Kuwait Airways
reviews and complaints

I was returning to London via Bangkok, Kuwait finally Heathrow 30th December. I arrived for my flight Bangkok KU 412 leaving 22.45 to be told its been delayed until 1.30 . What about my connecting flight ? It will wait due to 50 passengers also connecting in Kuwait.. the flight eventually left at 2.45 !
On arriving at Kuwait the aircraft had left! Leaving us with a further 3-4 hour delay no one could offer any explanation of why .. we eventually boarded the aircraft some 3 hours later only to be left sitting on the aircraft for a further 1 and a half hours ! I ask for a drink of water and was told they couldn't open the kitchen until the aircraft takes off .. when I ask how long would I be waiting no one could answer .. I was told to sit in my seat.. is this anyway to treat paying customers?

The whole plane was asking when are we leaving we have New Years Eve parties and family events planned this is why we book early arrivals back into the uk 7.55 .

No explanation were given !

Finally we arrived back in the uk at 2.55 my taxi had gone some several hours before leaving me to find my own way home I eventually found a train home . Unable to attend my family dinner I arrived in my home at 7pm ..

All I did was cry, what a start to the New Year ..

I'm hoping you will refund me the ticket ? Under the circumstances

Await your reply

Suzanne Hirst

Booking Reference EQBY82

To : costumer service kuwait airlines
Dear sir / madam
My name is robi debnath dany passport number aah407322. my wife is parashmani pandit passport number k5746901. my two children are : jesica pandit debnath passport number : aah705797, riya pandit debnath flight number : xdc18728. my booking reservation number is 2xagir.

We had return tickets from new delhi to kuwait (for transit) and from kuwait to london heathrow in 2 / 1 / 2017 , we had a flight from new delhi at 6:25. we arrived at new delhi indira gandhi international at 00:15 am. we  waited for the counter to open until 3:30 am, we had our boarding passes. after we looked in the screen of the boarding pass section it said that the plane will be 3 hours late, the new timing was 9 : 25. then we asked the help desk to a kuwait airline officer that if we would miss our flight from kuwait to london because the transit time was 50 minutes only. he replied that  " do not worry, there are other passengers in the delhi to kuwait flight that are also going to london and the plain will be waiting for you ".

When we landed at kuwait we went to the transit desk to ask about the flight. the help desk officer said the flight already went and we must stay in the kuwait airport hotel until the next flight in the next day at 9:25.   I asked the officer if it is confirmed that we have a flight to london heathrow in 3/1/2017 at 9 : 25. he replied that it is and said " do not worry, we have your boarding passes ready for you and your family.   I said " ok but my daughters have school tomarrow and it is a big problem (and if you miss school you have a penalty fine for each day 160 pounds a child and a bad attendence record ) the officer said not to worry and that tomarrow we would get into the flight.    so we stayed in the hotel.

The next day we woke up at 6:00 in preparation for the flight we came to the airport two hours early at 7:00 am. after we went to the transit desk for and they gave us our boarding passes. we were one of the first people standing in the gate. the seats they gave us is 13a, 17e, 17d, 17f. when the gate opened for us to go to the plane ,   we were the first ones to sit in our seats. later a airhostage came and told us someone else has the same seat. she said 2 people from my family will go first class and the 2 left in economy ; me and my big daughter stayed in our seats and my wife and small daughter followed the airhostage . later the airhostage and cheap came to us and said " your family are waiting for you outside now go out . "
I asked why and the chief rudely said " just go out and take your hand luggage with you "

After I was forced to go outside I asked one of the people working in the gate what happened and she said there are no more seats and to solve this problem you gave to go to the transfer desk.

