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KTM / Keretapi Tanah Melayu
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KTM / Keretapi Tanah Melayu
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www.ktmb.com.my
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1.0 491 Reviews

KTM / Keretapi Tanah Melayu Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from KTM / Keretapi Tanah Melayu with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KTM / Keretapi Tanah Melayu reviews & complaints 491

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Newest KTM / Keretapi Tanah Melayu reviews & complaints

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7:07 am EDT
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KTM / Keretapi Tanah Melayu several issues

Hello, good evening sir/madam. I would like you to take some time to read this.

Lately, i've been facing ktm train was late for the departure time (It happened too frequently) and it caused me to be late for my work, meeting and important appointments etc. I think this is a really a serious issue. We (All those workers) went out of our house on time but when we reached the train station, the train still couldn't reach on time, and it caused us, the workers, to be late for work.

There's also an issue about the station announcement, I highly request to hire a more professional announcer than someone who make mistakes when announcing the station name because it makes us very troublesome, especially when we didn't pay attention to the train routes, we might go to the wrong station and then realized it too late, so then we would take more time than usual to go to our real destination.

As kuala lumpur is a very populated city, there are also a lot of tourists from other country, we should give our best service to all the travelers from all around the world, so that is also a part of reason why we should improve better services. It's also make our citizen more convenient.

Please take action for the above issues. Your action and attention are highly appreciated.

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jonbbbbbbkkkkkkk
, US
Jun 01, 2016 11:15 am EDT

Old issue. Please get a car.

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6:41 am EDT

KTM / Keretapi Tanah Melayu ktm train

31 May 2016

To whom it may concern,

I refrained from writing to you a few times but I have lost my patience after repeated disappointing incidents. I'm a Singaporean staying and work in K.L for these past few months and I'm extremely disappointed with how you guys operate the train system. The cause of my unhappiness was KTM Komuter/KTMB. I was commuting to work, conference, meeting and important events including meeting with your country official personnel using the train as usual and a routine 45 minutes journey ended up taking 65 minutes as the train was held up for almost 20 minutes between the Mid Valley station and KL Sentral. I was late for my important appointment eventually. After work I went to meet a colleague of mine in Subang Jaya. When I thought things couldn’t get worse, a routine return journey of 20 minutes ended up taking almost two hours with numerous long stops along the way. I boarded the train at 9.50pm and reached KL Sentral at 11.40pm. Both incidents were caused by the so-called upgrading work for their signalling system that KTMB announced repeatedly, claiming it would cause delay only between five and 10 minutes. Somebody needs to be sent back to school to learn time calculation.

Again on 30th May, the train was delayed and delayed around 40 minutes as there were problems with the tracks and only one track was being used between 2 stations. Even yesterday night the train was delayed for 30 minutes.

I understand that upgrading works are needed for future convenience but why do it during operational hours? It’s causing so much inconvenience to us. And once again sadly to say this shows how incompetent the ktm is operating.

KTMB needs to be more proactive to ensure smooth services as we are paying for it. There is no point in increasing the fare if the service level remains the same and unreliable. They were proud of their punctuality at over 90 per cent but there’s plenty of room for improvements. Recorded announcements of the upgrading works and apologies are just not enough.

P.S. — please do something about this and prove to us that Malaysia is a country that tourist can be relay on.

Regards, Peter Lim

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jonbbbbbbkkkkkkk
, US
Jun 01, 2016 11:16 am EDT

Old issue. Please take the GrabCar or Uber next time. Do not skimp.

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3:07 am EDT

KTM / Keretapi Tanah Melayu time delay and announcer

To whom may concern,

After 29 May 2016, I've found the KTM train was too late for every departure time. Previously it takes about 30 Minutes for the train, now takes about 45 Minutes. The sudden change of the departure time without any announcement and it cause most of the travellers were late for appointment, meeting and events.

Secondly, the station announcer sometimes announce wrongly for the station name, for example like station name is "KL central", but the announcer will said the station name as "Mid Valley". It makes all the passenger confused and they might get into the wrong station.

Lastly, the increase of the ticket fare is still acceptable for me, but the service is bad and compare with this ticket value will be not worth at all. I hope KTM company will take my word as consideration to improve the service and also reduce the time of waiting time, because it's really makes a lot of inconvenient cause to us.

Thank you!

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jonbbbbbbkkkkkkk
, US
Jun 01, 2016 11:17 am EDT

Old issue. Please get a car.

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Peter Lim Singapore
, US
May 31, 2016 7:04 am EDT

Totally agree with you!

