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The complaint has been investigated and resolved to the customer’s satisfaction.
Bad Kylintv billing practice
I purchased KylinTV service and later cancelled the service on 7/23/2009. Kylin service person told me that once they successfully charge my credit card for the last bill (of $33.98) and cancel my account in their system, they will send me an email for instructions on how to return the TV settop box. I received the instruction email on 7/28/2009 and ship back the settop box. Everything looked smooth at this moment, but there is a catch later. Read on... A few weeks later, I received a letter from Kylin's collection agency named "Saturn Systems" and the letter demanded me to immediately pay $58.98 otherwise they "are committed to use whatever means necessary and proper to secure payment". On 8/27/2009, I called Kylin about this matter and they admitted that there is an internal billing issue that mistakenly failed to charge the last $33.98 bill which caused the problem. Kylin was able to charge $33.98 after they try it again. On 8/28/2009, I called Kylin again to check if the last payment went well. They acknowledged that they did receive the payment. However when I asked them to restore any damage to my credit scores, and make sure that my credit score won't be ruined by this error caused by Kylin, they refused to do so. It is rediculus for a company to immediately direct unsuccessful payment to collection agency without trying to contact its customer first! It is also rediculus for a company to refuse a confirmation to its customer that they will try to recover the damage caused by their own fault.
Update by
iwan
Aug 27, 2009
8:18 pm EDT
I certainly would not recommend kylintv to anyone, they have very bad billing practice. And you would easily end up with bad credit score because of keylintv's error in their billing process.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
KyLin TV = Fraudulent IPTV Service
Subscribe to KyLin TV for a year contract. Feels like to watch no-man operated IPTV service, the TV screen always shows black sever busy signal for scheduled TV programs and lots of misplacement under TV program titles. Outrageously when we tried to cancel our services, we bombarded with sales call from KyLin TV. There was $15 rebate when we signed up one...
Read full review of KyLinTV and 23 commentsOverview of KyLinTV complaint handling
KyLinTV reviews first appeared on Complaints Board on Jul 28, 2009.
The latest review Kylin TV was posted on Aug 5, 2021.
The latest complaint Wrong Charge was resolved on Dec 22, 2014. KyLinTV has an average consumer rating of 3 stars from 22 reviews.
KyLinTV has resolved 12 complaints.
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KyLinTV emailsinfo@kylintv.com81%Confidence score: 81%support
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KyLinTV address110-25 14th Ave., College Point, New York, 11356, United States
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KyLinTV Category
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Recent comments about KyLinTV company
Bad billing service1
麒麟电视电话，采用忽悠欺骗手段，引诱客户，然后让你无法取消。
2
Oh, missing a word. I mean "extremely difficult"
1
Dear Traveljazz
This is Joycey-Senior KylinTV Customer Service Rep...
1
Dear Mr. Mchugh
This is Joycey from KylinTV Customer Service. I...
9
Dear Little Lamb,
This is Joycey Guo, Customer Care Specialist of...
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after all these years, kylin tv service still sucks. Calls to china are often lost or I couldn't hear anything after the other person picks up the phone. Unplug and re-plug the power helps sometimes. Much worse than iTalkBB.
I previously sent my inquiry to the support but did not get any meaningful answer.
To summarize, my problem is that because your setup box is not FCC compliant, it is interfering my HDTV reception.
Whenever I power on the setup box, I cannot receive HDTV signal from in-door antenna.
Meanwhile, I have Verizon setup box, blue ray player from SONY and satellite receiver from CCTV.
I can turn on those devices but my TV reception is not affected.
It is by this reason that I want to cancel my service.
the reason is very simple, your device is not FCC compliant, and it is interfering my other electronic devices.
It is not MY problem, but YOURS.
Please refer to the attached picture, every electronic device sold in US MUST be FCC compliant and has the statement printed on the device as shown the email I sent earlier below.
My request is that since it is not my problem, you should
not charge me early termination fee when I cancel service
kl
Message-----
From: Wen Zhang [mailto:wenzhang@netscape.net]
Sent: Saturday, August 30, 2014 8:50 AM
To: 'KylinTV Support'
Subject: RE: RE: stop my service [8762-TIPS-8202] [1b0e9e2d] Our Response
Got your message
尊敬的客户；
好，你有两年合约，只收取完成四个月的合约。提前取消需要收取违约金$282.
