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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
7:37 pm EDT
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Kroger your employee keeps texting me while at work!!

[protected]
I do believe it's against company policy for your employees to be on their phones while working. Well one of your employees, Angela Acito; continues to text me while at work. She does this daily and continues to harass me with her typical nonsense. I made a complaint against her before about a year ago to the MOD. She feels your rules don't apply to her so she continues to do this while at work. I would like for her to stop bothering me everyday with this crap. She is also a drug user and should be tested for marijuana. Whenever she run out, she makes it a point to send me harassing text.

I have plenty of text to confirm that this happens daily. All you have to do is ask to see them.

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Anita Bawnghit
, US
Apr 20, 2018 7:43 pm EDT

Just block the person you dolt

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Author of the review
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Mrjboyd
, US
Apr 20, 2018 7:50 pm EDT
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Unfortunately it's not that easy! And why do you think it's ok to call people names?

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Anita Bawnghit
, US
Apr 20, 2018 11:30 pm EDT
Replying to comment of Mrjboyd

Yes it is that easy. And I call dumb when I see dumb

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12:31 pm EDT

Kroger corned beef hash canned.

bar code on cans 18kr8726601. when i opend this can i nearly vommited. this on half inch thick crust of fat alone was disgusting enough, but the produst was the consistency of oatmeal and could be poued out. i did cook it and ate it, but shouldnt have as i spent the night in the bathroom throwing up. I grew up on kroger brands and always had good luck with them but that is all over. i still have a few cans of this slop and dont know what to do with them. maybe just throw it away to be safe. i would welcome any other ideas how to solve this problem. i live on social security and to throw out more than $5 dollars in food would break me nearly.
Sincerely
John W. Warner
this product was purchased at the local king soopers market
home phone [protected]
email [protected]@q.com

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8:26 am EDT
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Kroger netspend visa prepaid reloadable card

Without prejudice to mt legal rights in the State of Texas
04/07/2018 4650 W University, Prosper, Texas. Tel: [protected]
I bought this card for my guest from India. I loaded the card with $500/- for his use while he is travelling outside of Dallas. When he tried to activate the card, Netspend says he is not eligible to use this card because they are not able to verify his identity. They say he does not have a US social security number and an address, so he cannot use the card. They asked us to return the card for a refund.
But the store is refusing to refund. I bought this card because no where in the store or on the card it says it is non refundable. The signs in the store says non refundable only to the gift cards. Please review the situation and arrange the refund ASAP. I don't want to use the product because every time I get on a call with Netspend it takes at least 30 mins.in my opinion Netspend products are not good and their disclosures are not accurate and misleading. I have been in a lot of inconvenience. I bought the card in Prosper so that I can use it anywhere I go, The Kroger store in Houston refused refund and asked me to go back to the store where I bought. I am back in Prosper for a refund But Mr. Taylor at the store is refusing the refund. I am stuck with $500.00.

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NetSpend Corporation
NetSpend Corporation
Austin, US
Apr 25, 2018 1:08 pm EDT
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Good Afternoon,

We are sorry that you were not able to get a refund at the store. Please contact us at social@netspend.com along with your phone number and we will be happy to assist you with a refund.

Thanks,
NetSpend

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1:25 pm EDT

Kroger office worker

04/18/2018
04/08/2018

This guy that works in the office, Casey Nixon. I have no idea what the [censor] this [censor] problem is, but every damn time I go in, which is for 1 damn item or my medicine, he gives a staredown the entire time i'm in the store. I mind my own damn business and never stole from this store. I didn't do [censor] to this guy, so i'd appreciate if he [censor]ing stop the staredowns.

