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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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2:25 pm EDT
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Kroger false advertisement

I tried sending to email I found but I would not go through I have attached in the photo area the email I tried to send. This was a lot of trouble and I feel as if I didn't get treated as I should have. The embarrassment alone was terrible. I mainly don't understand how you couldn't realize that they were selling expired tickets for such a big organization.

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1:32 pm EDT

Kroger pharmacy

Friday 10/13/17 Called Inglewood Kroger pharmacy (Gallatin Rd. 37216) to have prescription that was originally placed at Brentwood Kroger pharmacy previous months to be filled at Inglewood pharmacy this month instead. Inglewood Kroger Pharmacy informed me that it would be easier for me to go to Brentwood Kroger pharmacy to get my prescription and to go to the same location instead of changing location of pick up. Inglewood Kroger pharmacy informed me that if I wanted it at Inglewood Kroger pharmacy it would take until Tuesday 10/17/17 to have it filled and ready because they had 150 prescriptions to be filled already. I called Publix who was able to transfer and fill prescription ready for pick up for half the price within 20 minutes.

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1:03 pm EDT

Kroger service

Horrible shopping experience at this new kroger’s. Several sale items were out of stock. The cashier, bagger and “duster” complained that they hated working the front because they never got their breaks, one stated he had been there an hour already and didn’t look like he was going to get a break anytime soon. The bagger loaded one of my personal bags so heavy I could not lift the bag into my truck, it should have been divided into at least 2 bags in my opinion. The bagger might have noticed this if he had to lift it himself, the items were bagged with the shopping bag already in the cart. I was not offered help to my vehicle, the lines had only one shopper waiting to checkout, if any at all. My debit/credit card would not work without using a pin number. I choose not to use a pin number but was not able to. A supervisor was called over but she stated that sometimes she can override the card, sometimes she can’t. She didn’t try to override or explain why. I have done this at this same store 3 times before. I choose to shop kroger’s because I like the items offered, usually in stock, digital coupons, fuel pump discounts, friendly staff and fast checkouts. This was not the case at this kroger’s location. I don’t ever want to go back to this kroger’s location. I will have to decide if I want to go out of my way to a different location or shop elsewhere.

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4:17 am EDT

Kroger management

Why do Kroger say our people are great but allow Brittany at 456 in Michigan to treat the employees like trash I worked 9years for Kroger but had no choice but to quit because of how I was treated union refused to help me corporate allows it why is it that the employees that put there heart and soul into Kroger is allowed to be bullied by Miss kenebrew she walks around with her hiring manager taunting the employees so do Kroger really think there people are great or just trash

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8:15 pm EDT
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Kroger green peppers moving worms inside

I went to krogers on 5505 rutgers st in roanoke va purchased 3 green peppers went to my friend house where im visiting..Cut the green pepper open it was brown looked dirty further looking there were 3 moving worms inside..How i know they were worms i went to hospital and they looked at them because i didnt know if they were worms or magnets..Went back to store spoke to howard explain to him what happen and i had the green pepper with me he never looked at the green pepper i said is this the reason they are 99cent he replied i dont know but they did pull alot of stuff of the shelves..He never apologized or said sorry..Offered me a 10$ gift card but said i have to come back tomorrow..Then he told barbara a older white lady cashier refund me the the money for the peppers her reply im not suppose to do it her she suppose to go to customer service i said do yall realize these are not dead worms..Like they didnt care that for one a customer came in with infested food from there location.Two im a out of state person and first time shopper at kroger and i will never. Shop at one again and i have a witness and a video of the green pepper

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5:38 pm EDT
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Kroger customer floor support

On 10/07/17 I had visited your store located @ 1028 Roberts Branch Rd in NE Columbia SC. I have been there a couple of times and just find it hard to located specific items. On this day I was looking for dried cranberries (package) I search the produce area and the baking isles to no avail. I approached an employee on isle 15 or so and ask where the pkg cranberry was located . His response was check the produce area and if not there than check isles 24, 25 or 26. I was so upset at this point in the poor customer service I had received. (Keep in mind I am a senior slightly heavyset women) I that I was just going to the check and and pay what groceries I had in my wagon. The cashier ask if I found everything I needed for the day and I acknowledge that I was very disappointed in the customer service at the store. I ask for the manager and waited over 10 minutes without he or she comings to the front to hear of my concerns. I left in total disappointment. Kroger is not the only store in the area, either you don't care about customers relations or your staff is not trained in the area of pleasing their customers. I'm from the old school days and believe customer service should be the utmost priority in this line of business...

