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Kynez, Cazlet iPhone Wallet / Be aware

1 Chicago, IL, United States

Ordered an iPhone Wallet (Cazlet) from this company and paid right away with PayPal.

After several weeks not getting a tracking number I tried to ask what was wrong. No answer.

Emailed again - no answer.

Emailed a third time wanting to cancel my order after 19 days and no communication - then suddenly first lie: I am at a hospital but your item has been shipped long time ago.

Second lie: it has been sitting at the local Post Office for two weeks due to public holidays.

Third lie: Got a Credit Memo when I filed a dispute with PayPal - saying that my money has been refunded - never happened. They still have my money.

Fourth lie: My employee didnt ship since you got such a great price

Fifth lie: A new wallet has finally been shipped to you - received a scratched, used one that someone else returned just so they could pass PayPals claim system.

Company offered me 30% discount if I withdraw my claim with PayPal but since all I got from them was lies and I really don´t want to have an item that everytime I see it i feel cheated so I kindly refused.

Stay away from this company. Run by one guy pretending he is running a big operation and when you do that not so smart to lie to your customers. Especially to lie about that an item has been shipped since it is so easy to check. And when that lie is revealed, start with new ones like a Credit Memo and we have decided to refund but not doing that.

Since I ordered an extra strap (that I got for free) I can not return my item at all now since Kynez calls it a bundle and bundles can not be rturned at all.

But I can always sell my used product on Ebay or just through it away and warn others for this obscure company.

May 3, 2015

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