Kroger
reviews and complaints

I was in kroger and the clicklist employee a woman was working around 3:30 p.m. She came up a isle so fast with her cart she almost hit me. She should never have been doing that it's a grocery store not a freaking road. She was so rude! I would like to be able to go grocery shopping and not almost get hit! She don't even look to see if vehicles are coming before she takes the cart out with the groceries on it. She needs to do a lot better. If she keeps doing this I will continue to shop at other kroger on falls hwy!

Went to pump gas around 10:30am on 7/3/18. Had to pay at window from bank card and used $.30 Kroger points. Pumps went down so told 10 mins later had to go inside to service desk to get refund. After waiting for about 5 or so more minutes was given $30 cash but points were not reimbursed and person at service desk was not very pleasant. Would like my points to be put back on my card, account number [protected]. Thank you! Lisa Lewis

I was doing my weekly shopping this morning, when checking out I noticed an item that was on closeout did not come up with the correct price. I ask the cashier if it was going to come off at the end, she did t answer... Not sure if she did not hear, the transaction was completed the price was not corrected and I had to go to the service desk. It was at this point I encountered an incredibly long wait! The clerk was helping a gentleman who clearly was uncomfortable too with the amount of time it was taking her, and he apologized twice for the length of time it was taking. I was the next customer, at this juncture I had waited so long much of my frozen food was thawing so I returned what I could get to without holding up the other customers, the rude and condescending clerk dismissed my anguish, never once apologized for the extended wait time or inconvenience to her customer. She in fact let me know she could care less!
This problem appears to be escalating at this particular store with a few of your personnel. This has been my go to store for many years
However I will not continue to patronize this store when your people treat me like i'm garbage. Unacceptable!
I am enclosing my shopper card number ([protected]) so that you may review my account and see that even though I have a publix across the street I was choosing to come to kroger. While kroger's pricing seems a little better, there is no amount of savings worth my dignity... On a positive note publix employees are always kind, helpful and have never once given me attitude, especially when the problem began with them.
I truly hope someone at your corporate office is listening. I am not the only one feeling this way. I teach at a local school and this store is often the subject of people's dissatisfaction when doing our marketing.
The clerk who was behind the service desk this morning was christi.
A very disappointed customer,
Debbie jernigan

I want to let you know that i purchased some organic Simple Truth Corn some months ago. We had company that night. I boiled the corn and added to our plates. There were three of us. My partner bit down on something hard and sharp and then removed from his mouth an alien of sorts. Appears to be a small piece of machinery that may have broken off. It has a prong like hook that could have ripped open his tongue or even broken a tooth. Fortunately not! I only wanted to let you know. I do have the piece of metal if you would like me to send it along. I understand "stuff happens" but thiught you may like to know so you can prevent similar situations from occurring.

The floor stay filthy. There are not enough cashiers during the day because the lines have people backed up. The robots at self checkout are usually down and very frustrating because some employees wander off and don't stay at station. The registers are literally falling apart. They do not have enough baggers/utility clerks during the day. My husband and I walked out one day because it was night shift and all the robots said "see attendant " with no one in sight.

I have two sons assaulted right in front of your store. My son was stabbed in the heart and liver had to have surgery to save his life. A detective tried to get the video tape where 3 cameras are clearing pointing to the scene where he was assaulted and someone told him the cameras are not working. My other son said no security help or customers. No one called 911 and he ended trying to walk to the nearest place for help.

Reference: [protected]
On 6/25/18 10:01 p.m. when redeeming my fuel points I was only given a .75 cent option. Under the Visa plan the No. 2 option was from 0-105 cents. When I pick the No. 2 option I was thinking I would get .85 cents like under the Visa card. All it showed was from 0-75 cent option. Under the Visa card I was offered at 25 cent bonus for every 100 points, which I received earlier in the month of June from May. I could pick .85 cents since I still had 605 points from May to use. Not having another choice I picked the .75 cent option thinking it would be deducted from the remaining points of May Instead it was deducted from The Month of June. I called the Kroger fuel point representative with no satisfaction. All I asked was to put my May points to June since this was not my fault. I wasn't trying to get points I didn't earn. The only reason I use the Kroger Credit card is for the fuel points. I have other option's. The customer service representatives must thick I'm stupid. I used the remaining points for May on 6/29/18 or I would have lost them. Since No customer service person took care of this problem. The program at the fuel pump is not user friendly. I'm not a satisfied customer. Please respond. contact me on my cell phone [protected] e-mail

Generally I make meatballs according to my Mother's recipe. However, one day noticing Kroger Italian meatballs in Ralph's Market in Los Angeles, California, I decided to try them. Preparing the meatballs according to instructions on the package the appearance of the product looked wonderful and very appealing. However, tasting the prepared product left very much to be desired. The meatballs were so salty that no one could actually swallow the first bite. Some one involved in the preparation of the product apparently didn't have any safe guards or was completely unaware of the extreme saltiness in the meatballs. Because of the effect on all who were eating the spaghetti and meat ball dinner that night have become hesitant in trusting Kroger's Italian meat balls.

