LA Fitness International
reviews and complaints

I've been a member of the LA Fitness on skillman and walnuthill now since it opened and I have noticed over the past six month's that the gym has been declining in quality. It's mostly due to the lack of respect for other people working out. Example. Put you weights back after using them. Wipe your sweat off the bench that has been used. If these two simple acts would be enforced I'm sure the quality would go up.

I remember when I visited the gym near me, I wanted to check out the prices. I knew I was going to sign up there because there are no other gyms around where I live. I was not able to sign the contract and pay because I was on my lunch break. But when I told the sales associate that I would be back later, he seriously went crazy. He was getting visibly upset that I would not sign right at that moment and was saying anything he could think of to get me to sign. It was a little unappealing to say the least, however seeing him get so aggravated was somewhat humorous. When I came back, he was obviously very surprised and of course very nice. After that it was like I did not exsist. Nice.

Then I was not sure about signing up for PT. The guy doing the selling also started getting visibly upset and continued to insult me and say that I obviously did not care about my health if I didn't sign up.

Speaking of the PT sales rep. All I know is that his name was Louis and he worked at the South Elgin, IL gym. Anyone know his last name, please let me know.

I purchased a three year membership for my son. His schedule changed which put him working out at the busiest time. He said it was ridiculous he was waiting in line to work out, over crowded on every machine. The salesperson told me which I purchased the three year membership that I could cancel at ANYTIME and I would be given a credit on any unused months. I notified corporate and they said I would need to contact my local LA Fitness in Keller. Corporate and the local office have done ABSOLUTLEY NOTHING! Would not offer any suggestions other than unless my child became unable to work out due to injury or he moved 10 miles from a LA Fitness that they would then reimburse me. REALLY! The Keller location is full of people that do not have knowledge of what they are selling, they lie to their potential customers to get them to sign up. I would not recommend anyone supporting LA Fitness. It's all about raking in the money and not caring if the machines are available to work out on.

Cancellation is simple

1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go

2. You'll receive an email within 5-7 days confirming its cancelled

3. Your done

LA Fitnss has taken unauthorized charges from my account as well. I have a high risk pregnancy. I've almost had a miscarraige, and therfore could not continue with the personal trainer. I followed all of the proceedures to cancel my personal trainer. The gym staff member I spoke with said that my card would be charged the $180.00 for the next month and that would be it. Last night I looked at my online banking statements and found that they not only charged for the month they said they would but also 2 additional months . They even charged twice for one month. I was so upset that I cancelled my credit card. I tried to go on their website to cancel my gym membership as well but there is always an error message stating that I can not acess it at the time. I am so upset about La Fitness.

it must be routine for la fitness to rip people off.. nothing is stopping them. they stole my money and lied.. how can they stay in business. i called everyone never got a call back.. they just don't care about you or fitness just peoples money bottom line..beware

I am going to LA Fitness since it open in worden and England .
Today I asked a question about one Machine from one of their trainer
And he didn't answer it because he had a client that paid him and was waiting
For him. Even for one question you have to pay them to answer it. Which is not
right. The first place they will try hard to get in people in the gym and after they don't
Care about you. Well I am really disappointed today.
Very bad service.
Houma A

I purchased a year of personal training sessions for $40 each week. I only get 25 minutes for $40 which is fine but my trainer never starts on time but always finishes on time. I have to wait fofor him to eat a power bar or make phone calls and it's eating up almost $2 per minute. Management needs to train their employees to start on time! I will not renew my sessions at the end if the year.

