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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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4:28 pm EDT

Kroger pick and save delly

Mukwonago wisconsin
Your pic and save delly for two Friday nights has failed. Last Friday I stopped to pick up fish and clam chowder., 5:00 pm. No fish, huge amount of chicken but the claim chowder pot was empty and burned . Really failure for a Friday night in WISONSIN.
To night we called first they said they would have fish at the self serve bar, but no claim chowder. Wow this is WISCONSIN, so we end up going to Hardies for dinner. I complained the first time last week to the manager. He gave me a half hearted apology and that was it, I left very unsatisfied and amazed on a Friday night in WISCONSIN this could happen. Again tonight 09/28/ no claim couder, I would suggest the Delly Manager, or more importantly the store manager know the culture. Not going to try again, Friday night fish frys our out for Roundies. I will say the experience with the pizza personnel and product has been more the I expected .
Steve Dressel
814 Melbourne Rd
Eagle Wi 53119

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3:01 pm EDT

Kroger overcharging of medications

My name is Sherry Scott and I have been with Kroger's pharmacy for many years. I have insurance coverage through Piedmont Community Health And once the new year started, I have been charged for my medications. The pharmacy supervisor caught the discrepancy. My copay is $0. Once she brought that to my attention I thanked her because I had payed all year. Could you refund my cash that is owed me please. I called my insurance company and they said Kroger is responsible to pay back my money. Thank you, Sherry Scott. [protected]. [protected]@email.vccs.edu

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9:24 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kroger gluten/ gluten free products

The store in my area has glutenous products next to gluten free. I addressed this with customer service and she informed me that this is the way it is done and this is really a corporate issue. She didn't have a clue why this could be problematic. I emailed the corporation and am awaiting a reply.

But this is what is really happening.

#1 Storing these items together presents a cross contamination problem.

#2 The company intentionally sets the store putting these items together.

#3 Employees of the company in general are either not educated or concerned about food allergies.

#4 The store is not offering the customer a safe shopping experience by passing off the situation.

#5 The store could potentially be loosing revenue.

#6 Food allergies are not a joke. Because you are in the grocery business this should be a no-brainer.

#7 The store manager do not seem to be empowered to ensure customer satisfaction.

We'll see how this is handled.

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Update by AccountKiller 1
Oct 05, 2018 7:44 pm EDT

https://www.accountkiller.com/removal-requested

The company has agreed to review this issue.

The placement of some items in close proximity can be problematic. Placement of these types of items is dictated by a schematic generated from the company. Sometimes brands encourage placement on a shelf. Management can explain knowledge of product placement, food allergies and customer concerns.

As a result customer relations will improve and the store's revenue can improve.

The ultimate goal would be to have a safe shopping experience and happy customers.

With the company reviewing this issue I predict a successful and positive outcome.
https://www.accountkiller.com/removal-requested

Resolved

Management has reviewed the issue and is resolving the problem.

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6:12 am EDT

Kroger false advertisement/unprofessional

The Kroger "flash sale" on Halloween candy says jumbo bags 50% off now I don't know about you guys but jumbo bags to me mean 190 pieces or more not a $5 piece of [censored] bag so great job on false advertisement. Also your manager very unprofessional getting on the intercom saying the associates name and that he has a girlfriend. This happened Thursday 09/27/2018 around 8PM at the Kroger in Mars Hill

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7:36 pm EDT

Kroger luvsome dog food complete meals

Yesterday I purchased several varieties of this complete soft food for my 17 yr old dog who began having issues with dry food. I opened the Beef Stew variety and gave it to her. She appeared to enjoy it eating it down quickly. In the middle of the night she began whimpering and began to shake them three up on my bed. I quickly moved her to the floor where she continued to throw up and cry in discomfort. When I went to clean up her mess I discovered a rather large bone that had clear cut Mark's on it.
I'm sure you can imagine my disbelief schlock and concern. She only weights less than 10lbs.
I have attached pictures of the bone and container for you to take further action

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7:12 am EDT

Kroger receiving manager

I am a delivery driver that services Kroger store #653. On 9/27 I made a delivery to this location and after ringing the bell twice after a 4 minute period while listening to the manager on the other side talking she opened the door with an attitude saying dont ring the bell twice.I said to her do you ever have a good day and she responded no and dont ring the bell twice you [censored].I never cursed her or was rude to her I said I will be making a complaint to your manager and she responded I dont give a [censored]. If this would have happened with someone else it could have turned into something else. I am making a complaint and I expect and apology from Kroger and her.