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8:37 am EDT
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Kroger flowers

I stopped by Kroger today to pick up some fresh flowers. I was disturbed to see that you are supporting the Susan G. Komen Foundation by ordering flowers from Nature's Flowers. Susan G. Komen contributes to planned parenthood. I read on the plastic wrap around the flowers that "Susan G. Komen's promise is to save lives ..." Isn't it ironic that they support an organization that does the opposite. I will not be purchasing any flowers that contribute to Susan G. Komen. I would hope that Kroger would do the same.

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3:31 pm EDT

Kroger employee

I was walking out kroger with my purchased goods, and was stopped by an employee being accused of stealing merchandise. I had 8 transactions of free friday items and a few things with the free items, and did not grab all the reciepts so i was not allowed to take all the items i purchased ($50 worth) Its seriously ridiculous she kept all the formula that my son needed! So i kept explaining to her i paid for everything and she was more than welcome to check. I was trying to leave with my goods and she put her hands on me i told her DO NOT touch me, that i was a minor. She then drug me from one end of kroger, to the other threating to call the police for the goods i purchased! I had to have my husband take her hands off me do shed let me go. She was screaming in front of everyone.

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12:13 pm EDT

Kroger behaviors of an employee

There is an employee named Brain who is a cleaner. He threw a fit because one of the managers would not let him go to Las Vagas, so he cussed out the manager and told him that he was going anyway. The Manager said that if he went that he would be fired. He said then fire me. Where this is going is that the store manager and another manager told him that he could go, and not only that when he get's back he has been promoted to GM. that means a raise. My complaint is I am his boss in the cleaning department. And I now have to work on my day off when it was suppose to be my first day of my vacation. This guy has always from day one never put in when he needs a day off. He comes in and expects everyone to rearrange their lives around his. and if you do not he throws this very bad temper. I have another employee who has another temper like that working for me. I had to give up my vacation for her cause she threw a temper and said that she was going no matter what. This is not fair to me. I have had to put things on hold and change my plans. I think that Brain should not get a promotion. That's stupid. He is going around telling everyone that he is going to teach the GM people on how to do their jobs .Management is giving into him. I work at the 869 store. Lisa my other employee keeps telling me that it is not in her job description and she won't do her job. So management says that they can not do anything to her. Why? So I am doing her job and my job. Is that fair? I tell her to do something she tells me that I am picking on her and it is discrimination. All I want her to do is her job and some extra cleaning around the store. Right now I feel like there is only one cleaner "me" And I am getting run down. I need more help in my department but I need people who are willing to do the job and more than just clean the bathrooms. This incident has happened in the past 3 weeks. I just want help. I have tried just about everything. Other than this. Can we not publish this. This is for the office only.

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11:13 am EDT
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Kroger customer service

On October 9, 2017, I had a bad experience while shopping at Kroger on Murfreesboro Pike in Antioch, TN, and felt your company should know what issues your customers are having. I had an accident in January 2016, leaving me in a wheelchair with a broken back. I depend on my daughter to take me weekly grocery shopping, which I chose Kroger. I have shopped with Kroger for years, but last evening I was so embarrassed I don't know if I will ever go back into Kroger. I have watched as customer service declined taking the enjoyment out of shopping... As I was checking out on the self checkout lane, my daughter was in a lane checking her order out. She knows I like to be independent, so she thought I would be just fine. But to my surprise, the actions of the customer representative was humiliating. Once I had my groceries all scanned, I was paying with a card, but I was too low in the wheelchair to see the keypad. I asked the attendant for help when I realized she seemed angry with me. she came over and took my card to rescan and very angrily told me to just stop and read what it's asking me to put in the keypad. I tried to explain that I had trouble seeing it due to the wheelchair being lower than the keypad. She just walked off in what seemed to be anger. My daughter was too far away to ask for help. I managed to pull myself up enough to complete my transaction, and to load my groceries in my cart. I didn't dare ask for help. I was so embarrassed once I realized the customers behind me were watching the whole incident. I may be in a wheelchair, but I felt I didn't deserve the treatment I received... Thank you for your time.

