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4.5 11113 Reviews

Kroger Complaints Summary

84 Resolved
1399 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1497

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L
5:06 pm EDT

Kroger kroger brand plain english muffins.

Best if used by Mar 07, HO [protected] K01
These and the last muffins I purchased like them on a different week are horrible. I've always purchased Kroger brand but on the last two packages, the bread was doughy in the center. Even after toasting the bread in the toaster, it was doughy. The dough sticks to your fingers like glue when tearing apart. We have thrown away both and are apprehensive about trying this brand again. I'm not sure what you are doing differently, but it needs to go back to the old way. These were purchased at the South Hills Kroger on Fledderjohn Road in Charleston WV. I have not contacted the store, as I didn't feel that would make a difference.

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RemoveWithReason
, US
Mar 16, 2018 2:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"I have not contacted the store, as I didn't feel that would make a difference." Are you serious? You'd be offered a full refund for your item. You don't know what they're doing differently? They were likely not baked long enough or hot enough during their manufacturing process. Problems like that can happen from time to time and not necessarily all errors can be caught. Even if it's from 2 different packages that are a week apart, they're likely both produced from the same facility that could be having a repeating issue with their oven. Life isn't perfect for anyone. We all receive our form of faulty items at some points. Next time, go back to the store with your muffins and receipt.

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H
9:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kroger pharmacy

I'm an insulin dependent diabetic and on occasion I run out of insulin syringes and my pharmacy closes at 5:30pm on weekdays and closed on weekends so, in emergency situations my husband will try to purchase a pack for me and every time he tries the pharmacists are rude to him and attempt to refuse service to him and I am not always able to go up there myself. This is absolutely ridiculous and really angers me because my life depends on these supplies.

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Resolved

I've emailed them with no response yet and am unable to call corporate office until tomorrow morning. Not resolved at this point.

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K
7:17 pm EDT

Kroger security guards

Kroger security guards at your Union store sit on their butts and phones and I have never seen them walk in the parking lot. No wonder people are robbed in on your lots. The store on Cleveland has guards that actually walk outside in the lot. The last 4 visits I have noticed your security guards at your Memphis location on Union are sitting in the location where the shopping carts are. They are on their cell phone, iPad or talking to each other. When I called to complain, all the person could say was alright 3 times. I have watched your lot congested while people stop for 5 minutes to unload their groceries in front of store while your so called security guards are sitting there and will not even walk 10 feet to correct a problem. 3 nights ago there were 3 people following single women outside very aggressively asking for money. Security guards sat on their butts and had their backs to the lot. One on their cell phone while it was plugged in and charging. I guess your company does not fear customers being robbed or assaulted while your security does such a poor job? Don't u have cameras to watch areas?

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9:47 pm EST

Kroger self checkout/ manager

We just left krogers, 1030pm on a saturday night, and the "manager" was unacceptable in my opinion. We bought over $100 worth of groceries, had to use self checks out because no lines had a light on. Yet we waited over 5min for someone to come over to help us since the screen said to wait for "an attendent". The attendant was putting customers through a line with no light so first of all, if we knew it was open, we would've went down it. However, we went to self checkout and when we finally got the "manager" she said, we don't have to serve you when acting like this. She was implying that we were complaining for waiting over 5min when she was doing nothing to help us. Another worker had to go and get her and that other young worker was spraying air fresher throughout the store as it smelled like crap. Shouldn't a manager be on the floor helping!? This was the sidney, oh around 1030pm on 3/10/18 btw and their service was poor at best. She had no reason to get an attitude for actually getting up and doing her job. Quite frankly I was in a good mood and said nothing. However, normally I would've told her where to go and left my groceries for her to put away with the unporfessuonalism she showed us. We definitely will not be back!

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7:30 pm EST
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Kroger checkout

I drove a half an hour in order to shop at kroger today, i went specifically today due to several sales that were only valid today with the digital coupons. As soon as i get to check out the stores system crashed an no one was able to check out. I decided to wait after hearing a employee announce it would be only a matter of minutes till the problem was fixed. Well i waited and waited as the lines continued to grow trying to be patient. After waiting over a hour and a half i couldn't stand the pain from having to stand any longer and left. I wasted my time and money traveling to shop. And left with a dissapointed little boy who wanted the items he had been allowed to pick out. I had mainly went for the five boxes of cereal i would have been able to purchase for him at. 99 cents and the kool aide jammers, and the free kroger chips with coupon but i had other items to purchase as well. I really feel the hundreds of customers affected should still at least be offered todays specials they missed out on due to your system going down and apparently no back up plan for when this happens. I would like to add that the cashier was very apologetic.

