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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:55 pm EDT
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Kroger cashier and override cashier

I was shopping at your krogers on rangeline toad in carmel indiana. On friday 3/30/2018. It was about 9:30 pm I saw that you had colts ponchos on sale for 75% off you had2 left I thought this would be great for an easter gift for my 2 grandsons. The price normally was 39.99 I went to the check out at that time only 1 cashier was open beside self check out. I went through her lane I had put the poncho at the end of my order to make sure it rung up right, it did not it came up the reg. price of 39.99 I told the cashier they were 75% off she removed it and tried to put the 75% off a couple of rimes and it did not work so then she decided just to put in a price of $15.00 each I then said I think it should be about $10.00 apiece. She said Well I do not believe they are 75% off anyway. I then told her yes they are would you like me to go get the sign. She said no my bill came to $125.00 and so odd cents I gave her 130.00 cash for some reason she could not total me out had to call for an over ride (I believe the reason she could not cash me out was because of all the entries and voids that she had made) Karen I believe was the name of the over ride person. she (the cashier told Karen I had all of these colts items that was reason for over ride Karen asked where are they she said well she has 2 in her cart. I then explained to Karen what had happened with not one word responce from her. I then took my cart and went back to the place where the sign was located and brought it up front to K aren who was now bagging for the cashier and showed her the sign then also showed it to the cashier neither one of your employees said they were sorry or anything I told them I did not like being called a liar. I kept my voice at a low tone not to cause others to hear I can not believe that employee can treat your customers in that manor

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6:01 pm EDT

Kroger visa gift card

So I purchased a $50 visa gift card on 3/30/2018. I went to the pump and tried to use it to get gas. It said declined and asked me to come up to the counter. I did and the clerk advised I can't use it at the pump. I asked him to decline it and left. I then went to another gas station where it did not work inside or at the pump. I went online to check my card and it said my card balance was $0. I came back to kroger and asked customer service. They advised me to just call the number given. I called and was advised that they would hold my money for up to 10 business days. I then called the number on that was on the back of the card. They advised me that b/c I tried it at the pump that they took my money and would hold it for 3 days. They said that I should have gone to the register for them to swipe the card the first time.
My complaint:
Nobody told me this! And now I have to wait 3 days to have access to
My money!
This is some kind of [censor]! I put the money on that card and I except to be able to use that money now, when I need it to put gas in my car!
I am going out of town tomorrow and was needing that money for the gas and food while I was out of town. Now because of this [censor], I have to go and find a way to get $50 somehow by tomorrow morning!
Thanks for nothing kroger!
I will never ever shop at your store again!

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4:41 pm EDT
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Kroger service - totally unacceptable - this store is a consistent problem

I have been a Kroger customer for over 45 years and spent a literally tens of thousands of $ with your company.

This Kroger store (its store manager is a "Mr. Bishop") is a consistent problem at check out and I have witnessed it for several months before ever writing. I've given Kroger Nashboro Village every opportunity to improve, yet nothing changes. They and their manager/Mt Bishop clearly only are trying to cheap out and save labor.

Why would ANY Grocery store in this competitive market (consistently) have only 2 full check out lines on Friday afternoons at 3 pm? Yet this store does it consistently while my 90 year old Dad waits for 25 min.

The 2 poor girls working feverishly at full check out called 3 times for Mr Bishop and any manager to come to check out and assist, yet no one came for at least 10-15 min?

I gave up — -Kroger's better wake up - I have many choices in Nashvilke whether Publix, Trader Joe's etc and I WILL take my and my family's business elsewhere and encourage all I know to consider doing the same. If needed I have several local network media acquaintances who's love to do a "consumer story" piece on local news about Kroger's "customer service"

Shame on you Kroger; someone from a Reg or Corp Mgmt standpoint better wake up, check on and improve your management at Kroger Nashboro Village. No wonder Whole Foods (and Amazon) see an opportunity - Wake up! Before it's too late

