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KTM Berhad (Keretapi Tanah Melayu Berhad) / bug in new touch n go system

KL sentral, Malaysia

i have travel from ukm to kl sentral today (24 september 2017) around 4pm-5pm..as i touch the card at ukm, it says the balance is rm30+-. however when i wanna touch out at kl sentral, it says that my card unrecognized.then the officer assist me to touch at old touch n go machine. when i use it, it credit my card about rm20+. i thought that i maybe see wrong then when i use it for lrt, im so surprised to see the balance only about rm11+. on the first time, i just wanna to let it go since im already late. however, the more i think about it, i have to get back my right since it cost me a lot while im only a student.i hope that you can solve this issue to prevent another victim of the system.thank you for your cooperation.

Bi
Sep 24, 2017

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