From all the people in the plane they chose my family to get out from the plane, what kind of rule is this ?
In the transit desk counter I told the lady it will be a big problem that I missed the flight because :
* my children go to school and it already opened two days ago. each day you miss school is 160 pounds per child, per day. it's also a bad record and they might even get excluded.
* my company might fire me if I miss my work wich started at 3/1/2017.
* my wife is a lupus patient and has weekly pills medici8, which already finished and she gets very ill if she does not have her moring-midday-evening-night pills.
* I had food in my bag that will rot in three days.
I asked the madam working in the right hand side (mayby named noor) she replied she does not know. I also asked why was my family kicked out and she said " I don't know, go to the hotel your flight is tomarrow "

I strongly believe that this is very unfair and I am very upset of kuwait airways that we were the ones taken out of the plane when there was so many other people at the plane. what did me and my family do to deserve this
Please fix my following problems created with this delay and harassment crated with this delay as I am not responsible for the problems created
- my daughters' school's penalty fees and bad attendence record
- the chance of me getting fired of my job
-what I will do if my wife gets very ill
- what I will do about the rotten food in my luggage gone in boarding.

yours faithfully,
Robi debnath dany

Complain no, kuwait airways - 5763/st-o

Hello sir,
I have booked a ticket round trip pnr-svv3sb for my family.
I have not received my return ticket in receiving the conformation email.
I am tried a lot to contact your customer service but they responded very poor and not as required. But they offer me a refund instead of the ticket.

Give me an individual contact number who can handle my case positively.

I was supposed to travel to Abu Dhabi via Kuwait this morning and when reached the airport at 4.45 am exactly one hour before departure the checking counter was mentioned final call and didn't allow me to check in.There was no staff present in the counter for any further inquiries and I've been informed by the information desk that the flight is been cleared for checking. I just don't understand the unpleasant customer services at the air port and wrong information put up on the air port screens. I had to go back home and rebook another flight through Sri Lankan Ari lines. I strictly ask for a refund as I have to book another flight. I would like to get an immediate response from your end.
[protected]@yahoo.com

I recently traveled for the first time in Kuwait Airways, and had requested for the wheel chair when I booked the tickets. I got the wheel chair only at the start of my journey. In the stop over at Kuwait airport and at the final destination Delhi Airport I did not get the wheel chair. It was very very hard for me to walk and very inconvenient. I requested the staff at the airport for the wheel chair and even told them that I have the request on my ticket but no one paid attention to it or tried to help me. I did not expect this kind of service from Kuwait airways. Really very disappointing. My ticket details are as below:
Name : Vimlesh Verma
Airline Reservation Code: MI3K7F(KU).
Travel Details:
Departure: JFK to DEL on 17th Nov 2016
Return: DEL to JFK on 29th Nov 2016

I could not even go the lounge at Kuwait airport. I have the priority pass card.
Again its a humble request to please provide me the wheel chair on my return journy at all the stop over airports. I would really appreciate a call back or reply on my email ([protected]@gmail.com / +[protected]).

Thanks

My wife and I traveled to TRV from JFK on Kuwait airways last month. We lost 3 of our baggage on our departure. The airline still hasn't recovered the lost baggage. We tried to contact them many times and they been ignoring our emails and calls. We did not get a reimbursement for our lost luggage. On the same flight, both on departure and return, the flight made an extra stop at London without letting us know. The flight was delayed a day to reach destination. The worst service ever.

On 20th Aug'16, I had requested for refund of my air ticket cost AED 4, 890 and as per the auto reply message, the refund process should have taken two weeks. However on 8th Sep'16, I received a mail from refund section that they have forwarded a credit advise to my credit card bank but until today the amount is not credited.

Whenever, I call Kuwait airways number that is provided on the mail, no one is bothering to answer the call and it simply goes to voice message

Now due to this delay from Kuwait airways, I am paying interest to my credit card.

Mail ID to which refund request was sent is as mentioned below: [protected]@kuwaitairways.com

I would request your support to resolve this issue and get my money refunded without any further delay.

Thanks & Regards
Rajesh
+[protected]
Dubai

I had to board the flight for kuwait on 12.08.2016 via ku-352 for which my ticket got confirmed. When I went to the airport with an infant baby and heavy luggage at 1:45 am, the counter officers told me that ticket is invalid and flight is full. I cried and then they issued the ticket for the next day. The reason they gave for granting next day's flight is very vague and I feel it was a deliberate attempt from their part.