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9:20 am EDT

Kroger management

Hi, I use to be a cake decorator for bout 3 1/2 months. I use to love this job, but slowly it became my worst nightmare. Finally finding a job I love, but dealing with being bullied and going unappreciated by my managers pushed me away. My manager never helped me r gave me guidance, but yet was quick to nit pick and complain everyday about things I wasn't even doing.. Teamwork was unheard of. And the worst part was the store manager takes his managers words over his employees and is to lazy to observe and get his own opinons of what was REALY going on in the bakery and other departments. The store was completely ran by favoritism. I feel sorry for anyone who works at that store. The last day I worked I was pulled to the office to have a talk with the boss and my dept manager. I was finally happy to be able to talk bout the issues I was having, but quickly I realized that was not happening. Instead everything that came out of my mouth I was told I was a liar. And to top it off I was being yelled at and talked to like I'm stupid instead of the mature 35yr old women that i am. I could have stayed and yelled over my bosses yelling and defended everything I was being accused of, but instead I just kindly said sir if your going to speak to me like I'm a child I will just go. And he points to the door. I said yes sir no problem and left. I am 35yrs old. I have had many jobs in my lifetime and I have always been praised by managers and employees for being one of the best workers in whatever job i have done. Sitting in that office was a joke to me. I had dreams to retire there, cause I loved cake decorating so much, but unfortunately there r always others ready to strip us from the things that make us happy. No dream is worth being so disrespected. That store is a mess. The managers and bosses r so out of touch with their employees. They relie souly on their buddies and friends in management posions words rather than seeking the real truth. There r still employees there today suffering . Being accused of things they didn't do, being yelled at and talked down to instead of handling things appropriately. There's no reason for an employee to get yelled at. If an employee is doing something wrong. Give them a write up, don't yell sir. That way there is a record that records both employee and manager issue to be fair. Yelling and Being talked down to is un professional and disgusting. Just cause you r hire ranking does not mean u own your employees, and realying souly on the word of your managers instead of trying to communicate and understand the employees at the bottom is what is causing the store to run like crap. It's like a house. You start with the foundation first, not the roof. I would have liked to have been kroger family for life, but the way i was treated and everything i experienced, it was not worth it. At the end decorating cakes was not fun anymore. The smile, the laughter, and the joy cake decorating gave me was no longer. I kept telling myself to push through. One day I will be treated right, one day we will all be treated right. But sadly I realized that day is to far away, the fight was not worth it. Being mistreated everyday was not worth it. Slaving for people that do not care bout you is not worth it. One day I will find my work family, unfortunately it will never be at Kroger. Prayers for all the employees at kroger on Nashville Hwy in Columbia, TN. Hope things will get better for you all.

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5:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Kroger - heritage chicken

I purchased 3 packages of your Heritage farm's boneless skinless chicken tenders, One of the packages had a rusty piece of metal with hook shape on end in which I bite into. I had made shredded chicken tacos The piece was about the size of a tooth pick. I immediately contacted Kroger on West Saginaw st in Lansing Mi and spoke to Chris Manager, who said he...

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8:38 am EDT

Kroger horrible customer service

Date: 3/28/2018 @ 7:43pm
Numbers on receipt: [protected]
Cashier: Mia
Location: Fairview Road Kroger

Cashier did not speak to me at all as she was checking me out. Then I gave her my coupons and I had a Mayfield $1.00 coupon a Novelty Item 4pk or more. She informed me the coupon didn't work. I told her I bought Ice Cream Sandwiches 6pk. She said get them. My groceries were already bagged and in the cart. I said excuse me she said get them. I said they are in there and pointed to my groceries. She continued scanning my coupons then told the courtesy clerk to find the sandwiches if they were in there. I said don't worry about it because her line was long enough and I knew the sandwiches were at the bottom of the cart since those were one of the first items scanned. I then said you guys have horrible customer service and she laughed at me and didn't say anything else. She took my money and gave me my receipt and started ringing the next customer. This is not the first time I have received bad customer service. I live 7 minutes from this Kroger and its a convenient store to shop at; however at this point I will drive somewhere else to do my shopping. I spend entirely too much money in this store to continue to get treated like this. Management continues to allow the service to go down. Unfortunately this receipt didn't have a survey on there otherwise I would have completed it along with sending this complaint.

