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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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5:34 pm EDT

Kroger employees on the front end talking about another employee losing her full time.

To whom it may concern I was shopping monday at the kroger store 661 standing in line the Customer serivce managment name edith was up front telling two other employees that a young lady erica lost her full time and to me that is wrong talking about someone not giving a care in the world . So while standing there the cashier toni while yelling at another cashier Theresa yelling the same thing erica lost her full time as a customer that is not right and unprofessional . I said to myself this is wrong spreading this young lady busy.

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5:00 pm EDT
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Kroger deceptive marketing

Cheat me once, could be human error; cheat me twice, arouse my mistrust; cheat me thrice and you've lost me as a customer. My local Smith's (Pacheco Street in Santa Fe, NM) sold my husband a piece of beef weighing 3lbs, 2oz . It was packaged so that only the red meat showed and the fat was completely hidden underneath - after I removed the fat (a pain to say the least), the resulting weight of the chuck roast was slightly under 2 lbs. Strike 1. I bought some pork chops the following week -- once again deceptively packaged to hide too much fat. Strike 2. Last night (9/24/2017), a bag of frozen shrimp was on sale for $15.98 and when I got home and looked at my receipt, I had been charged $17.98 for the item. Strike 3! This had happened to me twice before and I had caught the overcharge at the register, but this time I was distracted and didn't spot it on the screen. I thought you should know, just in case these practices are your corporate policy. My receipt is barely legible and there is no point in my going back to your store for a refund. We are done, Smith's and I. Back in the 1980s I worked at Macy's in Cosmetics, where we were taught that if you lost one customer who spent only $5 a week and she told all her friends, you were looking at a minimum loss of $2, 600 a year; further, if she had a lot of friends, you could expect to lose as much as $20, 000 a year. Well, my food budget is $400 a month and I am not giving any of it to your stores anymore. Goodbye!

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6:29 pm EDT

Kroger clicklist did not provide items I ordered/would not honor request for providing them

I placed an order using Clicklist (about 2 weeks ago) and I was charged for two items that were not in my bags when I got home. I called and was assured that I would be given these items on my next order at no charge, as well as a $10.00 fee for my inconvenience. I thanked the manager for that, and followed her instructions explicitly on my next order which I placed today (Sept. 24). When I came to pick that up, I was informed that they could not honor those instructions and my only recourse was to request those items again on my next order because there was no manager on duty (this was at an extremely busy time in the Clicklist area). I find it hard to believe that a store does not have ANYONE on staff who can solve a customer service issue at one of their busiest times of the week. I would like a refund for the items that were not provided to me since there is not going to be another Clicklist order, if this is how Kroger chooses to do business.

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10:32 pm EDT

Kroger fresh selections italian style blend lettuce

9/23/2017 I bought a bag of your 10 oz. lettuce at Ralph's food store 2 days ago at Channel Islands, Port Hueneme, CA. A lot of the lettuce was the core pieces that you can't eat. I had to throw away a lot of the lettuce because it was not edible. I am very angry! I paid $4.50 for the bag of lettuce. I would like a refund.
Linda Mattia, 703 N. Ventura Rd., #120, Port Hueneme, CA 93041

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1:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kroger employee and management

