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out of date - over charge-and poor customer service
I have shopped here since it opened. And have had so many over priced, out of dates, and miss labled products. I am well known and disliked because I bring to thier attention! I began to look for these things, a customer advocate. Many times I have gotten hundreds of dollars in free groceries. But my time and frustration has not been worth the effort. They...
Read full review of Kroger and 2 commentsrude
I have many choices for where I buy my groceries and household items and I always chose krogers. I am a mother of 3 and my husband is retired from the army serving two tours in iraq where he was seriously injured. I work for a retail company where customer service is always the first priority. The customer is is the foundation for any company to become and stay a success because they will be your ultimate source for advertising, your walking billboard. I see many faces throughout the day who I tell some of the most private things to because I know without these clients customers I don't have a business or job. I would always refer people to kroger for everything. Me as a customer for kroger, your base customer the mother of three am now going to advertise your company as insensitive, degrading, and a recommendation to avoid. As I said previously my husband is a disabled veteran thus being said we have government assistance in the form of wic for baby formula. We don't receive a food card I spend an addition 800.00 a month on average on groceries at kroger. I went to kroger and had to buy my formula and was rang out by a young girl who was being trained by another lady who I well know because of her rudeness to me each and every time I go through her line. She is the ideal picture for someone who shouldn't work in customer service in any way. Her in itself is a plague on your eastgate kroger. She grabbed the cans of formula from the cashier and said "you cant get those. They are not the same ounces as read on the coupon. " becuase similac repackaged their cans the ounces are less than what are listed on the coupon. I explained this to her and told her I got the same cans there a week before. She went to find a manger which she couldn't and came back and said "you cant get them". I asked her to try to find me an alternative formula because they have been repackaged and she responded by telling me I could "call the wic office in the morning". I don't know if she realized I spend so much a month their and not including formula it my money. I explained to her I had to work in the morning and responded by saying "they are open 5 days a week". Which again I work. I told her that I was going to just go to walmart or meijers and she said "ok". When I said that I not only meant I would go to those stores for my formula but I would also take my average of 800.00 a month with me, tell every customer I see come through my counter, twitter it, blog it, put it on my facebook, tell other families of disabled veterans, tell the cashiers at competing stores so they can share the story, and write you this very letter. I don't know how much impact I can make in my small area of the country, but where my voice can be heard, my story will be told. I know there are rules and regulations that your company has to follow for wic but as an employee amber from eastgate krogers failed you as a company and me as a once loyal customer. She is rude to me each and every time I go into the store.
The complaint has been investigated and resolved to the customer’s satisfaction.
the way I was treated there made me not want to ever return
The way I was treated there made me not want to ever return. The workers always mocked me times Id go there just to pick up my medicines as prescribed. "Hes a ###." would be the usual comment from a dummy married women working there. How ridiculous over going there for prescriptions only to be called names. They should all be fired, even the pharmacist in charge for allowing such stupidity go on.
pharmacy
Why are the people in the Pharmacy so dense that they cannot understand when you pay for your prescription (before you get yor medicine) your expenditure should count on your rewards points it is money you spent. Just because your a Senior Citizen does not mean your money doesn't count. It is even more inportant that it should count. Senior citizens are on a fixed income, besides the majority doesnp't recieve welfare, They have worked and paid in to Medicare taxes, now that they ahve retired they get Medicare, which is why it was taxed. It is not something that the Goverment is giving them, they paid for it and are suppose to recieve it. But shen you pay to get your prescription, that money should qualify for Rewar points.
The complaint has been investigated and resolved to the customer’s satisfaction.