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8:48 pm EST

Kroger service

I contacted corporate regarding my horrible experience on November 22nd2017 where the casheir charged the wrong card and then was told nothing he could do but for me to go to customer service, I was checking out at 12:50 stood in line until 1:27 day before Thanksgiving. I have always shopped at Kroger until then, when the gentleman at corporate agreed that should not have happened and would send me a Kroger gift card, as of March 9th 2018 still have not received, not even a Apology! Sincerely a Cyndi [protected]@yahoo.com, Kroger, 13700 E. 14 mile, Warren, MI 48088

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1:43 pm EST

Kroger poor customer service @ the pharmacy

I have been to the Kroger Pharmacy in my area 3 months in a row. Each time I have visited the Drive-Thru was closed. On 3/6/18 @ approximately 730p I went to the pharmacy to pick up my medication. The Drive-Thru was closed, a sign stating they were short staffed. When I got inside there were more than 5 employees standing behind the counter and a pharmacist. I have tried contacting the store and the someone at the Customer Service Call Center to share my experience with them. I am unable to walk very well due to an illness I have, hence the medication I needed from the pharmacy. The employee that "served" me certainly did not care that I really needed to use that Drive-Thru. His mannerism, tone, and words told me I was an inconvenience. How is it that this pharmacy can deny the needs of their disabled clients, have employees treat them horribly and get away with it?

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11:56 am EST

Kroger rude cashier at self checkout

03/07/2018 @10:30
I was told by self check out cashier that i was not able to purchase but 5 items of the same item due to limited quanties in the store. Cashier advised she will speak with customer service whom indeed advise to only purchase 5. I remain cool but however, if the merchandise is on the shelf, their should be a sign where the item is stating 5 is the limit. I will not be shopping at any Kroger again in any city. This is unprofessional due to the fact it's POOR MANAGEMENT. Place a sign letting customers know that you can't get but so many instead of coming to a register with an amount you think you can purchase.

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Update by dwdw810
Mar 07, 2018 11:57 am EST

Columbus, MS

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C
9:08 am EST

Kroger no shopping carts, no service at customer service, one carton of yellow label diet coke.

on 3/4/2018 no shopping carts in front, no one at customer service counter, one carton of yellow labeled Diet Coke. We asked Carlise if they could get more Diet coke yellow labelled?
Her answer I don't know and she did nothing.
My wife and I had to go to State Bridge Kroger to get the Yellow labelled Diet Coke.
What a disappointment! You really call this customer friendly!
You got to be kidding me!

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M
8:51 am EST

Kroger unethical behavior/charging customers for items not purchased

March 7, 2018
I was a shopper at your Kroger (2685 Metropolitan Parkway) where I purchased food and toiletries. Upon arriving to register I presented my coupons to the cashier (Ashley) after scanning items she went to get front end manager on duty to approved (Tissue) coupons and (Welch's fruit snack) coupons. Assuming (Jazmine) was acting front end manager at the time, she informed me that she couldn't take my coupons (printed in color) because they all had the same UPC Code. I then informed her that they all were printed from 5 different computers and some companies like (Georgia-Pacific) often use the same codes then she looked at the coupons of the Welch's and gave me the same reason on why she couldn't take them which I then showed her she was incorrect so she took those 2 coupons. I didn't make a fuss about her not taking the coupons, I told her to remove them and I will purchase my other belongings, after purchasing items I left the store to return noticing that even though she was asked to remove them she still charged me for the tissue. I went back in the store to let her know what took place and then she had an attitude about it told me that the tissue was only 2.57 which is was 4.99 and I purchased 5 (that I didn't get) she then went into the register and gave me ($28.57 refund).
I spoke with the manager Frank Bailey who seemed not to care and what took place with her and her attitude so then left and went to purchase the items at my Peachtree City Kroger in my home area with no problem and I then did the calculations to notice that the young lady (Jazmine) gave me to incorrect change, she should have giving me ($21.53). I would like for someone to contact me regarding.
-Your coupon policy
-Resolution for complain made
-Will it be possible for me to receive my product
-Returning correct amount of change to store (I'm pretty sure the young lady who drawer it was, was short at the end of the night.)

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9:09 pm EST

Kroger pharmacy

On 2 separate occasions I have dropped off prescriptions that needed to be filled so that the medicine could be taken. Both times I was asked to come back to pick them up. Upon returning for them I was informed that it could not be filled without authorization from my insurance. When I asked them both times if I could just fill them and pay for them myself, they replied yes and did so. But again had to return to pick them up. Why couldn't the pharmacy just have called me to inform me and ask what they wanted to be done? I spent extra time going back and forth waiting on these. I think it's rude and disrespectful of the pharmacy to not have at least called me.