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10:46 am EDT

Kroger unethical behavior

I was shopping in the Marmet WV Kroger store. The cashier Selina was checking out another customer in front of me. Another clerk, James came up to Selina in an aggressive manner. He proceeded to scream, not just talk loudly, but scream at her. He said, and I quote, "you dont tell me where to park my damn truck"! She didn't say anything back to him, she continued on with her customer. Then he came at her again poking his finger with in an inch of her face, screaming the same obscenity. I felt very uncomfortable. I thought he was going to hit her. He towers at least a foot taller than her, It is very disrespectful for a man to talk to a woman like that. He had no right to act that way in private, let alone the public. He scared her and humiliated her. I believe this is considered work place harrassment/hostile work environment. She started crying and he walked into the office. The lady on duty just said to him, James you need to calm down. Then he said the same thing to her. After Selina started checking me out, I asked her if she was okay. She said yeah, this is not the first time he has done this. He told a customer to bag his own groceries.
If this is the kind of clerks that will be there when customers are trying to shop for their families, I will be shopping at Piggly Wiggly from now on.

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4:46 pm EDT

Kroger the manager shaud lied to me, avoided/ignored me, was flat out rude to me.

A manager named shaud interviewed me and said he started my back ground check and I had the job that was a month ago I've tried to talk to him about it several times and he has straight up avoided me and refused to talk to me I cud of been looking for a new job if he wouldn't have ignored me and worst of all the last time I tried to talk to him he was extremely rude and told me to leave he can't help me so he lied to me ignored me and was rude to me no employee should be allowed to get away with treating customers this way or possible employees. I've never made a complaint about some body until now this is ridiculous.

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Ydnm1985
, US
Mar 26, 2018 6:02 pm EDT

Maybe he didn't hire you because you say things like "cud of" instead of "could have." Try having the bare minimum of literacy and you may have better luck.

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6:26 pm EDT

Kroger pharmacy

Waited in drive thru At. Kroger. When I got yo to the widow I waited 15 more minutes before they came to the window. I pushed the call button a lot of times but no one answered. There was 3 cars behind me. One of the cars got out of line and went inside and told them there was people at the drive thru. C they said the call button wasn't working but evidently they don't check to see if prettier are waiting in line. My script Wasn't ready and they said it Would be ready in 2 minutes. I said ok. She did anyone behind you in line and I said yes 2 cars. She told me I had to get out of line and go back around and wait. I said for 2 minutes after I set here for 20 or 25 minutes total. She said it's not fair to the customers waiting in line. I asked is it fair for me to have to get our of line and wait again. I asked for the manager. I asked the manager in pharmacy the same thing I asked the other lady. She asked me fo I have to get the store manager to vcome Make you move. I went inside and talked to the store manager. He was very apologic and very nice. I deal with customers on a Dailey basis and this isn't good customer service. I've been a loyal Kroger customer for many years. Very disafied with the customer service I received today.

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4:52 pm EDT
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Kroger customer service