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9:55 am EST

KTM / Keretapi Tanah Melayu commuter train service

Today is the first day of the implementation of the increased fare. I remember one of the reasons for such increment is to provide better service and also to shorten the waiting period. It is understandable that the waiting period for train service would be 30 minutes during non peak hour. However, by cancelling a train service after 30 minutes without notice is unacceptable. I was waiting for almost an hour for the next train during the non peak hour. I appreciate that there were announcements made, I would appreciate more if the announcement is on the reason of train delay but not whether the whereabout of the coming train. I believe most of us would rather pay more if we are getting better service.

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2:12 am EDT

KTM / Keretapi Tanah Melayu komuter services

Komuter Train services should have more coaches during peak hours especially morning at 6.18am, 6.23am services from Sg Gadut to KL Sentral ... same goes after office hours from 5.00pm to 8pm ... more coaches need to added for the convenience of the commuters ...

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kxjskxjskxj
, US
Aug 15, 2015 11:13 am EDT

Please buy a motorbike or a Kancil. Komuter has been there for more than 10 years and the unreliability is the same. No improvement.

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6:51 am EDT
Resolved
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KTM / Keretapi Tanah Melayu do not purchase their ticket!

Horrible!
I purchased my tickets yesterday online via their lousy e-ticket system and when I wanted to print it out, the whole website has been taken down for maintenance! I don't even get notification about this and they just shut off their website!
After that I reached the ktmb station, I asked what to do because my train is going to depart soon, their website has been taken down so I can't print the tickets.
Do you know what he responded? He said it is your business we can't do anything. (My business?! Come on lah! My fault or your fault?!) received my payment then take down the website make me unable to print out the tickets. No refund for me either! Wasted my rm 50+! Stupid service!

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Florence00
, MY
Oct 04, 2014 9:51 am EDT

Just want to share my experience with KTMB too. I have once bought my ticket online and have snapped a photo of my E-ticket and the barcode so that it can be scanned and therefore go towards the paperless system. I was being scolded by the ticket conductor and warn me that they could asked me to leave the train just because i didn't have it printed.

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4:57 am EST
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KTM / Keretapi Tanah Melayu malfunction toilet

Dear keratapi tanah melayu berhad,

The toilet in kuala lumpur stesen is totally disgusting and unworkable. Majority tourist uses the station toilet and it is such a disgrace to malaysia.

Please improve, ask the authority go and have a look at the toilet, I bet you can't stand the smell of it for god sake.

Deeply dissapointed tourist from england.

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3:27 pm EDT
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KTM / Keretapi Tanah Melayu platform at tmn seputeh

Complaint the train station at taman seputeh where the platform to kl rawang direction :
The 'gr ap 'between the platform and train is horrible, there is a big 'grap ' or a distance in between when train stop at platform,
There is more than a feet I think! My few japanese so shocked and laugh at this not to standard platform

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daljeetsingh
, MY
Jan 29, 2013 8:52 am EST

i want to say that the ktm railway track behind my house is terrible,
the empty land has become jungle and there is a lot of snake, and other animal
i hope that the person in charge can do something about it,
a lot time i go to rawang ktm to make a complaint but no action was taken about my complaints or maybe ktm doesn't care about
their land, or they are sleeping on their job,

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ita gembol
, MY
Feb 12, 2012 9:36 pm EST

saya penguna harian untuk berkerja setiap hari dari seremban senawang ke k.l sentral.ingin meluahkan ketidak puashati perhikmatan ktm kemuter sering kali lambat tidak menepati jadual pejalanan.di sini saya rasa amat kecewa sebagai pengguna kemuter harian kerana sering lambat dan masalah kerosakan apabila soalan di ajukan kepada pihak kakitangan ktm sendiri.kerana perhikmatan ktm yang tidak memuaskan hampir sahaja saya di buang kerja.kerana pihak ktm yang sering tidak bertangung jawap atas perhikmatan yang di berikan.perkara ini perlulah kemuter ktm memandang serius kerana sebab perhikmatan anda sangat menjejaskan kehidupan harian pengguna yang berkerja.anda perlu berubah menjadi perhikmatan yang lebih baik di mata pengguna.harap tindakan perlu pihak anda mulakan tahun ini

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10:35 am EDT
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KTM / Keretapi Tanah Melayu poor service at setia jaya ticket counter

Ktm commuter staff is rude and does not apply efficiency in their services. I encountered a particularly rude staff, md ali a week ago. He ignored the customers queuing at the ticket counter and decided to talk to his colleague instead. Therefore, I initiated and greeted him a pleasant 'hello' but was rudely replied.