My sister is a pharmacist at Kroger. It seems the Kroger phamacys are under going a software change to their computers and everything is new. Not only new, but out dated, slow and cumbursome. Even if you have the best knowledge of the system it still is setting the pharmacy's back light years... My sister can fill an rx at her ndc store with the usual wait time of 30 mins. i think her store does about 700 rx's per day. That is a good wait time.. I just read on Kroger's complaint page of the wait of 2 and 1/2 hours for an rx.. That is sooo sadd...Its because of this new eprn system that sucks for busy stores. Its appsolutley the worst SETBACK KROGER WILL EVER SEE.. I am in the busiest pharmacy the company, and all those around us, i have yet to hear a possitive comment on the eprn system.. Pharmacys shut the gates for 2 hours to catch up, and stay 2 hours past closing to catch up.. Double the staff which adds hours to payroll, triple patients wait times. I ask you what is the advantages to the eprn system?
I work at a pharmacy in Ohio. It is against the law to offer patients any kind of reward for a prescription that is government funded. It is looked at as an effort to entice people, and in a way limit their choices, in an effort to collect government funds. It is considered fraud and a pharmacy could get into a lot of trouble.
I do sympathize with patients on this, especially those on Medicare plans that are paying premiums. However it is disheartening how many will not listen when you try to explain this and take it out on you personally for something you have no control over.
I too believe it has been downhill for 2 years. The system was slow to begin with so its only going to get worse. I have seen it do things that are outright illegal like allow a refill on a controlled substance when there were no more refills. It takes about 40 steps to fill an rx and 20 are unneccessary. Most of the extra steps are so Kroger can figure who to blame if something gets filled wrong. Its all about liability with this piece of garbage. It takes over 30 seconds to print an rx image. It freezes constantly. It takes 5 minutes or longer to download a patient from another store. Sometimes when filling a prescription from another store it assigns the other store's rx number to your rx which means that it doesn't have a number that corresponds with your stores files. I agree that it is the rate limiting step. we are efficient, EPRN is far from it. for those who say it is just as fast as previous systems I beg to differ. Chain wide avg rx fill time is around 17 minutes. I could fill an rx in 4 minutes with previous system. I am at over 12 with this. Its not just about the time it is the sheer number of extra steps required. All the updates have not fixed most of the problems and they have been working on them for 3 years. It just goes to show that you can't polish a turd.
My pharmacy went live 2 years ago. It's been downhill ever sense. Extreme slowness, 45 to 90 sec for the hour glass to go away, system locking up, freezing screens, it's a nightmare. You could probably go to the restroom and get coffee and hope the screen will refresh when you get back. The system is our rate limiting step. It's an albatross around our neck….and yet management doesn't understand why were not more efficient.
That software sucks! Attention healthcare professionals, stay away from Kroger!
I don't work for Kroger, but I wouldn't be surprised if prescriptions don't count toward "rewards". A lot of times, it's against state law to get rewards points or coupons or anything like that with prescriptions.
So it may be company policy.
yes, pharmacies do experience growing pains with the new system. especially those pharmacies that are busy pharmacies. after 2 months, most pharmacies are back to running at normal wait times. those that are still struggling after 2 months need to look at things other than the system to point fingers at. pharmacies from the slowest to the busiest are all comfortable with the system after 8 weeks.
the advantages are as follows: all kroger owned companies are now connected. if you get medicine at a ralphs in california and you go to get a refill at Kroger in Ohio, all your info is readily available with the push of a button. less paper trails for everything from signature capture to partial fills. windows based operating system with infinite possibilities for additional features in the future. easier tracking of wait times and prioritizing. the list goes on and on. the "NDC" system is like using atari instead of a play station 3. it might be easier b/c you are more comfortable with the atari, but take the time to learn the ps3 and you will see it is worth the time.
maybe you just need to visit some stores where the new system actually "works" and people know what they are doing b/c they have done the training properly? feel free to drop by and visit my pharmacy anytime.
rude alcohol sales
I often car pool with people from work. Well one day we stop at the local kroger and we all get our own purchases to pay for seperately. Well clearly we all were well over 21 and purchasing for our items with seperate transactions. Well the person after me was purchasing alcohol. The cashier demanded to see my i. D for there alcohol. Now keep in mind I had already paid for my grocery items. The cashier got a attitude with me and said if I didn't show him my i. D for some one elses beer transaction he would call the manager and not sell to the other person. Well even after the other party showed there i. D and I refused to show mine because I was done with my purchases, and not to mention I am old enought to be the cashiers mother. Well I ended up having to leave the store, and they sold the other person the alcohol. I felt bullied and treated unfairly, is this even a kroger policy? It makes no sense, seperate adults, seperate transactions! I will never go there again!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is not right and just a way to take more and more of our rights away. I was in a simalar situation with my nephew who was 14 at the time. If you support this in any way then you should get rid of all your firearms and never be allowed to read the newspaper. This is all that this is leading up too. We might as well be living in china.
