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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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C
7:25 pm EDT

Kroger steak

Date: 7/27/17
Contact # [protected]

My wife purchased three Angus steaks at my local Kroger, After we cooked them I found two hairs in mine, also there was more fat than meat. I called Kroger, they ask me to return them. We had already eaten the ones that had fat, we trimmed it off. She wasn't very friendly, I told her I guess since I can't bring them back, there is nothing you can do. We do all of our shopping there and usually spend over $200 a month including our medicine. I have never had any problems in the past, we have been a customer for many years. My wife and I were very disappointed with this situation. The total was $38.53, I spent a total of $70.19 during this visit. Thank you for your time.

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4:29 pm EDT
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Kroger customer service complaint

I want to make a complaint about Teri who was checking me out at the register. She was very rude to me because I placed my Kroger Plus card on the conveyor belt. I did this because I always forget to hand the clerk my Kroger plus card in able to receive discounted prices. I shop at Kroger's with my 1 year old son, and he likes to grabs things while waiting in line. Therefore most of my attention is focusing on him while the I'm at the register. I come to Kroger's to buy groceries, not to be lectured and be disrespected by their employees in public and especially not in front of my child. This incident took place on 7/27 at 4:33pm.

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12:56 pm EDT

Kroger cashier

07-27-17
Kroger six forks rd Raleigh, NC 27609

Around 1pm

Cashier (black male) in self checkout was very rude and would not accept my coupons. All my coupons were valid. He stated that i could only use 1 coupon. I told him per the policy it states up to 5 like coupons. He called the store manager and he agreed with him. Per Kroger's policy i was correct. I have been a customer with Kroger for many years and i hate that i had to experience this issue. It seems to me that this cashier just did not want to take out the time and scan my coupons. This is his job and i feel that i was treated poorly as a customer. I have not had any issues with any other cashiers before. I am requesting that this particular cashier as well as the store manager to be made aware of the coupon policy. Also that the cashier be corrected on his attitude toward customers who shop there all the time.

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12:23 pm EDT

Kroger a very serious wrong had been committed on me

This goes back to an incident that started in march 2016 and I would like to discuss this matter with someone who cares about what I have to say. I have spoke with several people. One being keith daily director of media. He promised to get back with me in three days no matter what he said. And that was 5/22/2017 then I talked with a kim who said she would help me and nothing since june 6th. I nor my family has shopped at qfc north bend wa because of the way I have been treated. I should go public because no one from kroger seems to care about how their customers are treated. Please contact me [protected]

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6:15 pm EDT

Kroger jalapeno cheddar bread

You use to make this bread in the fresh bread area of my local Kroger. It was wonderful! It made the best grilled cheese sandwiches as well as other sandwiches. It had just a little kick of Jalapeño flavor and heat and was a great way to add cheese to a sandwich without adding the fat of the cheese! I really wish you would bring it back, it was my favorite. I'm sure others have felt the same way!

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Update by Celeste Kramer Lapp
Jul 26, 2017 6:35 pm EDT

You stopped carrying this white cheese product when you did the last store "reshuffle the products and confuse everyone" re-arrangement move! Walmart carries this same brand as well as ANOTHER BRAND! I'll shop there if you want to push me away. They have 2 white queso products. You now have none.

Please bring it back!

Update by Celeste Kramer Lapp
Jul 26, 2017 6:45 pm EDT

I've lived in my home 6 yrs and you must LOVE frustrating your customers and employees, as somebody in corporate has done this 3-4 times in 6 yrs! What's the deal, are you having that much employee turnover for the one position that makes this decision or are you passing around this task and everyone thinks their way is the best way? Could you please leave it this way for at least 5 yrs? Either that or provide a customer service center available for ALL THE HOURS the store is open? The computer the employee has access to NEEDS TO HAVE ALL ITEMS AVAILABLE IN THE STORE AND IT'S LOCATION (aisle, section (cereals, snacks, baking etc) It's so frustrating to come in, not find something and nobody knows where it is, if you EVEN HAVE IT or able to access information about availability or location within the store! Last time I was there, 3 people couldn't help me find something and after the "I don't know" DID NOT MAKE ANY MORE EFFORT to help me!

PLEASE resolve ALL of these complaints or hire me to fix it.

