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4.5 11113 Reviews

Kroger Complaints Summary

84 Resolved
1399 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1497

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11:53 pm EDT

Kroger cashier "barbie" at store #854

2 litre coke was on sale for .88 cents. Nowhere did it say there was a limit per customer. Not even on the flyer or shelf. Upon checking out, I told cashier I had 20 cokes. She said the limit was 15. I said ok. So my daughter took 5 and purchased them with a separate card. I told the cashier I was coming back for 15 more. She said, "I won't sell you any more, don't waste your time". I didn't quite understand why. You see, I am Lebanese, my English is broken. I asked my daughter to repeat to me what she had said. So she told me the cashier refused to sell me more cokes later. We are excellent customers. We are in Kroger at least twice a week. This is the 2nd time this has happened in less than a month. Last time a different cashier said the limit was 5. I cannot imagine why these women make up the rules as they go. No signs, not small print. It was racist and embarrassing to stand there and be treated so rudely and demeaning. For this reason I am walking away from your store. I drop between 150 and 200 dollars a week. I am a very shy soft spoken man. I feel mistreated and will need to take my almost 1, 000 dollars a month to someone who appreciates and respects it's loyal customers! Thank you.

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5:34 pm EDT
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Kroger american heritage chicken breast

Kroger Store in Cincinnati, ohio, 1212 West Kemper Rd. Cashier was CHEC 504.
Date of incident: 5/14/18 @ 1:41pm. Other numbers on receipt were [protected] [protected]

Problem: purchased American Heritage Chicken Breasts @ $10.14, as well as,
STO Baby Spinach @ 5.99; Kro Shred Cheese $2.19.
Chicken was used to make Chicken breasts stuffed with spinach and cheese. The chicken tasted like Fish. It was unbelievable that chicken tasted like fish. We wasted the cheese and spinach as well due to the fact that we had to throw it all out as we could not tolerate the fish taste in a Chicken dinner.
I would like to have all of my monies refunded that went into this meal. I would also like compensation of some kind for the fact that we had our dinner and hard work over the stove to end up throwing it out and finding some other foods just to satisfy our hunger. Perhaps a gift card worth $50 along with a refund of our money.

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11:24 am EDT

Kroger delivery services

I am a driver for your pharmacy's here in Ohio. I have had a tremendous loss in revenue - from one particular store in general. I have TRIED speaking with April Shaw who is the one I was told to contact but to no avail. All she does is try to say its due to 90 day perscrips, yet no other store is affected. We told her numerous times it is the pharmacy techs. We get yelled at by the customers and just today we were told they quit filling the prescrips last night because they felt we had enough for today. Who are they to decide? This is OUR livelihood and your customers are TICKED that they just decided they did enough for one night. I have spoken with April in depth about this and she is useless. She does not, for whatever reason, like us and is a VERY unfriendly person to even try to speak with. She does NOT promote free delivery in any of your stores, she has an agenda of taking out deliveries to "promote" her 90 days or Medsync. This is drastically affecting our business. We cannot get a good contact number to address ANYTHING to and we are no longer communicating with April Shaw. I don't know why you would want someone like her dealing with your suppliers or anyone else for that matter. We need our deliveries whether anyone feels like doing them or not. They even withheld a ladies prescription saying he was to busy...she called it in the night before!

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10:40 am EDT

Kroger remodeling of this store

I LOVE shopping at any and all Kroger stores throughout the DFW area and for the most part all the stores are wonderful and can always find what I need. I recently was in Grand Prairie Texas and I needed a few items so I went into this Kroger, which I have been there in the past...Never any issues...My only concern is that this Kroger needs some serious remodeling...compared to other Kroger stores I've been too, this one is being overlooked.

Someone in corporate needs to go out there and really start to compare it to other Kroger stores...Remodeling is a must!

Plaza 303 Kroger
Grand Prairie, TX Grocery Store
313 E Pioneer Pkwy
Grand Prairie, TX 75051

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11:30 pm EDT
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Kroger cashier

I was just recently in Kroger on barker cypress and as I was using the self check out, the cashier kept getting close to me watching me like a hawk and I felt very uncomfortable. I was trying to get my purchases and she's getting close to me touching my food which is unsatisfactory and stayed close to me as if I were stealing. I told her twice to get away from me yet she still stood there. I called the store explaining that I have PTSD and this really agitated me. She was totally unprofessional and even after I told her to move away she persisted. This was uncalled for and this situation made me never to want to come there again.