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11:02 am EDT

Kroger store incident

I was grocery shopping on Sunday 04/01/2018. At the location Address: 3612 N Belt Line Rd, Irving, TX 75062 Phone: [protected]. On aisle 17 I reached for a pan the shelf was right in front of me so about 4 feet high. As soon as I grabbed the pan the entire shelf which is metal as you know along with everything on the shelf fell on top of me. I Fell backwards on my head and right side. 3 people that was on the aisle saw it and went for help. They then went to get a manager. The manager and associate helped me off the floor, put me in a mechanical chair transferred my food and gave me ice for my head and shoulder. My leg was in pain at that time as well. He then took my statement and advised me that they would cover any medical bills. As they shelf was leaning and I did not notice it due to all the things on the shelf per the manager. He asked did I need an ambulance I said no it hurts but I think I'll be ok. I then paid for my food no one helped me put my food on the counter no one help me load them to my car. I had to call my husband for help. I then came home to lay down and got really dizzy scared of a concussion I immediately went to the ER. They hospital did x-rays and advised I had minor head injury, and that my exam showed shoulder pain due to tendonitis, bursitis surrounding my joints. The manager didn't do a full or a proper incident report he wrote two sentences on a piece of paper! I Shop at Kroger twice weekly for all my groceries. This is insane that due to your neglect to keep the aisle safe! I'm at home in pain. Then to make it all worse some lady calls me asking how I am doing ask about my leg, I advised her no I felt like I was hit by a bus you have no clue how heavy that shelf is. And everything on the shelf fell on top of me, then she says we can't accept responsibility off top. Wrong way to start a conversation! She never apologized to me she was concerned about you not accepting responsibility. KROGER will accept responsibility! As I advised her I was on aisle 17 and there is a camera on that aisle. Review the footage! I will not let Kroger get over on me and I spend lots of money in this store on a weekly basis as I live 5minutes away. Now I did not unscrew the shelf an throw it on myself! This is crazy how no one helped with my grocers on check out and to my car I had to call my husband. Then I get a call saying you aren't excepting responsibility yet. Why not call me once the footage has been viewed? There was a camera on isle 17! You have done nothing but cause me heart ache and pain! Then she says I'll be reimbursed after I pay the bill. This metal shelf could have fell on an elderly woman or a child! This was a metal shelf fell on me as I just grabbed a pan off the shelf (which I paid for) this was in no way my fault! The shelf had to be already off the hinges for this to fall on top of me! You are supposed to have someone check these isles throughout the day, had this been done this would not have happened. There is no way I unscrewed the shelf on both sides moved everything off the shelf to do this then placed everything back on the shelf then made it fall on me! I have never experienced anything like this where the customer who comes every Sunday and Friday spends hundreds of dollars. Now I'm sitting in bed with neck and severe lower back pain and shoulder pain, I'm on medication because of Kroger this was on Easter I missed work! And enjoying the holiday with my children! The lady called to take my statement I did let her know I was heavily medicated at the time, she was rude an inconsiderate. The only thing she said was there are no cameras on that isle and I said yes there is! Now the fact they don't work is not my problem! Why am I being blamed? And I was just grocery shopping. She made it seem as if I did this to myself. No Kroger neglect to keep the isles safe this is in no way my fault. I advised her the pain meds are keeping me stable I didn't need therapy but I'm now out of the medication Tylenol 3 and the other muscle relaxer I was given that does not work on my pain. And my lower back neck and shoulder is in extreme pain. I advised the lady from Kroger I was not seeing further treatment due to the medication was helping deal with the pain, but as of today I have no more meds and the pain is unbearable. The muscle relaxer I was given to take after the Tylenol 3 was gone which is today has not worked at all for my pain. I did not plan to seek further therapy as I assumed the muscle relaxer would work and they are not. I did email her to advise and ask what should I do she has not responded. I'm now experiencing headaches So I'm now in pain and have run out of options for my pain.

