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4.5 11113 Reviews

Kroger Complaints Summary

84 Resolved
1399 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1497

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H
2:35 pm EDT

Kroger deanna has the nastiest attitude on the face of the earth

I'm a frequent customer of the 5341 Highway 20 South, Covington, GA 30016 and I'd like to report a cashier/bagger by the name of Deanna Griffin. This young lady has the nastiest attitude on the face of the planet. Whenever I come in the store it is always a problem with her. Long story short she is a bully. On a particular incident I was leaving the store and saw a young lady about 19/20 years old giving me a blank stare, I smiled and was met with vicious eye rolls and nasty attitudes that continued every visit. She picks and chooses who she's nice to and has been getting away with it for years. I think that it goes back to the time of the last manager.

There was a incident (Jan/Feb 2018) I saw with Deanna and a teenage girl who minds to herself in which Deanna was a cashier checking out groceries and being gracious to the customer while rolling her eyes at the teenager who did nothing to her. I was taken back because I saw it, her mom saw it and the manager at the time saw it. The teenage girl never bothered Deanna or said anything to her. Deanna choses to bully her.

I saw her do so many people wrong and dirty that it's sad.

Also if I'm in her line she doesn't acknowledge me or treats me like utter crap. As an older person who worked as a human resource manager I can say a job is very hard to come by but don't treat people like crap!

Be aware:
- Like all people who treat others like crap she has selective memory.
- Also as of now I am now using a different store because this behavior is disgusting.

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TheshopperAisha
, US
May 23, 2019 9:13 pm EDT

I usually just browse through complaintsboard looking to solve others ppl problem and just out of boredom but I can tell you as a fellow shopper, I know exactly who you are talking about and she did my boyfriend's niece the same way as she did that teenage girl. I'll just put it to you like this, Deanna is a P.O.S PERIOD for how she treated people, maybe's she has low self esteem or maybe she's just a flatout bully who bullies ppl who she thinks is weak. But as a long story short her actions caught up with her and she got fired. I believe I've noticed you quite a few times Mr. Wilkerson shopping and you are just as kind and observant as can be. But yeah she did that to numerous teenage girls/adults and got fired.

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Cynthia Peterson
, US
Sep 14, 2018 12:55 am EDT

Hello Henry,

As a former Kroger employee in Tennessee, it's not unusual to see this behavior it's actually more common than you think. You have either three options.
1. Report it to corporate
2. Report it to the manager
3. Stop going
I see you've chosen option 3 which possibly the best option. I've dealt with cashiers like this working and shopping. Just go on about life and enjoy it as best as you can because people like this will run into someone who will do this just as bad.

God Bless,
Cynthia

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Jaygirlvibin
, US
Sep 14, 2018 4:46 pm EDT

Option 3 is best because no one listens at all, they just make you seem like you're lying I went through everything he just listed.

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7:58 pm EDT
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Kroger bistro

Arrived at Kroger in Bossier City, LA at 7:30pm. Intended to get food at the Bistro. Sign on it says serving food from 4pm-8pm. The only food remaining was some fried chicken legs that look like they had been there for quite some time. No one was manning the area and it appeared it was in the process of being cleaned for closing. My wife and I now have to find someplace else to eat (on a Friday evening of a holiday weekend).

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9:59 am EDT
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Kroger customer service manager

I am a frequent shopper of the kroger store located at 4919 Flat Shoals PKWY, Decatur, GA . I had a question regarding my receipt. The wait was 30-45 minutes. Customers in line said that was the normal, which is totally unacceptable. The manager came over and I told him the wait time is horrible. He replied " that's how it is all over the store". Why do we have people working in the stores with that attitude? Many of my neighbors have the same complaints. Something needs to be done about this store. I am at the point where I will escalate this matter, include going to the press.

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Update by Carla0221
Aug 31, 2018 9:59 am EDT

Something needs to be done about this store!

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7:53 am EDT
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Kroger shortage of all sale items

went to the columbus ms kroger to do our by-monthly grocery shopping and once we started, we found that several items that we wanted to purchase were completely empty, koo; aid jammers, red plums, and several other items as well, we are going to have to start shopping at our local wal mart because they have the items in stock, this is an onging thing in kroger, if it is on sale it should be on the shelf. we live several miles from the store and will have to make another trip just to see if the items are in stock. I do not understand why they cannot have enough items to keep the shelves complete.

thanks you and have a great day.