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1:46 pm EDT
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Kroger advertised items not on display

I visited Kroger in Humble, Texas today and was frustrated because the advertised assorted pork chops were not in the meat counter and the guy that should have been putting them out, could not or would not do his job because the entire time he was on his cell phone. The advertised chicken breast were in the counter but were not stamped with the price based on the sale, which Kroger usually does. A female worker came to assist me, but explained that they should have the sale price on the packages, but they were not. She proceeded to take all the packages out and stake the on a cart them took them to the back to put the correct price on them, and apparently she expected me to wait until she had completed the task before giving me a couple.

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10:48 am EDT

Kroger all laundry detergent

They were running a flash sale for two days on All laundry detergent for .99 if you downloaded the digital coupons. The coupon could be used 5 times. After this sale on the first day it wasn't any of the product. I tried to get a rain check. I was told I couldn't get a rain check on flash sale items and to return to the store the next day at 6am. I arrived at the store at 6:10am and there wasn't any more of this product in the store. I was highly upset after getting up early and driving 20 miles to get this product. I filed a complaint on this website about this issue. They then extended the use of the coupon for another week. I went in the Cleveland, MS store everyday except that Friday because I knew the truck didn't run on Friday from the earlier incident with this product. I still wasn't able to get this product and wasn't allowed to get a rain check. There need to be something done about customers that are abusing the system. You should only be allowed to purchase the 5 limit in a purchase then you should have to get back in line for the next 5 limit. This would stop a lot of the hohgging over products.

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5:15 am EDT

Kroger pharmacy

Went to pick up prescription that was filled and when my husband asked for it, was told it had been picked up. Not myself or my husband or anyone else that I know picked up my prescription. Was told they would look into it and after waiting almost two weeks with no call back, I called them. After explaining what was going in I was put in hold and there was no record of who picked it up or where it went the woman told me they would refill the prescription at no cost. I explained I had another week of my old prescription left and would come in when it ran completely out. I ended up getting sick and was not able to tolerate anything on my stomach. When I went to pick up my prescription I was made out to be lying about who I talked to and was told they would let me have it this time but never allow it again. The girls attitude was like I was dishonest and they were not at fault. The more I thought about it the more upset I got because they were blaming me for their incompetence and not making notations on their computer in regards to this. My husband and myself have never picked up a prescription without signing for it. And using a lame excuse that they don't require all signatures, I don't believe because we have always had to sign our name before getting it. So they either gave it to someone else or they put it back on the shelf. But I refuse to take the blame for whatever they did with it, nor will I be treated with condescending attitudes. And no, there was no manager that even cared enough to speak with my husband and I to clear anything up other than tell the employee what to say from the office.

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4:03 pm EDT
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Kroger friday and saturday sale

we was in there Saturday and they was out of pork lions buy one get one free and would sub anything for it or nor would they give us a rain check for items as there was 3 of us that was shopping for that items... your satisfaction guarantee says if you don't have item or don't want to give a rain check you will replace item with a similar item.. well none of the above happened in you Plymouth Indiana store and I want to know what you are going to do about it, , as the meat department person came up front at service desk and none of them did a thing a bout it . then said more less to bad so sad as nothing is going to happen for you ..well live up to your Satisfaction Guarantee and get us what we wanted as we don't spend gas to be turned away without a answer on why we cant get something like it

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11:02 am EDT

Kroger shoppers and produce

Hello. Krogers Eakin Rd Columbus Ohio. I fine it hard to go into Krogers lately due to a increase in male pretend shoppers. These men hover around, follow and some even have their cells out ( I think taking pics) pretending to be talking. In my experience as a woman I have not seen a time where men like to shop. There mostly white males between late 30s' to mid 40s'. I truly enjoy shopping at this Krogers because it's so close to my house. sometimes I walk. Plus there are many without transportation whom also shops there. It's becoming uncomfortable, first you don't notice and after time you see so many men. They kind of hang around with enough items to deter suspicion. PLEASE look into this matter. another matter is the watering of the veggies. TOO MUCH. my spinach was so wet it was wilted to almost slimy by the time I got home. so much watering could cause some type of out break. other then these couple of problems I enjoy shopping at this Krogers. Thank you for your attention..