My contact info is

Naomi Mays-Matthews

[protected]@gmail.com

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Mscina
Brewster, US
Feb 15, 2022 10:49 pm EST

I honestly wanted a Rottweiler so bad. Speaking with her sending me photos. I honestly thought she was legit. I live far from her. So I got my 1st rott unfortunately after a week . It was too much for me . We had a death in the family and I gave her to a friend. 9 months later I got another from her . I did find it strange both times her name wasn't on the form. So anyway I was so excited and happy. She was perfect my rott . I was concerned cause she had a lump which I was told that happens with the cord from the mom it happens so did a vet confirmed this. My baby girl was amazing. At age 2 she was so sick looked like red wine pouring out her , well u know. She was hospitalized for 2 days costing over 3 grand . Only thing that showed up was Pancreatis. We got through it. July 2020 . I found out she now has lymphoma. 19 months of Chemo. Went into remission and back again then 2 more treatments and back again. My 4 kids are devastated and I'm a wreck. This may not be her fault or it might be. I don't know. I will never get another animal from her ever again. My Maze won't even see her 6th birthday March 13 . I wonder if anyone else's litter from her has any problems. I am so heartbroken 💔. I just can't the tears are constantly non stop

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2:14 pm EDT
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Kroger i'm complaining about an employee in the pharmacy at the paris texas store

The employee name is Amber S. Every time I come thru the pharmacy she is rude and argumentative. Making inappropriate comments about the cost of my prescriptions. She is just rude and I'm now about to move my daughter's prescriptions to Wal-Mart because of her. I've used Kroger pharmacy for years but for the last few months I've had nothing but trouble from this girl. I'm very upset by the attitude and the service I receive when she is involved

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8:53 am EDT
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Kroger sweetwater variety beer pack

On 3/31/18 I bought a pack of variety Sweetwater beer from Kroger- 455 Grayson Highway, Lawrenceville, GA 30046. Number: [protected]
I was coming home from a trip, so this Kroger is quite a long way away from me, or else I would go back and tell them the issue myself. So, I opened a bottle a couple of days ago and thought it tasted off. I opened another with the same weird taste. I looked at the expiration date on the box, and it said 3/28/18...please note I purchased this beer on 3/31/18. My beer was $8.99 plus tax, so I would either like a full refund in the form of a coupon/gift card that adds up to or over the amount I paid.

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8:23 am EDT

Kroger entire store

I was grocery shopping on Sunday 04/01/2018. At the location Address: 3612 N Belt Line Rd, Irving, TX 75062 Phone: [protected]. On aisle 17 I reached for a pan the shelf was right in front of me so about 4 feet high. As soon as I grabbed the pan the entire shelf which is metal as you know along with everything on the shelf fell on top of me. I Fell backwards on my head and right side. 3 people that was on the aisle saw it and went for help. They then went to get a manager. The manager and associate helped me off the floor, put me in a mechanical chair transferred my food and gave me ice for my head and shoulder. My leg was in pain at that time as well. He then took my statement and advised me that they would cover any medical bills. As they shelf was leaning and I did not notice it due to all the things on the shelf per the manager. He asked did I need an ambulance I said no it hurts but I think I'll be ok. I then paid for my food no one helped me put my food on the counter no one help me load them to my car. I had to call my husband for help. I then came home to lay down and got really dizzy scared of a concussion I immediately went to the ER. They hospital did x-rays and advised I had minor head injury, and that my exam showed shoulder pain due to tendonitis, bursitis surrounding my joints. The manager didn't do a full or a proper incident report he wrote two sentences on a piece of paper! I Shop at Kroger twice weekly for all my groceries. This is insane that due to your neglect to keep the aisle safe! I'm at home in pain. Then to make it all worse some lady calls me asking how I am doing ask about my leg, I advised her no I felt like I was hit by a bus you have no clue how heavy that shelf is. And everything on the shelf fell on top of me, then she says we can't accept responsibility off top. Wrong way to start a conversation! She never apologized to me she was concerned about you not accepting responsibility. KROGER will accept responsibility! As I advised her I was on aisle 17 and there is a camera on that aisle. Review the footage! I will not let Kroger get over on me and I spend lots of money in this store on a weekly basis as I live 5minutes away. Now I did not unscrew the shelf an throw it on myself! This is crazy how no one helped with my grocers on check out and to my car I had to call my husband. Then I get a call saying you aren't excepting responsibility yet. Why not call me once the footage has been viewed? There was a camera on isle 17! You have done nothing but cause me heart ache and pain! Then she says I'll be reimbursed after I pay the bill. This metal shelf could have fell on an elderly woman or a child! This was a metal shelf fell on me as I just grabbed a pan off the shelf (which I paid for) this was in no way my fault! The shelf had to be already off the hinges for this to fall on top of me! You are supposed to have someone check these isles throughout the day, had this been done this would not have happened. There is no way I unscrewed the shelf on both sides moved everything off the shelf to do this then placed everything back on the shelf then made it fall on me! I have never experienced anything like this where the customer who comes every Sunday and Friday spends hundreds of dollars. Now I'm sitting in bed with neck and severe lower back pain and shoulder pain, I'm on medication because of Kroger this was on Easter I missed work! And enjoying the holiday with my children! The lady called to take my statement I did let her know I was heavily medicated at the time, she was rude an inconsiderate. The only thing she said was there are no cameras on that isle and I said yes there is! Now the fact they don't work is not my problem! Why am I being blamed? And I was just grocery shopping. She made it seem as if I did this to myself. No Kroger neglect to keep the isles safe this is in no way my fault. I advised her the pain meds are keeping me stable I didn't need therapy but I'm now out of the medication Tylenol 3 and the other muscle relaxer I was given that does not work on my pain. And my lower back neck and shoulder is in extreme pain. I advised the lady from Kroger I was not seeing further treatment due to the medication was helping deal with the pain, but as of today I have no more meds and the pain is unbearable. The muscle relaxer I was given to take after the Tylenol 3 was gone which is today has not worked at all for my pain. I did not plan to seek further therapy as I assumed the muscle relaxer would work and they are not. I did email her to advise and ask what should I do she has not responded. I'm now experiencing headaches So I'm now in pain and have run out of options for my pain.