What he said to me was exactly as follows : "if you want to get your tickets faster, use the ticket machine!", in bahasa melayu

This week, the same staff sneered and leered at me as I approached the ticket counter to obtain the train ticket. His cynical attitude is what that reflects the standards of services provided to the customers. I have been using the ktm commuter for the past 3 years and this is the first time i've come across such rudeness and sarcasm from their staff.

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Imran Zainol
, US
Aug 25, 2018 12:35 pm EDT

KTMB shoulde be disband and replaced with more useful and responsible company. Government take note

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Saravanan Subramaniam
, US
May 27, 2016 5:14 pm EDT

I read all the comments above and cant agree more with what has been said here..and to make matters worst now not only on the PRICE HIKE to more than 100 percent, they are releasing train 45-60 mins per trip..this is utterly unacceptable..not only you are burdening the people with the price hike, you are not even providing good service..delays sometimes are acceptable but when you are releasing per train in bet 45-60 min its not acceptable..i hope KTM BERHAD will take prompt action and reduce the time as it was promise before that per train is 15 mins..if no action taken promptly you guys dont even deserve to use that slogan of yours..this is frustrating..govt encourage people to use more public transport but how to use it when the circumstance and service is like this..

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DIS Tester
, US
Jan 25, 2016 9:38 pm EST

Why does KTM employ all the laziest staff! Move like a turtle, missing in action at the counter, berborak-borak instead of serving customers, eating at the counter, & don't know how to calculate to give back the correct change. When ask them to do their job properly & faster, they act like you are the one wrong and they cannot be scolded! What kind of attitude is this.. or does KTMB source their staff from the kampung?

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Riyah
, US
Sep 02, 2015 9:38 pm EDT
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I agree with them. I am a Malay but I find the Malay woman manning the counter should be removed. Firstly because they look so masam when attending to the passengers buying tickets. Kepong Sentral station and KL Sentral stations should put infont young and smiling faces boys instead of girls. These counter should have a person yang tahan kena tanya dan sedikit pandai to answer questions because KTM cars are late of schedules and they doesn't know how tired we are waiting to reach our workplace

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Pregnant lady
, MY
Sep 23, 2011 4:32 am EDT

Being a Malaysian for the past 32 years (as far as i can remember), what i learn and heard since childhood that malaysian people (Asian) were well known as the most courteous due to their culture and their nature. BUT the TRUTH is really shocking. I am 6 months pregnant and i am using the KTM service everyday to work from Serdang to Mid Valley. And im speaking for all here... There's a lot of times where people just don't care even they saw you and your big belly standing. They don't even care to give a sit. And the heartbreaking is, the woman couldn't care less .. sometimes they just pretend to sleep or just motionless. Its really scares me to see what our people have turn to. The man has lost their sense of sympathy. Never will i know this scenario if i didn't use the public transport (i.e KTM). I scare for the new generation, how could we expect them to be aware about all this small deed if the adult (parents) showing an opposite example. And for the KTM service, maybe they could do their part not only by sticking a sticker on the wall of the train but also by showing an example. The KTM staff should be more pro-active. Because until we show an example other won't even bother to do. It start with us. I fear that one day, the people in Malaysia would lost their sense of humanity due to selfishness. And looking around being the vulnerable person now, i'm sad to say that our people have the potential to be SELFISH, RUDE and MANIPULATE. and that would make us no different from others. Our next generation are the result of us now.

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miamiamia
, MY
Aug 16, 2011 2:46 am EDT

I have to say, most of their staff "makan gaji buta". No effort at all while working. SAD.. really. They should totally improve their efficiency. If KTM Berhad wasn't the only train Company in Peninsular M'sia they would be K.O by now...

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1:41 pm EST
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KTM / Keretapi Tanah Melayu dissattified

I would like to complain about the public transportation that is ktmb. Everyday im using it but till now the system is terrible and worst. The train is not coming on time and everytime got problem with the train. Everytime technical problem (what kind of technical problem) or staff are lazy to do work. This is the worst ever public trasportation in malaysia.

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Arelim
, US
Jun 19, 2016 2:12 pm EDT

Saya pengguna KTM ETS.Tolong baiki mutu servis anda..video yang di tayangkan..adalah video yang sama..tolong baiki..TQ

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Reviewer81140
,
Jan 07, 2016 9:45 pm EST

the system shows there is seats available but when i click into it, it shows the seats are fully booked. plus when i plan to made payment, the system does not proceed, it stay on the current page. this keep me frustrated.

