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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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C
9:01 am EDT

Kroger refunds

Beware.
You can buy something at your local kroger, decide you do not want it, take it back (with original receipt ) and they can deny your refund. Yes, even with original receipt from THAT store. I WILL NOT be shopping at Kroger anymore I the future! So basically they pick and chose who they give refunds to. The Kroger in Paris Texas is the worst store ive ever delt with in my 52 years .

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6:39 pm EDT

Kroger unethical behaviours

repemaning employee by three others for something only one needs to do. Making a cashier associate to only carrying out because they are not fast enough or up to the standards of which are supposedly set.

the bathrooms are horrible smelling and those who work as the store managers and customer service are not nice in any way and do not smile. Peronsally if you are going to move those from what they were hired to do then they deserve to be paided more
.

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2:50 pm EDT

Kroger how you treat a group trying to help children

Your Pick and Save at 4698 S Whitnall Ave, St Francis, WI 53235. I'm sadden by the fact that your manager at that store would approach a non profit organization that does great thing for our youth and tell them that for there fund raiser they ( Manager of Pick and save ) would no longer sponsor them and provide the buns, hot dogs and Brats . The Lions of Cudahy have been doing this as a fund raiser for giving poor children glasses, for offering students scholarships. They use to do thre fundraiser at the Pick N Save in Cudahy that you shut down. The Lions of St Francis oked the lions of Cudahy to do this fund raiser Sence they St Francis lions have a popcorn sale fund raiser.
Kroger please have a heart it's a write off for you anyway.
Diane Richter
[protected]@Yahoo.com

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1:01 am EDT

Kroger prepackaged deli items

I have shopped at Kroger on Columbia Road in Martinez Georgia since 1988 and thru several store remodels and other changes the latest one takes the cake.
Kroger is known for it's "hometown" atmosphere. You become friends with the workers and appreciate the "personal" touch. It seems Upper Management is wanting to cut back on workers so there will no longer be a "person" to provide that "personal" touch. The deli's items will now be PRE-packaged. What the heck were they thinking? This was definitely a BAD decision. Bring back the "hometown" atmosphere. I do enjoy a fresh made sandwich or hot chicken tenders.
I may relocate my shopping and spend my $600 to $1, 000 monthly elsewhere.

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1:57 pm EDT
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Kroger meats

This is the 3rd time that I have purchased meat at Kroger in Kingsport Tn that has went way bad before the sale by date. I took the other two packages of meat back and didn't shop there for awhile. but it looked like they had straightened up so I gave them the benefit of the doubt and purchase ground beef patties again on 9/14 with a sell by date of 9/17. In my meat cooler in the fridge they went dark and smelled horrible as early as 9/16. The only reason that I didn't take this pack of meat back was that I did not want the smell in my car. I have shopped at Kroger for over 30 years but that all has stopped now..I have been there and saw other people bring back meat. some of the meat in the cooler is already turned bad.

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2:36 pm EDT
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Kroger produce: peaches

Just wondering why I cannot get an edible peach from your produce department.

The store I shop is in Mt. Juliet, TN. 4120 N. Mt. Juliet Road. I shopped 9/12/18 at 11:11.
I purchased a 2 lb. bag of peaches. They were 2 bags/ $5. I had recently been
buying my fruit from the Publix located nearby. It's higher priced but it's always
good. They had been selling the same style bags of Georgia peaches for $2.99
(same size bag). I don't mind paying extra for good, juicy, tasty, freestone peaches. The peaches I purchased at this store were hard so I put them in a brown paper bag to soften up for one day. The peaches are gritty, no juice and even no flavor that resembles a peach. Kind of blah flavored.

I think that maybe you should reconsider your produce buyer's choice of cost over quality. Shoppers will pay extra for good, seasonal fruit and appreciate not having to go find a roadside peach peddler.

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7:50 am EDT

Kroger the two days sale.

This company was offering a sale items for a two day event. On yesterday I went to purchase the sale items and one of the products had sold out. I went to Customer service to request a rain check for this item. I was informed that they weren't giving rain check for the flash sale item. I was advised to come back the following day at 6:00am because a truck was coming in. I stated that doesn't make any sense for me to have drive twenty miles back over here. When all I needed was a rain check. I still wasn't given the rain check. I went back to the store the next day at 6:10am noting the store opens at 6:00am. They had sold out of this product. My suggestion is that if there's a limit on a product it should be adhered to. That way all customers will get a chance to the product or be allowed to utilize the rain check policy.

