Kroger
reviews and complaints

In the past several months, I have shopped at your Silverlake Kroger multiples times and each visit has left me going to the service desk due to items not scanning with the correct prices. When at the serice desk, I would inform them of the issue and one visit they would refund my money with your companies scan right guarantee, but then the next visit they would only return the differencein the price. During a couple of these visits, I informed the management of the issue I have been experiencing each visit and was told it's not their problem. This is not anyway to run a business or customer service department. I have shopped at this Kroger location for almost 20 years and haven't had any issues until recently. My family and I used to enjoy shopping at this location because of the friendly customer service the employees showed. The shopping experience was great each time. But lately, the customer service has gone down hill and there are always issues with items not scanning woth the correct prices and when they don't, your customer service employees need to practice the same process when fixing the issue of scanning wrong.

After speaking with the my local Kroger store in Vicksburg, MS to see why I never get coupons in the mail. the store gave me this number to call [protected] when I called and explained to the agent want I wanted to know he put me on hold so he could check my records attached to phone #[protected], he informed me in a very nasty harsh tone, that I was not eligible to receive coupons and suggested I increase my spending habits with Kroger. First of all the nearest Kroger store to me is about 60 miles away. I shop here because the prices are so much better than Wal-Mart, . I live in the country so I can't go the Kroger's until on the weekends, what does my spending habits have to do with coupons. I live alone so my spending will never equal to a household with 4 or 4. His attitude was not very customer service like. Don't make me go back to Wal-Mart .

Hello while I was cooking up ground the ground beef tonight for dinner I noticed an extreme quantity of what looks like animal hair ( and I donor own any pets). I understand that maybe one hair can sometimes get in the ground beef but this was at least 9 hairs I picked out before I was grossed out and discarded our dinner. This doesn't seem sanitary and I am concerned about the health risks associated with having this much animal hair in my food. I always buy the 3lb rolls of ground beef at Kroger and I have never had this issue before. Please look into the processing problem that you have with this.
I have enclosed photos now that I look closer I am not even sure it's hair it could possibly be thing plastic .
Please contact me
Christina waichulis
[protected]@gmail.com
1161 Abbington dr
Union ky 41091

The slowest pharmacy I have experienced is Krogers in Riverdale, GA. This isn't the first time I had to wait beyond ordinary time to receive my meds. The doctors office called in the prescription. I waited at least two hours to go to the store to pick it up. When I got there the cashier said that I didn't have a prescription at the time. I explained to her that my doctor's office called it in over an hour ago. She then goes back to the terminal and said that I would need to wait at least 20-25 min. I then decided to go across the street to pick up something from Walmart. I took me over 1/2 hour to finish my shopping. I then drive back to Krogers and the sales lady says that I will need to wait another 10 min. I am thinking about changing locations.

while parked in Smiths Parking Lot one of their shopping carts ran into my car and broke my headlights, when I came back to my car a witness told me what he saw. I filed a claim with the store manager who told me that it would take care of it. After about 8 days I received a call from Smiths and was told that there is nothing smiths can do. So now I'm left with a broken Headlight that's costing $450 to replace.

I just shopped at the Renee Dr store in Myrtle Beach SC. I selected and weighed 1 lb of green beans with a shelf tag of $1.28 per lb.

I checked out in lane #9. I was charged $1.99 per lb and the weight registered 1.26 lbs. I questioned the price, so the checker called the produce dept and verified the price. Still, it came back at $1.29 per lb rather than the $1.28 shelf tag price.

I didn't further challenge the weight, thinking the dept scale might be off, but thought about it enough to put the bag of beans on a digital postal scale when I got home. It registered .92. I was charged for 1.26 lbs.

By my calculations, my little bag of beans should have cost 1.17. I was charged 1.63. Had I not challenged the price, I would have been charged $2.50.

I find these to be very deceptive business practices. Had I not only purchased two items, making the overcharge obvious, it probably would have gone unnoticed.

This of course calls into question how many other items I an routinely overcharged for.

Sincerely,
Nancy Ekstrom

Hello I visited the Kroger in Marwood Plaza and went to get several items that were on sale. Half the items were sold out like the hambuger meat, chicken even strawberries. I went to go get a rain check on most of the items but they refused because it was the last day of the sale ( which shouldnt be an issue). So needless to say didnt get anything that day and went to Meijer s instead. I love Kroger but very disappointed this time.