I am a Produce employee at store #75. I actually just put in my 2 weeks because lately I got a bad reputation by a couple people and I felt like I had a target on my back. But there are plenty of past reasons That justify me quitting. I've been harassed and sworn at in my department, also once was told by a co worker in my department named Steve that "he wanted to choke me to death" and he said that right to my face. I have a lot of medical situations going on right now and it's been hard and stressful. Lately I've peed out blood and it takes me longer to go to the bathroom because it's really painful and it takes me a while to be able to get it all out. And last week I went to the bathroom and I got called back to Produce cuz it was taking me a while. And the Produce Manager, Jimmy said "where have you been? I haven't been able to find you." And then I told him I was in the bathroom and he said it was taking a long time but then I told him my peeing situation is still going on and he understood and was fine with it because he was aware of my situation. But other management doesn't know or care. Many things that led to this bad reputation, for example, Candace (one of the store managers) seen me on my cell phone and began to yell at me and she even gave me a "strike", before I could even tell her that I was on my break. She took it back after I explained but still somehow made it where she would have her "eye on me" even though I did nothing wrong to begin with. A couple unfortunate situations like this led to me getting a bad rep and me feeling like I had a target on my back. There is other employees at the store that can vouch for that too. The last straw that I had before I put my 2 weeks in happened last week. I am going through a lot of medical issues unfortunately right now, and it's been very hard. My doctor texted me and he needed a a close up picture of sores that just started to come on my body. However that spot happened to be located on my genitals. So I said okay and I nervously walked out of the store into my car where I could take the picture for the doctor and immediately went back in to work. The whole thing took no more then 5 minutes. And when I got back in Scott and Candace (store managers) were in produce (probably because I was called down when I was peeing that one time and they assume the worst in me and I have a bad rep so their "checking on me"). And they yelled at me and asked where I was. And they flat out lied and said I was outside for "15 to 20 minutes". After I explained what was going on they didn't believe me and basically called me a liar right to my face. They took me into the office and threatened to fire me even though I told them that this is a serious thing that I had to take care of. But they humiliated me and I did not like the fact that I had to explain my embarrassing medical situation and my genitalia to them for them to mock me for it and call me a liar and act like it wasn't a big deal and begin to threaten to fire me anyways. It's not like I wanted to send that kind of a photo to my doctor but it was an emergency. After I begged them and they let me keep my job, I realized that I was a person that deserved respect and didn't deserve to always have everyone out to get me like I had a target on my back. And this situation would only make it 10 times worse. So I contacted my department manager and gave him my 2 week notice. I've put up with 2 store managers, and 3 department managers (all of which liked me) but lately the level of management and some employees especially has gone way downhill and I think anyone can tell you that. #75 is having a hard time keeping employees right now because of it. I feel bad for my department manager because he now has to hire another person to a position he's been unable to fill for quite sometime. I've been harassed and sworn at in my own department by fellow co workers. I work hard and always get my stuff done and many employees have grown to like me over the 1 1/2 years I've worked there. But I've been targeted, harassed, and humiliated for the last time and honestly it's just not worth it to deal with it for this job when I have all the stress and other situations I have going on in my life right now. I will be happier finding a new job where people are professionals and I can have a clean reputation and not have people assume the worst out of me. I have also attached a screenshot of a snapchat that I got from a fellow co worker that shows how I am treated by other employees. That specific snapchat was from Kevin in the produce department who is possibly transferring to freight to be a Manager.

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12:48 pm EDT

Kroger breaks and lunches and working off clock

My fiancé works in Starbucks and because Kroger won't hire the people she needs she has to work through her breaks and today September 23 2017 was the second time in a year that she has had to work through lunch because she doesn't have the help she needs I am also sending a complaint to Starbucks corporate office about this matter because all other complaints in store go no where

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7:04 pm EDT
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Kroger disrespect and rudeness

I was shopping in Kroger 966 Hilliard, Ohio the other day when I asked for help finding a product. When I approached the manager I asked if he had any Kroger brand spring water in the gallon. He said he wasn't sure but would have to check in the back. I knew he was very busy but after coming from the backroom about 10 seconds later I knew he hadn't took the time to look nor did he even check the shelf because I could've missed it being my vision wasn't the greatest. He came out and said they might have some but couldn't get to it at the moment so I told him I would wait while he found some. At that point he got a bit aggitated and said he didn't have time to dig it out so I asked for another manager and he exploded on me and told me to go accross the damn street if I needed water that badly. I think he was offended by me asking for another manager and he must've been having a bad day because I refused to leave until he had someone get the product I needed. When I refused to leave he told me goodluck but he didn't have time to look for water and had more important things to do at the moment and bumped into me and walked away.

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Update by Loyal Customer1
Sep 22, 2017 7:07 pm EDT

The Manager's name was Keith. Young guy in his early 30s maybe with thin beard, very rude and disrespectful. Will never shop there again!

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11:46 am EDT
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Kroger kroger brand strawberry & cream oatmeal

I'm sending this out as a warning. If anyone has purchased Kroger Brand Oatmeal please 🚫BEWARE! 🚫 I made a package of they're Strawberry and cream this morning and I got 3 bites into it. I went to bite down and I felt/heard a hard crunch. I automatically stopped chewing and ran to spit it out. Behold! A piece of glass! 😖 I was gagging trying to spit the remaining out of my mouth trying to make sure I didn't swallow any glass. Just to think I tried giving my youngest son the oatmeal first.. So I wanted to send the message out. I called the number on the box to tell them what has happened.. My box might not be the only box that might have the glass in. I've been buying Kroger Band oatmeal because we love it. But after this.. I'm not buy no more of they're boxes.. Also Fyi I microwaved it in a plastic bowl. I tried loading the pictures I took but it won't let me.

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10:59 am EDT
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Kroger kroger granola cereal

The Kroger Brand Granola Cereal was the best. I always bought 4 to 6 boxes at a time to eat with my Kroger Lite Peach Yogurt. However, when I went last week to buy my cereal, I noticed the box had changed but no big deal until I went to eat it. It is in big clumps, too hard to break and the taste is horrible. The only reason I can think of for you to change something great to a much lesser product is cost. What you saved by changing the product may be lost when customers refuse to buy the product. You can bet I will not be buying anymore.