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8:37 am EDT

Kroger this is about kroger sending completed transactions to my bank

I have been trying clicklist for about 3 months now. I have not had any real issues with it. Until the past month. I reserved a time slot on 9/21 and 9/30...both times the pick up was fine. A few substitutes but no big deal. Today is 10/10. My bank account just now shows those 2 charges CLEARING from my acct after it had been 3 weeks. This is not ok with me. I shop with a budget in mind and when 2 charges for 2 different weeks comes out in the same day 3 weeks later, it really throws off my bank account. Kroger wouldn't take blame, said they'd never seen this before, and to call my bank...my bank says they can't take the money from my account until the transaction completes on Kroger's end. I will not be shopping Kroger ClickList anymore. The convenience is no longer worth it.

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4:34 pm EDT
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Kroger cashier on register 12

On 10/7/2017 I put all my groceries on the conveyer and at the end the cashier started to ring up a bag of fruit, I told him that was not mine. He turned to the customers behind me if the fruit belonged to them, they replied No. He then proceeded to say “ it must be yours it’s behind your groceries”, in a very demeaning and sarcastic manner. I seen the fruit on the side before I put my groceries on the Conveyer, someone before me obviously left the fruit. What upset me is the customers behind me obviously put it behind my groceries and stood there and said nothing and the Cashier adamantly believed the caucouple beh

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1:22 pm EDT

Kroger disrespectful and rude employee

I visited the Kroger gas station last night at
4915 Dixie Hwy
Louisville, Kentucky 40216
Kathleen (the cashier/attendant) was very rude for no reason. I asked her for a pack of Newport (without being carded). I had a coupon for $1 off the cigarettes. I paid for that, then told her I needed $35 on pump 1, which was my friends money. She got a nasty attitude with me and said, "You could have told me it was 2 transactions". I didn't know that mattered. I apologized but she was still huffing and puffing. I asked her what her name was because of her attitude. She said, "Catherine".
So I go back up to get the receipt because I do the survey weekly and it would give me the details (date, time, cashier, etc) The receipt was a duplicate so it didn't have the survey where I could have informed her superiors about her inappropriate behavior.
I saw on the receipt immediately her name is Kathleen.
As I waited in the line behind 4 men, she was flirting, joking around with them and in no rush. She had treated me like I was holding the line up. Anyway I just wanted the right person tp know how she treats others. Thanks for listening,
Carey McLaughlin

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9:18 pm EDT

Kroger raincheck for gain pods

I was written a raincheck for Gain pods during your last mega sale, I came into the store at Dixie Hwy in Louisville, Ky several times trying to fill it . I kept being told to come back and they'd honor the raincheck for 24 bags as soon as it was stocked . A second time I was told by a manager that they would order it and to come back in a few days . I returned 3 days later and informed the manager I was there to get the pods, I proceeded to go to the pod isle to see what was on the shelf and there were 16. I informed the manager that I needed 8 to complete my order. He insisted they didnt have more ( he never got anyone to look ) so I asked will they write me another raincheck for the 8 and he said yes and told me to go check out, He took my raincheck to customer service as I was checking out to get another for the remaining 8. Once I grabbed my receipt and awaited his return he told me since I checked out for the 16 they wouldnt be able to write me another for the remaining 8. Had I known that I would have waited to get all 24 but I was mislead. He was very rude and I guess annoyed that I had the raincheck . The whole thing was unfair because I'm being penalized because you all are constantly out of product . I'd really like to get my other 8 bags of Gain pods at 3.99 .

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12:05 pm EDT

Kroger fuel points

I was traveling in California in San Jose I went out of my way to go to a quik shop owned by you. I have over 4, 000 points to use and wanted to use 1000 there. Their system was not set up for redeeming fuel points so I paid full price and left.

I bought 15.37 gal so I believe you owe me at least $15.37 for my trouble.