Respected Sir, I am complaining your Kuwait Airways Ahmedabad Staff. They are Very Bad & Not supported to pessengers.
Flight no. KU 346
Jinesh Pandya
My Ticket No. - [protected]
My Daughter Khanak Pandya
Ticket No. - [protected]
My ticket was business class & 4 year old my daughter ticket economic class we were traveling amd to kuwait. we want to seat together but K.A. Ahmedabad staff not allowed to change the seat even My two very close friends traveling same flight one economic & one business class. They Ready change the seat but they not allowed.
They should allow if any passengers not ready then acceptable the not allowed your staff but they are ready.
After that next flight Re issue ticket for my daughter Khanak Pandya ticket no. 229 [protected].
Really Very Bad & worst experience in my life from Kuwait Airways.
Please Take action against Ahmedabad Kuwait Airways Staff if possible.
I hope Kuwait Airways Authorities Take Action.
Thanks & Regards,
Jinesh Pandya
+965-[protected]

Dear Sir, I am Gone through a very bitter experience with Kuwait Airways..

Kindly go through mails, correspondence done with Kuwait Airways various departments..No one seems to be helping out ..

Parvinder Singh
Apr 20 (9 days ago)

to Customer
Thanks for replying. .

You are not getting my point..I was carrying 3 checkin baggages weighing 28kg, 29k and 26kg (Total 83kg )and one cabin hand bag .I paid extra amount of 170usd to your staff for carrying extra weight.

Thats why they allowed me to carry extra weight..extra suitcase..

On arrival in Delhi I found two of my bags damaged and goods were missing.Officer on duty checked the weight it was 72kg which he mentioned in the form .On boarding tkts weight was mentioned 83kg..checkin.

Sir Is that possible that without charging passenger you allow them to carry extra bag or extra weight.I carried 83kgs. Where you allow only 26kgs...Obviously I paid extra amount thats why they allowed me to carry one suitcase extra..

Please know the facts before taking any decision. ..Your staff allowed me to carry extra baggages. Instead of two suitcases I was carrying three suitcases .somehow I don't remember about EBT. .I was given by them or I lost it as I was in hurry to board the flight.If I could knew before that ..my Baggages will get damaged and goods get stolen I must retain the EBT.

Please review the facts..Its a great disappointment and very bad experience of mine with Kuwait Airways which I think will be the First and last.You people are defaming your Airlines by doing this and compelling me to take Legal Action against you.

We traveled in Kuwait Airways 361 on the 10th of April .We had terrible experience in your KU 361.Aircraft itself was in poor condition.Reading lights, Air condition, was not functioning. Services that was given by the staff was not efficient at all.Some liquid was dripping on to me from the luggage bin.Air steward took least care upon that.In the Air craft in the economy section most of the Sri Lankan housemaids were returning from Kuwait to their homeland the services was poorly given to all of us.We are Canadians
travelling from London.
We are travelling back in Kuwait Airways on the 23rd April.I hope you will give us a better Aircraft and a better services.Hope to hear from you
thanks Tamara

This is regarding my travel on kuwait airways on 25th March 2016 .my flight was scheduled to fly from Mumbai to kuwait then after a 2 hour transit i was suppose to fly to jfk airport newyork . I had requested a wheelchair service for me and my wife suraiya Shaikh . At Mumbai airport there was no problem at all but as we landed at kuwait airport the staff over there was reluctant to offer any help or wheelchair . We were told to carry our own bags which with much discomfort we did . There staff was very rude .
My details flight no from Mumbai KU 302
Ticket no KTKT 229 [protected]
DEP TIME 5.50AM INDIA
ARRIVAL AT KUWAIT 7.50AM
I don't know what will be the response when we will be travelling back .
Gulam shaikh .
[protected] .

This is regarding my travel on kuwait airways on 25th March 2016 .my flight was scheduled to fly from Mumbai to kuwait then after a 2 hour transit i was suppose to fly to jfk airport newyork . I had requested a wheelchair service for me and my husband Mr gulam Shaikh . At Mumbai airport there was no problem at all but as we landed at kuwait airport the staff over there was reluctant to offer any help or wheelchair . We were told to carry our own bags which with much discomfort we did . There staff was very rude .
My details flight no from Mumbai KU 302
Ticket no KTKT 229 [protected]
DEP TIME 5.50AM INDIA
ARRIVAL AT KUWAIT 7.50AM
I don't know what will be the response when we will be travelling back .
suraiya shaikh .
[protected] .

