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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
9:06 am EDT

Kroger the service I am complaining about is a manager you have working at avon store located at 267 and rockville road

my son recently started a job a month ago, and when i dropped him off at your kroger for the night shift the 5th of may, i overheard him tell a customer to leave the store, then he turned to my son and told him he to go ahead and go home, after listening to my son talk about this manager in earlier weeks and who thinks training employees to stock requires him to throw stuff at the employee when he loses his temper. the managers name is mike norris on the grave yard shift 10-6am. i did as garrett's dad did everything not to confront this manager who is assaulting my son when he wants, either verbally and/or physically.

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3:20 am EDT
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Kroger food 4 less and ralphs western sunset hollywood

I have a tight budget and learned which items cost less at Food4Less and which items there are higher than Ralphs. Food 4 Less is grungy, and I usually get a cart that makes noise or won't roll smoothly. My messenger bag always stays buckled up in my cart until i take out the reusable bags. Tonight they wanted me to lock it in a locker. That place is too much trouble, I left.

Ralphs staff know me from the past five years. A guard said he'd have to check inside my bag on the way out. No problem. There was a name brand of Raisin Bran that was on sale - 2/$5 $2.50 each said the shelf sticker. I checked closely and got the box from exactly where the sticker was. My usual 2 brands of Almond/Coconut milk were too expensive or out of stock. Had to get a substitute I'm not familiar with.

After the usual long wait at this hour, the cereal scanned at full price even after scanning my club card. i asked for a manager to come look at the sale sticker where i found the cereal, but of course you insist on saving money by making the Managers work on a register. No time to wait for a manager to handle a long line. i left behind the cereal and milk.

This bait and switch where a posted sale price item scans at full price happens a lot. if you don't watch every item as it's scanned you end up at home later finding out you paid way too much or something scanned isn't in the bag, etc.

So two bad experiences in one night and i didn't get most of what i needed.

when i tried to fill out the satisfaction survey it said be as specific as possible then kept telling me to shorten it until it timed out. another hour wasted.

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M
7:45 pm EDT

Kroger front end

Many of the front end cashiers sometimes never greet anyone or say hello or goodbye or have a nice night and I wish they would. Then then there is the front end self service machines, Uscan machines, self checkout, whatever you want to call it. There is one particular person that really just irked my nerves and made me so mad. I understand the day I came in may have been a busy afternoon but if you are assigned a job to stay at the self check out machines by the drug/Gm department then you need to stay there and watch it and be attentive at all times. This day I came in, I decided to go through the store's drug/ Gm self checkout side instead of the one by customer service, and I happen to be buying razors that day as well. Well I had to get them out of the security box. Well the girl, Akayla, was supposed to be watching this area and was not anywhere near it. I found out more about this situation and who she was once I got a job there and found out she is always like that, not doing her job, not paying attention, going in other departments and leaving her area and not watching the machines and attending the customers in a timely manner. Back to me checking out, I of course got a security check due to the razors. So I looked around and no one was around. Then a woman behind me had to be cleared for another item. After looking around for a few minutes, I finally took it upon myself to ask a cashier to come help or find someone who can. As I was speaking to the cashier, the girl, Akayla- long brown hair, big brown bug eyes, works front end, high school student- finally appeared by my machine where I was trying to check out. I was like, "oh okay. She's back." Well I assume she heard me complain to the cashier because she proceeded to not greet me, not say a word to me, not apologize for my inconvenience, not say sorry, not even be polite in any body language I observed. She cleared the security and proceeded walk off to a group of people (probably talking about me to them) to remove my razor from the security box. Then I thought well maybe now she will say something like apologize then and say, "have a good day ma'am" or "thank you for your patience, " but there again, nothing; no positive body language, no greeting, nothing. It absolutely made me not want to go back in there if she was there in the area. Now, with a job in the same store, in Grovetown, today she left the self checkout machines again and proceeded to come into the apparel department, where I work, and come into the fitting room area and dance around and sit around in there for a minute or two. It immediately hit a nerve because someone could have walked out with products, stole them and it would be on her. We would lose revenue. I hope she changes her behavior but I needed to file a complaint. I don't want her to be rude to anyone else or make the company lose any revenue due to her lack of ability to do her job correctly and timely.