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8:32 pm EST

Kroger service

Without knowing what I was buying or if I was going to use any coupon, Audrey, the front supervisor who was standing at the customer service desk called my cashier, Shirley and told her not let me use Palmolive coupon when there was no Palmolive item in my cart. She then came over when I was about to pay to check the stuffs that I was buying as if I was stealing or doing something illegal. I felt singled out by her action.

7615 US Hwy 70
Bartlett, TN 38133

We have 5 Krogers in 15 minutes radius but we chose to go to that Kroger . We also use the pharmacy there. We've been going there for years and I've never met anyone like her. Her action surprised me. I did not understand why she did that. Was it because I'm Asian? Or because I'm trying to use coupons to save?

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7:46 pm EST

Kroger verbally abused and unlawful detainment

Store: 9080 Taylorsville Rd, Louisville KY
This is the third time I have filed a complaint on this same employee, Tonya. The last time I asked to have a returned call but never received one. I have been verbally abused and unlawfully detained by this employee twice. She repeatedly stated that this was in retaliation for me previously calling corporate on her. My rights have been violated and all I am asking for is that an investigation be conducted into her behavior and to be informed as to the findings.

I was at the Stony-broke Kroger in Louisville, KY tonight when Tonya refused to let me leave the store and took my items that I paid for out of my cart and hands. I paid for my items and was trying to return a pork loin that I had just bought and Tonya was working customer service and refused. She took my receipt and went over to the register I checked out on and pulled coupons out stating that I was not leaving with my items I used coupons on. When I tried to leave with my items she physically stopped my cart and started violently pulling my bags out while yelling she was going to call the police, causing a scene. At this point she is now refusing to let me leave the store and called another manager and the police. I kept telling her I just wanted to leave with my items that I had already paid for that she now had behind the counter, she refused. This is the second time she has held my property and refused to let me leave the store. I have already called and complained twice about incidents that happened with her at this Kroger this is now my third time reaching out about her unlawful behavior. She kept stating that she knew me and that she knew I had called corporate on her before. After a few minutes of arguing with her another manager came up front and asked what was going on. I believe his name was Dave and he was the Assistant manager. After hearing both of us speak he immediately told Tonya to give me my items back so I could leave. As I was leaving Tonya was mad and stating she was banning me from that Kroger and if I stepped foot in there again they would have me arrested.

I do request an investigation into this matter and to be contacted as to the outcome.

Ali Edwards
[protected]

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10:18 pm EST

Kroger extremely rude customer service.

After a friend recommended the Kroger Marketplace on State Street in New Albany for Levi's jeans, I went there to check out the apparel section. The store was noticeably dead as I walked to the clothes. I located a few items I would like to try on for fit. I walked up front to ask about trying on and was told the section was closed. As I went back, I saw fitting rooms. I let myself in and almost immediately heard security be paged to apparel. The guard rudely told me I needed to leave without explanation. When I asked to speak to a manager, another associate said I was "throwing a fit." Even though there were numerous employees standing around playing on their phones, Kayla didn't see fit to have one of them to go to apparel to watch me if they thought I was really going to steal. If it is store policy that apparel closes, it should be posted. I left and went to the Marketplace on Dixie in Louisville. I had a totally opposite experience. While looking at jeans, an associate asked if I would like to try them on and explained they were on sale. I ended up spending $121 on apparel and will return to that Marketplace. Although I have shopped at the one on State Street through many renovations, I will never shop there again.

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8:58 pm EST

Kroger buying wine

I shop at this Kroger weekly. I went in today to buy a bottle of red wine for a family dinner. I am 26 years old and 5 months pregnant. I very much so look old enough to buy wine! This lady looked my I. D over several times, looked at me and then called someone over to look at it. They told me they couldn't accept my ID because there was a slight rip in lamentation of my i. d. I have never heard of such a thing and have never had problems with my i. d. I am livid! I left and got wine elsewhere with no issue!

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8:06 pm EST

Kroger seafood

Tonight I thought I would treat myself to shrimp especially since it was on sale for 7.99/lb. it normally was almost twice that price and it was the big ones. We brought them home, and grilled them...they would not peel and they just did not taste right. I think they were old. Since they were on sale does that me that, we the consumer should expect a less good quality product? Does being on sale mean you have had them in the freezer too long? It was very disappointing, this was to be a treat not a let down.