February 16, 2016
This is a message for the board of directors, Rasha Al Roumi, Jassar Al Jassar, Abdullah Sharhan, Kamil Al Awadhi, and to whom it may concern:

Dear board of directors of Kuwait Airways,

I respectively choose Kuwait Airways each time I commute between Canada and Pakistan. As usual, this time I booked my return tickets in Vancouver to visit Pakistan for 6 months and to go back to Canada to my son and daughter who happen to be Canadian citizens.

I arrived at the Benazir International Airport Islamabad right on time 3 hours prior to my departure to Kuwait and then to London - Toronto - Vancouver. Got checked by the pre-immigration officers (FIA Federal Investigation Authority) and after clearance walked to my counter for Kuwait Airways. I presented my passport, my ticket, and my Super-Visa for Canada. The station manager, Ms. Khadija, bluntly said that my visa is not valid. I explained that my Visa is valid as I pointed to the expiry date. To that Ms. Khadija replied that it appears as if my Visa is fake, and that as she has a doubt, she is unable to permit me to board the plane. I repeatedly requested that I have traveled many times on the same papers with the very Kuwait Airways. Why is this a problem this time? She said the matter is out of her hands she can not do anything. I requested to have a second opinion with someone else. She replied she is the only station manager there and there is no one that can help besides the Canadian Embassy the next business day. At this point I got anxious and wanted to speak to another manager. She bluntly refused to help saying I am carrying fake documents and walked away. After quite some time she appeared again, looked at my documents and she then started to accuse me that I have been to Los Angeles before and that I have not told the truth to her. Yes there is a 10 year American Visa on my passport which was issued in Los Angeles where the US Consulate in Vancouver had mailed my passport to have my visas stamped. I had never personally been to LA in my entire life. This, unfortunately was not understood by Ms. Khadija in my very clear Urdu which happens to be my mother tongue.
At this point, I requested to be handed over to the Federal Investigation Authority of Pakistan as she was claiming I carried fake documents. Or to be handed over to the local Police as I was being accused of forgery, being untruthful and being a bad listener. By law if I carry fake documents and am lying to the Airport officials, I should be given to the law enforcement authorities. She refused to do so as well. I then asked for a letter indicating the reason of refusal so I can pursue my case otherwise, Khadija refused to this as well.

I showed my previous official Pakistani passport, and offered to give photocopies of all my identification to Khadija, and this was refused. I offered to speak with my son who is my key sponsor and is a Canadian citizen, this was refused. I also offered to speak with the sitting Consul General of Pakistan in Vancouver where I live, where I retired, and where I opened the Pakistani Consulate with my own hands. This was refused as well.

My final request was to call someone, anyone, from the Canadian authorities to determine if my documents are authentic. She called someone and later said she can not do anything and that herself and the Canadian official are not satisfied.

After much anxiety, stress, and emotional crackdown, I asked to speak with the gentleman from the Canadian authorities myself. I explained my case to the gentleman, gave my information and he said he will look into it and hung up. By this time the entire crew had left me to board the flight. Khadija was inside the aircraft. I waited outside for quite a while with my luggage.

After good 20 minutes I took my luggage and left to go back home. While I exited the airport premises, an officer ran to me and rushed me to the gates. My boarding passes were ready and I was escorted into the aircraft. Thanks to the Canadian official who carefully listened to me, looked into my records, and ordered Khadija to board me ASAP.

Having the above explain in this Email now, the anxiety, the stress, the emotional distress, wastage of my time, and the fact that I almost left the airport/the flight almost left me behind with my poor health conditions; caused by your station manager Khadija, for simply not understanding what a Visa document looks like, warrant a lawsuit against Kuwait Airways.

I would very much like to give the board of directors a chance to resolve this matter locally without myself seeking legal help. If an acceptable solution is provided, I will call it a day and walk away from the company as a lost customer without any legal action.