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J
5:24 pm EDT

Kroger employee

Let me share my experience at this Kroger Gas station, I stopped Monday around 11am to get gas at the station on New Circle Road, Its Kroger Gas Station for Store 1650 Bryan Station Rd, Store Number 359 I believe, Lexington, KY.

So after running my Discover it said (SEE CASHIER) I really did not think anything of it because of the chip reader it does that sometimes.I walked to the window and told the cashier that the pump told me to see cashier.

So let me explain all of this so you understand.I'm a white female, and the man working there is a African American.This should not make any difference but unfortunately I believe the bullying and treatment I received next was either because of My Race, Age, gender, or the fact I'm handicapped, whatever the reason Its not alright.

No one likes to be discriminated against for whatever the reason.Let me explain that I was parked in sight of the workers window, I would say his name but He either didn't have a name tag on or it was turned around.

I explained that it said see cashier at that point I thought he would just ring it up for me.However he told me to go back to the car it would work now?
So I asked can't you do it for me from here since I had to walk up here, I explained im in a lot of pain and don't want to have to walk back and forth in-case it does not work.He said if you want me to help you, you have to get your pump number.

I explained I was not from Lexington and I really didn't know how the numbers worked on the pumps, so I pointed at my truck and said its that truck there, He said I don't know the numbers on the pumps you will have to walk out there and get it.I said you don't know the numbers and you work here?He said No I don't know the numbers, I said how long have you worked here?

He said 15 years!So at that point I knew he was bullying me, I asked if he did not like white people? At that point he started screaming, you have to leave here, I won't sell you any gas and Im done with you, because you said a racial slur? I'm like what? What is the slur? So he kept hollering at me over and over it was horrible, I had explained to him I was really in a lot of pain but he still would not help me. He discriminated against me either because of my race, weight, gender, or the fact I'm handicapped.I don't care why I want an apology.The Manager and his Name was Kelly, finally came down and I explained what happened.I got no apology from him either, he was not even going to give me the gas until I explained another customer had taped the entire conversation on his phone and stopped me out back when I was leaving to tell he me taped it and in his words the cashier was (Hatin on me). The manager let me know that this guy worked everyday and that there were plenty of other Kroger's where I could get my gas ! So was that a ok that the worker could discriminate against me?Bully me just because there was something he didn't like about me? So folks if you go there remember you could get that same treatment and it was really bad.
I told the worker I was on medication and my blood pressure was going horribly up because the way he was treating me but he still kept screaming at me.
I'm still upset and sick and it was two days ago.So proceed with caution when going there for gas. After I got home, I started thinking about him telling me go back to my car it would work now?I'm not near done with this yet, I don't think the worker or the manager should get by with this kind of treatment of any customers.

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11:41 am EDT
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Kroger fry's self check out lines at 3616 e. ray rd. phoenix, az 85044

I am a regular customer at Fry's at 3616 E. Ray Rd. in Phoenix, AZ 85044. This is a very uscale neighborhood where there are 12 self check out lines and 4 rows where a cashier can ring up our groceries. There are too many self check out lines and not enough cashiers doing the work for us. NOBODY WANTS TO RING UP THEIR OWN GROCERIES! THIS IS A STUPID STORE WITH TOO MANY SELF CHECK OUTS! I am considering switching to Safeway so I don't have to work at Fry's to have groceries. The staff in the store hates all the complaints from customers and they also hate the self check out lines too! In this store, you have people in uniform simply watching customers ringing up and bagging their own groceries. I hate all the overly numerous self check out lines and I wish you would stop trying to turn my favorite grocery store in to a convenience store! Resentfully yours, Derek Beach [protected]
[protected]@gmail.com

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Update by Mortician602
May 05, 2018 9:44 pm EDT

Ron from Kroger Corporate just called to hear me out. When he thought he put me on hold, i heard him talking to “Samantha, ” calling me a ‘whiny little [censored]” and that they could “buy me off with a $100 gift card.” Then Samantha came back on the line and was so rude the call ended in negative profanity from both of us.
Basically Ron told me that “Kroger plans to replace most humans in grocery stores except for security guards and a manager. Automating everything, eliminating the need for so many human employees and the costs that come with them.” Was this real?