GET YOUR ID OUT! NO ID NO SALES!
I'm from Texas as well, and you should know they are strict on alcohol sales. Why do you have to throw a fit in the middle of the store cause your too lazy to get your I.d. the cashier was probably new so was going by all procedures. Plus, many people who are way older then 21 most of the time like getting Id.
It's law in some places to check the IDs of everyone who is obviously together. Despite the fact that you had separate transactions, if it was obvious that you were together, they are supposed to check everyone's IDs. This is in an effort to keep an adult from buying alcohol for a bunch of minors.
spoiled milk in spring dale bottles
I reported an incident of spoiled milk in springdale milk bottles due to which my 3 kids were extremely ill at the kroger store located on westheimer parkway katy tx. Springdale is a product of kroger.
My complaint was ignored by the manager inspite of the fact that I gave him the proof of my complaint. His behavior was extremely discreminating. The kroger staff and customers are mostly white people and the staff talks to blacks especially asians quite disdainfully. I think it is their store policy to discourage and make fun of blacks and indians.
When I reported the above mentioned incidence of spoiled milk and my kids falling ill because of it, instead of showing some concern their remarks and behavior was mocking.
They have been disrespectful and rude to me and my husband on other occasions as well but this was the height of it.
I think kroger stores should put a sign outside their stores saying blacks keep out
i have been buying this milk for our family a long time and we have liked it . The last month there is a plasticy taste to it, has the formula been changed ? Thinking of going to another brand ...
I thought you were here to complain about the milk. Employees there don't actually make the milk. Nice try...
security issues
I've complained about the kroger security proceedures to anyone I could think of, but nothing had happened. Now that there was a double shooting at the corner of the 'southland shopping center" at the liar lounge, it made me want to remind the kroger managers about security. The original call, 4/27/10, went in to kroger, where I spoke to the assistant...
Read full review of Kroger and 1 commentdamage in parking lot
On April 7, 2010 unknowingly parked next to a very badly broken curb. Obviously the curb was sticking out into the parking lot when I backed out and came forward again I hit and damaged my 2005 Chevy Cobalt. I called the manager immediately and imformed him. He then called Kroger legal department. Which then Kroger legal department then called me. A woman named Vicki said that Kroger doesn't own their parking lots and she would have to get in touch with the landlord. She then stated she would send the landlord and me a letter stating what had happened. She advised me to get an estimate and the landlord would be in touch with me. Anyway I haven't heard from Kroger or the landlord. The curb was fixed the other day. Here I am with a damaged car and they act like nothing happened. They have so far refused any contact with me.
I parked my 2010, brand new, Ford Edge in the Kroger parking lot in Birmingham, Michigan. When pulling in to the lot, a small grocery basket rolled off the Kroger sidewalk, onto the pavement between two cars and then continued to roll across in front of me to the street side curb. I pulled in, got the cart and took it in the store. After shopping I returned to my car only to find another Kroger basket had rolled off their sidewalk and into the side of my car, leaving a scratch and dent in the passenger door. The basket lay on its side against my door. The manager came out, took a phone-camera photo, had me fill out an accident form. I got a call the next day from their insurance company saying that if I didn't see a Kroger employee do the damage, they wouldn't cover it. I pointed out that their sidewalk sloped toward the parking lot, allowing baskets to frequently roll into parked cars, and it should be their responsibility to assure that this situation is rectified so this doesn't happen. But they said, "sorry."
this kroger manager is a racist!