I totally understand and relate on the service at that specific club. I'm not going to mention my name fully just because we are still members and don't want to have anymore problems with them. When we signed up, it was with Derrick. We went in to just ask questions about the club. We were looking into a family plan for all of us to join. We have a 20, 19 and 14 y.o. twins that were to join up w/us also. He painted such a great picture of the gym. He said that we could all go w/o any problems and that we were all going to have the same monthly rate, if we referred anyone else to the gym that they'd also rcv the same price we were paying, if we wanted to stop going all we had to do was let them know, if we wanted to take someone off of our account and replace them w/someone else at the same rate we could and also mentioned that our account would be compensated for signing referring people to our gym. He also said that those being referred by us would also be signed up w/the rate that we were paying. NONE OF THAT HAPPENED! When I signed my family & myself up, there were 5 of us. So, when tried to replace someone on my account w/a different person, he then said that it couldn't happen. He said that we could remove them and add someone else BUT, they'd have to be added w/the new, more expensive rates that were going. When we referred 4 different friends of ours, all we went back and asked why our account was never compensated accordingly. Derrick's response was, "I never said that your account would be compensated!" He then offered us a lanyard as compensation for referring everyone. THEN! Had the nerve to NOT give the people WE REFERRED, the same price! After we had told them they'd rcv the same price because that's what DERRICK told us. WE WERE NOT HAPPY! AND STILL AREN'T. The only damn reason we stay there is because it's the only gym that we know of that has a pool. So, as of today, everyone else have dropped their memberships and we are only 2 left remaining in the gym. And yes, the service sucks. Not just saying that to complain, but...it's true. The guys that were there last were more worried about the chics in the gym then attending & greeting us at the desk. We walked in and no one was at the front counter. We had wanted to ask a question re:our account info and never spoke to anyone because no one ever went to the desk the 1hr & 1/2 we were there. As we were leaving we saw someone blond guy w/pimples talking to a girl. nice job guys! and the women's b/rm is always disgusting! The scales are out dated and there should be better representation. There should be people who know what they're talking about and lie to people just to get them to sign up.

This is the Worst club I have ever joined. Customer service is rude and uneducated. They do not solve complaints and no one takes responsibility for being in charge of the facility. The group exercise classes on the evenings and weekends run 50% of the time. The other 50% the instructor doesn't show up to teach the class. Join at your own risk because if you wish to cancel, for being treated rudely and not getting services promised, you already paid a hefty registration fee in addition to monthly dues. If you call corporate to complain about the conditions of the club they "apologize" and then state that they cannot contact someone locally to address your concerns or give you a refund.

First of all- you should not have let your underage son work out there in the first place. This person who signed you us was wrong to break the rules but so were you. It seems to me you were both at fault. However at the end of the day, as the mother, you should have been more sensible.

As for the person speaking on behalf of LA Fitness, are you a representative of the center, if so, not a professional one or good one for that matter First you do not bad mouth others when you don't even know if this person "Ed" was the individual who helped this woman. You should have just apologized and left it at that. I recently joined the Bristol location and so far I found the staff to be very professional, understanding and helpful. Kudos to Derek and Jeremy.

Your [censor] son probably got hurt because he's an idiot. Where were you when he was injured? Don't expect the gym to babysit for you. Also, your grammar is terrible.

I recently joined at this location and had the misfortune of dealing with ED. I almost didnt join just to spite him. I have never encountered such a pushy sales person in my life - and i do purchasing for a living! The gym is nice, but the people who work there leave alot to be desired! The trainers seem to be just as slimy...

On behalf of LA Fitness I apoligize for the incompetance that is our Bristol Location. I'm guessing you dealt with ED (Otherwise known as ### to our members). Each club is run differently and Bristol is one of the worst. I'm not suggesting you to come check out a different team or club, as I'm sure your experience with us would prevent that. I would like to stress that the other clubs in your area, S.Windsor, Newington, are actually staffed by people who care about their jobs. Some of us do actually go the extra mile for our member's do not pressure our appointments and are still very succesful within this company. I truly apoligize for what happened to your son and wish your family the best. Unfortunately I can not post my name or title for obvious reasons. It just saddens me that in some locations the best we can offer our members is a team of shady used car salesmen.

I have been a La fitness member for over ten years. I ignore them (Trainers) when any of them try to talk to me. I know I few poeple where it didn't go so well. Refering to other complaints Listed to this board and for them personaly. I all so noticed at the club that I do workout alot at. That the sales and trainers come and out about every 90 days. I have some try to talk to last Dec. and by the end of March they are gone. And as of this writing. I noticed this one trainer that made it a habit to shake almost everybodys hand and talk to members is now nowhere to be seen. I noticed this person The first of April now as of this date May 14, 2010 I haven't seen this person for a week. I also agree about the personnel at the front desk. Most of them act as if they could careless that you walk thur the door. I noticed that if they do treat some members with smiles and good day or how are you doing? However when I go they Am lucky if I get the time of day. I aslo belong to 24 hour fitness the personnel there Greet everyone with a smile and call everyone by their first name and even tell you to enjoy your workout and the trainer over don't bother me there as well. I been a member of 24 Hour Fitness sice 1993. La fitness the first time 1994 to 1999 . Now 1999 to present In 1999 I let my membership Lapse for 3 months.