My contact info is

Naomi Mays-Matthews

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4:50 am EDT
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Kroger baggers

On April 17 I was in your store as I am 1 to 2 days a week I went into Patty‘s line since I had a full cart of food there was an older gentleman there bagging groceries after all my food was loaded onto the belt I gave him my card said hello he said nothing as I was standing there waiting I noticed it didn't look like he knew how to pack groceries but I was too busy talking to the cashier at the time to notice I think his name tag said Anthony after I was done I think Tim he said nothing my experience customer service is key it didn't seem like he knew what he was doing or didn't like his job when I got out to my car I noticed some of my food wasn't even in a bag it was just laying in the bottom of the cart four of my bags are so overloaded one broke he had heavy things in with my bread which got smashed i've never had a problem with the store everyone has been so nice but I noticed that a handful of new people were hired this is the second time this has happened but yesterday's was not good I am only making this complaint because I know the next customer may not be so friendly I didn't want to come back into the store and embarrass him that's why filing the complaint online I've had no problems with the people that have been there for a while only with the new hires they need to be retrained On their customer service and how to pack groceries, the next time I'm in the store I will make sure I look to see who is begging for Patty. Thank you for your time

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10:59 am EDT

Kroger kroger 12 oz cans seltzer water

My son had a situation occur last night 04/15/2018. Last can in the 12 pack. Unshaken, kept at room temperature (70 degrees), pulled the tab to open, and exploded sending the aluminum flap that's suppose to push downward, flying upwards, hit the ceiling and ricochet somewhere in the kitchen. Still haven't found that piece yet, and YES, sounded like a gun going off. It sliced the under part of his thumb. Not enough to be stitched, but bled pretty darn good! What if that shrapnel had caught his eye? Thank God it didn't! That incident was extremely dangerous, and should have a value attached to it! Anyone else out there have a similar story?

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8:35 am EDT
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Kroger help at the self checkout

Hello, I would like to share my experience while checking out at the self checkout on 4/14/2018 at 07:59am.

I asked the Lady working in the checkout, her name is Kelly if she had a hand scanner to scan my 2 cases of water. She was very rude, she picked up a case and scan it stating that this is how everyone else does it. She was not very nice, and I felt that I was asking her too much if she had a scanner.

She also said that she do not normally work in this area, and do not know how to use a hand held scanner. How is it possible to have someone working in an area where a hand held scanner is required if needed.