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A
4:50 pm EDT

Kroger charges more than sale price advertised

This Kroger store does not give 10% discount when using my Kroger card on Kroger brands as always has been at all other Kroger stores. sale prices on items are being charged more than advertised prices in weekly fliers in the newspapers this is false advertising. I have shopped at Kroger for the last 10 years and have recently moved in this area. Very diappointed in this store and its personnel for lack of knowledge of Kroger ads.

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C
11:05 am EDT

Kroger customer service

On May 1st 2018 at 11:47 a.m. I deposit it $200 in cash to checking account last 4 digits 0 4 1 7 at the Kroger's Fifth Third Bank on Kemper in Forest Park Ohio after giving the $200 in cash to the teller I waited for the receipt and he threw it on the counter, I picked it up and I didn't say anything, but the attitude of the teller was negative. Teller #3, BC #00073 reference #[protected].

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3:54 pm EDT

Kroger complaint about employee

There was an employee stocking Kroger bottled water, which I was trying to get. He was blocking the entire aisle during a very busy time. There were many people trying to get over there to get the water. I tried to make eye contact, but he must not have seen me. He finally grabbed my arm and pulled me through this little opening he'd created. It was beyond embarrassing and I can't believe he grabbed me and told me to walk slowly through the little area. It was beyond humiliating. Then he said, well, what did you want? He was clearly frustrated with me. Another employee came up and asked if there was anything that he could help me with. At this point there were many people watching this spectical. I just had to shake my head and walk away. If you could please train your staff to be more curteous and to not grab customers, that'd be appreciated.

Thank you,

Hannah Harmon

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2:34 pm EDT
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Kroger the store in general

On April 12th my daughters and I went into a Kroger store in downtown Savannah. This was the dirtiest most disgusting store I have ever been in. We live in a small Oregon town with a Fred Meyer store recently taken over by Kroger. My daughter is assistant manager of this store. Her comment was, "I'd lose my job if our store looked like this". My hope is that this is not the norm for Kroger stores and that our store will not eventually look like the one in Savannah.
I am shocked that you would allow a store in such a beautiful destination tourist city to fall into such shocking filth.
I hope my letter brings this to your attention so the problem can be remedied.

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K
12:57 am EDT

Kroger my complaint is about how the management of this store won't listen to valuable ideas from maintenance employee associate

Hello, I have been employed by KingSoopers in Bennett Colorado for 9 month's Now, I started out in the deli, then moved to the " So Called Maintenance Associate Position" In effort's to apply my long time experience in the cleaning industry to help this store upgrade it's cleanliness in all departs and show that I would go beyond the managments expectations as not just another assocate fronted clerk, whom bag's Or chases buggies, I was offered this position because I have 38 year's of experience in the cleaning industry for Industrial, Commercial & Residential Cleaning Services, I had my Owen cleaning company year's ago to whom some were substateal cliental contracts here in the Denver and surrounding areas, I wanted to give more then just the standard of frontend associate clerk / bigger / buggies chaser, I tried to tell the head management about my background of my expert experience in the cleaning industry and was ecnored several times past by like a story teller telling great yarn's or something, it makes me very frustrated and angry, only because I could really help get this store into much better shape as far as cleanliness is considered, several thing's I have observed leave me very puzzled by their way of maintaining all departments need's when no one associate that takes over my job while I am on my day's off or before an after my shifts, one thing is very clear my fellow associates that do the cleaning duties in my place, are not as experienced as I am when it comes to general janitorial cleaning, not saying that they don't try, but it's really not their job, they are frontend clerk's most of the time, my so called supervisor I'll call her L, has a superior attitude like I am an idiot and just another person to boss around, she shows no compassion or respect toward me, Only contempt, she changes my schedule for word consistently when she told me I have enough seniority to pick my hour's of work and day's off but that these time's of schedule are subject to change for convenience, BUT when my schedule has been changed She dose not inform me of that change, like the day before my day's off from work I will get a call from someone else asking if I'm coming to work when it's either my scheduled day off or the day I go back to work I get a call from her or another headclerk asking why I am not there Right Now! So I have to resort to rushing to get to work with no regard to my So Called Seniority of the hour's I have picked out to work, no heads up no compassion, it's I better show up to do my job or I'll be canned, WTF ! I work hard at this store there's Alot to clean and only so many hour's to it in, I like my job BUT it's bringing me down down health wise when my schedule is being changed constantly like A yoyo, I have talent and know more then most of the management about my experience, I even received employee of the month for March 2018 for all of my hard work an effort being dedicated to my work ethic, recently I was told just yesterday that this last month the inspector general from corporate gave this store an not so good report of cleanliness I was floored, it shocked me, I asked why ? Another supervisor of mine said that thing's weren't get done in certain departments, so the store got a bad review, that someone wasn't doing the duties on the store list of things to be cleaned that it seemed everyone was just marking their initials down without completing the tasks, I know I do my job well an have been told by management that they love my work there, so like I mentioned earlier other associates that do not normally do my kind of cleaning should not be doing it, and I wish that when the inspector comes to the store I could be involved with what needs to be improved on or caught up on maybe even give my a better chance in title to hire new associates that have the appropriate experience in the maintenance field, then this store would see a better improment plus good reports from the corporate inspector, I like to teach others to clean for better efficiency so the job is easier for everyone involved, better scheduling, better assignments of duties to cleaning personal, A happy cleaning associate is a happy store, this store need's a new way of installing education to it's cleaning staff member's in each department delegate one person to do the vital daily duties of cleaning and waste removal, team work between management & cleaning associates and / or Make A Separate Department Of Maintenance/ Janitorial Associate Position, that helps make decisions with management and corporate inspector for the store's needs of materials and cleaning make up, It would be so more efficient with this kind of inclusion between management And I, this is my complaint,
Sincerely K.R.S.