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6:05 pm EDT

Kroger employee at bluewell wv kroger

I went into your store on Friday 5/11/2018 I checked out at 7:36 pm with cashier Diane. Cashier was extremely professional and friendly, I had a couple coupons for the items I was purchasing and she was very coupon friendly. After paying for my order I was waiting on a friend who I was teaching how to use coupons. I was showing her on the receipt how much she had saved when another Kroger employee possible a manager "white male, scruffy beard, blonde hair, medium build approximately 30 to 35 years old " approached cashier Diane, telling her that someone would be coming down her isle using coupons and that they would choose her because she was TOO NICE ! He also informed her that she needed to be reading the coupons because they did have limits on them etc etc ! I understand their are coupon policy's that need to be followed, however those discussions should not be held in front of customers in a demeaning way. Also I feel as if that was directed for my friend and I, considering we had just used some coupons, seems like too much of a coincidence to me. And their was no one else behind us ! I rarely coupon at Kroger because I have had several incidents with cashiers not understanding coupon policy. I am very strict with my use of coupons and make sure that I follow the guide lines. Instances like what is stated above is the reason why cashiers and honest couponers have a hard time. It was a pleasant surprise to have a cashier just as excited about my savings as I was, Its extremely rare especially at your Bluefield WV store . The purpose of this complaint is to make sure that cashiers like Diane knows that they are appreciated she should be commended for the good job she does not reprimanded in front of loyal customers like she did something horrible. He could of very well checked my coupons and seen that I did nothing wrong and all that Diane did was a good job and she definitely did nothing wrong. Unless this Manager has told his cashiers to treat their Customers like crooks if using coupons.

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1:42 pm EDT

Kroger customer service

I was in your new store in New Caney, TX today and had purchased a ham for mothers day brunch. The ham was awful and nobody ate any. I saved the wrapper and tag but did not return it to the store as it began to smell. The service desk replied "no problem" but I must get a managers approval. I assume the meat Mgr responded and he ask me "how can he verify that I didn't eat it". I cannot eat a whole I responded but I think you are just trying to say that I am lying. He told me that they would not help me, or was he sorry, but I should return tomorrow between 11-2 to speak to a real manager. I responded that I will not return ever.
I wanted to return the ham from my trash as this man (Daniel) had requested but my wife convinced me that it not worth my elevated blood pressure.
I can not express how such a simple matter became something that outraged me. This took a lot of effort on your employees part.

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11:18 am EDT
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Kroger customer service

I was at the Roosevelt store yesterday at 745 pm trying to cash a money order purchased there a week earlier. The store manager Jennie said she would be with me shortly, I didn't get seen until 8:55 and the only reason I got seen was because the police were called after I shut down her line because she just kept taking customers like I wasn't there. I stood in line 3 times allowing my turn to come up and she dismissed me until I had to stop customers from coming through and security called the cops. I'm in that store at least 3 times a week but I will avoid Kroger's even if it cost extra to go elsewhere from now on. Customer service sucks.

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8:16 pm EDT
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Kroger unethical behavior

12434 Tomball Pkwy, Houston, TX 77086
5/12/2018

Manager Warren makes fun of a hard-working female employee with dyslexia. It is bad enough for customers to be demanding and rude while putting pressure on employees. The girl is a bakery clerk-not a cake decorator. She seemed to be doing everyone else's job. When the customer complained that she could not write "congratulations" correctly, the manager, Warren, offered no help-what he did offer was hurtful comments and a threat to remove her from her position. It is my understanding that bakery clerks are not decorators, and I do not understand why this poor girl was doing so many jobs at once and was still threatened to be removed.

I hope Mr. Warren can take some time to educate himself about learning disabilities and treat his employees-especially the ones doing extra work (and especially work that is not in their job description)- with respect.

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7:40 pm EDT

Kroger unable to serve me during work hours

This is not the first time it has happened. I have a 2 year old son that eats the lunch meat. This is now the third time I have gone to the deli at normal work hours and they closed early on me because they wanted to go home. The sign said the third they were short staffed, but there was at least 2 people back there when I arrived at 7:45pm on a Saturday night. The time before, it was 7:30pm on a Saturday night and the lady served the person in front of me and then would not serve me. I have been under the impression their Deli does not close until 8pm. Finally, after the 3rd time this has happened, I finally complained. The lady at the front offered to get me a manager, but I specifically declined because since I complained, I didn't want to risk possibly being poisoned. I am sure I am not the first person who has been declined services. I like this place because it is fairly close to where I live, but if I can't be helped, then I have to go elsewhere.