On March 21, 2018 I went into a Kroger store 735 And Houston, TX 77077 on Dairy Ashfird and briar Forest. I had to empty primo water bottles to exchange along with a seven dollar gift card voucher and $87 ticket for an exchange. I told the representative named star at the customer service desk that I had to empty water bottles to exchange along with two 7.00 dollar credits. When she was ringing everything up she told me a owed 14 or $15 and I asked her what she meant because I was exchanging to empty water bottles along with 27 dollar credits so I should just be paying tax. When I said that she became very rude and irate and was belittling me and told me that I didn't know what I was talking about. I told her I was in customer service as well and please help me understand and not talk to me in a negative or derogatory way. She told me that I don't know what I'm talking about and if I do not like her answer I can leave the store or talk to a manager. I asked her again I'm not understanding why you're getting upset I'm trying to understand why I'm not getting my credits along with the exchange for two empty water bottles. She then yelled over the loudspeaker in the whole store for two different managers and went to every cash register pointing at me whispering into the employees years making me feel very uncomfortable
. I really hope that your store has cameras and voice COM because it was out rages Lee embarrassing for your store and your company for her to be talking to a customer like that. I'm not sure if it's because I'm gay but I feel very belittled and very disrespected after that visit.
When the manager Kristine Came to the counter and I explained her what was going on and she told me she understands exactly what I was saying. And told me that she has to always side with her bookkeeper at customer service. Keep in mind she said that before I even explained what was going on. Then after I explained to the manager of the store that I had to empty water bottles and 2 7 dollar credits for water she said technically I was correct. Then I aster isn't that what we're talking about. The employee star then came up and said a few derogatory things which I'm not going to repeat and walked away while the managers just standing there with me looking like she's completely embarrassed. I didn't ask the manager I have two empty water bottles a credit in a seven dollar credit gift card should I just be paying taxes for this exchange. The manager then said I don't " stack. I'm not sure what that means but I just wanted to get to fill water bottles with the two vouchers that your store provided me and was not able to get any of it. I left the two empty water bottles at that store along with the 27 dollar credit vouchers and said I would be contacting customer service because I am too old to argue and let someone be little me where I'm supposed to be spending my money. I'm not sure if it's because I'm gay but if this doesn't get a resolution I will be seeking further action because all I wanted was to full bottles of water while I was exchanging my empty ones and giving them 2 7dollar credits.
My name is Joshua M Parmley.
[protected]
I will never go back to that Kroger store and I go there three times a week and now I have to find a different store out of my way and because of someone that is employed by your company being rude disrespectful and haggling me.
I need to be contacted back in because this feels like a hate crime and the employee made me feel so low that I don't mean anything.
[protected]@gmail.com
I told the manager that customer service from the corporate office would be contacting them because you can't treat people like this so I left my empty water bottles and credits at the customer service desk because I didn't feel like being belittled anymore

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3:29 pm EDT
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Kroger multiple out of stock items

This is my second complaint about this issue. Last time I was told to expect the manger to contact me about my complaints lol, lie. But honestly, I don't want to speak with the local manager, that's your job to police him. This store used to be managed for years and years, decades even, by two of the best in Don Cherry and Ed Asbridge, but the current manger couldn't manage a popsicle stand. There is no excuse for the same popular items to constantly be out of stock. None. Zero. Nada. Zilch. You either come up with a plan to have employees checking the shelves and restocking more regularly or add more space for your best sellers. Retail 101, I know because I was a retail grocery manager for years and years. If I ran out of an item I ordered more until I didn't run out. When holidays and large sporting events came around I checked sales figures for popular items from the year prior and ordered more that week. It ain't rocket science man, it's about a supposed retail manager actually managing his store and his department managers. This store is consistently wiped out of the same items over and over and over and over, month after month after month and it's way past old. Please help for God's sake! Signed me a loyal for 30+ years customer who is about to become a Walmart shopper. Ugh!

Jeff Smith

PS below are two separate photos taken two days apart, one this past Saturday evening at 8:00 pm and another of exact same shelf when I visited two nights later this past Monday at 8:00 pm.

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2:35 pm EDT
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Kroger rude behaviour vindictiveness

I am a 60 yr old retired man with health problems who frequents your Georgetown Plaza Krogers in Dunwoody, Ga 6 to 7 times a week! Most of my family has passed away and my 2 children never call me. I am a lonely old man who has made a few friends with some of your employees. I purchase from this establishment almost daily I enjoy eating my lunch from your dinner there and watching the TV it helps me pass the time away. Which brings me to my complaint. I guess the managers have grown tired of my presence and have decided to disconnect the TV so to run me away?! I am not a rich man and I never am confrontational (*anytime they ask me to leave I go) never disrespectful. I don't have much but I always spend what little I do have with your establishment. So when I came into the dinner for lunch 3/20/2018 Tue. and noticed that the (TV) was not on I went to turn it on and noticed that the "cord" had been removed. I was deeply heartbroken and upset, because I spend more time at Krogers than any place else. It's like my home away from home. I am a loyal customer but I never want to be some place where I am not wanted! I believe that which ever manager removed the "cord" to the TV did it out of spite just to force me away from the store. I will leave and go to Publix or some other store and take my money with me. You really should do a better job training your managers to be more respectful of the elderly. My name is Mr. Boykin my cell# [protected] I will not come back to that establishment without an apology and of course... a working TV!