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T
2:39 pm EDT

Kroger insect/fly in prepackaged ready made salad

Today, Sunday April 29 at approximately 1345hrs (1:45pm) I purchased a ready made Chef Salad from the Loganville, Georgia store (910 Athens Highway). About 4 bites in consuming the salad I noticed a "baby" insect on the cucumber. As I looked closer I noticed it was a "baby" fly. Immediately disgusted and sickened I no longer ate the salad but covered it and didn't know how to move forward. I'm disgusted not only at the thought that a bug was in my food bit a baby fly. If this is a an infant fly that means maggots had to have morphed in close vacinity or even in the food itself. As a frequent Kroger shopper along with family friends in this area. I normally prepare my salads at home but decided this day to purchase one from this store. I can not fathom the thought as a person in hospitality for my client to experience a nasty vile insect in their food. Thinking of the life cycle of a fly is unbearable and to think I may already consumed another or a maggot have laid in some part of this salad. I will promise you (upper mgt) I will NEVER stop at Kroger again. You have lost a valued customer. If it's not caught in the process of prepackaged lettuce/salad then I could imagine what the meat or store brand veggies are packaged. Please contact me so we can remedy this concern as soon as possible.

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10:46 pm EDT

Kroger self checkout machines

I just went into a Kroger on south hairston in stone mountain, Ga and used the self checkout machine due to no open lines. The machine gave my receipt but no cash back that I had asked for. It asked me to take my receipt and my items. I went back 15 seconds after realizing I didn't get my money because it didn't give it to me. I asked the lady if my change came out because it didn't give it to me when I was inside. She said no so I asked the manager on duty Jeffrey and he said no come back tomorrow so I caught the head manager trying to leave I told her what happened what the money was for. Ms. Denise immidately got rude and belligerent as if I bothered her and said no you won't get your money back cause you left the store and left me there in the parking lot. That money was to feed my family but if that is your policy I'll never shop in Kroger again. I even brought in my receipt.

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10:11 pm EDT
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Kroger service complaint

I was at store at 4506 Brandt Pike in Huber Heights and My cashier was Toby. He was extremely rude. Did not greet me or even looked at me. Threw my cases of water busting some out of the case. Then when he couldn't get my bananas to scan was trying to smash to barcode down on the scanner and then threw them down the line after they scan. He tossed just about every bit of my order down the line after he scanned it. I have never had such a rude experience with one of your employees. I shop Krogers all over the area. This is the first and last time I will shop at this one.