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5:14 pm EDT
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Kroger all laundry detergent

The all been on sale since last week, every time I go in the Kroger in McComb Ms they OUT! I asked management and the lady's that be at the customer service desk for a rain check and they refuse to give me one. I don't understand why I can get a raincheck on everything else but the can't give me one on the All... Kroger y'all need to do better are start getting onto management about these kind of situations.

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1:32 pm EDT
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Kroger refused to take u.s. currency rolled 1/2 dollars so was forced to use credit card

On 9/23/2018 1:32 pm. At Kroger 4025 Winder Hwy. Flowery Branch Ga. [protected]. I had several rolls of half dollars and wanted to pay for groceries and was flatly and rudely refused with no explanation. That was the only currency I had on hand for goods and services on a Sunday when no banks are open. They would not even exchange for paper money. I did not know you cannot use change in that store. It is not posted and if it was it would be unpatriotic. Kennedy Half Dollars are genuine U.S. currency. I think we should be awarded free groceries. I've never heard of any one refusing U.S. Currency. I shop at that branch regularly. Our Bill was over $69.00. We were unable to put any more than that on our credit card. We planned on more.

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7:46 pm EDT

Kroger the cashier at kroger on 1244 tomball parkway she's racist

I'm a regular customer from Kroger we shop at the store from 2 to 3 times a week everytime I come with my kids and today Saturday 22nd of September we went to buy milk and another stuff my little 4 years old daughter she grabbed a few little things and haibrows that it cost $1.50 after I scan of my items. I was ready to pay and the cashier come grab my daughter by the hands and said did you pay already for. I asked her why she thinks that I don't she said because many kids come to still. That made me mad because my kids don't come to still and I asked her if she wants to come and check on the screen what she said I course I will but the point is the way she said it I never be embarrassed by no one and I don't going to let some people do it to my kids. so it makes me so upset I mean because I'm not the kind of people to come to steal all the store. I'm a regular customer and I teach my kids to be best on everything what they do I don't want to teach them to steal and I asked her why she feel like that. And she keeps repeating because kids come to steal I mean this is the way Kroger feel about our kids it's not way. She keeps laughing and make fun never apologize and I call the manager and she only says I will talk to her. What's the point in this case.

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Lynn Huff
, US
Apr 28, 2021 10:46 am EDT

Write corporate a letter if you have to since the store manager does not appear to be resolving the problem. You can probably file the complaint with Corporate online.

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2:12 pm EDT
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Kroger I found a roach leg in kroger tidbits while eating from container.

I Beverly Slater purchased a package of pineapple tidbits 5/27/18 and while eating from container I saw a roach leg in container. I sent piece of roach to Pacific Coast Producers/Travelers - Pamela Mee who is employed with Pacific Coast inform me it look like a stem of product to them I did inform her it is a piece of insect leg . I still pray you all get another viewer to view leg by company to see that it is apiece of roach leg. I am sending another picture for you all to view and to inform you all I will be doing all I can to get through someone because I will be sueing for $20 Hundred Thousand Dollars for having a bug leg in pineapple tidbits.

Beverly Slater
119 Alfred Drive
Vicksburg, Ms, 39180
[protected]
[protected]@bellsouth.net

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Update by Beverly Slater
Oct 25, 2018 3:18 pm EDT

I am trying to send information to who need to received.

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12:50 pm EDT

Kroger front end management / store manager

I went to Kroger again today for the third time to get some all laundry detergent of which I was told they would get it on the truck last night. They did not get any asked bout a rain check to which I have gotten before they told me I could not get one so I asked if they could give me replacement product of which in the past I have gotten. Front end mgt said no I asked to speak to store manager she called him/ her. They didn't come to speak to me directly. He/she just told her what to say. I am very upset that I could not get my product. I have worked in the public before and as a manager. I know how important our customers are and trying to take care of their needs. I DO NOT feel as though I was treated in a respectful manner even as upset that I was I still tried to remain calm and respectful. Thank you for your time and I hope that you will resolve this issue