Called in a valid prescription and was told it was going to be ready Sunday after 1 PM. Around 4 PM when I arrive to pick it up they informed me that they don't have the medication and I have to wait till tomorrow!
This is my daughter's birth control pills can't really run out of those and wait till tomorrow! They never contacted me to let me know that they were out of the medication so I could've called another Kroger and had it transferred. Instead I drive all the way there just to be told that they didn't do their job and this isn't the first time. There has been at least four other times this is happened at this Kroger.
The only reason I stay with Kroger pharmacy is because of the fuel points however after this it's not worth it I am done and taking all my prescriptions to CVS !
Location of occurrence -Johnstown ohio Kroger Coshocton Rd. 7/16/20017

They had a deal on ice cream limit of 5, so there two different types of product for that deal. So I got 5 of each and so I'm checking out and the prices seemed high and I asked the cashier about the deal and she guaranteed that it would come off at the end. I payed and get to the car and realize that it didn't come off. So in 90 degree weather I go back in and stand in line wait while mind you my ice cream is melting in my ar. So the so called customer service lady tells me their was a limit of what 5 and that's why I didn't get the deal, fine so I go back too my car again get all the ice cream I bought which totaled 12, stand in line again the same lady then tells me oh do you want the 10$?! back that you was shorted?! By this time the ice cream was partially melted 3 trips in the store why would I want it now?! Told her I didn't want any of it. Knowing how much I spent she started to ring it up me up and gave me a price of 27$ which was wrong as I'm trying too explain too her what she owes me in midway thru my sentence she walks away and calls for another customer service lady, by this time there was a line behind me people starring at me the whole time like I'm crazy. So she rings me up with attitude like I had no reason to be upset and it came to 29.89, which by this time I was ambarrassed angry and I had my 5 year old with me during my 3 trips into the store. I had them snatch the receipt outta my hands and they rolled their eyes at me, I asked for a supervisor name and number she refused to even give me that and after 3 trips in they still didn't get it right I had too go back in the next day to get the rest of my money back and got more attitude. I spent thousands at Kroger and I will not give them another penny!

When shopping at Krogers today I was attempting to check out at the closet convenient line. Shelly (the cashier) seemed to be open as she had just checked out her last customer. I asked her if she was open because her light wasnt on and she abruptly yelled and said I ONLY TAKE DEBIT OR CREDIT! NO CASH! She then threw her arm in the air as if I had said something wrong to her! I proceeded to go to another register because it gave me the impression that she didn't want to assist me because it was getting close to closing time. I asked the cashier (Melissa) that I was being serviced by if Shelly was a manager because she was wearing a red jacket while all the other employees were wearing blue. The cashier confirmed that she was a supervisor. In my work experience when working face to face with customers it is imperative that you use relatable and friendly customer service skills and Shelly failed to do so. I don't believe this would be acceptable to Krogers as a grocery store that is all about providing the community with fresh food while maintaining equally pricing and satisfaction. It wasn't what she said but how she communicated this information to me! As a customer that has been shopping at Krogers for over fifteen years this was not the way to Be serviced. I am flabbergasted by the way I have been treated and this has made me feel unwanted so I will take my business elsewhere. Hopefully Aldi's or Walmart will optimize the true meaning of customer service.

Richmond, michigan Kroger.On july 14, 2017 was trying to find a decent group of green onion once I reached the lower layer I seen extreme mold, waved a stock person over, he was in awe, it was so bad, the hazemat team needs to clean those racks!Talked to, he said he was the "manager of the whole area"He apologized, then did nothing to address the issue. the stock help didn't take remainder of onions off the shelf, the store has been getting worse since I have shopped there since its opening.The only photos would be from store video camera. This has always been a complaint with bad produce, once I picked up a cucumber and my fingers went thru the mushed area it was so bad.No matter how many times I did the store survey about bad produce, its just worsened. Just unbelievable. The last few months I've tried shopping at the romeo, washington, mi., krogers I'm discussted with Richmond, Krogers someone needs to do a spot check, with no fore warning to see these shelves. I hope this was not the cause of my food poisning in February 2017 it was noted by the Mi. health dept. verified positive. Please cleanup and get good fresh produce in there. this is just aweful!

well I shop at Kroger all the time in fact its the only place I do shop..i went in on 7/14/2017 about 1-130pm to get sliced meat and check on a cake they where very busy well everyone else was their was a guy and girl looked as if they were taking self pics of each other they looked over at me we made eye contact so t thought someone would come over but never did like I said they all seemed to be busy but those two.i shop there a lot so I waited 15-25 min.no service yet when I finally got there attention he was still laughing about what he and she thought was funny.that made me more upset so I told him never mind and I came back later because I do like to shop here.but I did catch HIS name ROBERT MANAGER but did not catch hers this really upset me at the time I did not feel important..THANKS

Be nice if the stores were open 24hrs like they are supposed to be, was after 11pm went to Kroger in huntington wv, sign on door said they were closed, was at said store earlier in the day and there were no signs or anything that said store was closing early. Don't know the issue, but it's frustrating for people without vehicles and limited transportation options. If I would of known store was closing I would of went beforehand. Store 782 in huntington wv.