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10:56 am EDT

Kroger dear co-workers of kroger, and all upper management,

Dear co-workers of kroger, and all upper management,

As some of you know, I have turned in my keys and shirts. But before I leave, I wanted to take this opportunity to let you know what a great and distinct pleasure it has been to type "today is my last day."

For nearly 2 years now, i've hoped that I might one day leave this job. And now that this dream has become a reality, please know that I could not have reached this goal without your unending lack of support. Words cannot express my gratitude for the words of gratitude you did not express.

I have never left an employer like I did kroger but then again I have never worked for a place that treats their employees as if they do not deserve common courtesy and respect.

I would especially like to thank management: in an age where miscommunication is all too common, you consistently impressed and inspired me with the sheer magnitude of your misinformation, ignorance and intolerance.
Over the past 4 years, you have taught me more than I could ever ask for and, in most cases, ever did ask for. You have given me the chance to work with some absolutely interchangeable managers on a wide variety of seemingly identical projects - an invaluable lesson in enforcing random arbitrary new rules on a nearly weekly basis.

To all of the management members of kroger. Despite working with people that practiced deceptive behavior, backstabbing, incompetence and disrespect, I have benefited tremendously by working with you and I truly thank you for that. Your demands were high and your patience short. I learned that there are actually management members who think it is ok for customers to curse and threaten employees and to not only be rewarded for that behavior, but to be apologized to by the poor employee just trying to do their job. That only encourages the behavior continue. Here is a perfect example of the lack of spine I have encountered in your management staff:

Customer: why can't you take these 8 cans of infant formula? What if I did have a receipt?
Employee: because we have been instructed that we are not allowed to take back infant formula regardless of whether you have a receipt or not.
Customer : I want to speak to the manager.
Employee: pages mr. Brennan. Repeatedly while the customer continues to throw a temper tantrum
Customer: I gonna come over this f'ing counter and whip your fat f'ing [censored]!
Customer continues repeating the same thing over and over. Employee keeps repeating "stop speaking to me, my manager is coming" finally another person on the only open check-lane has to stop waiting on the customers to bring the manager up.
So called manager hears the lady cursing and screaming at the employee. Briefly speaks to the customer and turns to the employee and says "diana i'm going to ask you to apologize to her and give her a gift card"
Seriously? What kind of management member does such a thing?
For the record I refused to apologize even after being told to do so a second time.
He then had another employee apologize to her and give her a gift card.
How much more clear can it be that the people representing management have no regard for the employees?

There was once a time where hard work was rewarded and acknowledged, it's a pity that all positive output now falls on deaf ears and passes blind eyes. My advice for you is to place yourself closer to the pulse of this company, actually spend some time in stores, not in a walk through or audit, they scramble and spend countless overtime hours when there is a group of "suits" coming. If they gave us the tools we need on a daily basis everyone wouldn't be panicking when company is expected because the store would always be acceptable, not just when managers are scared. Care a little more and see the effort and dedication. Maybe then you will be able to achieve far less turnover and happier, competent employees. After all, with your many decades worth of combined work experience should have taught you that happy employees are productive employees.
So, in parting, if I could pass on any word of advice to the lower salary recipient who will soon be filling my position, it would be to cherish this experience because a job opportunity like this comes along only once in a lifetime!

Meaning: if I had to work here again in this lifetime, I would sooner [censored].

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9:52 pm EDT

Kroger service

Me and my boyfriend did grocery shopping for the weekend tonight, 4/27/18 at the location at 3444 Poplar Ave. Because we were shopping for the weekend we had a basket full and when we went to check out there were only 2 lines open (so we thought) and self checkout kiosks. One line was express checkout for 15 items or less so we went to the other line even though the cashier's light was out she was checking out a customer. When approaching her line she told us that we would have to wait until she got bathroom a break so we were forced to use the self checkout. After we reluctantly started to scan items we were stopped by the self checkout attendant. She told us we weren't supposed to scan as many items as we had. I told her that we didn't have a choice because there were no lines available to us. My boyfriend asked her should we stop and after looking around she said no go ahead. She was very nice to us and helped us as much as she could and apologized for the inconvenience. We are working individuals and to have to get off of work to do as much work as we did was absolutely exhausting! Now we have the task of putting all the groceries away and frankly we do not have the energy. I'm assuming that the store was short staffed but that is not our fault. We choice to spend money at your business because we love the products. However, did not feel like valued customers.