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11:42 am EDT

Kroger american legion

I am the manager of an American Legion at 3253 South High Street, Cols OH 43207 and we purchase our pop from Krogers at 3637 South High Street, Cols OH 43207. For the past 3 years I have purchased pop and other items from this store mostly without any problems. But every time we get a new checkout person who doesnt know how to do tax exempt and they call for a manager we are told we cannot purchase our product there and can only have the minimum limit. We probably spend about $400 a month on pop. We are a small business and cannot order ahead of time as we never know our demand plus I usually have to wait until a member will help me with the order. This week the order came to $200 and I was told by the manager if he let us have it he wouldn't have enough for his other customers. He insisted we would be turned away from now on unless we ordered 2 days ahead. We are customers also as are all of our members and we purchase other items besides pop. Other tax exempt organizations can go in with no problem and get their product. We go there regularly so maybe he needs to adjust his ordering. Maybe it is just because we are a veterans organization, who knows. All I can say is thank you Kroger for your support of our veterans!

Pamela Davis,
Canteen Manager

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10:19 am EDT

Kroger two day sale for friday september 21st and saturday september 22nd

I visited the Kroger located at 4875 Floyd Rd Mabelton, GA 30126 on Saturday approximately 6:30 a.m. My reason for the visit was to catch the deals on the Oreo cookies family pack, Wright's brand bacon and the trident vibes gum on the 5x digital download.
I am an early morning shopper and this is my store of choice, however when ever there is a sale the store is never stocked for the early morning shoppers and the associates working give you the run around when you inquire about the items mentioned in the circular which are not readily available and min most cases sold out completely.

Today I asked for a raincheck for the three items mentioned above only to be told that I must get permission from a manager to obtain the raincheck. Problem is there are no managers available before 7 or 8 a.m. I called to speak with a Mr. Mason who identified himself as the store manager and I explained the situation to him and he tells me that there is nothing he could do and that he did not issue rainchecks for digital downloads. If this is the case the stores should be fully stocked the night before to allow customers to take advantage of the deals.

Is there any way possible I can receive a raincheck via US mail for the three items I was not able to purchase on the day of the sale?

Again the items are Wright's brand bacon 5 quantity
Trident vibes gum 5 quantity
Oreo cookies family pack 5 quantity

[protected]@yahoo.com
112 Sewanee Ave NW Atlanta, GA 30314

Kindest regards,

April Buggs

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Update by April Buggs
Sep 22, 2018 10:21 am EDT

See above in reference to my complaint.

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4:51 am EDT
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Kroger digital coupons

You advertise the All Detergent for 99 cents and can t get it! Then when you do get some you don't let anyone but it for 99 cents. And it was extended till the 22nd of September. So what's the problem! You advertise something and extended it then you should let everyone get it for that price! Bad business! And the people that work there are horrible! Don't stock well at all. Bad attitudes! And the store is dirty! And always water on the floor by the frozen foods. The one on new Cut Rd in Louisville Kentucky

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6:33 pm EDT

Kroger pick up service and management

I placed an order for pick up 9/20/2018 and when I got to Kroger, I had to drive around the lot until there was room in the pick up lane. I waited for 15 minutes and an employee named Mark told me that he would have to wait on the customer that pulled up behind me first. I told him to cancel my order and to not charge my card. He made me wait in line even longer before I finally was able to speak with him. I told him that I would call management and he just displayed more of his lack of concern for customer service. When I got home, I called the manager, named Lacey and while I was telling her my problem and asking for reassurance that my card was not charged, she was not even listening and talking to others in the background. She said she would pass on my complaint and her tone told me that she would promptly forget it as soon as I hung up. I addressed her attitude and she said that they were really being slammed. This says to me that the other persons problem is more important than mine. I became more emphatic and said don't make me drive back out there. She started screaming for me not to threaten her and hung up on me. I called back and asked to speak to someone other than Lacey and she came on the line and told me it would be her or nothing. I finally got her to assure me that my card would not be charged. This is actually just the straw that broke the camel's back. Kroger Inglewood has many employees that are just uncaring and unfriendly at best and rude at worse. Enough is enough. I will be going to Trader Joe's in the future and finding a new pharmacy. I won't contact their local management because I am not going to listen to more of the same. Kroger needs to send their employees to a customer service seminar and hire management that is present and knows about their employees' strengths and weaknesses. I look forward to shopping at Trader Joe where good customer service is just their standard day to day way of conducting business.

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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