I completely agree with the above. Personal trainers there are trained to persuade you into signing up for classes. oh and guess what, they have a special this week, only 25 dollars per session, which is 99.9% off the regular price. I mean my god they just wouldn't stop annoying me and try to get me to sign up.
Even when I brought my brother in for a 1 week free trial membership, we spent 30 minutes just trying to tell the dude that we only want to try the place out for a week, and then we will decide to pay or not. that's that the coupon said, but after being annoyed every 2 monutes and pushed to signup my brother into a full membership, we abandoned this "free" 1 week of triaining.
the bottom line is its a good gym but stay away from the staff and personal trainers who try to suck monry out of you. Just say NO . its not rude, its straightforward "NO get away from me please"

I joined the downey la fitness...staff was unprofessional the lead guy sal charged me way more then what he was suppose to i know i should of looked at the contract but he gave me the terms and conditions one first to sign and little did i know the one with the pricing of my member ship was at the bottom paid it off 2 months later went back to get my own member ship same guy sal offered me a deal over the phone and basically denies is in my face then an hour later my friend joins sal guy gives hima cheaper and better member ship .

pool is unsanitary i got a rash from swimming in it sauna is always packed with people spitting and dripping from pool water when you enter so no matter where you sit your going to smell like clorox

my advise go to pico rivera club huge improvement better staff all in all a better club

if you choose to join the downey club dont sign up with Sal

I am a member to the LA fitness gym and have visited other locations and it is as if they hire off of the same criteria. the trainers hunt you down when you are working out and made me feel uncomfortable. The staff at the Downey location needs to either go to training on how to treat people or fired and hire new staff that enjoy their job. The staff is unprofessional this is from the manager down to the reception desk staff. They charged me for a guest pass just because I did not print one out or called them a day in advance to let them know! I have been a member since 2006 and this is the way a returning customer is treated that is not right but hey they do love to take your money that is when they are friendly.

I absolutely agree that LA Fitness tries to squeeze out money from the customers when they want to cancel their membership. In my case, I wanted to cancel my membership in January 2009. However, when I called the customer representative coerced me to keep my account on hold for 3 months and see how I feel about it during that time. I agreed to what seemed like a courteous and a generous offer. But I was charged for the month of January and February. When I saw the two charges I quickly called the facility and they refunded me back the money only for the month of February saying that I had used the facility on ONE day of January so that fee was right on their part. I agreed reluctantly and didn't take any action against this fee. I was offered a hold for 03/10/09 - 06/10/09. AGAIN I was charged for 05/10/09 and 06/10/09. When I called this time they said, "Well you were given a 3 month hold so since you were given back the money for February, you had to be automatically charged for May." I explained to them SEVERAL times that I have this CONFIRMATION provided to me which is in my email which states I wouldn't be charged until June. But nobody listened! They are a bunch of frauds and there are no other words I have for them.

Umesh Kishnani

I honestly wish it were possible to give this gym a lower rated review. I signed up with the gym a few months ago and with signing up you receive a free personal training assessment. After the personal training assessment, I was pressured into signing up for additional sessions in order to better learn the machines. I asked multiple times if it would be able to cancel these sessions because I have had multiple knee surgeries and have chronic pain. I was told by the 2 "Master Trainers" that I signed with that I could cancel at anytime without a problem as long as I called in before the first of the month. Well, fast forward 3 months, and I'm calling in to cancel because I am in so much pain after these sessions that I have trouble walking for multiple days after. I'm told that the only way to get out of this contract is to pay $900 or obtain a note from a physician stating that I have a disability from the front desk associate. I called corporate customer service twice. The first time I was hung up on and the second time I spoke with a "supervisor" who was supposed to call me back. I never received a callback and called my local gym to get the hours that the Operations Manager would be in. I go in 3 times within this time frame and not only am I informed that the man who I signed up with is no longer with the company, I am also told each time that he is not at the facility, The only times this manager is there are Monday through Friday 9-5. Because I have a job, I had to take off from work to come to the facility 3 times. Even though I was lied to by the people selling me the personal training, I was still told the only way out of contract was to obtain a doctor's note. I did and took it to them. They said that they would scan it in and get it cancelled next day. I get a call later stating that they are unable to do this and I need to mail this cancellation to the corporate office. I have just now managed to get this training cancelled and it took going all the way up the ranks to their Regional VP. The absolute worst customer service that I've ever experienced.

