Kuwait Airways / e-ticket

AL Daih, BH

Hello, I have e-ticket by Kuwait airways I miss the flight date as i buy the ticket from travel agency due to emergency i miss the flight and next day i talk with the travel agency to re-book the ticket, i been informed to wait and till now no news? Ticket date was Nov 12th, 2017 can you please help me?

My ticket BAH-KWI-MNL
when i call kuwait airways office in bahrain they state they cannot help as i need to deal with the travel agency!

Is this means I lose my ticket + Money? please help :(

Nov 25, 2017

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