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Kib Hunt
, US
Nov 27, 2018 7:06 pm EST

Ditto. Great, affordable cereal now pretty lame! No thanks!

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RaRa***
, US
May 01, 2018 10:34 pm EDT
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I'm so upset that you changed the recipe for your granola cereal. It takes absolutely terrible and I bought 3 boxes! Please please please go back to the old recipe! I'm so irritated! :-(

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ivyrowe
, US
Sep 28, 2017 7:37 am EDT
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Yuk! More carbs, more sugar, and a 30 cent price increase. I loved the old stuff; ate it nearly every morning. The recipe change was a huge mistake and just tastes nasty.
I'll be searching for a new brand when I finish this box.

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10:54 am EDT

Kroger pharmacy

Date 9/19/17
Store Kroger [protected]

RX # 6323800 was dispensed even though I have it listed as a medication that causes an adverse reaction. when brought to the attention of the Pharmacist, she failed to call me prior to filling the medication, even though I had told the staff I needed a certain Brand of the medication dispensed, refused to acknowledge the adverse reaction, help me get the correct medication, or any remedy at all. I have been without the medication 5 days now and have been to the pharmacy Monday, Tuesday, and Wednesday this week and on the phone with the insurance company and the doctors office Thursday and today trying to get this remedied without success all due to the pharmacist treating me like "just a barcode" and not picking up the phone and calling me when there was a discrepancy in filling my medication. I can not fill the medication for 3 months on my insurance since the Pharmacy filled it with a medication that I have an adverse reaction to and the Pharmacy refused to take it back even though it was a contraceptive that had not been opened or tampered with. I could understand if it was dispensed into another bottle but it is in the manufactures packaging and this Pharmacist should have called prior to filling this prescription especially since there was refills of this medication on my profile that I had no used and I was not getting the filled.

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7:51 am EDT
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Kroger store manager and employees

This dallas store 3939 frankford is so nasty employees nasty manager nasty their clothes their hair i will never shop here again the store is going down hill and the store manager letting it get that why his name is omar he should not be running no store dont no how to talk to people not friendly at all the whole store not friendly they need somebody to come running that store and get all the nasty [censor] employees out of there because they are not nice at all

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5:47 pm EDT

Kroger pricing on kroger eggs & milk

In recent weeks I have shopped three different Kroger stores that are near to me, one in Beavercreek, Oh, Fairborn, Oh, and Riverside Spinning road.
At Beavercreek and Fairborn the price of milk a gallon was .99 cents a gallon
and eggs .69 cents for a package of 18 eggs. The Spinning Rd. store which is a smaller store had the milk "on sale" for 1.99 and the eggs at regular price, not anywhere close to .69. I asked the clerk s on two different occasions why the
price would be higher than the neighboring Kroger stores. The first person was clueless and the second more helpful. She indicated that she had noticed lower pricing at her own local store vs the one she worked at. She was helpful
and asked the manager to match the price at the Beavercreek store.

I called today customer service for Kroger and the agent was helpful but did not know why pricing would be different. Per his supervisor it was probably because the Kroger stores involved were in different districts /regions /size. Since the smaller stores did not do the same volume they did not offer the same prices. Is this true? Is this on all products? Will I have to shop the larger Kroger stores to get the lower prices? Will I have do comparison shopping to determine which Kroger store has the lower prices? I also shop at the Kroger store in Kettering, do they have the lower pricing there?

This does not seem like an ethical business practice. You are taking advantage of the loyal customers you have at your smaller stores. I can understand different pricing when stores are in different cities or states but
not when they are just a few miles of each other?

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1:29 pm EDT

Kroger the pharmacy at the new haven in, store ;[protected] 821 lincoln hwy w. prescription refill issue with staff