I would also like to suggest to give proper non-judgmental customer service training to your station managers to avoid this from happening again. I am a 65 years old man who has served 40 years in public dealing. If not anything else, at least my age should have been respected and that my records should have been verified. At least my documents should have been properly checked from the authorities before deeming my documents fake and deeming myself a liar bluntly.

Thank you for your precious time considering my concerns a serious matter. The facts mentioned above can be verified by the surveillance video at the airport.

Kind regards,
Muhammad Aslam Khan
Flight# KU0206 - KU0101 Feb 16, 2016

Good day. I want to complain one of your staff in Kuwait Airways thru this number [protected]. The guy (I didn’t got the name) was rude and unprofessional. I was asking him nicely if there is anyone who can speak Arabic because the guests cannot understand English. That RUDE guy answer me back I can speak Arabic in a very rude tone. I ask him to speak nicely and he said WHATEVER!. Is that a nice way to answer outside calls from customer. Very rude and unprofessional. He’s saying I drop the phone. Let me clear it’s the guests who cut the line. So rude!. We need immediate action for this attitude, not deserved to be in that position and that guy needs ATTITUDE DEVELOPMENT!

1- I called them to check if I can have On arrival Visa when I reach to Kuwait they confirmed to me. 2- Airplane was delayed for nearly one hour. 3- When I reached to Kuwait airport they my entrance was rejected. 4- Me and my family we were held in the airport passports department for more than 7 hours, without any action from Kuwait Airways. 5- I had to pay to the transit hotel till next day. 6- Kuwait Airways requested from us to pay 160 KD to change the tickets, we paid they refused to give us a receipt. 7- After paying the change fees they informed us that the airplane is full after they booked the tickets for us. 8- They are refusing to give us any other booking. 9- They are refusing to do anything for us We are still stock in the airport since full day

Dear Sir/Madam, Sub: Wrongly debit to my Credit Card on dated 17th December 2015 (as per attached my credit card statement.) Ref: Ticket booking time errors occurred and not issued the Air Tickets from Kuwait Airways web site. My name is Sankaran Nair Anil Kumar Civil I.D number [protected], I was booking an air tickets on 15th December 2015 through Kuwait airways website from Kuwait to Bangalore [17th December 2015] and back to Kuwait [29th January 2015] through my credit card issued by National Bank of Kuwait. Unfortunately the payments time it was shown an error message that the tickets was not issued due to non-availability of air tickets shown by Kuwait Airways website. After that I received an email regarding my Travel insurance policy issued in my name by [protected]@nextcarehealth.com (as per attached). Immediately I replied to that I am not received any Air Ticket from Kuwait Airways booking site it is showing all the flights are full (no availability of air tickets) how you issued my insurance policy without getting an air tickets and please cancel my insurance policy immediately, my email is enclosed for your ready reference. After that I booked my air ticket through MakeMyTrip which is enclosed for your ready reference and the same already been used one side myself in Kuwait Airways Flight. You are requested return my money KWD216.000 and credit to my National Bank of Kuwait Credit Card Account as soon as possible. Thank you very much for your co-operation always. Regards, Anil Kumar My Kuwait Number Indian # 0091 [protected] and [protected] Civil I.D # [protected]

Dear KAC Management, I want to report the uncoopartaive behaviour of the land crew of KAC at isb airport .The restricted me to check in at 5:10 am flight where the fliht was at 5:55 am and the Counter still opened witgh KU 206 board sign, This lead me to flew through another filght, caused me Mental toture and Financial loss of around 3000 AED, and a physical stress to run behind the KAC offices in Isb, I hereby demand the refund and an dimmediate investigation in to the matter . regards, Dr WAQAR

We were travelling from JFK New York, 15 July 2015 Flight No. KU 118 to Kuwait and from Kuwait to Bombay(end destination) Flight No. KU 303, having halt at Kuwait for 6 hours.

On baggage claim at Bombay International Airport(Date : 17/7/15), we found 4 of our Check in bags chain and lock broken in a brutal way and theft of 4 personal watches, perfumes and electronic goods after we checked the baggage coming home.

Citizens like us think its TSA check or something security related but TSA generally keeps letter if they check the bags, but these was a shame, open robbery in such a big airline company. Bag was literally broken and items were stolen
Disappointment for Kuwait Airways.
We want answers and I have tried customer relation of kuwait airways, no response yet!