I said I am sorry I always asked for a scanner. You see I am a 80% disable Vet. My right shoulder is in constant pain. I am on Meds, and also receive deep tissue steroid shots for the pain every 6 to 8 months. It is very difficult to pick up a case of water and try to scan it.

I felt like she think I need to be like everyone else who can pick up a case of water and scan it at the same time. It was a challenge just to load it in the shopping cart.

If only she knew that I spent 25 years in the Army, 6 Wars, 12 Deployments, got shot at. But what I am suppose to do, tell every Kroger employee at the self checkout that I am a disable vet and show them my VA Disability Card. I did went to customer service in the store after it happened and talk to the lady there, and showed her my VA Disability card.

I thought Kroger was a customer friendly place to shop, but now I am having a hard time trying to figure it out.

The cashier Kelly was CHEC 501, according to my receipt.
Entry ID: [protected]-521

Last 4 of my customer plus is 7051

The Store is located at:

5007-B Victory Blvd, Suite 2
Yorktown, VA 23693
[protected]

Thank you.

Sincerely.

Intiaz Khan
[protected]@gmail.com
[protected]

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3:27 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Kroger - this chick needs to be fired

On the Kroger located on 5341 Highway 20 South, Covington, GA 30016 has an employee named Deanna and she is very rude and manipulative. She's a bully who picks and choses who she thinks is soft or weak. She constantly stares daggers at my niece who has done nothing to her and treats her like she's stupid. She's nice to everyone else in our party but my...

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8:02 pm EDT
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Kroger employee

I like to shop early in the morning before it gets too busy. Everytime I come in there is a young girl who works there making the shelves look nice. She seems like a nice person but she always smells like old sweat and dirty private areas, I don't know if she doesn't take a shower or doesn't use soap but it's not a nice odor to have to smell when you're shopping for food. A couple of times I had to leave my stuff behind because it was so bad I couldn't even think of food.

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9:26 am EDT

Kroger private selection texas inspired bbq kettle chips

Purchased in March 2018 Product code [protected] 13:55
UPC # [protected]
These chips are a rippled kettle potato chips with TX style BBQ seasoning.

My husband has been on a kettle chip kick right now so I got them.
All the chips in the bag were no bigger than a quarter with 50% of the bag being little finger nail sized chips and crumbs.
We were highly disappointed in your product.
I thought Private Selection was the upper crust of the Kroger lines but these were not all that.
And he liked the seasoning... not loved the seasoning... so we will not be buying this product again, we were highly disappointed.

I have purchased other PS products from Kroger and had no complaints but I had to write about this one
My sister bought a "Chicken" flavored chip of some kind and threw it right into the garbage. Need to up your game - Private Selection

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12:54 pm EDT

Kroger bottle return

I went into your Lincoln Park store to return 28 bottles. The bottle machine is down due to remodeling. I proceeded to Customer Service. I informed Judie that I was returning bottles. She said she could not accept them due to the machine was down. I asked for a manager. She called Rachel, who never came. She then told me the machine was up, I went back out & the gentleman told me it was still down. Went back in the store. Judie called for Rachel again.in the meantime, Kelly came out & asked what was the problem. I told her & she gave me $2.80 & accepted the bottles. Kelly was wonderful. Judie & Rachel need customer service knowledge & skills which they're lacking. Thank you!

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Update by Wonderfulone
Apr 10, 2018 12:56 pm EDT

Judie & Rachel need training on how to treat customers. Without customers there is no job for you!

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8:15 pm EDT
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Kroger seafood, duckies deviled crabs

I bought a package from the store in chester Va, great store but they changed their supplier, &the price is the same but the quality sucks, I found filling in the deviled crab that should have been thrown out. I forgot their other brand but it was much better, thank you for listening. I don't complain much but I drive a ways for snow crab & deviled crab so when I got home the snow crab leg clusters were great, however the deviled crab really sucked. Sorry.