Kroger store #526 manager ralph parmin = blatant racist! Please se our kroger #526 complaint to see how this kroger manager is refusing to fire a blatantly racist, sexist employee named elvis! As far as we're concerned, this makes him a racist, too! Please boycott kroger store #526 until they fire this employee and he's no longer able to racially abuse and sexually assault customers! Thank you for your help!
The complaint has been investigated and resolved to the customer’s satisfaction.
On a more positive not their is a girl named Sabrina that works at night and she is just about the best nicest person anyone could ever know. Very polite and sharp as a tack.
wow this is so funny, My family shops there and elvis was very rude to my mother and i had to set him straight. Even after i told him not to ever talk to any woman like that he just walked off with his elvis walk, yes he is very anti white and very rude every time i was at this store. Tonight someone flashed their bright lights on me and said hey do you want any weed man.
Very bad store avoid at all costs
oh wow i work at this story and parmin does not work there any more they promoted him and as raciets goes alot of people in world are racests they just dont say as elvis is conserend he is a blanet sexest i cant believe he has not been fired or been thrown in jail for the thing he does oh and his is not that smart of a man any ways
AND YOUR NAME IS SHIRLEY "VICTIM"? MAYBE WE'LL JUST KEEP ELVIS JUST TO KEEP YOU AWAY!
HIS NAME IS "ELVIS" ? I'D FIRE HIM OVER HIS NAME...
kroger #526 = racist, sexist employee 'elvis'
Kroger #526 = racist, sexist employee 'elvis'! We've had it with this bigoted employee, this store's manager ralph parmin and the store's district manager bill sturm! They are shielding a blatantly racist, sexist employee named elvis, who we and other customers have complained about repeatedly. The final straw was a week ago when he, once again, against store policy, refused to send a vile, foul-mouthed woman with too many items for the express lane to another aisle. The filth that poured from this woman was like something out of 'the exorcist', including racist slander and physical threats. What did elvis do? Stood there smiling, enjoying the whole thing, in front of mothers with their little children. The so-called guard they have, 'larry', also did nothing.in case you're wondering, the customer, elvis and the guard are all the same race; we are a different ethnicity. This happens all the time at this store. If you're a women, elvis doesn't see your face... He will only talk to your chest, no matter its size, shape or covering. The store manager has at least a dozen documented cases of this blatant behavior. He tells us "we can't really do anything because we're a union store" (An excuse we find unbelievable and insulting to unions, to boot). If you have been subjected to this kind of racist, sexist behavior at this kroger store, we are putting together a class action lawsuit! Please contact us through this complaint and we will get in touch with you about details. Otherwise, avoid this store at all costs! P. S. This isn't unusual behavior for this store's employees... An assistant manager named gay actually made a senior citizen cry two months ago when the customer locked herself out of her car (Gay wouldn't even let her use the store phone to call someone with a set of spare keys). Thank you for your help in stopping this kind of ongoing abuse at kroger store #526!
The complaint has been investigated and resolved to the customer’s satisfaction.
Kroger has similar in Garland store #403 named and store director is all of the above. What's up Kroger?
http://www.elvispresley.110mb.com/
You really are an idiot. It's nearly impossible to fire a union worker in the first place.
Secondly - I don't know if you've ever worked in retail but every time I've raised my voice against a customer who was screaming profanities at me I always seemed to end up with a complaint against me and my district manager breathing down my neck. The sense of entitlement people have is ridiculous, so we, the peons you love to step all over, sit there and smile and take all the verbal abuse customers throw at us.