This LA Fitness location has horrible customer service. It's a shame the manager Jen hasn't been through a Ritz Carlton class on customer service because this place could be run so much better. As a 5+ year member, I called to try and swap out one of my kids on my family plan since they only let me put 4 of the 5 of us on it in the first place. My oldest is out of the area and can't use the facility. The answer was NO changes. So in the end, they chose to lost the $75+ a month I was paying by having me quit, which makes no business sense whatsoever, especially with the costs of acquiring new members. NO one seems to care and Jen just says, "feel free to call corporate, I'm on the regional committee so I'll get it." So confrontational by implying 'it's not going to do you any good.' Hey, as a business owner I'm just trying to help out your poor policies. It's one thing to scam LA Fitness and try to add a friend to a family plan, but quit another to drop/add a family member who can never use the facility.

I aslo was pressured into a personal training member ship and now am stuck for a year. The only way they say I can cancell is by paying a lump sum of money, which I think is BS. I want to ONLY have membership. But it seems they pressure you into signing up, and at a few of the clubs I workout in the staff has been no help when I havea question about a machine, unless I work out at my "home club, " which is far from my home now. I am NOT impressed with LA Fitneess and have let all my friends know through emails, test messages, linked in, myspace and any groups I belong to.

The management is absolutely the bottom of the barrel and not properly trained! I have had several terrible situations with the management here that have lead to screaming matches.

I joined the South Windsor LA Fitness with great optimism a few months back. As one might expect, when you first join a gym you are overly excited at the prospect of getting in shape/healthy, and tend to overlook some of the finer points. Well, here I am more than six months later, cursing myself for not being more observant when I first enrolled. While I have lost 12 pounds, I credit it to having the best Exercise Companion to help motivate me.

At this point, I am 100% certain they are going to mysteriously shut their doors one day and walk away with my deposit money. Here is what I have observed:

-> Most of the equipment is broken or in disrepair. For example, the padding on most machines is torn or worn through, making it very uncomfortable during certain exercises. Additionally, the pins used to select the weight on a number of machines are missing, so you can only do 20 pounds (the minimum weight).

-> Look at the ceiling in the atrium/lobby area. There is excessive water damage with apparent mold/fungus. I worry that people are mistakenly thinking their wheezes are from a heavy workout – when it could be from breathing toxic air.

-> The temperature in the Cardio area is exceptionally hot. As an experiment, I brought a thermometer and recorded an amazing 87 degrees. They have one fan to cool the area and it is completely encased in dust.

-> They removed most of the paper towel dispensers and alcohol solution. At one point these were conveniently located throughout the facility. Now, you would be lucky to find a towel to even clean your machine after use.

-> The music is exceptionally loud. Sometimes, it is so loud that I can’t even hear the person on the treadmill next to me.

Overall, this place just seems to be going downhill quick. It is not clear whether management is really interested in maintaining the facility. They really need to wake up and take care of their current members.

Just try and cancel your membership. They will fight you tooth and nail. AND call your house day and night too. After cancelling 3 months ago, they still call us 5 to 6 times per day on the phone and BUG you. Just cancel my membership and leave me alone!

My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !

I had signed up for a years worth of personal training at the Boca Raton LA Fitness facility. Tony, one of the managers at the gym had made an appointment for me with one of his trainers for a Friday evening two weeks in advance. The week I was supposed to train the trainer called me and said he had switched my appoint because he has a client who likes to train during that time and that he moved me to Tuesday of the following week. All of that was done without ever consulting me first. When asked to speak with Tony I was told he was not available so I called back later that day and asked to speak with Tony again, of course he was still not available. I left a message which, surprise, was never returned.

I have been going to gyms since I was 13 and needed a trainer to help me while I recovered from a sports injury. I used to be a personal trainer myself and I know what professional training takes. I had one trainer at the LA Fitness in Boca Raton who decided to have a conversation with someone he knew from a previous job across the tricep pushdown cables while I was in the middle of my set. He was not paying attention to my form making sure that I was doing the exercise correctly to prevent injury and to optimize my results. That gym does not have one personal trainer with the knowledge, experience, or professional attitude to call themselves trainers.

LA Fitness is the most unprofessional fitness club in the history of the health club industry.

how can I get in touch with you? I am a former Ballyfitness member. Thanks for being honest.

How can I get in touch with you? I need information on one of the sales reps and ilegit action during transfer from Ballyfitness. Thanks for being honest.