It was on the 19th April night, me along with five Bangladeshi Doctors ( four professor – 2 retired, two consultants of Ear, nose and throat diseases were coming from Tehran to Dhaka via Kuwait by flight no. KU/283.We attended an International conference at Shiraz Iran where we were invited as international lecturers on sinusitis.When the flight started from Kuwait the Chief cabin crew started announcing in English, and Hind/ Urdu the later we did not understand. The flight passengers were mostly Bangladeshi expatriates along with us . We called one of the cabin crews and said, it was a Dhaka bound flight, most of the passengers were Bengali speaking, why the announcement should be given in languages against which we fought before 1947 and 1971 and Bangladeshis revolutionized. We wanted to talk to the Captain ( SAUD FARHAN) about this. The Chief crew lady called me and said that this was done because they did not have any Bengali speaking crew and it would be done always, if we wanted to file written complain it could be done in the form supplied. I, on behalf of the Doctors and Bangladeshi People, said that we should knew before it was made, I wrote a complain to the Captain ( SAUD FARHAN)mentioning that we felt insulted when the announcement was made in Urdu/Hindi and instead of Bengali and English, Arabic we did not like to hear announcement in other languages than Bengali because the evolution of Bangladesh was against the above mentioned languages. Bangladesh is the only country in the world who have sacrificed blood for mother language and that’s why the Bangladesh language movement day has been observed by the UN as international mother language day.After few minutes that chief crew came rushed to us angrily with very aggressive and objectionable body language, with fore finger of hand raised and started speaking, warning us making gang for agitation, Not to make politics with this issue, and called us Racial. I told her that we are Doctors, educated, from the elite society of Bangladesh and requested her not to use such objectionable words. She went back and came again and warned us by saying that the Captain read the complain letter, he had warned us not to make a chaos and revolution, . I said that the Captain did not go through the letter seriously, I did not want to say what he meant.Then the Chief crew woman said that the Captain is the all in all in the flight and if we say anything more he would take us back to Tehran, Iran and hand over to Police.She herself was the all in all inside the cabin and she would do whatever she liked. We were no body to say anything. She had recorded my and my accompanying persons details, security had been alert and if we would say something we would be handed over to them and then to police for agitation, ganging .We were very much scared, we could not sleep for a moment, we couldn’t take meal and fear rushed us with uncertainty . We could have heart attack any time as one of us had a previous bypass operation on the heart.When the flight reached Dhaka we were still afraid of Police and got relieved after coming out from the the airport.
This incidence happened as we were trying to stand for our mother language. We heard from the some Bangladeshis who were regular passengers of Kuwait airways that the behaviour of Staffs of the airways in the flight are always like this insulting bdone by the Indian, Pakistani and Kuwati crews and Pilots.
Did we fight for our mother language for this? We demand an impartial investigation into it. for insulting our mother language, for scaring us in the flight., to find out the responsible persons to take action according to the law and for their psychological assessment as many of the airways accidents are due to the psychological instability of the Pilots and crews . PI request you to do something

With Thanks
Prof. Dr. Md. Zillur rahman
Director and Consultant
United Hospitals Lt.
Gulshan Dhaka
Mobile : [protected]

My accompanying Doctors/Consultants /Professors were

1. Professor Khabiruddin Ahmed
Head of the Deptt . of ENT and Head Neck Surgery
Shahid Surowardy Medical College
Dhaka
Mobile : [protected]

.2..Shafquatur Rahman Shamim
Retd. Asoc. professor of ENT and Head Neck Surgery
Sylhet MAG Osmani Medical College
Mobile :[protected]

3. Dr. Moshiur Rahman Chowdhury
Retd. Senior Consultant of ENT ans
Shahid Suhrowardy Hospital
Dhaka
Mobile : [protected]

4. Dr. Nazmul haq
Consultant ENT and HNS
Jessor Medical College, Jessor
Mobile : [protected]

4. Dr. Sajibur Rashid
Junior Consultant ENT
Comilla
Mobile :[protected]