater installed but temp stays too low. Several of us tell him every Mon, Wed, Fri and Sat. He always says someone is coming to fix it - someone never does - PLEASE please please get this fixed or a great number of us will have to move to another gym and we do not want to. We just want this new manager to take care of business. The temp has been perfect for over eight years! This is ridiculous. THANK YOU!

I have been a member at L.A. Fitness Orlando on Goldenrod for a year and a half. My regular workout time is 5:00 am, since joining my husband became a member and just recently my nephew who is on the fast track to becoming a D-1 College basketball player.

My problem is that every morning the weights are scattered everywhere in the gym which clearly means that the night staff did not do their part in organizing the gym before closing. This is not only dangerous its also an insult to paying members that has the right to expect to work out in a safe environment. In addition to that my nephew that comes for the main purpose of practicing his shots before school is blocked from doing so for the mere fact that the custodian decides to wait until 5:30 am util 8:00 to mop the floors of the court, the gym hours are from 5:00 am -11:00pm which mean I should have use of the facilities during these hours. I understand she has to clean but this should be done after hours not interfering with paying clientele use of the facilities.

Last issue is the sauna, there should be a sign banning nudity in the sauna it makes others uncomfortable, there is no way anyone should be exposed to a naked body while sitting in the sauna, this is unfair and unacceptable. We all love the gym because of convenience and equipment but more consideration should be given to members.

Please try to rectify these issues. Thank you!

From: foster rizopoulos
Good day all:

Training / trainer agreement # qrjmys7jv9t0153,

No help from the local club manager has call and left messages for following,
I wish to conclude my training contract / not renew / not allow automatic renewal of the attached contract past the 6 month completion period (Final month december 2017). I will be canceling my credit card upon final payment to insure your compliance,

How, what and where do you require this notification beyond this concluded intent (Ido not wish to continue past current training contract)!

Very poor serves in general, I have been a member for some time at la fitness, the level of attention and cleanliness attained at irving facility is appalling, the men's locker and bathroom smells badly and in sauna you are allowing the patrons (Mostly western indians) to dry there clothes on the heating unit. Additionally the approach of sales by this team is very questionable!

Best wish
Foster j. Rizopoulos

301 las colinas blvd w. 336

Irving, texas 75039

Attachment

I was at the LA fitness in Secaucus NJ. There employees stolen everything of value from my bag. They stole medicine, shoes, and a dead friends dog tag who was killed in Afghanistan. A district manager basically just called me and told me the only way they will only replace half of what was stolen. She was rude and unprofessional. I am going to submit complaints everywhere I can even to the news

Beginning the week of August 14th 2017 there was a sign outside of the women's locker room "men at work" the sign was planted there permanently all day and all night for the past 2 weeks regardless if men were working in the locker room or not which gave the male cleaning and maintenance men a good excuse to go in whenever they wanted to. The male cleaning man would come into the locker room to clean regardless if we women were in the shower, dressing in the locker room or just plain naked. On Thursday 8/17, He walked in while I was naked and just looked at me. I covered up and he emptied the trash whistling and humming a song. like everything was normal. I got ready for work and left. I figured it was just an isolated incident until I spoke to other women who went thru the same experience yet, they called the Manager Jessica to complain and she said the problem would be taken cared of. Nothing has changed. He walked in while the 3 of us were in the shower this morning. I am calling the police but wanted to make a formal complaint with you as well.

Trudy Shuman

About two months ago I applied and gotten a offer to become a employee. On the day of the interview the I was told I would be paid for training. The session was scheduled from 3:30pm-6:30pm. This LA Fitness located in Springfield, VA. The service member that conducted this, I believe his name is Michael, he's a African American male with dreds. I have been in contact with him twice since that day with him telling me that the training check will be mailed out. Two months and haven't received anything. Any solutions?

My girlfriend went into the LA Fitness on Holland Sylvania today (August 13th, 2017) looking for a membership, she told me that the manager was flirting with her the whole time and felt uncomfortable. I don't know about you but that's completely unprofessional. I myself work in a gym and never would I ever value my own odds at getting a girl over my job.