I totally agree. I unforunatly work for LA, and I HATE this corporation to my bones. I wish I could change everything and make them realize that the customer is the person who needs to be treated royally, and who is always right. I HATE the manipulative, sneaky, grimy things they do in the sales dept. to get ppl to buy training. I love my profession, I love my clients and they love me, but if i had a way of getting out of LA fitness, i wouldnt even look back if it were on fire. Read my post please~

LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez [protected] orlandgog@lafitness.com and Aylin Medina (pronounced Eileen) [protected] aylinm@lafitness.com

I was a member of an LA Fitness in NJ for about a year. I have no complaints about the club itself. The facilites were always reasonably clean, the machines in working order and there were enough of them. I didn't take any classes or use a trainer. A gym is a gym. Some are a little nicer than others but you get what you pay for.

My complaint is about their cancellation policy. I understand that they want to make it as hard as possible so that they keep collecting your money. At their low membership fees that is a big part of how they make money. So, I am willing to jump through a few hoops to cancel in order to save a few bucks on fees. However the lengths they go to are almost comical.

First you have to download the form to cancel. Ok, not too bad. However their system doesn't support Mac! I had to go find another computer to print it out. Fill it out, as instructed and send it in. As the web site suggested I sent it registered/signature required. Knowing how they work I would have done this anyway. Well, two months later I get a call from them saying my credit card had expired and they needed it up dated because I owed them two months membership. I told them that I had cancelled. The woman on the phone tried everything she could think of to explain why it hadn't been processed;

- It may have gotten lost in the mail. I told her I had a reciept. Incredibly she reiterated that it might have gotten lost in the mail. I explained I had a reciept. She stammered that she meant it might have gotten lost in their internal mail. I explaind that that was not my problem. They had signed for it. As far as I was concerned they had it.
- Maybe I sent it the wrong way. You have to fill out the form fold it over and tape it shut. She explained that I must have put it in an envelop. If you do that apparently the monkeys that handle their mail are not able to sort it. I assured her, that knowing how they work, I had followed instructions to the letter.

She said I needed to show them the receipt. Unfortunately it was in my office so I had to wait until the next day. I call back and get some guy. he pulls up the account and notes that the account was cancelled as of yesterday. I still want credit. He says I'll have to bring in the reciept. I tell him there is not an LA Fitness near where I am. I don't have time to do that. Why can't I give him the tracking number and he can look on the USPS web site? Oh, we don't have internet access here. Oh thats right, the internet hasn't reached Irvine CA yet! According to him they can only access the LA Fitness web site. Then whats the point of the computer on everyone's desk? Ok, I'll email it. Oh we don't have email. Very retro they are. Lets try some 20th century technology: I'll fax it. He says I can't fax anything outside of the 714 area code. It takes a second to process this. I say, very slowly, I am faxing it to you. He says I know, but our fax is only local and will only accept faxes from 714! I asked if he understood how the phone system worked. Silence. Finally he transfered me to someone else. They finally took care of it. Of course I'll be checking my bills.

So, as far as gyms go it isn't bad but be prepared to fight them if you want to cancel.

One last thing: negotiate if you do sign up. I got them down from the $150 or so "initiation" fee to $110. My buddy went in a week later and simply said I'm not paying it and got them down to $60.00 and a reduced monthly. I think mine was $25 as was his.

I totally agree, my family and I have been with LA Fitness for the pass 2 months and we agree that the gym (facility ways) its great, the trainers are great, but the administration its TERRIBLE, they tell you one thing and after you sing up they come with something else, we specific ASKED if we can cancel the training at any time, the reason why its because one of us have a mental issues and he may need to get out from that agreement, beside that I told the Manager the same day that we sing up, my wife run out of job and we just want to try, at this point the Manager said to us ( sure you can try and see, and if you don't like it you can cancel at any time ) .
Today after almost 2 months we never got our diet change (they suppose change it after 2 week and then after 1 month) we also suppose to get a monthly assessment (check our weight, and measurements, ect.) and that never happened ...at this point we are F#@#@#@#...they take no time to take our money ($320 monthly) we ask to cancel the training and they said NO YOU CAN'T ...they are sooo sneaky and they lie to you just to get you in, after your are in, they don't care, they also try to take more money that they what suppose to take, also the told us that the monthly payment its $89 Dollars and after a month they come up and charge us $101 Dollars ...this its really stressful...we jut try to get healthy and take out some stress by going to the gym, now all this its killing us ...