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6:43 am EDT

Kroger employees rude

I was buying laundry Detergent and he let some girl buy 20 of them but when I tried to buy nine of them separately put them all up there was two left in my cart did not see them as I was leaving heard someone yelling screaming thief thief was like who is he yelling at staff and security Both were yelling it asked for my receipts was looking for them and the staff and security yelled get back in here theif showed my receipt for what I bought which was .99 and he sad I'd you can only get five you must pay extra for the rest of them and kept yelling at me

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5:16 pm EDT

Kroger raincheck

I went to the Shadow Creek Pearland TX they were out of ALL washing powder that you all had on sale. The manger Pedro was on staff very not customer friendly he said that they don't give out rain checks. When did this start everytime I go to this Kroger anytime you have a SPEACIAL they NEVER have it. My mom went to another kroger in champions they gave her one with a problem. This needs to be address some Krogers do and some don't

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4:40 pm EDT

Kroger adult employee bullying teenage customer

When it comes to my experiences with the Kroger @ 5341 Highway 20 South, Covington, GA 30016, I feel that this store has been slipping for quite a while now. There are many people who feel the same way and I've also been having problems with a particular employee that others have had problems with. A cashier by the name of Deanna Griffin is someone I've had problems with for up to a year before I decided to stop shopping .

I ran across this employee when I was with family shopping I just saw someone looking at me and turned around to see who it was and she rolled her eyes and started looking at me crazy. I was confused because I didn't know her and didn't know why she did that.

The second incident was when I was in her checkout line and she acknowledged the person with me but didn't acknowledged me. I messed up on my transaction and she treated me like utter crap, she literally tossed the freakin receipt!

Then the last incident with her is when I was in another checkout line and she rolled her eyes at me. My mom saw it, and the at the time manager and a male shopper. Deanna did this while checking out another customer in her line.

I reported Deanna to Kroger HQs, I reported her to the store customer service (who treated me like a liar) but nothing prevailed only a "talk.". Like many people who are fed up with her, they says she plays stupid as if she doesn't remember. Also there are a couple of reviews on this site with people who went through the same thing, people see it so I don't see why they don't fire her.

I stopped going because I was so sick of being disrespected and bullied by someone I didn't know. The incidents with Deanna also made me physically sick as well.

Deanna isn't professional, she's just a person who puts up a front like she is.

It's amazing how someone who doesn't know you can bully you like that. A grown woman at that?

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3:42 pm EDT
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Kroger sale for all laundry detergent {2 day sale friday & saturday 09/14-09/15/2018}

Was at Groveport Ohio Kroger at 2:30 pm to buy the All laundry detergent . Was told all ready sold out and would not be getting any in, then called 5 more Kroger stores all sold out . How can you have a sale and not have items . I was aslo told the cereal that was on sale was also sold out and would not be getting any more for sale . No rain check or substitions for any of these items now this is a 2 day sale and your limit was 5 of each item for $0.99 come Krogers how can you have sales and no items for the sale . Are you trying to get people to come in and buy stuff that isn't on sale is that the plan . People go for the sales . Im so disappointed really thought Kroger was a good store but its just another company with false advertisment time for a new store most likely walmart would be a better store for shopping . Maybe if everyone band together and didnt buy anything from krogers for at least one day they would feel the hurt in their pockets and start honoring their sales and makeing sure there was enough of that item or at least rainchecks when sold out .