George West and family

On June 28, 2018 I witnessed a Store Manager named Lauren swear at an unruly customer after the customer caused a scene. Lauren fired back with the "F" word several times very loudly in front of customers which included but was not limited to children. The security guard hired to this specific store did nothing to try to dissolve the problem and Lauren cussed at him as well. It was disgusting behavior from a management standpoint and she should not be allowed to continue to manage with that kind of demeanor. The store where this occurred is located at 3838 Richfield Rd. Flint, MI 48506.

Today i bought the product at king soopers in wheat ridge colorado. And when i returned home and opened them one cup was completly spilled out and full of mold it was quite disgusting. I have pictures to provode as well as a picture of my ricept. Im usually very happy with this product. Id like to keep buying in the future but this cant happen again. Im very glad i caught it right away.

I am a stage 3 cancer patient who over the past few months every time I've went to fill my pain medications I have had some issue or another getting my medication filled . I've spent past two weeks in the hospital and had missed my regular pain management appointment and my family dr had written my a carry over prescription to get me threw until I could get back to my regular pain management dr who I have been seeing and filling or prescriptions for well over a year. Upon taking my prescription to have it filled I was once again by the same female pharmacist questioned about my doctors writing the first prescription and whether or not my doctors knew the other was writing the prescription, trying to explain that I am a stage 3 cancer patient and that I have TEAMS of doctors that all working together have and will be at different times be writing different scripts to cover the extensive pain that I'm in from the cancer, Chemotherapy and surgeries that I've had to endure over the past few months . The same female pharmacist still refused to fill my medication without talking to the pain dr whose office was closed and would be over the weekend and part of next week due to the forth of July weekend and I would just have to do without my medication that I needed that barely controlled the pain I was in and just take the other carry over medication that didn't come close to containing the pain . She has been rude and insulting and judgemental every time I've had to deal with her, I'm in no way a junkie or dr shopping, I'm a STAGE 3 cancer patient under going Chemotherapy to save my life. I will be removing my medications that is a extensive list from Kroger pharmacy at Corbin station in Corbin Ky and taking it all to another pharmacy as of today and will no longer be a customer of Kroger, after many years this is saddening but will no long be part of a department that will allow a mear pharmacist to play doctor to a cancer patient who already has 3 separate teams of doctors who all are in contact and fully aware of what the other is doing and giving me and why ..

I purchased 2 different brands of cake mix and 3 cans of the off-brand or Kroger brand chocolate fudge icing for a kids B-day. My purchase was on 6/25/18 @ 3:49 pm [protected] [protected] )my total balance for items purchased to make these 2 cakes was around $20.00. The reason I am so upset over my incident is that I allowed my kids to start icing the cakes and decorating them while I was in the shower when I got out to see how it turned out ...there was one can left and it had MOLD GROWING IN IT UNDER THE FRESHNESS SEAL. I HAD TO BREAK THEIR LITTLE HEARTS WHEN I HAD TO THROW IT ALL AWAY. COSTING ME HUGE INCONVENIENCE OF HAVING TO LEAVE THE PARTY WHICH WAS ON6/26/18, GO HUNT DOWN TWO CAKES AND PURCHASE THEM SINCE I ALREADY HAD GUEST THERE. AND MY DAUGHTER DIDN'T EVEN GET TO EAT ANY OF THE CAKES I BOUGHT FOR HER BIRTHDAY FROM HER STOMACH HURTING AND SHE SAID SHE LICKED THE SPOONS AND HER FINGERS WHEN DECORATING WITH THE MOLDED ICING. I don't want this negative experience to reflect as a review so I am not going to post this for all the parents from my boy scout troop and my co-workers from the hospital I work at, to spread virally because this was an isolated incident after your stores Hep -A incident that was on news.
I am however out $65.00 invested in cakes for her party, then she gets sick from eating the icing. I still have the can and pictures or her throughout the day feeling worse and worse as the day went on from that cake icing. I want that money returned or in-store credit, check, gift card, whatever but this needs to be corrected. Also mainly because of the expiration date on the cans say Feb 2019.

Hello. So I went grocery shopping today with my daughters and decided for dessert we'll have apple turnovers. I bought a four pack. Fast forward were home I sit down next to my husband in the kitchen and have a taste of the apple turnovers I couldn't wait for, so I'm chewing and I noticed that I couldn't break down what I was chewing so I removed it from my mouth, it was plastic. Shocked and horrified I took another small bite very aware now and I have more plastic in my mouth.

This store needs some very serious intervention on so many levels it's hard to know where to begin.

Customer service was appalling at the Starbucks today. Employees were Brett and Charlie. Concerns were addressed with supervisor.