i have been in the same situation, i cancelled my training member ship two months ago and still LA fitness is deducting the amount $240 from my account, and i have the cancelation confirmation email . when i informed at the my local GYM they said there is some changes in job and they don't know who is doing what at the corporate office and i have to wait for a week or so. Now today i see there is another deduction from my acct for $240. I don't understand how can these people suck the money and sleep peacefully . The best thing to do specially from LA fitness point is do not join the gym or else make the payment in cash or month to month else even if your dead LA fitness will charge you for working out at there GYM. LA fitness management sucks, i guess some [censored]ess monkeys are sitting at financial dept

Advertising Material

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently prosecuting a class action suit against L.A. Fitness International LLC in federal court. The suit alleges that L.A. Fitness’ cancellation procedures for its monthly membership agreements are unfair and deceptive because members are charged additional monthly dues even after they have attempted to cancel their memberships. L.A. Fitness denies these allegations. We are currently gathering facts in support of these claims. If you have any information concerning L.A. Fitness’ cancellation procedures or practices, please contact Kim Walker toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about this case, visit our website www.bergermontague.com.

Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

Advertising Material

This very thing happened to me last year. I cancelled my membership, and a month later was charged again. This happened for months, and when I contacted them about reimbursing me for the charges, they said that there was no way to check whether or not I had been using the club in the months after I had cancelled. I asked how that was even possible, technology being as advanced as it is, and their response was that when they log in to check your account, it registers as if I had checked in. I asked to speak to a supervisor, and the gal (who was actually pretty understanding) said that it's not possible to speak to a supervisor. That, in fact, if I attempted to contact the corporate office, that my call would be routed back to my home gym. Additionally, I wasn't even a member of LA Fitness. Originally, the gym was a Pure Fitness, and it was bought out by LA. So, they didn't even give us a contract to read, it was just taken over by them. One day I came in, and it was a completely different gym. They only asked if I wanted to continue to be a member. My trainer was still there, so I stayed. He left LA shortly thereafter, and I followed him to 24-hour, which is when I decided to cancel. I'm not sure how LA can get away with such sneaky business practices.

Always read LA Fitness contact in detail. I opt for the personal training sessions with them. The sales guy said that you can cancel/hold the account any time, but now I hear that I have to continue for the entire one year term. If I cancel I have to pay the 50% of the remaining session fees which would be in thousands. Again if I hold, I can do it for couple of months, but the contract end date would be extended accordingly. So there is no cancelation without huge cancelation fees, which they will not tell you anytime. Read the contract many times and don’t do the mistake I have made in a hurry. Getting good shape is every body’s dream, but I don’t like the fact that some people are using this normal spirit to do nasty money making business.

Same issue here...they say no contract and no cancellation fee when you sign up but in reality there is a fee because they will charge you for about 3 months of membership after you cancelled because apparently thats " How long it takes to processes the paper work". Its a lie and they should be sued for it.

I totally agree. I came into the club and spoke with 3 membership employees and specifically asked for help in 1) deciphering my contract and and 2) making sure I paid via Mastercard my last payment for a trainer package. All 3 of these guys confirmed that I was indeed finished paying this off. I confirmed several times with them that I would not be billed in November for this payment. And they all answered "yes." NOT one of them said I needed the 'cancellation' confirmation form off their computer NOR that I had to mail it in certified mail to the company. IF they had I would certainly had done that. When I saw another charge in November I came in upset that this had happened and then and only then did the person at the front desk tell me that I had to have this 'Cancellation' confirmation form from them and he said "I suggest you send it certified mail. " I later found out it HAD TO be mailed Certified mail. When I called the main LA fitness office and explained what had happened, they assured me that the manager, Jeremiah Johnson, the trainer membership manager would give me an refund. When I finally was able to get a hold of him and told him what happened, it basically called me a liar, that I hadn't talked to anyone because "they would surely have told me what I needed to do to cancel the membership." Finally, after trying to get a word in, he basically talked at me for 3 minutes, I came to find out that because I didn't specifically mention the 'magic word' "cancellation" the membership guys were under no obligation to tell me I need their special form to cancel and how to do it. Avoid this LA Fitness, and definitely avoid Jeremiah Johnson, he is a scammer and a con artist. I had thought about renewing with my trainer at LA Fitness, but after this, no way!

Pls correct the typo error in my last posting.

I submitted the letter to David in AUGUST 2008 and not 2009.

Y