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6:00 pm EDT

Kroger gas station, customer service department.

My credit card company sent me this number after I called them about a gas purchase dispute. They said try and call them and see if they can resolve the complaint if not we will completely deal with it. So I called the Kroger store in Olive branch, Mississippi on Goodman road near the expressway. I explained my dispute and I was transferred to someone else, I explained my dispute again and then I was put on hold for so long the number redialed and no one would answer the phone. This experience will be posted on social media so people will have information about the costumer service people you all hire at this and probably more locations.

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10:26 am EDT

Kroger employees / gift cards

This is a complaint about the system you use for your Kroger Gift Cards and about 2 employees at 7087 Hwy 70 South in Nashville TN…37221.
There was a time I used a Kroger Gift card and they said there was no money on it. They took me to customer service and figured out the exact dates and amounts I used it and although it was a bit embarrassing for me, I was relieved I got all of the money of the gift card and very thankful for the employees that helped me. From then on, every time I felt like the gift card was wrong…I just chalked it up to my lack of knowing when I redeemed it all. It happened often. So often in fact that I decided to keep better track of it.
I would use a $100 gift card once for $30 (and I would have $70 left…a good amount) and when I would go back knowing I had plenty on there it would show up "unauthorized". It was very odd to me and to the employee trying to help me. Instead of being able to tell the exact date and amount like the first time, they said it just said "not authorized". They also said it was odd bc if there was nothing on it, then it should at least say $0…and it doesn't say that. My mother who got me the Gift Cards from a Kroger in Knoxville said to bring them all back to her and she would look into it. She never has.
She sent me another $100 Kroger gift card for Mothers Day. I should be very excited about this gift bc it is a great gift…but I shuddered in anticipation bc I just knew what was going to happen. I went shopping and I bought about $60 worth of Groceries and I kept that receipt with the card in an envelope so I knew exactly how much SHOULD still be on there. I go to buy more groceries…I reluctantly draw out my gift card just knowing what was going to happen…and it did…it happened again. It was showing unauthorized. The guy who checked me out was the Manager of the store…Craig Curry. He explained that about 10% of the cards do not work for one reason or the other and I explained to him that this has happened to me many times before…that if I do not use the full $100 the first time…I lose the rest. I asked if there were any other issues like mine…bought in Knoxville then used in Nashville…he said no. He explained that the card amount could be different than what is written on the card and I asked if he was saying it was possible that my mom put exactly 68.71 on the card and put it in a $100 folder to make it look like more and he got defensive and said that was NOT was he was saying. I told him how past employees were able to help and tell the exact dates and amount it was used and he said that he couldn't, all I could do was call the # on the back of the card. I explained that I did not feel comfortable calling that number since I am here in a Kroger trying to get this fixed and I know nothing of what is going on and at least a Kroger employee had an idea. He said that he could call the number for me and I said that would be wonderful. He then told me that Rayshaundra Wright (?) At customer service could call the number and she could help me.
I gladly went over to customer service, waited about 15mins till my turn and explained to Rayshaundra what happened, what has been happening, just like I explained to Craig Curry. She left her station to ask Craig Curry (her manager) some questions after I told her that he said she would call the number for me to get this cleared up. Im not sure what she asked or what she was told, but she said I had to move over and let her help the customers behind me. I explained that I was a customer too, and that I waited in line already. She said that she had to help the customers behind me, that if she called there was going to me a way long line, I explained that I just simply needed help with this reoccurring problem. She proceeded to push me to the side while she helped other customers. My daughter asked why we were waiting I simply told her that "I guess our issue is not as important as theirs" meaning to be told just to my daughter. Rayshaundra heard me and yelled over the customers she was helping so I could hear "that is not what I said". I just motioned that I was waiting again in a different area and said that she doesn't have to say it, its apparent by how you are treating me. She then proceeded to say that she in no way said that or implied that and being embarrassed that she was yelling over everyone and in front of my daughter I went up to her and said…Look, im a just going to leave, can I have my card and receipt…she said …still very loudly…"Gladly…take it, absolutely, here you go, go right ahead".
After I packed my groceries into my car, I decided to go back in to get their names. I kindly asked Rayshaudra for her name and I could not hear her and she took off her name tag and slammed it on the table and snapped at me "here, take it…its all there, write it down, write it all down". I said that her last name was not on the tag but decided not to talk further to her bc she was so upset and yelling at me in front of all the other customers. I quickly wrote it down and placed it back on the table she slammed it on. Then I went to look at Craig's name tag and could easily see first and last name without contacting him.
I try and avoid confrontation at all costs as this same situation has happened to me (not able to use the full amount on the gift card) many times before and I just try and toss it aside as my fault…I probably used it and forgot like the first time it happened. But now I know there are issues and Im losing a lot of money bc of it. It doesn't come up $0, as is supposed to happen when there is no money left and the Kroger employees can no longer tell me exact dates and amounts that it was used. I was trying to get an issue fixed and I was treated like a problem customer. I felt very degraded by both Craig and Rayshaundra, I know that Rayshaundra was doing what Craig told her to do…put me aside and help me after everyone else was helped. Rayshaundra even said I had to wait for her to help the other customers first.
Perhaps your customer service is not equipped to help customers with their cards (I have been helped before with a card) but if that is the case then they should have told me that and I no longer want to show my face in that Kroger. The way Craig and Rayshaundra treated me was so embarrassing. I have had wonderful experiences with the other workers there, I wish I could remember their names bc they are great and I consider them my neighborhood friends. I will be doing all of my shopping at Sprouts or Publix now. I spend $500-600 at Krogers a month but it is easy to find a new grocery store.