So shut up. Either don't shop there, avoid him and go to a different line, or stop being an idiot.
harrasment
i work at kroger and have report a problem to all management and also to the new co manager about a problem nothing has been done - here is the problems - i recently had to take medication for infection and broke out from an allergic reaction, now i have a bad breakout on my face that makes my face real dry - this person has been telling other co-workers that i have mersa - to me that is harassment -mean - cold hearted - this person gets away with everything and she has been reported a few times - here is a typical day with this person -i work 2-10, when i come in we could be busy with alot of customers and she will walk past the customer and tell someone else to wait on the customer-also - she will walk around the store instead of doing her job - she has made 3 people in the deli cry in one night -i need help -please ! what can i do because this is making it hard to even go to work - i like my job and im good at it and will not tolerate this anymore - please some one help me
female parking lot gaurd dont like black or hispanic people its true
kroger at 12620 woodforest houston, texas 77015 female parking lot gaurd dont like black or hispanic people, the deli is ###
Agree with what Amber says. Keep a written record- include the date and time and location, who was present and what comments were made. This will help you tremendously when you take action.
you need to call the union and let your HR and store manager know. there are ways to silence these bullies. keep a written record of specific dates and times you have any sort of interactions. don't be afraid to take a stand.
rude behavior
I have been shopping here for years and was in the store earlier and heard a manager scream and curse at a little girl maybe 18 or younger i asked a cashier what was going on and who this man was i was told he is the manager mr. crosby and he bullies all of his employees like this to humiliate a little girl in public that takes a real tough guy i can guarantee you if my husband had been with me this man would of had his hands full cussing at a little girl like that i would suggest noone shops at kroger on south limestone in springfield ohio i will never go there again and i am advising all friends family and anyone who listens to do the same i just believe a company would let a man like this to be in charge
i agree i used to shop there and quit about two months ago i also complained but kroger does not care about its customers
I am glad to say I shop there because that mr Crosby got fired this store has improved a million percent. Keep up the good work!
managers dont care about rude employees and parking lot security harassment of customers 12620 woodfoest houston texas, 77015 store 331, security always trying to put you in jail ...3pm till 11pm watch out
employees
I have a complaint about some of the employees that work there .the attitude in this store at least is very laid back and people stand around alot of the time.I know of at least two employees who have an ongoing relationship in this store.one person I will mention has to be frequently called back up front after her breaks because she sits around and talk...
Read full review of Kroger and 3 commentsfailure to fill rx
About once ever every month the pharmacy FAILS to get my pain prescription filled thru my doctors office. It goes like this:
I request the order to be filled early that day.
I call Krogers to see if it is ready later that day.
Krogers tells me the Dr has not called back/ responded to fax.
I call the Dr- they have not received the fax.
I call Krogers & tell them the Dr never got tyhe Fax.
Krogers disputes having the correct fax #
This SANE scenario happenens several time a year and I am responsible for getting corrected EVERY TIME! I find Krogers very inept here and failing to follow up with the Dr on the refill- leaving it to me! I have discussed this with them several times and the situation fails to change. I am very disgusted with their pharmacy service!
Doyle Cabaniss
The complaint has been investigated and resolved to the customer’s satisfaction.
drug refills
When I go to refill my prescription they never seem to have it in stock and I have to wait several weeks before I can get it. This is a very popular medication and I don't understand why they don't make sure they have it on the shelf. I even call them a couple of weeks before I need my medication and still are off my meds for a week before they finally get it in. Today when I went to pick it up they said that they had to check something with my insurance set it on the counter and I had to wait for 45 minutes before they finally looked at it and there was only two people behind me. I have been going to Kroger Pharmacy for a lot of years now and am very disappointed with the level of customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading coupon and advertisement
I was at 10PM to buy a turkey for Thanksgiving Dinner. There was a small tag saying "Save $8.00" on whole turkey with "KrogerPlus Card", valid through Sunday, Nov 29, 09. So, I picked one turkey and went to an express cashier machine. It did not give me the discount it claimed right before I swiped my credit card. One of employees said "you need to buy $10...