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1:20 am EDT
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Kroger outsourced coupon company (catalina) failure to print coupon

This is an email (along with proof of purchase) that I had to send to Catalina because my coupon did not print. Instead of being able to use the "printed coupon" for a subsequent purchase, which I had all intentions on doing, I was handed this inconvienience. Had I not of already purchased the formula and not having time to deal with the "return hassle" in your stores, I would have returned it and spent my money elsewhere. I think I will stick to auto ship on Amazon for my formula and diaper needs. The only reason that I brought myself to go ahead with this purchase is because I had an enfamil coupon that was about ready to expire that I wanted to use instead of waiting. My orders with Amazon are never wrong, my discount/sale promotions are taken out at time of monthly auto ship charge and if I want to return something, it's almost easier than dealing with returns inside your stores. Come on Kroger! Get it together! Please read the following as it pertains to your chain.

The following was sent to Catalina and reads:

Please let me know if there is anything else you may need. Also, what is the time frame that I can expect this coupon? It is very upsetting and a major inconvienience that this happened? I'm not sure why, when a coupon fails to print, that the store cannot honor their sale promotions in house? Instead, you are given an inconvienience request to "call this number and they will have to mail you a coupon" said Kroger employee, "we need you to respond within 48 hours to an email and either send a picture or fax your receipt within 48 hours"- stated a Catalina company representative. If a company is not able or does not have the capabilities to honor or "make right" their sales promotions, whether it be because of their own company/employees faults/equipment failures or the faults of an outsourced coupon promotional company, then they should not have "sales" that give a printed, or lack there of in my case, coupon for future use. This is one of the many reasons why I usually choose not to shop sales promotions at Kroger when they have the "printed coupons for future use" sales. This is not the first time that my coupon has failed to print but I have never wanted to deal with the hassle of retrieving an "owed" coupon. I obviously have a small child, given the formula purchase (attaching you proof in this e-mail), and I in no way have the extra time to fulfill requests like this! If I should happen to find an extra few (very, very few) minute span of spare-time throughout the day, it surely isn't focused on this "showing proof of purchase" inconvienience but rather focusing on myself by catching an over due nap (while baby is napping), being reminded of the luxury (pre-motherhood) of taking a shower longer than 3 minutes without some small little being crying because he/she is wanting to eat or wanting to be held or has the dreaded dirty nappy that needs changed. I'm telling you if this just so you may understand the reason why I am e-mailing you at 1a.m. (Just so I can be in the demandful 48 hour window). Kroger wants to "know how they are doing?" according the "printed" receipt and this is one survey request that I will definitely be fullfilling.

Sent from Yahoo Mail for iPhone

On Tuesday, July 25, 2017, 3:41 PM, Service Desk wrote:

Hello Jessica O'Conner,

Thank you for contacting the Catalina Support Team.

Please "Reply all" to this email within 48 hours of receiving this email with a whole, complete and clear photo or scanned copy of your receipt so that we may assist you further.

Please make sure the full receipt, including any transaction numbers at the bottom of the receipt, is clearly visible in the attachment.

If you do not have access to a scanner or camera, you may fax your receipt to [protected]. You must include the Incident # (found in the subject line of this email) and your full name in the fax.

If you have any questions about our policies, please visit our website http://support.catalina.com/apex/fulfillmentPolicy. If you have any additional questions or concerns about this email, please call us at [protected] within 48 hours of receiving this email.

Thank you,
Catalina Support

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10:07 pm EDT
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Kroger produce

This is now my second incident with rotten produce from Kroger. The first happened with a red bell pepper. I brought it home from the store, cut into it that very day, only to find mold! I was in disbelief! Same sort of thing happened tonight with an eggplant. I picked up two from the store on my way home, cut into them tonight, only to discover they were both insanely rotten! It is disguising that these products are accepted into the store and put on the shelf for people to buy. The store is 25 minutes from my house. I will be going in tomorrow to complain. But I am now left without food to cook tonight. Kroger used to be mh favorite place to shop. I will now be looking for a new grocery store to take my business.