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9:16 pm EDT

Kroger nutro dog food

I recently received a coupon for a free bag of Nutro dog food 5lb bag. And when I went to store to redeem coupon i found out that it was discontinued by you. And I think that it was very stupid to give out coupons for a product that you no longer carry. And I am extremely dissatisfied with your company for this. I think it shows very poor customer service on your part.

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8:06 pm EDT

Kroger was told a coupon was on my account when I called the 800 number

Today I called the 800 kroger number because, over the weekend, I was having problems downloading a coupon to my card. The coupon was for $10 off a $100 Carnival gift card. I had just redeemed one the week before, so I was surprised when I saw another one. Anyway, the coupon had disappeared from my phone. The girl that I spoke with at approximately 1:50 assured me that the coupon WAS on my card although I couldnt see it. I expressed my concern about driving to the store if it wasnt going to work. Again, she assured me that if, for some reason, the coupon didnt come off at the store, I could simply call and they had records of the call, and everything would be taken care of. Well, after driving to the store...guess what. No coupon applied. And, after four phonecalls, and over an hour later, im given 300 fuel points for my trouble. I spent $100 that I would never have spent without the assurance from Kroger that it would be fine. Im not sure what else I could have done to ensure that I was doing everything correctly to the discount. I was told wrong, and I wasted time and money. What a disappointment!

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6:16 pm EDT

Kroger i'm employed there

Well my name is Daniel Adams and I'm a bagger at the store of Robert Branch park way, but the promblem is that people are not wanting to work there or stay there whole shift is because there is a lady name Jessica don't know her last name but she is very rude to me and other employees and I have even had customer say she have a bad attitude and I try to get them to tell management and Jessica is a supervisor there also and another lady name Chrissy she was rude to me and to others also she use profanity around employees and customers without a Care and today she lied saying I was disrespectful to her cause I said I wanted to go home cause the way Jessica was rude to me, I have told the head manger before about this and they said they was going to take care of it but they still have the same attitude towards there employees. but the main person I have a promblem with is Jessica she is very rude I thought I would never have to go to the higher ups about this I'm currently trying to find another job I didn't want to leave the store it's a great store but when you have people who acts like that you want to leave, but the other managers have good attitudes but I feel like she may have something against me I don't know why she so rude I do my job ever time I come to work I even had other managers say how good of a job I do but she have a promblem with me for no reason .

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10:22 am EDT
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Kroger purchasing a gift card

On Saturday, May 5, 2018, I always shop at Kroger on Kirby Pkway, as I was
checking out, I wanted to purchase a TJ Maxx gift card with my other groceries and I was writing a check. The cashier told me I could not write a check, when
purchasing a gift card. I want to know when this changed? The week before, April 28, I purchased 2 gift cards, with my groceries, at the same Kroger and I wrote a check and the store accepted it. If I can't include the gift cards with my grocery purchase, with a check, I will NOT be shopping at Kroger anymore. People don't always have cash with them when they want to purchase a gift card. Also, this is in Memphis, Tn.
Thank you,
Theresa Livingston
5001 Warrington Rd
Memphis, Tn.
I am typing this at work but my home email is:
[protected]@att.net

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10:18 pm EDT

Kroger customer revive

I was scammed in buying items from Kroger store and I went back to the store to deactivate the card numbers right away as soon as I found out I was scammed by an outsider. Because the Kroger managers were in effective and took their time to help me out, I wasn't able to save my $2000! After two months of follow up with the store, they told me they would have saved some of the left over by contacting Apple if I contacted right away! The sad thing is I did contact them right away. It just took them forever to say that after everything was gone! I never go to Kroger again and I will always be telling how badly they treated me during the sadnest experience in my life!