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9:22 am EDT

Kroger free tire air kroger gas station

I try to get air in tire this morning. This woman I never seen before told I had buy gas first before getting air in my tire. I got air there before never had purchase gas. I thought tire air was suppose to be free. I left feeling upset. The air should be free. The situation wasn't right. If u have purchase to get air in ur tires then something mess up.

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1:52 pm EDT
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Kroger manager

I want to start off by saying this is the first for me; however I feel this cannot go without addressing. I am a constant shopper of Kroger, both my kids worked for Kroger and Kroger treated them very well. I was in Kroger Sunday as I do every Sunday doing my regular shopping. I go to the same Kroger for 25 years the Kroger in Kanawha City Charleston WV. It has feel well below the standards of the other Kroger both in customer service and having items stocked. Anyways Sunday I was in the produce and it had looked ransacked they had nothing as far as produce. I weighed my options as far as what I could by for the week compared to what they had and was very limited. I thought maybe go ahead and do rest of shopping and come back to produce when done; however another lady stated that she went to the desk to get a associate in the produce. We waited for about 10 minutes to gather as a lot of customers stated they hated this store and would prefer going anywhere but here. No associate arrived, I went to the floral department to ask for manager the associate stated would get one. So as we stood in the produce a manager walked by we assumed he was coming to see us but he flatly stated that he seen us looking around like we needed help. The other lady ask about the area. He stated that if we gave them 10 to 15 minutes would have stocked they had a lot of call outs for the day, then ask what we needed she said cabbage that was all she came for and I stated 2 cucumbers if you have. I decided to go ahead and do the rest of my shopping cause it a appeared he went in the back of the store. The meat department was bare no chicken, no ribs nothing so I thought well I might as well go somewhere else this is a waist. But my husband likes a certain bread Kroger has so I went to get that at least, while in the that isle that particular manager shows up with several boxes of produce in carrier. He said got your cucumbers I said thank you, you really didn't have to do that and he said to me so matter a fact "yea the world would have stopped if you didn't have those cucumbers" I looked around me and seen many other customers looking and was very embarrassed I said to him "that was so rude, no one should say something like that" but it did not change him he turned around and left. I decided this had turned into something unbelievable and left to shop at Walmart where I believe now for the 1st time in all my years will be where I shop. I seen the other lady in the parking lot and she stated that he brought her the cabbage and was equally rude to her. I believe that if you care about your stores you should know the kind of managers you have working in them the clerks the stockers and baggers has always been the most friendly and the reason I would go, but the manager that day really needs to know if it wasn't for the women needing cucumbers and cabbage there would be no Kroger.

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8:46 pm EDT

Kroger check out service, the lack of!

I could write a very long complaint on the lack of customer service my husband and I received at the mount gilead kroger with the cashier jessica, which was the exact same treatment the couple ahead of us received. But to make it short and to the point, no customer should have to be concerned about their groceries getting mixed up with the customers before them, nor after. Nor should the cashier start to ring up another customers groceries especially while the previous customers are still bagging their own groceries with no help from any kroger employee! We also should not have to race against that cashier trying to get stuff out of the way of other groceries that would have been smashed from her just piling it down for us to bag after ringing it up! It would have been nice if she had at least helped us bag our $196.44 worth of groceries and got us out of the way for the next customer to begin bagging their own. This is pretty pathetic! It was 8:18 pm

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6:02 pm EDT
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Kroger the magazine choice.