Read full review of Kroger and 4 commentsterrible customer service
Terrible Customer Service. The dark headed girl behind the counter rolled her eyes at my grandmother when she couldn't hear her for the first time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called in ahead and made sure my percription was ready. all was good. I go to pick up what they said was filled and ready like I do every month, and they tell me its on the truck that just came in and it would be 30 minutes. Ok then why was I told it was filled and ready. I go pick my mother up from hospital and come back 40 minutes later and they tell me then that they tried to call me . I pulled out my phone and showed them they did not try to call me. Dont lie to me . they then said it was on back order for a month. I told them to transfer it to walgreens. they tried to tell me I would have to do it. I told them they wasted my time and gas twice in one day and they would transfer it. they did . and guess what it will stay at walgreens I do not need to stay with a company who lies to me and waste my time and gas to give me nothing.
last year during a very bad storm they said my percription was ready and came in sliding all over the road and they tell me they are out. now I feel I must say they are out of a medication i have had filled there every month for many years. It should never happen. they lost me and I am on 8 meds a month so they lost alot of money. enough of us leave and they wont be around to waste people time and money.
payless also known as kroger on cross street. Anderson Indiana
lies, lies, lies
I was "banned" from a kroger grocery store because store management said that I was harassing her employees when all along the problem was with the one of the managers calling me a bad name! I contacted the corporate office several times by email and no one responded! And right to this day no one has contacted me concerning these matters! I emailed them of course and they would always respond by email apologizing but never discussed anything with me about the problems and would always get my phone numbers!
I have been shopping at this store for some years and do not accept this decision! Why didn't I get "banned" from all the other years I have shopped there? The store is a good store they just have the wrong management who do not know how to deal with their customers! On Tuesday October 30th I went into the store and had some problems at the self checkout and I ended up having words with the same manager I always have a problem with as I was leaving the store! She said that she was going to make a report and have me banned the next time I come into the store!
She told me she was off on Wednesday October 31st and to come in on Thursday to see what will happen! I didn't think nothing of it because I feel she was the problem! And I was not coming in the store just to harass her like she was saying! I don't know what she said or what she wrote! The other store manager approached me while at the pharmacy picking up my medicine and asked me could she talk to me and I said yes! We went over to the side and told me that I have been banned from her store because I have been a problem to them! And then they were laughing as I was leaving! The managers that is!
They were the only ones I have had problems with because one of the managers is very immature and I acted accordingly! So, to me this problem can go both ways and was uncalled for to have me banned! After all I don't even understand what banned means! The manager told me if I didn't leave she would call the police! And I was like ok! But the thing of it is I was doing nothing and they came to me when I was minding my own business! During the whole time while shopping in the store no one bothered to pull me over to the side to talk to me then!
And corporate office are so unconcerned about the situation and their customers!
The complaint has been investigated and resolved to the customer’s satisfaction.
Kroger advertising Chicken Breast buy one get one free. Its a scam check your reciept..Large sign states buy one get one free . small sign and plas card price states $2.48 per pound. when you get to the checkout the item rings at full price. when i aproached store manangement at crabapple Kroger Alpharetta I was told the price is marked 1/2 price so that is the buy one get one free.two signs are deceptive one stating the price and the other sating buy one get one. The Attitude from Mr ellington was uphauling I am contacting consumer service division, went to publix and bought the chicken for $1.69 opposed to Krogers $2.48 per pound that was claimed to already be half off.
I have been using the Kroger green environmental bags instead of plastic. When I use the bags I get rewards which I was always asked by the cashier if I wanted to put them on gas purchases or store purchases. I always chose the gas purchase because of the ridiculously high gas prices. Today, I went to get gas at Kroger's and the pump would not accept my debit card. It said "See Cashier." When I asked what the problem was, I was told I had insufficient funds but I did not and I proved it because I filled up the car at another gas station and used my card twice more after that. I went to the customer service desk at Kroger's and told the guy I needed to purchase some groceries and could I switch the rewards to store purchases instead of gas. I was told the only rewards they issue are for gas. I am through with Kroger's. Won't shop there anymore.
damage to my vehicle
I went to one of my local Kroger’s a few weeks ago on a Sunday to do some shopping with my kids. While we were shopping it started to pour down rain. I had my kids wait with the cart while I went to get my car in the pouring rain. When I got to my car there was a shopping cart sitting in the middle of a large dent on my back qtr panel. I filed a complaint...