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Update by No more kroger
May 06, 2018 10:25 pm EDT

They just kept telling me to call back and contact the person that was not available at the time ! When I call back, they tell me to try again! When i ask for the person I have been told to contact, there was no such employee! When I get an employee, he asks for information and never replied! They played on me for months like this and they finally told me they can't do anything about it and the fault was all mine after all for not contacting them right away! Smh
They only care about themselves!

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3:16 pm EDT

Kroger scan bag and go

I have shopped at Kroger as long as Kroger has been in Mt.. Carmel on Cincinnati-Batavia Road - I was very excited when they got Scan-Bag and Go - but I have had trouble with it EVERYTIME I have used it. Today has the last straw - I had all my groceries scanned and bagged - went to the express lane to scan my order into the register and pay for my items and go - when it tells me I have to go to a regular register. I asked the cashier why and she said that it erased my ENITRE order! I now have to go to a regular check out lane - take EVERYTHING out of my bags - and go through the regular process. My bread was put on the BOTTOM of one the bags - and I now have more bags to carry in and it is not organized like I originally had it. The store credited me 5 dollars for my trouble ( That doesn't make up for my inconvenience). I was told that this has happened to others this week - so why isn't Kroger FIXING IT!

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Neil Borkowicz
, US
Jan 28, 2020 5:11 pm EST

I have the same kind of issues with Scan/Bag/Go. Employees don't seem to have any idea why the system fails about half the time. I only use it now when I buy many multiples of say 2 litre cokes as the scanner makes easier than lifting them out of the cart again. Very frustrating.

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11:31 am EDT

Kroger cashier scanned his kroger card instead of mine and I handed him mine to scan and it was done on purpose

Customer Service is at an all time low..I start my story off with this due to the experience I had yesterday at the store on 5664 jonesboro rd lake city ga. Now I frequent this store on a regular. Everyone I come in contact with in the store is super helpful and some of them remember me and my son cause he a premmie and always waving anyway this day I was solo and coming to pick up his milk which I order from the pharmacy.Now this should be a no brainer in and out...Nope went to the first register and cashier Chase rang me up scanned my kroger card then was doing some more typing but the two transactions took a total of 10 minutes I felt something strange it normally takes less time than that so I grab my receipt out the car from a previous time and noticed that instead of getting my points chase the cashier put his info in and took my points...now if you check your records I use my points for gas on the regular it helps me out single parent and all every penny counts and I thank kroger for having this program but I didnt get my points Chase stole them from me.So went to customer service to argue my point after waiting 10 more minutes spoke to the young lady at customer service explained what happened and her exact words was "no one knows why chase does what he does"...I'm puzzled at this point like this happened before and guess she thought I was going to walk away ...No No No asked to speak to a Manager who came right away and heard my story and was saying that because it was Wic couldnt do transaction over but offered me a $5 gift card still wasnt satisfied and no one spoke to Chase to disipline him for his actions so I knew I was coming home to write to that of Corp Kroger to let them know whats going on.Now when you look at the receipt that I received from Chase with his card number he has to do this to alot more people .I would like someone to contact me and I know he kept the first transaction receipt but I have the second one. I will wait patiently for your call. Thank You my card number is [protected] 8...Chase number is only the last four listed 4642

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9:06 am EDT

Kroger the service I am complaining about is a manager you have working at avon store located at 267 and rockville road

my son recently started a job a month ago, and when i dropped him off at your kroger for the night shift the 5th of may, i overheard him tell a customer to leave the store, then he turned to my son and told him he to go ahead and go home, after listening to my son talk about this manager in earlier weeks and who thinks training employees to stock requires him to throw stuff at the employee when he loses his temper. the managers name is mike norris on the grave yard shift 10-6am. i did as garrett's dad did everything not to confront this manager who is assaulting my son when he wants, either verbally and/or physically.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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www.kroger.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kroger Customer Service. Initial Kroger complaints should be directed to their team directly. You can find contact details for Kroger above.

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Use this comments board to leave complaints and reviews about Kroger. Discuss the issues you have had with Kroger and work with their customer service team to find a resolution.