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7:21 pm EDT
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Kroger kroger pimento cheese spread

I've noticed the last few months this spread is getting very runny after a few uses. I believe that you've cut back on the cheese and added more liquid. That's one way to save money I may have to quit using this product and switch to another company if I'm not satisfied. After just eating a sandwich made with this product I noticed my shirt had cheese drippings all over it. This is not acceptable.

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1:19 pm EDT
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Kroger clicklist

I had used Clicklist for an order on 03/05, gave my debit card, paid, picked up the order with no issues. I liked the service on on 03/07 decided to place another order. I had a reservation slot for 03/08 and had to confirm the order before midnight to keep that slot. I had a work conflict for the scheduled time slot so I did not confirm or pick up the order. The order was still in my shopping card on 03/08 so I was going to reschedule. On 03/09 while checking my bank account, I seen where I was charged $93.71 for the order that I never picked up. I called customer service many times, the store, nobody had the order or any info on it. I tried to dispute the charge, contacted my lawyer today who said to call the store for a receipt confirming the order. The store said they do not have one, it has been too long now. This process started on 03/08/2018. How can you charge for an order that was never processed or picked up and have no records on it? I have told everyone I know about this experience and will never use Kroger again. I use Walmart and can see everthing I have ever ordered on their website and when the orders were processed and picked up, why can't you do that? I now have to go a legal route.

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9:49 pm EDT

Kroger birthday cake

On the day of April 26th 2018 I went to the new Kroger in Clifton ..Cincinnati Ohio to order my daughters birthday cake and get a few things for the barbecue we are planning on Saturday. When me and my family arrived at the store we went straight to the bakery to order the cake. When we arrived at the bakery there was no one behind the counter so we looked through the birthday cake book while we waited still no one arrived. So after 10 or 15 minutes of waiting we decided to go ahead and shop for the things we needed at the barbecue and come back when we're done. 35 minutes later we come back to the counter at the bakery and still no one is there we then wait an additional 20 minutes before we go try and find someone that can help us. There were two employees in the deli one of them went to look for her ..he came back and told us that she was upstairs baking cookies and she will be down shortly. Wee-Man where did an additional 10 more minutes before we decided to go look for someone again this time we had a customer service page the manager named Jeff to come assist us. During the wait for Jeff to come and assist us, i looked up and saw what I assumed to be a manager with a white shirt on a red keychain around his neck and a bag of potato chips or popcorn in his left hand eating and walking through the store. Before I could tell my daughter's mother to check with him maybe he's a manager he was already out of my sight. 7 to 8 minutes later the guy that I saw walking through the store eating a bag of chips which I assume to be the manager walks up to us and and come to find out he is the manager name Jeff. So he was basically walking through the store eating a bag of chips ignoring the constant back-to-back paging for his service needed back in the bakery and when I confronted him about walking through the store ignoring the page and eating the chips in front of customers he looked me in the eye and told me a bold-faced lie and said no he wasn't and said he doesn't recall that...wow.. so when he comes over he has this nonchalant attitude about what's going on. (Like really am i being punkd or something? ) so simultaneously the woman thats working in the bakery on this day at that time( heavier younger black woman didn't get her name) came down off the elevator and said she was upstairs on her break and that they were short-handed. I Politely explained to her how I've already been there before and frequently glanced over at the counter to check while we were shopping in that vicinity and came back after we were done with our shopping and still no one was behind the counter. She basically shrugged me off as did the manager .. 5 to 10 seconds later a different customer walks up behind me and tries to get the attention of the bakery attended ..the bakery attendant then ignores me in mid conversation while trying to order my daughter's birthday cake and precedes to begin to offer her services to the other customer. That's when I can admit I did get a little angry and raised my voice a little bit telling them that was not the proper customer service and this is the first time I have had this problem at Kroger and I was very shocked that business was taking place in this manner especially at a brand new facility such as this one.. I know you're probably reading this thinking this is the end of the story but it's not. So after all of that waiting and waiting seeing the manager walking pass, finding out that was the manager who was walking past ignoring the page, explaining to the bakery attendant how long we were waiting with no one behind the counter.. when we went to the front register to pay for the cake we had to take the receipt back yo the bakery..once we took the receipt back to the bakery once again was no one behind the bakery counter and the bakery attendant was nowhere in sight... show the young lady over in the deli seeing what was going on and shaking her head she offered to take the receipt and go upstairs and give it to the bakery attended herself because she seen that we were not getting the proper customer service... so at the end of the day this was a very unprofessional, time-wasting experience for me and my family at Kroger ...unfortunately