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5:00 pm EDT
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Kroger expectations of management and associates work ethics

My family has shopped at the above addressed store for over 25 years and I have watched the decline of hired associates steadily regress
I have watched the management manage themselves and not the associates
Negative Behaviors observed over the last 5 years:
Associates on their cell phones verses working ( eliminating cell phones on the working floor) would increase stock levels drastically and bring in repeat business
Nothing more insulting that to be walking down an aisle that has no Van Camp 16 oz porknbeans and an associate is on their cell phone
Reschedule shift starting times for associates stocking so the shelves are stocked to capacity when the store opens or shortly there after
Associates speaking to customers verses ignoring customers and talking to themselves
Associates thanking customers for the business
Hire what the geographic censers indicate are the majority of the local population over staffing with the incorrect minority creates challenges that create additional costs to stores and loss of sales
Management needs to hold daily meetings creating an enthusiasm among the team
You had a manager that every morning had a meeting with key dept heads/leads whatever title you call them, the best the store has ever looked from a customer point of view, well stocked associates moving with a purpose but that no longer is present
why
Your local management has no skill set to create a team ----they don't know how other than through intimidation and then upper management ponders why so many union grievances
What ever happened to training management on how to get the most out of an associate, one start would be setting goals for all, publicizing then, talking about them and celebrating when accomplished
Your success is how you manage your managers and how they manage their people and how the people manage their customers
I recognize these short coming because I have managed such situations within the lower 48 for 50 years going in and out of centers pulling them out of a disastrous situation all because of management shortcomings, lack of leadership, follow through and setting of expectations
Sounds easy but boy can you be fooled
Kroger you are being fooled

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2:39 pm EDT
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Kroger the condition of my local kroger store.

We moved from Lawrenceville Georgia to Jonesboro Georgia and the difference is undeniable! Your Joneboro store displays rotten food out of date regularly! The store is being badly mismanaged by someone who has no idea how to manage himself non the less a store! We pulled him to the side and asked showed him all the rotten produce and he had the audacity to see he wouldn't buy it neither! This poorly managed store and it's issues has been going on far to long already and if it doesn't change soon the homeowners of Oakley Township will boycott your store and publicize your double standard treatment of a black community! No community deserves to be treated like your company has treated ours! We deserve a real store manager who's capable of keeping the store properly employed, run, and stocked! We'll be getting the news and the health department involved! It's ashamed we have to go through all this just to get your company to be professional and do what it's supposed to! Steven Borders

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9:30 am EDT

Kroger service and out of stock

On July 16th I was shopping your store in Hebron Ohio. I am a regular at this store and have to tell you the remodel has really been a bad experience.
That aside, my complaint is this.
You advertised Ice cream on sale to celebrate Ice Cream day. I went to the frozen food section and found many customers waiting and the case empty. I then went to look for the ice cream sandwiches, empty there too. I waited, waited, waited and waited. Someone said there was a truck being unloaded and it would be there soon. Waited, waited, waited and waited. Nothing.
I finally gave up and left.
It seems to me that when you advertise an item you should have it on hand. I am very upset and frustrated at the way your staff handled this. What a displeasure it was to shop Kroger.
I have been a long time customer and feel you owe rainchecks to those who experience this type of situation. How hard can it be to order product to cover your anticipated sales. Lousy execution on your part. So, instead of having customers leave feeling like they got a good deal and appreciative, you have them leave upset, pissed off and not wanting to come back.
NOT A GOOD WAY TO TREAT YOUR CUSTOMERS. What a joke. If I had no product that was on sale, I could give it away for free.
Given a choice I will not be shopping again over this and the way it was handled.
Yours truly,
John J. Allen
12710 West Bank Dr.
Millersport, OH 43046
[protected]

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8:40 am EDT
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Kroger the florist service to customer

I walked in to the store to buy my mom a flower Bouquet, it's her birthday today. I was look at the rack but some of them getting bad which is i understand because it wasn't fresh anymore because it's fr yesterday. But then i walked to the counter where the florist making the new arrangements. I looking at them and have one in my hand that i about to pay. This lady (Stephanie) the florist asked me if i need something, i told her that i picking the color and she walked towards me and just grabbed the bouquet from my hand and put that back in the basket. She said she still working on that. I don't understand what "still working on that" even the bouquet is ready and have the price tag on. I ended up bought the old one. Such a rude treat that i got. I just want the fresh flower Bouquet for my mom. If i had enough time to go other store, i would have the fresh one and not get the experience like this !