Larry Lynn Davis
2795 Desert Foothills Blvd. # 706
BHC, AZ 86429

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5:28 pm EDT

Kroger pharmacy

Everytime I go to the pharmacy at 7132 Hamilton Ave, Cincinnati, OH I have nothing but problems. First, I have a medication that was pre-authorized by my insurance in November 2016 for the duration of 12 months and every month since then with the exception of 1 month is met with difficulty and the techs telling me it has to be pre-authorized. I tell them to read the notes that the pharmacist has to do something to get it to go through and when they read the note and then get the pharmacist to get it pushed through which usually results in 2 to 4 days delay in getting the antidepressant.

The wait time is ridiculous and I never go that I don't have to wait 20-45 minutes to get my meds.

I went to the pharmacy today and dropped off a prescription and advised the tech that I did not want the steroids that my doctor had sent because I am having surgery in 4 weeks and cannot take steroids. I sent my son to pick up the pain med that I had dropped off and when he returned home the steroids were also filled.

On another occasion, I was shorted a box of insulin and had to call and tell them they didn't give me enough.

I have given this pharmacy multiple chances with nothing improving. I am to the point that I would drive a little further to Walgreens.

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12:51 am EDT
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Kroger chicken ordered on saturday for sunday night pick up and there was no chicken available.

This Kroger store is located at 2284 Murfreesboro Pike, Nashville, TN. I went to the store on Saturday September 30, 2017 at approximately 10:00 am. and placed an order for (40) piece chicken to be picked up the next day Sunday at 9:00 pm. I was taking dinner to my 3rd. shift employees on Sunday night. On Sunday I get a call from someone in the deli/Kroger confirming my order and what time I will be there to pick it up. I also called around 1:00 pm. to let them know I would like the chicken to be freshly cooked for picking up by 9:00 pm. She said it would be. I arrived at 8:50 pm, no one was in the deli, I had to ask a stock person if she could call someone back there, she did and then I find out there was no chicken there for me. I asked to speak to the manager, she said there was nothing she could do. I will not shop at another Kroger Store, I will also urge everyone I know to not shop there.

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Original SusieQ
, US
Oct 06, 2017 12:49 pm EDT
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No one wants to take responsibility for anything. If you get a company paycheck then you represent that company and, "I didn't do it" is no excuse.

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Original SusieQ
, US
Oct 06, 2017 12:44 pm EDT
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Why do you not show the company response to the complaints? ? ?

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6:32 pm EDT

Kroger gasoline

I went to the gas station last night. Used my 1 dollar off promo, and the pump only let me have 6 cents of gas. I thought the gas pump was odd. I moved it around. I worked with it. I looked around. I checked my bank account. I have more than enough money to get gasoline. It went strong in the start but the pump went limp and wouldn't let me put more in. No matter how many times I tried.

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2:46 pm EDT
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Kroger deli, cashiers, store

Everytime I go to the deli, it is always one person working. After the line gets long enough one more person might come. They have on person making sandwiches and chicken and taking lunchmeat orders so it they line is always extra long. They need more help. I can understand if this happens at times but Every time is unacceptable. It's always on 2 registers open with long lines. At least between the hours of 1 pm-4 pm. Today the u-scan line was extra long and only a few if the registers was actually functioning properly. Scales were broken and the other one couldn't take cash or coins. The employee kept moving customers to other registers to finish up their order. The ones that wasn't taking cash or coins she would have you pay at her register. I'm new to this area. I'm originally from where the Kroger company resides. Never experienced this at any Kroger in my hometown. This Kroger makes the company look bad. They need to hire more people and fix their registers. Plus make sure their shelves is stocked at all times. I'm never satisfied when I leave this Kroger. I will not be back until I hear about improvement. I will try other Kroger after I find where they are. I love Kroger and I thought, I will have a part of my hometown here with me. Not from this particular store.

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2:44 pm EDT

Kroger pricing on cholula hot sauce

I don't do much comparison shopping. 99% of groceries purchased at Kroger. I was in Meijer store Wilmington Pike for a non food item and happen to see hot sauce 12 oz bottle for 5.99. At Kroger I buy smaller bottle since no savings. I purchase Cholula at Meijers since I knew that Kroger price for same was more expensive. Upon checking at taking a photo, the same 12 oz bottle at Kroger is $7.89. What's going on folks. That is almost a $2.00 difference. Should I take my most frequently purchased items and check pricing at Meijer. I shop at Fairfield Kroger

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Update by Charlie Pierce
Sep 28, 2017 2:46 pm EDT

Let me know what to do.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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