感谢您的支持
谢谢
麒麟电视客服中心
But YOU DID NOT ANSWER MY QUESTION "WHY YOUR SETUP
BOX IS NOT FCC COMPLIANT"?
FCC rule states every manufacture should print following
information on the device:
“The device compiles with Part 15 of the FCC rules. Operation is subject to the
following conditions.
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause undesired operation”
For this, I will file a complaint to FCC (USA).
There are strict regulations in US (also in Canada) about this matter. If your device is not FCC compliant, then it is highly likely you will be out of business sooner or later in US and Canada.
I ordered their service for my parents. It was originally $100 for the year. I would never agree to any contract for automatic renewal without review(I am particular that way). They went to China in Jan, and I did not receive any calls from KylinTV. But my Jan Credit card bill comes up with $253 charge from Kylin TV, who authorized them to renew it with 2.5 times the previous charge? I have been trying for a week to contact them, morning, lunch, afternoon, always end up in voice response system, and it will hang up in 5 min or so without reaching anyone.
This is just bad customer service, and shady business practices. If I do not get any response from them this week, I will call my Credit Card company and reverse the charge. I see they can report us to collection agency, but there should be some consumer affairs or other places consumers should get their voices heard and problems resolved. Please post links here and we can file our complaints to someplace that matters.
is KylinTV going out of business? never be able to get through the phone after picking 3 different choices on their phone system (only one I didn't pick is 'Upgrade to 2.0"). I am waiting for them cancel my subscription (month to month). Hope I don't have to change my CC number to stop them from charging me.
I recently ordered Kylin TV telephone service, and later found out that it is not possible to reach a live custom service. This does not happy at a particular day, it happens every day. I have a plan of $0.02 / minute, but I can't check the minute usage in their website. I have to call to find out the minute usage but it is extremely difficult to get ANY one to talk to now matter when you call. I deeply regret that I started the business with Klylin.
I am very very very upset with the customer service and billing practice of Kylintv. NOBODY ANSWERS CUSTOMER SERVICE CALLS! While I was on hold I was automatically transferred to voice message. And even though I left multiple messages asking them to call me back. NOTHING HAPPENS. I am so upset now and do not know what to do.
Folks, NEVER NEVER use this company for anything. Yes, they are super quick in responding if you go ahead and buy a service, but from them on you are screwed and nobody will come back to help you.
I called its tech support for installation assistance. The person said "No English" to me and hung up the phone. I don't think they are operating the business in USA. I cancelled the service anyway.
I really regretted ever signing up for service from KylinTV. Anything wrong with their billing and they send letters immediately from collection agency without rectifying or even calling like any other service company.
When I called customer service, customer service don't speak english. Someone on the line with broken english says I will get a call back. I never get a call back. I don't watch chinese TV, my parents do but I paid for the service. If you are operating business in North America, you ought to have customer service who speaks english!
So much hassle with KylinTV, I will definitely not order anymore from them. It's good my credit card company changed the number so they can't charge whenever they want.
The program isn't that great either, whenever my parents watch, it always hangs in the middle
It was a nightmare to sign up Kylin TV program service for two years; During the last two years service. I often met with watching their TV program troubles like some TV programs not available for a few days or weeks due to their TV service program technical problems. All I can hear from their technical support was that they would report the technical problems. That's it. Finally, I waited to the end of the Kylin TV service contract without renewal and returned the two boxes back to Kylin TV.
Even though they acknowledged the receipt of the all equipments in early October this year, but my $100 security deposit just never comes back to me. I called Kylin TV Customer Service in October, November, and December repeatedly. All I can hear from Kylin TV Customer Service was that they would mail out the check in two months. But now it's over two months of what they promised me. The latest words I heard from Kylin TV was that they wanted me to wait another two months for then to mail out the check, which will be February next year in 2013. I don't know what's wrong with Kylin TV by keeping holding the refund of my $100 security deposit.
I am really angry at Kylin Tv too.
I received an email yesterday saying that they are charging me $12.99 for subscribed TV services. But the thing is - I NEVER SUBSCRIBED TO ANYTHING. They are so sneaky too because the receipt in the email had no date. It looked like a scam but the sender was indeed from Support@kylintv.com. I have already cancelled my services with them last year, and now they decide to suddenly charge me again?
It really sucks that I cannot erase my credit card information on the website, because they can charge me whenever they want to? I hope Kylin service can resolve this issue because I am not paying a penny.