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Hue Baby
, US
Sep 21, 2018 8:30 am EDT

Same thing here in Mississippi and Tennessee. I have been checking the Kroger stores in Mississippi and Tennessee since last Saturday for the 99 cent All. Everyone of them are OUT, even though it was extended through the 22nd. This isn't the first time Kroger has done this. When you have an item that you know your customers are going to really go after make sure if you can't get enough in during that sale period, give a rain check,

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12:32 pm EDT

Kroger kroger mastercard

I was told that I would receive a 25 cents a gallon discount if I used the Kroger credit card. WRONG! I was not told that residents in Louisiana do not get this discount. When I used the card, I was told that I would get a 10 cent a gallon discount when I used the card. It's not 25 cents per gallon, but if I can get 10 cents a gallon using the credit card I'll take it. WRONG AGAIN! The second time I used the card for gas, I was told that I would still have to earn enough credits to get the discount. I've been lied to twice. If I set a fee for service with Medicare or Medicaid stating I would give them a 25% discount for patient services, I would go to jail for fraud. The sales pitch to sell this card is no less than FRAUD!ca Unless you purchase Kroger brands, my Visa gives me a better cash back reward! What is the incentive to keep this card? What is the value of this card?

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10:54 am EDT
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Kroger front end manager carol at 5050 rutgers ave store in roanoke va

I am a job coach that has a client working at Kroger. went in today to just check on my client whom was working. I went to approach the front end manager Carol to say hi and let her know I had been there and as soon as I said hi she jumped down my throat. She raised her voice (almost a yell) and started telling me I cant just stop in and I have to have an appointment. Carol was very unprofessional and loud. I was not asking her to have a meeting nor was I pulling her away from any customers or employees. I simply wanted to say hi, She did not give me the opportunity to say anything else. Once she yelled at me, I felt threatened and told her I had emailed to set up a meeting because I knew my client was having some difficulties and she begun to yell again. Not only was it embarrassing for me but I am sure others felt uncomfortable. I ended up walking away while she was talking due to her continues yelling. I know that the guy in u scan observed this happening and several other people. Kroger was busy.
This is not the first time Carol has been rude that is why I am posting a complaint. I have had several unpleasant interactions with her and observed several very unprofessional things in the past, l oud almost yelling conversations on the phone with someone while customers were around and such.
Under no circumstance should a supervisor or any professional talk to ANYONE in the tone and voice level she yelled at me in. It was very upsetting. My client observed this as well and when I went to say bye to her she asked what happened. I did not say anything. Carol is not an approachable person and I have never in my 3 years as a job coach been treated the way she treated me. I don't care if she is busy and had 1000 things to do, you don't talk to people the way she talked to me.

this happened today 9/14/18 about 11:15am.

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6:06 pm EDT

Kroger management

I saw a manager yell at an employee for being behind and not pulling hot food from the deli, she was pretty upset when I asked if she was ok she said yes it happens all the time. Why doesn't management help the employee instead of yelling about it not being done. I've been seeing this a lot lately at the store and I probably won't shop there anymore. The manager should put his phone away to, he pulled it out right after leaving the deli...

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3:17 pm EDT
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Kroger deli department in stanwood, wa

I am so tired of the deli manager being rude and very abrasive! Her attitude is so unapplealing everytime she has helped me and today was no different.
I would submit my grocery receipt for feedback but it did not come with the entry # to submit one this grocery shop.She does not smile or even try to be pleasing.! Her name tag is never available to just gripe at her. I will also call the store manager as this is habitual. She again asked what I wanted not how are you, how can I help you but can I get you something?really ? Im standing here at your case and the other 3 employees did not look at me to help -happens a lot in there. Anyway I asked for a 1# each of ham and turkey and said I would come back to pick up with a smile but from me not her. I came back 15 min later to my meat on top of the counter but only 1/2# of each so I looked at the employees and they looked over my head to tell her the mistake she walked back slowly did not look at me or even apologize as to her mistake. Took her time grabbed the 2 bags on the counter took out of bag plopped the extra meat on rewrapped and just said here ya go! no eye contact have a nice day or sorry you had to wait my mistake. Wow, everytime I have encountered her help there is a smack in the face -what a rude hate to say [censored]! I cant believe she is still employeed there, I have complained numerous times on my feedback survey so ya think someone would look at the tally and start to question her lack of customer skills! Ill speak to the manager also today because no one really needs this person working and ruining customers days.

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4:44 pm EDT
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Kroger state bonus

Hi my name is Omar johnson I worked at the Kroger in North Carolina on 350 six forks rd I stayed at the store until the closing date and signed the paper which states the bonus comes within 14 days of closing I have still not received my bonus and it is really upsetting I have been waiting and waiting I have contacted the local department and nothing is helping I was wondering when is the bonus coming or can I just get it through direct deposit anything helps thank you

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11:53 pm EDT

Kroger store smell awful - community has unfortunately put it on facebook

Hello,

Please be aware that some in the community have been very vocal about the awful smell at this semi new Kroger store.