On Monday 9/18/2017 I used the Auto refill for my pro air inhaler pick up time was for 11;00 am on Tuesday 9/19/2017 So I had my Daughter go to pick it up She comes back home with out it ! and Tell me they won't fill it because the one I have is supposed to last me three months.well that's not right I say and call to clear it up with them.at this point I already am having a hard time breathing I need my medication. I called the pharmacist tells me the same thing .we go around about this for about five minutes me tell them I get one every month and have been for years now, 6 refills and only 6 months to have them refilled in. when I call I had two refills left refills are only good till 10/16/2017 still refused to refill it .I'm no math genius but if one inhaler is supposed to last 3 months why would the Doctor prescribe 6 for 6 months. I'm way to out of breath at this point to carry on talking to this person, Fine I'll call the doctor and get you a new prescription, Before hanging up I ask can I get a call as soon as it is ready! Sure She said we'll call you, This is like at 12;58 pm on Tuesday 9/19/2017 at around 1;10 pm talked with the Doctors office ! waited all night to hear if it was ready yet to be pickup no call .Waited till 10'14 am today 9/20 /2017 to call back and check if it has been filled yet.yeah the woman said it was filled yesterday! I never got a call I said, she says I don't know and that I should ask my phone provider ! really my phone provider what the hell ! really! I'm really offended by that, there is not anything wrong with my phone or provider But having COPD and not have or getting the medication needed as soon as possible no joke .there is real pain and suffering when you can't breath fully.I ask to talk to someone and wanted to voice my Complaint so she puts me on with the other pharmacist saying sorry makes it all better right!

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9:55 am EDT

Kroger riverdale, ga kroger gas station

9/20/17 8:00am
Went to the gas station booth to make a purchase and a young african american female which I did not get her name was working with such a disgusting attitude I just end up leaving. She had an attitude with everyone coming up to the booth. She had this look in her face and did not want to say anything as customers were waiting for her to speak instead she gave a mad look like she did not want to work.

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4:31 am EDT
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Kroger racist at kroger gas station on chapel hill

I was at the gas station on chapel Hill . And the lady in the Booth, and her name is Boobie in very racist and rude . She skip me in line to let the white people in front . Let me say I was in line first . And plus my money is the same color as there's. I always get my gas there, but when she is there, it's bad vibes. She is very racist and need to be removed from that position. And this is not the first run in with her. If this doesn't work, I will go further with it until Justice is served. There's no time for this non since out here.

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11:04 am EDT
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Kroger bacon

I always buy the kroger (at a Smiths) thick cut bacon but lately I have been very disappointed. I have pictures of the package I opened this Saturday that had such a thin line of meat that it was nearly non existent. Each strip was 95% fat. I am staving photos and hope this can be rectified
Thank you
Shanna Wright
10925 Southern Highlands Pkwy
#2063
Las Vegas, NV 89141

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10:14 pm EDT
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Kroger abusive language at gas station by worker

we went to fill the gas and gas was not available, a worker who was scolding on everyone with abusive language and showing racism instead of telling smoothly that gas is not available and I have told him to calm down where he got more aggressive with his language. he is a old man I dont want to be rude so I left the place.

I dont want to make it a big issue but that worker needs to learn some respect towards his work and customers.

I am requesting Kroger management to look into this and dont hire people like this.

Incident date: 09/18/2017
time: 8:00 PM CST
Address: 4620 TX-121, Lewisville, TX 75056

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6:59 pm EDT
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Kroger moldy bread

Tonight I was horrified At what I had ate. In the following pictures you will see the sloppy joe I had made using all Kroger products including the bread that has not expired and only 8 days since I have bought it. I just had my son 3 weeks ago and if I get sick due to eating your bread it will make it extremely difficult to take care of a newborn. I went shopping on September 10, 2017. It is currently September 18th, 2017. The bread will not expire until the 20th of September 2017 according to the packaging. I have shopped loyally at Kroger for years and this is not acceptable. I am beyond upset. I am beyond pissed off. I live in Toledo, Ohio. I shopped at the Kroger store on Suder Ave Toledo, Ohio.

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8:34 am EDT

Kroger kroger incontinence pads

Through the years I have watched extraordinary name brands be replaced by Kroger inferior copies, sneaking them in until they are obliterated from the shelves. I am now having to go elsewhere to get the medium size Poise Pads. In desperation I actually purchased the Kroger brand and when I opened it was surprised that it look pretty good, but all went downhill when I tried it. Moisture did not distribute evenly into the pad, but created a hard wad like clumping kitty litter. The sensation of wearing a rough roll of paper towel comes to mind. The Poise Pad stay soft and maintains it's shape. KROGER, YOU NEED TO GO BACK TO THE DRAWING BOARD ON THIS ONE. Please keep Poise stock up until you can produce something that works and not just looks like it will.

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8:28 am EDT

Kroger spoiled vegetables

I have visited this store many times, but since the store underwent renovations seems like their vegetables are not checked or they just put them out for sale without any thought. I purchased "fresh" Brussels sprouts a couple of time and had to throw them away due to bugs in the sprouts. Then yesterday I purchased tomatoes (in wrapper) when I got home noticed they were spoiled. No one in the veggie depot seems to care or want to help. This store seems to be much better as getting around but their produce is terrible. I will be purchasing my veggies and fruit elsewhere from no on.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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