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12:28 am EDT

Kroger unable to use accrued fuel points

My store receipts indicate that I still have 235 fuel points to use for the month of June. However, when I went to fill up at the Smith's Food and Drug in Santa Fe, NM last Thursday, the only option I was given was to use my July fuel points. One of the reasons I choose to shop at Smith's is because of the fuel points I receive when I shop. These days every penny I can save counts.

I want to know how I can use my $.20 per gallon discount before the points expire on July 31, 2017. I am pretty unhappy about having to go through this hassle to claim what I have paid for - and been promised! My card number is: [protected] 1

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4:41 pm EDT

Kroger unacceptable customer service

I shop at the Acworth Kroger all the time but I don't know if I'll be back after the service I received, Saturday, July 22. I work next to this Kroger and a key was left at this Kroger for me to pick up the next morning, somehow the key got misplaced or lost, I understand that it is not Kroger's responsibility to keep up with those type of things but nonetheless you cannot treat customers the way that I was treated by one of your managers, Connie Clayton. Whenever employees couldn't locate the key that had been left, they went to get I assume the manager on duty, Connie, before she could attempt to look for the key at the customer service desk she rudely said, "You shouldn't have left the key here anyways, that was stupid." She then walked away to "go check other places" after a while of looking for this key, I went to ask an employee if the manager had located the key or talked to whoever it had been left with the night before, the employee told me that she would go get the manager. Whenever Connie Clayton came to talk to me, first she was a foot from my face, very close for dealing with a customer, and she speaks with her hands so she was pretty much touching me as she's rudely talked to me. Second, she insultingly told me that I had been standing around their store bothering their employees and there was nothing they could. They had looked everywhere there was to look, but she never came to talk to me and probably wouldn't have had I not gone looking for her. After dealing with what I think is unacceptable customer service, especially from a manager I told Connie that I was in customer service and I could NEVER talk to my customers the way that she had talk me, there was no reason for her to come off as rude to me, I not once was rude to her or gave her any reason to treat me as a nuisance. I truly hope that Kroger does not think it's acceptable for their higher ups to treat customers with disrespect. I am very disappointed with how I was treated today and I figured being a manager in cusomter service you should be able to handle customers professionally and kindly.

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dabywong
dabywong
Modesto, CA, US
Jul 31, 2017 3:34 pm EDT
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I am very scare of the music they listen loudly when arrived on my unit to deliver my parcel, and they are very rude when I tell them the music is too loud. I think this kind of of USA working ethic and manner can't be change just like that. But this is a very bad management. I wish I get out of this horrible USA working condition. And we Women from Asia dislike American female, they do not listen, but just copy yours. That is so not friendly and insane religion style. And the World humanity group of authority just let them happen like that, they are killing the women from the rest of the world.

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7:06 pm EDT
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Kroger rude managers

My son works at Kroger in Athens ga hwy 29 I have seen him get harassed by the managers telling him to hurry up bringing carts inside but he's always having to do it by himself cause the ones that suppose to help just go outside and play around he's already complained about it but they don't care I'm gonna see about talking with attorney for harassment if it don't stop. Cause he likes working there but being treated that way. On his days off they call him in. He goes something needs to be done with that store they even got girls working there with green, purple, pink hair terrible

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4:44 pm EDT

Kroger scan right

In the past several months, I have shopped at your Silverlake Kroger multiples times and each visit has left me going to the service desk due to items not scanning with the correct prices. When at the serice desk, I would inform them of the issue and one visit they would refund my money with your companies scan right guarantee, but then the next visit they would only return the differencein the price. During a couple of these visits, I informed the management of the issue I have been experiencing each visit and was told it's not their problem. This is not anyway to run a business or customer service department. I have shopped at this Kroger location for almost 20 years and haven't had any issues until recently. My family and I used to enjoy shopping at this location because of the friendly customer service the employees showed. The shopping experience was great each time. But lately, the customer service has gone down hill and there are always issues with items not scanning woth the correct prices and when they don't, your customer service employees need to practice the same process when fixing the issue of scanning wrong.