Some even drive to Walmart just because of the stench that hit your nose when you walk in the store.

It has resorted to people going on FaceBook and discussing the smell at this Kroger in Whitehaven at 1212 E Shelby Dr, Memphis, TN, 38116

You can see one of the comments at Kia Salaam page 09/07/18.

I have smelt the stench the stench also. I do think you need to be aware it.

Thank you

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4:10 pm EDT
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Kroger a roach leg in a container of pineapple tidbits.

I am really trying to get through with someone employed with Kroger. Again I Beverly Slater purchased a package of pineapple tidbits 5/27/18 and while eating I happen to see a roach leg in container. I have sent a piece of leg because it broke and I still have other part to Pacific Coast Producers to view where Pamela Mee is employed once viewed Pamela Mee informed me to them it look like a stem of product I did inform her at that time it look like a insect leg to me. I still have other part and I think your company need to get someone else to view because I am sueing for $20 Hundred Thousand Dollars for having a bug leg in what I purchased and most likely ate some. I do not want to publicize issue but I will if that is the only way for me to get the issue solved.
I have sent this information to the CEO/Rodney McMullen of Kroger a number of times.

Thanks,
Beverly Slater
119 Alfred Drive
Vicksburg, Ms. 39180
[protected]
[protected]@bellsouth.net

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Beverley Slater
, US
Sep 08, 2018 5:15 pm EDT

I am scared now. I did not know that this would go through on a public forum. The truth is none of this happened. I placed the spider leg there myself in hopes that they would settle outside of court. I told my friend about this and they said that if they do an investigation and find out that I made this up and placed the spider leg there myself that they can sue me and I could sue me. SHe said some lady tried to claim she found a finger at Wendy's and she ended up in jail for her lies. Please let me know how this review can be deleted before it gets further. I thought that they would settle out of court for $20, 000 if I threatened to make a fuss so it does not get on social media.

Sorry for any trouble that I caused.

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6:21 pm EDT

Kroger shopping

I was shopping at Kroger (I55) Jackson MS around 2:00 pm today, Thursday September 6th. I thought that I might make only 2 or 3 purchases - one which I had dwelled on for a few days because it was on sale - a Kroger brand sunscreen lotion. I bought two half gallon Kroger brand Orange-Pinapple juice at $1.99 each last night from the same location. I also have liked the Kroger brand Chunk Light tuna in oil and have purchased a dozen or so cans in the last two weeks. I like the Kroger brands that are good for me and don't cost me so much. I usually buy the Kroger brands over the other national types because it has been what I am used to and I realize that it not only is cost effective, but helpful to the store as well.
I had a telephone conversation with a Kroger representative today about a problem I had in the store on I55 Jackson MS. He suggested that I take it up with the Sheriff. The Kroger representative explained that he did not note that I had done anything wrong. he felt that the problem in this case - a bag problem (I wear a backpack while shopping) that the Officer had with me and not the management who has never notified me that it was an issue. I don't own a vehicle. I walk, ride the bus, or bicycle. I'll be fifty years old on September the 11th. I've been shopping Kroger brand products for more than fifteen years.

My mom owns a vehicle and I don't. Therefore, at checkout, I use her phone number for the gas savings passed her way [protected]) - Delores S. Smith).

Thank you,

RaSul Tahir Hijaz El
601.540.2404

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11:38 pm EDT

Kroger gluten free bread

My son is gluten free and we have tried several different breads. I have recently found out that my local krogers has ordered La Brea gluten free bread on multiple occasions and it has been crossed off the list. They told me that this means a discontinuation is occurring. This is the only bread that we have found to taste good and not fall apart. I am writing in hopes that you will continue this bread line. It is priceless to see my son actually enjoy bread again and feel more "normal" at school since you can't even tell the bread is different in any way. I beg you not to discontinue this bread! When I shop I see so many people taking this bread as well so it is hard to find it anyway, I drive to multiple stores in the Columbus area to get this bread and I beg you to not discontinue this bread.
Thank you for hearing me
Carrie Lewis

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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