Slow or absent deli workers was another irritation. I personally witnessed several people who wanted to order deli meats but who didn't want to wait for an employee to help. Atrocious, the whole area and quality of help from top to bottom. Again, concerns were addressed with a store manager on duty.

On June 14 I entered Kroger on 1st St. and 7th Ave. Huntington W. V and slipped on a piece of deli paper and landed on my albow and shoulder there was plenty of eye witnesses that there was nothing I could have done to avoid this. I had to leave my father was in the truck and he is on oxygen. You can call me anytime after 4:00p.m. est. [protected] or e-mail at [protected]@gmail.com

I always go to Kroger's deli to get my meat but there is this one older guy named Francis. He is always rude and he will ask you what you want and walk away from you with an attitude and he's shaking his head the entire time while he's helping us. I always just tried to ignore it but then one day he gave us spoiled chicken. The situation could have been avoided if he asked us if we wanted a sample, which he never asks. I'm at the point where if I see him working I will just go somewhere else for my meat and cheeses.

I am a lifelong Kroger's customer. Family are all preferred card members and daughter and son in law own stock in Krogers. Not to impress but to affirm my satisfaction with Kroger products and personnel.

I buy my groceries and prescription drugs at Kroger's Green Twsp, Dent store. I also visit Western Hills and Cleves River Rd. Krogers trying to find this specific flavor (Lemon Lime) of water that is manufactured by Krogers.

They are always gone or a bottle or two are displayed. I have talked to supervisors at all three store to explain my desire to purchase the Lemon Lime brand by the case. They were accommodating but no follow up. The stores carry all of the other flavors of same type and are almost always stocked well, but never the Lemon Lime flavor. This issue has been going on for a minimum of 6 months, hesitated to complain, but I am starting to look for alternatives

I know this is a small matter, but it is important to myself and my wife. Thanks for listening and again I appreciate Krogers and the people who work there.

Respectfully Roy A Stanforth [protected] or [protected]@gmail.com.

I bought a bleach last year September from one of the store in Indianapolis. I didn't realized that it is already an opened bottle (which should be sealed one) while I purchase. Because of the open bottle bleach it damage my car carpet and I spelled on the apartment carpet and damaged. Next morning I went to the store and talked with Tamara Douglas (J-906 assistant manager) of the store and filed a claim. I got couple of phone calls about the claim and they said it is being investigated. I had submitted all the required documents. when I inquired last time through internet and got this case reference# as [protected]. This claim is not resolved yet.
Can someone assist me with this? I can be reached at [protected]

Thank you.

Pawan Khanal

I called today since I had not heard one word from anyone at Kroger since I submitted my complaint.

Sara/call center rep. advised me that my complaint had been forwarded on to corporate. This was after she placed me on hold to read the complaint. I actually do appreciate the fact that was the first thing she did. It showed a willingness to understand the issue from the beginning instead of waiting until 5 minutes into the call. 😀
However, after she told me it had been sent on there was nothing else she could say. I actually had to dig the responses out of her.
I briefly explained how bad my experience was and that I had not heard anything at all from Kroger in over a week. I had tried to call every other day and couldn't get past more than a 20 minute hold.
Sara advised me that once a complaint is sent on to hdq that they don't hear anything else. So for her, case closed.
I again said that I just didn't understand not reaching out with the news that the case had been forwarded to hdq or even if anyone from Kroger was aware of anything. I asked why Kroger doesn't at least let the customer know that the case has been sent on. She then said she couldn't answer that question. And that it could take more than 2 weeks before I hear anything.

The more I tried to explain how I don't understand not passing on anything at all to a customer who has clearly been mistreated not even to let them know(which could be good or bad)of the forwarding. That's when she finally says that someone did call to advise me of this. I've been on the phone for almost 10 minutes and after bringing up the issue several times she finally now says this. Really?

I have to question Kroger's so called customer service practices when the customer who has been upset, regardless if it is right or wrong, has to pry any information from a "customer service agent". I also don't and never will understand how a person can hear that a disabled women is ganged up and bullied by two men, insulted and even had money stolen from her and NEVER once during the phone call does Sara say she apologizes. If anything, how about she is sorry I "FELT" mistreated? At least show you care at all.

Bottom line-Right or wrong on the understanding of the sale and or more, mistakes were made on both sides. The whole thing didn't have to be such a horrible mess. I was treated rudely by Sergio and Michael. It cost Kroger NOTHING to say they are sorry I felt or was upset that night.
I left crying due to what they did and Sara can't even be understanding as a human.

What has happened to Kroger? I don't know if it's each store or comes from Corporate but having good customer service is FREE. A nice apology from someone who actually cares goes a long way. And it makes me really sad that one of my favorite stores has fallen this way. I now know that Kroger doesn't care about anything but especially the customers. Because clearly breaking the law with advertising one price and not giving it, a very underhanded method of business is the Kroger of 2018. ☹️