Hello, My name is Melly Ruiz. So I had an issue a couple days ago regarding my gym membership. I called on July 21st, 2017 to the LA Fitness in Columbus, Ohio (Address) 1800 Tanglewood Park Blvd, Hilliard Oh, 43026 (Phone #) [protected] to cancel my membership because I am going out of the country. I spoke to a hound lady name Caitlyn ( not the operations manager) and I told her I was going out of the country and that i would like to give her a diffrent credit card number to submit my payment for the month of July because I no longer have a bank account with the card they usually take my payment out of and she said it would be fine you guy's would not charge me because the payment comes out the initial fee or something like that. I cancel the membership for both my mom and I, she send me a confirmation email and I was pretty content. The young lady was super nice and has excellent customer service... so days later, I get an email that you guys are trying to charge my card for the payment of July. I Called Customer Service in Hilliard since that's where I called to make the cancellation for the membership. A guy name Nate answered the phone and took my message down for the operations Manager Caitlyn because she was busy at the time and I waited. I waited a week and I never got a called back. I understand managers get there hands full so okay no problem. I called on Monday, July 21st, 2017 and the same guy Nate answered me again. He ask me what was the problem I explain my concern for the 5 th time and he just kept on cutting me off which I didn't like. He told me that normally LA Fitness doesn't do cancellations over the phone and that the young lady was probably just trying to do me a favor, so I told him that I understood nobody is perfect, everyone makes mistakes and that, that really wasn't my fault because that why i ask the employee if she was sure i wouldn't have to pay anything and plus i would expect the employees to know their company's police. Then Nate in a rude way argue back with me and told me it was my problem because I had an issue and I wasn't resolving it. So of course I tried to talk to him and he quickly cut me off and transferred me. I don't appreciate this rude behavior, that is un acceptable and he is not the first person that he is rude to. My friend Carlos Rodriguez also cancelled his membership with his wife because of this poor customer service. He is clearly not qualified nor is understanding and has the patience of a customer service person. On the other hand I got to speak with the operations manager Caitlyn Mesh ( Hilliard location) and was very nice, very understanding, she took care of my problem. You NEED more employees like her that actually care about your customers and and have great customer service, not like the [censor] Nate employee that answered me and is rude. Thank you for your gym services, it was a pleasure being part of your luxurious gyms. (:

Hello,

I have been a member for more than ten years now and I have not had a bad experience with LA Fitness until today. After I checked in today (around 5:30 pm the usual time I go in after work), I was walking toward the women's locker room when I saw a woman with long black hair screaming at me as she was walking out. At first, I thought she was yelling at someone and I looked around and there was no one. It turned out I was in fact whom she was trying to yell at. Exhausted and tired from my day, I stopped to try to see what was going on. As I stopped, I saw her screaming at me from about 12 feet away that "you need to check in or else I'm going to write you up. You can't be doing this anymore...This is your last warning." I looked at her quizzically thinking, I have always checked in. I am not sure what you mean. I walk away but she gave me the dirtiest look and glare. Later, I found out she was the operations manager and I asked the front desk person to write her name down for me: Diana Garcia.

Today 's date is July 28, 2017. I have never in my ten years of being with LA fitness encountered such outrageously rude behavior. Unless I get a formal apology from someone I will cancel my membership.

I believe the club has cameras. All they need to do is watch the video and watch her behavior as she was leaving the club and I had just checked in and entered. I did not join LA Fitness to be openly humiliated like I did today. I feel sorry for her that she had a bad day and had to take it out on my on her way out. I will cancel my membership until I have some kind of formal apologies.

Thank you.

Betty Chou
F23317791
[protected]

I went to the LA fitness on 13 mile and Mound rd. I thought this would be good for some of my injury I have and especially my back pain? After going in a talking to a sales person I thought to my understanding I would pay one time for traing and this is all I needed but later to understand this is for very month I will be charges I think the salesperson knew I don't speak english very well and took advantage that I ddn't understand him ? This is a very unhealthy unethical way to treat customers and to rush into a contract which I didn't get the logistics of the whole thing he smoothly and quickly had me to sign and give bank information? I just had a severe injury and my doctor have written a note for me to give to LA fitness due to my severe injury it's no way I can work out for a whole year and I only need therapy not physical training? Why take advantage of a person due to their language barrier just for a commission is just not fair to the customers like myself. I'm requesting help with cancelling my account without any further payments I feel I've already paid enough $299 and haven't been but one day and that's when I was cohersed with the sign up illegal process with the quick talking salesman? Please help this is not affordable to me.

We moved from Williamsville NY to TX. The closest LA Fitness it is in San Antonio TX. 50 miles away from my new address .My husband cancelled his membership in person . I had to cancel on line. I have all my office on boxes so I did not have my contract in hand nor my membership bar code to create an account on line, so I called the Williamsville NY Unit to get assistance. Courtney Tedesco is the manager in charge, provided my bar code and when I tried to create an account it was rejected. I called again and was transferred for two other persons. I wanted to know why I could not create an account on line and wanted to talk to Courtney again. the last person put me on hold for 20 minutes.. While on hold I called Courtney with my other line and guess what? She was available!
Very UNPROFESSIONAL ! It ended up that someone had typed the last number of my zip code wrong... A good company have good costumer services from the beginning of a business to the conclusion... To put someone on hold in a phone call so the person would give it up, was the lowest I been treated by a company...

My name amelia yamileth nunez #f26646773..
I have long time taking cycle class, thats why I paid my membership, today the instructor roderick, from la fitness at 3531 w. Century blvd, take out because I was texsting with my daughter, because she is sick and, he talk to me with no respect in front of everyone, the other day I saw a color lady on the phone and taking picture and he make laugh of her, he is racist, (I am hispanic) today he embarrassed me, that is so sad, because he don't know what personal problem the persons have... And do exercise is the best.
Thank you!

I've been receiving back to back calls to try out the Brooklyn Park LA Fitness. So I arrived there today July, 19th wasting my gas to be turned around at the door RUDELY by Miguel Deleon he stated that he's done with guest passes & we couldn't come in for free because the gym was too full yesterday ( which had nothing to do with us ), then he looked at my little brother & asked him why is he so serious looking. This is a lawsuit in the making for false advertisement online & harassment I have everything recorded on camera. He stated that he had already stopped guest passes but has NOTHING posted online or in the building.