Read full review of Kroger and 3 commentsemployee abuse
All of our jobs are being threatened by the manager, bill spicer. Also, the floral manager is abusing her power and trying to coerce employees to volunteering for a car show charity cookout. The problem is that this is a large amount of work for very little profit that is donated! The car show people do not even know this is for charity! Also, if a health...
Read full review of Kroger and 5 commentsAbout Kroger
Kroger is known for its commitment to quality, value, and customer service. The company offers a wide range of products, including fresh produce, meat, dairy, bakery items, and household essentials. Kroger also has its own line of private label products, which are often priced lower than national brands but are of comparable quality.
Kroger has also been at the forefront of innovation in the grocery industry. The company was one of the first to introduce a loyalty program, which rewards customers with discounts and other perks for their purchases. Kroger has also invested heavily in technology, including its ClickList service, which allows customers to order groceries online and pick them up at a designated location without ever leaving their car.
In addition to its retail operations, Kroger is also committed to giving back to the communities it serves. The company has a long history of charitable giving, including donations to local food banks and disaster relief efforts. Kroger also supports education and workforce development programs, as well as initiatives to promote sustainability and reduce food waste.
Overall, Kroger is a trusted and respected brand that has been a staple of American retail for more than a century. With its focus on quality, value, and innovation, Kroger is well-positioned to continue serving customers for many years to come.
Kroger Customer Reviews Overview
One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.
Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.
Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.
Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.
### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com
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3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching Supporting Documents:
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- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.
Overview of Kroger complaint handling
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Kroger contacts
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Kroger phone numbers+1 (866) 221-4141+1 (866) 221-4141Click up if you have successfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (866) 221-4141 phone number Click up if you have UNsuccessfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (866) 221-4141 phone numberCall Center+1 (513) 762-4000+1 (513) 762-4000Click up if you have successfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (513) 762-4000 phone number Click up if you have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone numberCorporate Switchboard
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Kroger emailscustomerservice@kroger.com100%Confidence score: 100%Support
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Kroger addressThe Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, Georgia, 45202-1100, United States
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Kroger social media
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i licked pee before
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There was this woman that was drunk in Kroger's and she peed on the floor in front of the doors. i called the cops.
I went to Kroger's and i got a bag of apples and when i picked it up there was a whole in the bottom. I was like where the hell
did that come from?
It seems as though "stealth-pilot" works for Krogers (manager of the Rude Cashier). As for the orginal complaint, no one is saying the out come was not correct. The lady was talking about rude service, how can you "stealth-pilot" claim she was not, was you there? It seems as though you have a big chip on your shoulder my friend, for someone who is pleasant and friendly right! As for the complaint, if the laday would of had better manners or have been more proffessional Krogers would not of lossed a valued customer. It seems as though you also think Krog customers are wrong everytime that something unpleasant happens. Are you to have everyone here believe that Krogers is unfalliable in regards to policy and warranty issues, training ect... I too have noticed a trend in Customer Service skills decline over the past few years with this company and others. Maybe you "Stealth-Poo" and the Rude cashier are not cut out in handeling valued costumers issues, questions and concerns. I do not blame you though, as i come across many individuals who have no social skills either and they just can't help it. However, you are right in your vry own comments though, you should not be dealing with people at all, as you claim they are the problem with everything that goes wrong, it's not Krogers, yours or anyone else's fault. Listen buddy, You are what is wrong with the world and society today. Krogers corp better get a handle on their declining customer service soon or they will go out of business ... Before i go, let me leave you with this, The Customer is Always Right...
Just scornfully swat that malevolent green fly whose * husband * on Quatloos forums, bmielke(the lawnmower ruler), cathulhu(in rattlesnakes boots) are comfortably scoffing at us.
Aliases obviously ignored by the Quatloos gens.
Typical angry welfare person complaining about something. Nothing to see here.
well thanks for explaining that but again I was telling my bad experience at Kroger and it had nothing to do with WIC. And in my experience usualy if its just one person telling you that you have a bad attitude it may just be them, but when most people from a website ared tellin gyou that maybe you should re-evaluate your personality and not be offended when others point it out to you, just be aware and work on it.