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7:08 pm EDT
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Kroger kroger lemon lime seltzer water 12 pack

I buy almost 20 twelve packs of kroger brand lemon lime seltzer water a week and when I got a can out yesterday it was closed and only half full if that, I still have the can of water in case I need to prove it to any one as well. I mean I pay enough for the twelve pack as it is I shouldn't have to deal with one not being packed right or made right.

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8:37 pm EDT
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Kroger out of stock sale items

I went to your store on Saturday night around 8pm to buy groceries for the week. You were completely out of the 99 cent cereal and ground beef patties! I realize that the sign says while supplies last but this is ridiculous. I would assume you have the expertise to order enough product to make sure you can satisfy the customer. Carrying over some product from a sale is not that bad of a thing, maybe it is, I don't know. You should take care of the customer, not your inventory levels. Then to top it off I went to buy a non sale item, Silk Almond Milk, and you were out of that also. I was completely wasting my time. I had planned on buying a weeks worth of groceries but ended up buying four items and left disgusted. When I checked out the cashier asked me if I had found everything I was looking for and I told her no, you were out of everything I came for. She was very nice and I told her it wasn't her fault. Then she asked me if I would like to donate to breast cancer research, which I found ironic, because I was at a function all day dealing with that. I guess I should change my schedule to your stocking schedule so I can guarantee getting your sake items! Not good! I'm disgusted!

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Update by Jfmaire
Apr 21, 2018 8:44 pm EDT

Jfmaire 00
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Retail Stores Kroger Customer Service Out of stock sale items
Kroger / Out of stock sale items
Greenwood, IN, United States
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I went to your store on Saturday night around 8pm to buy groceries for the week. You were completely out of the 99 cent cereal and ground beef patties! I realize that the sign says while supplies last but this is ridiculous. I would assume you have the expertise to order enough product to make sure you can satisfy the customer. Carrying over some product from a sale is not that bad of a thing, maybe it is, I don't know. You should take care of the customer, not your inventory levels. Then to top it off I went to buy a non sale item, Silk Almond Milk, and you were out of that also. I was completely wasting my time. I had planned on buying a weeks worth of groceries but ended up buying four items and left disgusted. When I checked out the cashier asked me if I had found everything I was looking for and I told her no, you were out of everything I came for. She was very nice and I told her it wasn't her fault. Then she asked me if I would like to donate to breast cancer research, which I found ironic, because I was at a function all day dealing with that. I guess I should change my schedule to your stocking schedule so I can guarantee getting your sake items! Not good! I'm disgusted!

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LittleelmNRH shopper
, US
Apr 22, 2018 8:57 am EDT
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I’m with you on this...this makes two saturdays in a row that we have been in the store at 10am and out of the sale items... not good... Kroger has their own distribution warehouse, not third party, and if the items on sale should be ordered to cover their customer base. If you can look at what is on or what i buy on my card, you should be able to see what I want, and what the other customers are going to get. Order to cover the customer base.. If not there is a Wal-Mart across the street... They cook their chickens and have them out of oven at 11am, so if I want to get the limited items on sell I would have to go to the store at 6am and go home then return at 11am to finish shopping ? Not going to happen... Like I stated, this marketing is driving us to Tom Thumb or Wal-Mart ... We have been a Kroger shopper since store in Little Elm opened ... before shopper at Frisco... If attention to this matter is not taken I will be the first to cut and mail my card to Kroger...

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LittleelmNRH shopper
, US
Apr 23, 2018 3:47 pm EDT
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Replying to comment of

I can tell you are from New York! This is Texas Bud... If you cant make your point without trying to belittle everyone, go away! God Bless ...
You don't have a clue

Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

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Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

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