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11:18 am EST

Kroger magazines

Aren't ya'll supposed to put little plastic covers in front of the magazines in the checkout lanes? There was a Sports Illustrated swim suit edition on display today, and my baby yelled loud enough for half the store to hear, "hey mamma, I can see that ladie's booty!". It was very embarrassing and I shouldn't have to worry about my child seeing pornography when we're just out to buy some food. Take care of this immediately, please!

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7:00 pm EST

Kroger sheba perfect portions salmon & tuna cuts variety pack

Hello,

This is absolutely unacceptable.

I have order groceries from ClickList at the 4901 maple ave Dallas tx 75390 location, like I have many times before. I got home unloaded and one of my bags smelled horrible, I am unpacking and bugs fall out of my cats food. When I open the package I am disgusted with not only the smell but with what I saw. Bugs on not just one or two of the containers but all of them.

I call the store and speck to a manger, the solution credit my account for the amount. Not any where in the conversation was it addressed that rotten pet food (or food of any kind) was on the shelve, but someone honestly selected this item completely ignored the smell (kinda hard to miss) and placed it in my car.

This is ridiculous and not something I should have to worry about when shopping/ order my groceries.

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9:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kroger pharmacy fredrich bvld. portsmouth, va

yesterday March 1 2018 I went to your pharmacy to to get a shingles vaccine. I gave the atendent my medicare card part A&B and my Aetna RX plan card so that it could be put on file. I was told that the vaccine would be $163.90. I was asked if I still wanted it? I said yes but I interested to know how much I would be paying for the vaccine if I was uninsured, she replied that she was not able to tell me that, I replied that did not make since to me she started typing and came back with the amount of $175.00, I was informed that I would have to fill out some paper work I filled it out and signed it, handed it back. and was insstructed to take a seat. During this time could not help but notice that the Pharmaist seemed manic in her behavior, counting out pills to put in bottles at very fast rate while at the same time shacking her head back and forth and talking to her self, she seemed very upset. I think her name was Kathrine on name tag. I thought that since was already there I would get a Tetanus vaccine if it was alright to get both on the same day. Kathrine called me up to pay for the shingles shot, I asked her if I get both shots, she said she would have to look it up, I paid with a debit card. she walked away and did not come back so I pulled my payment off of the the machine and put in my wallet. There was some conversation between Pharmisist and worker I was told the the cost of the second should be $61.57 and that I would have to fill out a paper for the second shot, which I did. When I went to pay for the second shot the Katherine told the worker that I had not paid for the first one. I told worker that I had pulled payment off of machine myself. She said she would have to see it, I looked for it in my wallet could not find it at first and after some looking I find it, and paid for second shot, and sat down. when Katherine was ready she called me into small room and asked if was right or left handed, I told her I am left handed she stated that it would be best to get the shingle shot in the left arm because the the other shot could be sore. she also said that I was getting a great deal because the shingles shot was $1000..00 without ins. I told her the worker had toldi t was $175.00 without any ins, she said oh the whole vile was $1000.00. then she started to give me first shot in my left arm, she could me that the needle to go into my arm, thati have scar tissue in the area. I told her I did not have scar tissue, she tried it again, needle would not go in, then it was the reason that she was inferior needles, left came back with a guess it worked. then the other shot in right arm. DONE glad the I was not going to be sore in left arm (left handed} but some hours later very sore in left arm fine in right arm, I assume somehow it got done backwards I was told during this time that they were short staffed and that she was pulling her second double shift in a row. VERY SURREAL I did think about just leaving mostly because Katherine seaming to be on the verge of a breakdown my # [protected] Jerry Cooper

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10:14 am EST

Kroger associate complaint

Good Morning,

On yesterday February 28, 2018, I went into to the store to purchase some items. As I was getting ready to check out, I went to a 15 items or less line where the cashier Bobbie was checking out. I asked the associate about if they had a pacific item was on sell. This associate got smart with with me and getting loud just because I ask him a question. He stated, "do it look like that it on sell".in return I told him, I just ask a question. He then start discussing me with the customer behind me. I told him that was uncalled for. As I was walking out, I stop to talk with another associate. Bobbie stop ringing up his customer and turned around. His comment was, "Don't be asking for a discount". He this this in front of other customers. First of all, I wasn't asking for a discount. I was just simply speaking and asking her how she was doing. I didn't appreciate how I as treated on yesterday. His customer service was very poor, like always. Every time I go in the store, he is very rude and loud. I honest believe this is not how Kroger associate suppose to act. I am very disappointed in the way I was treated at Kroger here in Greenville, MS.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

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- Summarize the main issue with Kroger in the 'Complaint Title' section.

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- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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