I just came from my local store, and I was surprised when I could not find any gun magazines on the rack. I felt uneasy as I drove home, hoping that Kroger had not caved to media, and anti gun pressure. This evening, I found out on the web that you did! Shame on you for that!, Not only does that show poor choice, and judgement, it also shows weakness. I have always talked Kroger's up for their strong stand on pro firearm rights, and was happy to shop there. But now I am going to look for a different place to shop. You guys really disappoint me with this choice, and I as well as others may very well go somewhere else, and this is sad.

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3:33 pm EDT

Kroger religious discrimination, lack of product knowledge and location, disrespect

Shopping in our Kroger store on 350 Six Forks Road in Raleigh, N. C. for Kosher and Passover groceries, today, Saturday, 3/17/18, we were SHOCKED to be told that this store had no such items due to the fact that they "just didn't get into the holiday spirit this year and he didn't even know what 'Kosher' meant." After I explained to this young Customer Service Associate that it wasn't a "holiday spirit" but a "religious" way of life like Christianity, Catholicism, Judaism, etc., he just said "it wasn't his problem." Prior to approaching this counter, I approached 6 different store employees who were stocking shelves or in the aisles helping other customers and they each had a different location for Kosher and Passover items that didn't exist. When I returned home with my perishable groceries, I called this store and spoke to the MOD who said they DID have Kosher items on an aisle we searched 3 times where none existed and proceeded to apologize for not having put the Passover items on an end cap as yet - 1 week away from an 8 day religious holiday.
To say this is absurd is an understatement. To be perfectly honest, it is discrimination at its highest form. There is no excuse or apology to the Jewish community in this area that will make up for the lack of education and respect that these employees show to your customers and I will no longer be a part of such an insensitive atmosphere.
The Raleigh Jewish community will be informed of your insensitivity and lack of respect to a major holiday and dietary needs of the community that are not being served.

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9:18 am EDT
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Kroger floral department

Last night on 3/16/18 around 9:30pm I went to this particular Kroger location and received unexceptable costumer service. I went to the floral department, and inquired about a Lily plant I was interested in purchasing. When I asked several employees exactly what type of Lily plant it was (Asiatic, Tiger, Peace Lily, etc) No one could tell me. I asked to speak with the manager (Hispanic guy named Will) Neither could he tell me nor could he point me in the right direction. Because of this I didn't purchase the plant. I am very displeased with the customer service I received from this location.

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8:28 pm EDT
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Kroger customer service

Out side of the Kroger Store on Midlothian, Richmond, VA there is a mailbox that says US MAIL. I placed 3 bills to mail inside of this box several weeks ago. The checks have not been cashed. I called the Kroger store and spoke to a manager who explained that was an inbox for the store. I asked her to check and see if my bills were there. She said her assistant had the key and when she got it she would check. I left my phone number and asked her to call me. She never did the checks still have not been received and I can't afford to cancel and rewrite the checks and if they are received in the future, I don't have the money to cover double payment. I need to know what happened to these checks. If it is an incoming mailbox they must be at the store. I can't seem to find out. I would hope that employees there are not careless to overlook this. Please see if you can take some action to locate my checks. I really need your help.

Thank you,

Carol Mahaffey
[protected]

[protected]@aol.com

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Update by Lukasb55
Mar 16, 2018 8:29 pm EDT

No response

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2:36 pm EDT
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Kroger returns without receipt

I went into the Kroger store today in Corinth Ms to return a jar of instant coffee.. since I didn't have the receipt for it, I wasn't expecting my money back, all I was wanting to do was either exchange it or get a gift card for it.. the price of the coffee was only $2.89 without tax, so it wasn't like I was returning something expensive.. but I am a regular customer of Kroger, I shop in the local Kroger store at least 3 or 4 times a week.. there is one Manager that always gives me and my fiancee trouble.. his name is Mr. Mitchell, because of him, u have lost customer's, regular customers at that, and u lost 2 more today... He is always a smart [censor] to me and my fiancee, even if we're in there shopping... U will never have to worry about me or my fiancee GOING back to shop at your store again, I will go to Walmart first... So just thank that manager for your customers changing store's... He has always gave us a problem...

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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www.kroger.com

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