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Anita Sathasivam
, MY
Oct 16, 2014 9:18 pm EDT
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I am an i-tiger cardholder and frequently use ETS on a weekly basis. Today (17 Oct 14 2 7.35AM) I was at KL sentral ETS ticketing counter no. 6 to buy tickets for 6 different dates. I was attended by a lady called Zana, I gave her a list dates to check the availability. She had gone ahead and printed 2 pcs of tickets without checking with me or asking if I am a cardholder. When I realised it, I handed my card over to her. To my suprise, she started raising her voice and accusing me for not being alert that she had printed the tickets. I apologised for my mistake but inspite this she continued to shout at me in front of other customers and staff. I holding a respectable position was totally embarrassed and told her to tone down but she still continued her mumblings. My question is what kind of customer service is still, I been using ETS for quite sometime and am very satisfied customer but if they are going to have such rude staff it's really tarnishing their good reputation. I suggest KTMB give proper customer service guidance to their staff and this Zana should definitely be replaced before she keep repeating this kind of attitude to other valueble customer. What happen to the saying "Customers are always right"...

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9:51 pm EDT
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KTM / Keretapi Tanah Melayu - awful service

It's all the bad remarks that you can give to an organization; no efficiency, no protocols, no professionalism and of course with an outstanding remark of an awful public transportation service. At least 6 times a day, the train is late, at least 10 times a week you're stranded in the middle of your journey... It's always "we're sorry for the inconvenience"...

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KTM / Keretapi Tanah Melayu In-depth Review

Overview: KTM, also known as Keretapi Tanah Melayu, is a renowned train operator in Malaysia. With a rich history and background, KTM has been providing reliable and efficient train services for many years. The company offers a wide range of key services and offerings, catering to the diverse needs of passengers.

Ticketing and Booking: KTM ensures a hassle-free online ticket booking process, allowing passengers to easily secure their seats. The availability of different ticket types, including economy, business, and first class, provides options for passengers with varying preferences and budgets. Ticket pricing is reasonable and affordable, making train travel an accessible option for many. Additionally, KTM offers flexibility in changing or canceling tickets, ensuring convenience for passengers. The ticketing system and customer support are efficient, ensuring a smooth experience for travelers.

Train Services: KTM covers a wide range of train routes and destinations, connecting various cities and towns in Malaysia. The frequency and punctuality of train services are commendable, ensuring that passengers can rely on KTM for timely transportation. The train compartments are comfortable and clean, providing a pleasant journey for travelers. Amenities such as Wi-Fi, charging ports, and food services are available onboard, enhancing the overall experience. KTM also prioritizes accessibility for passengers with disabilities, ensuring that everyone can travel comfortably.

Customer Service: KTM's customer support is highly responsive and helpful, addressing passengers' queries and concerns promptly. The information provided by customer service representatives is clear and accurate, ensuring that passengers have the necessary details for their journey. KTM also offers assistance to passengers with special needs or concerns, ensuring a comfortable and inclusive experience for all. The complaint resolution process is effective, demonstrating KTM's commitment to customer satisfaction.

Safety and Security: KTM prioritizes passenger safety by implementing various measures. The company complies with safety regulations and standards, ensuring a secure journey for passengers. Security measures are also in place at stations and onboard trains, providing peace of mind to travelers. KTM has robust emergency preparedness and response capabilities, ensuring the safety of passengers in unforeseen circumstances.

Infrastructure and Facilities: KTM's train stations are well-maintained and clean, providing a pleasant environment for passengers. Parking facilities are available, catering to passengers who prefer to drive to the stations. The company ensures accessibility for passengers with disabilities, with facilities and assistance in place. Signage and information boards are strategically placed for easy navigation. Amenities such as waiting areas, restrooms, and food outlets are provided at stations, enhancing the overall experience for passengers.

Overall Experience: Personal experiences with KTM have been positive, with reliable and efficient services. In comparison to other train operators, KTM stands out in terms of service quality and value for money. The ticket prices are reasonable, considering the level of comfort and amenities provided. While there is room for improvement, such as expanding the range of amenities onboard, KTM's overall performance is commendable.

User Reviews: User reviews from various sources indicate high levels of satisfaction with KTM. Common feedback highlights the punctuality of train services, helpfulness of customer support, and cleanliness of train compartments. Some passengers have also praised KTM's efforts in ensuring accessibility for passengers with disabilities. However, there are occasional mentions of limited food options onboard and crowded stations during peak hours.

Conclusion: KTM is a reliable and efficient train operator in Malaysia, offering a wide range of services and amenities. The company prioritizes passenger safety and provides excellent customer service. With reasonable ticket prices and comfortable train compartments, KTM offers value for money. While there are areas for improvement, such as expanding onboard amenities, KTM's overall performance is commendable. Potential customers can confidently choose KTM for their train travel needs.

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