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2:25 pm EDT

Kroger getting on your mailing list for coupons

After speaking with the my local Kroger store in Vicksburg, MS to see why I never get coupons in the mail. the store gave me this number to call [protected] when I called and explained to the agent want I wanted to know he put me on hold so he could check my records attached to phone #[protected], he informed me in a very nasty harsh tone, that I was not eligible to receive coupons and suggested I increase my spending habits with Kroger. First of all the nearest Kroger store to me is about 60 miles away. I shop here because the prices are so much better than Wal-Mart, . I live in the country so I can't go the Kroger's until on the weekends, what does my spending habits have to do with coupons. I live alone so my spending will never equal to a household with 4 or 4. His attitude was not very customer service like. Don't make me go back to Wal-Mart .

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6:16 pm EDT
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Kroger 3 lb rolls of ground beef

Hello while I was cooking up ground the ground beef tonight for dinner I noticed an extreme quantity of what looks like animal hair ( and I donor own any pets). I understand that maybe one hair can sometimes get in the ground beef but this was at least 9 hairs I picked out before I was grossed out and discarded our dinner. This doesn't seem sanitary and I am concerned about the health risks associated with having this much animal hair in my food. I always buy the 3lb rolls of ground beef at Kroger and I have never had this issue before. Please look into the processing problem that you have with this.
I have enclosed photos now that I look closer I am not even sure it's hair it could possibly be thing plastic .
Please contact me
Christina waichulis
[protected]@gmail.com
1161 Abbington dr
Union ky 41091

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2:49 pm EDT
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Kroger pharmacy

The slowest pharmacy I have experienced is Krogers in Riverdale, GA. This isn't the first time I had to wait beyond ordinary time to receive my meds. The doctors office called in the prescription. I waited at least two hours to go to the store to pick it up. When I got there the cashier said that I didn't have a prescription at the time. I explained to her that my doctor's office called it in over an hour ago. She then goes back to the terminal and said that I would need to wait at least 20-25 min. I then decided to go across the street to pick up something from Walmart. I took me over 1/2 hour to finish my shopping. I then drive back to Krogers and the sales lady says that I will need to wait another 10 min. I am thinking about changing locations.

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10:36 am EDT

Kroger cart ran into my car

while parked in Smiths Parking Lot one of their shopping carts ran into my car and broke my headlights, when I came back to my car a witness told me what he saw. I filed a claim with the store manager who told me that it would take care of it. After about 8 days I received a call from Smiths and was told that there is nothing smiths can do. So now I'm left with a broken Headlight that's costing $450 to replace.

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11:45 am EDT

Kroger overcharge

I just shopped at the Renee Dr store in Myrtle Beach SC. I selected and weighed 1 lb of green beans with a shelf tag of $1.28 per lb.

I checked out in lane #9. I was charged $1.99 per lb and the weight registered 1.26 lbs. I questioned the price, so the checker called the produce dept and verified the price. Still, it came back at $1.29 per lb rather than the $1.28 shelf tag price.

I didn't further challenge the weight, thinking the dept scale might be off, but thought about it enough to put the bag of beans on a digital postal scale when I got home. It registered .92. I was charged for 1.26 lbs.

By my calculations, my little bag of beans should have cost 1.17. I was charged 1.63. Had I not challenged the price, I would have been charged $2.50.

I find these to be very deceptive business practices. Had I not only purchased two items, making the overcharge obvious, it probably would have gone unnoticed.

This of course calls into question how many other items I an routinely overcharged for.

Sincerely,
Nancy Ekstrom

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Rev Ronald
Detroit, US
Nov 11, 2022 6:01 pm EST

I shopped at the Kroger on w 8 mile rd in Ferndale, Michigan. I bought some vine ripe tomatoes and was charged for Roma tomatoes. They are.88 cents a pound not the $1.09 that I was charged. I also bought a head of lettuce which was marked $1.99 each but was charged $2.19.

After double checking the price I waited for to be told that there was nothing could be done. Then a manager told the lady that serviced me to refund me. She refigured and refunded me.52 cents.

According to the law I should have been refunded the entire cost for both items. I waited over 15 minutes for the attendant after they were paged only to be treated like I was a bother. Also they keep the customer service desk closed all of the time.

Disappointed,

Rev Ronald C Epperson

Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Kroger. Discuss the issues you have had with Kroger and work with their customer service team to find a resolution.