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5:05 pm EDT

Kroger store manager, kim / jennifer grocery manager

Frist if all I would like to give you a summary of who I am. Patricia Yeary, I work for Advantage Solutions/Compass, I am a resetter, and I love my job. I have a wonderful boss, who I love working for. I was employed by Advantage to complete resets. I take pride in my work, I am dedicated to make my work. Because it is a reflection on myself, my Boss, and the company that I work for. I was also in the military fulltime for 30 years. I worked for Kroger 83-85.
Brief detail of complaint. Over all both Kim and Jennifer are RUDE. Jennifer has an extremely foul mouth. That I would like to enlighten you on some of the colorful language, she uses every day. In front of myself and Kroger Customers. I would like for you to hear it come out of my mouth, to experance the full impact of it.
Today I had my first encounter with Kim at 741. I was just finishing up my reset. Kim stopped me in the back dock. She said " I know it wasn't you, but she walked right by me and put her trash on the floor". I turned to look, and I said. "Oh that is mine, I put it there". Kim replied, "no she walked right by me and put it there". I told Kim, "ever since I have been working there. The guys tell us to put our trash by the door". Kim snapped back with, " If a manager is back here, you need to have us unlock the door". I tried to explainto to her again, that, that is what we have all been told. So I told her to open the door for me. And I put my co-workers trash in the shoot.
This is my first encounter with Kim. I don't appreciate her tone and attitude. I am considered a vendor, not trash off the street. She needs to take a diversity class, and realize that is not how you conduct yourself. If you are an employee of Kroger, let alone a Store Manager. She did not introduce herself, she did not ask who I was, she just started talking nasty to me about something, someone else did. If she had a problem with one of my co-workers. She should have introduced herself to them, and calmly enlightened them on the back dock, trash policy. Or Kim should have called our Boss. You don't chew someone out, over someone else's mistake. When I worked for Krogers, I would have been written up for addressing and talking nasty to a vendor. As Kim did to me today. Her tone and attitude are totaly unacceptable. I will call tomorrow and give more details.

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10:27 am EDT

Kroger kroger's pharmacy

I have been with Kroger's for years I recently changed pharmacy due to the manager unprofessional service. I still get medication fill in which the doctors can not call in. I'm considering going to another pharmacy. I stop by Kroger on Thursday of last week 04/05/2018 to get my prescription fill. The prescription could not be filled until today 04/09/2018. I called the pharmacy this morning at 9:00 am to pick up my script. Marie at store number [protected] told me the script will not be ready until after 12:00 pm. I asked to speak with the manager she stated I am the manager. (Remind you the script been there since last Thursday) I told her I could not wait until 12 because I had to be at work. She stated I have a lot of script to fill and you just have to wait. I told her I will be there in 20 min to pick up my script. When I got there the script was not ready and she did not look or speak to me. She told the tech here have her to sign this. The pharmacy manager name is Marie at 3311 N. Sterling Ave. Peoria Illinois 61604, store number [protected]. Just think I was thinking about changing my prescription back to this store. I need my medication like everyone else, I am a human being and deserve to be treated like one. If I'm paying money out of my pocket I deserve like others to be respected and treated like a customer and not a number.

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6:59 am EDT

Kroger was placed on suspension without previous notice of wrongdoing

Was placed on suspension pending termination on 02/27/2018. For violation of company policy. (policy that does not exsit) had prior authorization from management to "sample" products for night shift huddles. Company has so far refused to allow me to come back. And I am attempting to file for an aribitration. Step number 4 with the union. Which I feel has not done its complete job. I have witness statements, stating the permission was granted from the previous manager and no one bothered to change rule when they let him go. All co-mangers in store knew about the procedure. Feel I am being targeted.

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10:04 am EDT

Kroger kroger brand santa fe style with chicken salad for one kit

I bought the salad hoping for a delicious, filling meal during my lunch. And what did I get you may ask. Well let me tell you. I got a salad kit with about 6 1/2 pieces of cheese. The cheese was supposed to be muliti colored and I only received one color. The cheese was also not in the correct compartment which made it very difficult to properly construct my salad. My fork was also moist which made the task of eating my salad quite a hard. Please fix these mistakes and get back to me.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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