I purchased a big box of huggies size 4 diapers from my local Kroger. When I tired to use one it would not stay on. The straps had nothing to help them stick. At first I thought it was only one diaper but in total there were 14 defective diapers. I was very upset about the loss. I have a diaper organizer so I no longer have the box so the store was not willing to do a refund or exchange.

Cashier Cherie from Kroger on Hillsborough Road in Durham, NC was not pleasant at all tonight. As I approached the register, her light was on and she stated, "What the [censor], all I want to get is god damn water and these customers keep on coming to MY line!" I've worked for the Kroger company before and another grocery store and that is highly unprofessional. I shouldn't have to say, how are you? And this isn't the first time I've been in Cheries line. She is always in a grumpy mood and never wants to acknowledge the customer. Tonight definitely crossed the line.

If you would like to call me, my cellphone number is [protected] and my name is Sarah.

July 4th I purchased a 3lb package of meat with a good date of July 7th. I went to use it on July 6th and it was totally brown. I threw it out. I lost $10.47 on that purchase.
I went back on July 7th and purchased 2 1lb packages of hamburger meat with a good date of July 10th. I went to use it on July 9th and it was totally brown once again. I took it back to the store and exchanged it this time. While I was back in the meat department I noticed more brown meat on the shelf with a 7/10 date. I spoke to the meat department and was informed that Kroger has gone with a cheaper supplier. Very disappointed to hear this since the quality is now lacking.
I did mention to the customer service rep about my fist 3lb purchase and had my receipt but got no response regarding it except "sorry to hear that". Kroger is my grocery store every week and now I am very leery of purchasing your meats.
Thank you for your time and I hope you make some changes.

Thank you,
Kim Inscoe

Hello!
I am referring to your store in Kingsport Tennessee. I use to love going to your store, I would have an awesome experience every time. I use coupons on every trip that I make, but here lately the cashiers and managers have been so hateful and not too friendly when they see me using my coupons. Which I don't understand because that makes your store more money from the manufacturers. I do nothing wrong and abide by all coupon and store rules. They belittle me and I am not only speaking for myself but for a lot of my coupon friends as well. I just wish maybe you could talk to this store and see what the problem is with couponers. I don't like being treated different because I am paying with paper and doing nothing wrong. It's almost like they envy us for getting such great deals. I love shopping at your store but I have been avoiding it because of your cashiers and some 'managers' additiudes for my use of coupons. Thank you for your time
Heather Ray
[protected]

On June 22 at 2:39 P.M. I brought groceries at Kroger in Georgetown, Kentucky. I paid for them by check. Today when I received my bank account the check that I had written for my groceries was different then they had deducted from my account. The groceries came to $44.15 the amount taken was $94.15. I called my bank and they said that it look like someone had tried to dribble with the numbers in figures and it look like it was $94.15. I think you need to look into who is working for Kroger as it look like someone was trying to make a quick $50.00. Wonder how many more people had this to happen and never look at their bank account.

Hello my name is Ashley I am writing you in regards to an incident that happened Sunday July 2nd.I have tried to contact Krogers corporate office with no luck maybe because of the holiday but I'm going to keep trying until I get some answers. My fiance did call the store we bought the cake from and the manager asked us if we would like a refund and that was all he offered to do so my fiance got very frustrated and hung up. Once you hear this situation I'm sure you'll understand why. Sunday July 2nd was my fiance's 27th birthday so of course we got him a birthday cake he works 80 hours a week for the Tennessee Department of Transportation and deserves something for his self on his birthday. As we all sit down to eat or cake I noticed my 1 year old is playing with his cake as toddlers do but as he's banging his cake on his plate and its making a very loud noise so as I'm going to him to see why, he's putting it in his mouth I stopped him and pick the cake up as my fiance says "bring that to me, what is that" so I take him the piece of cake and he pulls a nail out of it I do not know much about nails but he said it is a nail used for framing. I'm sure you can understand my concerns what if my child had ate this piece of cake with the nail in it what could have happened.I have all the documentation I need I have my receipt, I have the nail in a baggie, I have the piece of cake that the nail was pulled out of, I have pictures of the cake at the nail was pulled out of, You can see a hole in it.The reasoning for all of this is because my fiance would like to contact an attorney so I decided to have one last try contacting Krogers through this email this is my last hope I did not want to have to resort to contacting an attorney I just want some answers and maybe a piece of mind.His birthday was ruined we were very upset, And it's just not right to have to pull a nail out of your 1 year olds piece of cake and I hope somebody will contact me as soon as possible about the situation thank you. MY email is [protected]@gmail.com phone number is [protected]..Thank you for your time.