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12:00 am EDT

Kroger kraft macaroni and cheese

This is the 3rd time I've found maggots in my mac n cheese, this iscreally starting to piss me off because my whole family was eating this and Im getting tired of seeing bugs in my food.
I'd really like to know why this is happening, everyone loves Kraft's mac n cheese in my house and its something quick and easy but y'all are making it difficult to feed these [censored]ers because we noticed half out pot has bugs

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1:54 pm EDT

Kroger organic food products

What I want to know is why it is that Kroger seems to be decreasing its organic inventory and trying to discourage its organic buyers in the last year or two. First you do away with the Natural Foods section, which I can only imagine was done in some vague hope to increase revenues by forcing those who used to love pursuing the shelves there for the new and unusual to try to forage in the other aisles. No doubt someone who has no understanding of the motivations of those who buy health food and organic items in particular thought that idiocy up. Expecting someone who buys and eats organic on a regular basis to buy GMO and chemical laden toxic crap is like expecting a Vegan to eat meat or a devout Jew to eat non-Kosher. That won't happen, especially since the advent of the internet and stores like Amazon who will ship to your house. If I can't find the organic item I want in the store I'm in, I just go else where to get it--even if I have to wait for a free day and drive 2 hours to a store that has what I want, or more likely, get online an order it for delivery. I will make do without rather than buy non organic. In fact I find myself shopping at Kroger less and less, because it is so hard now to find what I want because it is either hidden somewhere not obvious or gone completely. Increasingly stuff that was a standard buy for me is no longer appearing on the shelves, like Organic Saltine crackers, Organic Muscle Milk in a 4 pack, organic whole chicken, etc. It is frustrating for me and for all my friends and family. I have to say, I and everyone I know that I have talked about it, hate that you have done away with the Natural Foods section. Though, on the other hand, you probably have saved me money, because I just buy less and less at your store. The same can be said for my friends and family. So by alienating us, your organic consumers, you are destroying part of your customer base and impacting your bottom line.

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12:33 am EDT
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Kroger I was threatened, molested discriminated and embarrassed in front of people

This maybe late complain since the incident happened July 26, 2018 in the morning. I called already but haven't heard back what action taken and At that time i called, when representative about to give the case number, the line was cut.
Anyway, this is what happened in 181 Highway 27, Somerset, KY 42501, small Kroger.
I was in self checkout, items are all scanned and I have some coupons as per limit coupon stated of some of the items. A manager name Jennifer stout (hopefully got her real name) came and asked if she can look at my coupons. Then asked where I got the coupons? I said, from the p&g website. Then she said, you have webpage reselling our stuffs, these stuffs. Your selling this items. I was kind of, HUH!? Webpage? I don't have a webpage. And then she said, you know that illegal to resell items using coupons? It's illegal to resell. She keep saying it few times with louder voice and with people around while I was carrying my baby who's taking a nap on my shoulder. I was stunned and couldn't say anything directly since English is not my first language. I told her I don't resell, I'm saving and I don't have webpage. She pulled her phone out of her pocket, open the Facebook and went through marketplace. How in the world that Facebook is my webpage. Thousands of people reselling stuffs and it's only me Asian woman she can find in there? A manager's work is stalking people in Facebook? Then she said, I took a screenshot of your profile. She then tried to looked on her gallery and said, once I saw it, we're not taking your coupons. I worked in this place before, and my husband said, anytime we can call a lawyer regarding company for sharing my personal information to employees coz it endangered my own safety and to my family.
She didn't find it so she then said, okay, I let you go through but once I found it will not take it. And the cashier started scanning the coupons, she then came back and showed my family picture profile (me, my baby and husband). Like she is showing it to others too. And I had those old items i sold was like 8 months ago. Hello! Old items that no longer used. She then said, we cannot take your coupons and they're taking items out from the cart, returned to the shelves. I had items that I wanted to buy with no coupons but, all I do walked out coz they're taking it back already.

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sux2b.you
, US
Sep 29, 2019 6:07 am EDT

What part of that was you being “molested”?

Also, if you had in fact resold some stuff why did u act so confused at the accusation? Regardless of whether or not the manager was in the right, it really seems like you should have known right away what she was referring to

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اتق الله
, US
Jun 21, 2019 9:25 pm EDT

A similar thing happened to me in Elizabethtown, KY. What action can be taken? I have made a review as well.

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Jayda Washington
, US
Aug 29, 2018 4:53 pm EDT

Like 9wood said seek illegal advice and I believe there is service called ethicspoint as well.

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D
3:38 pm EDT

Kroger management

I am an employee of branch 594. In the last year I have been trained at cashier, courtesy clearing and self checkout attendant. My complaint is not about every member of management, just the assistant front end manager. She singles me out for every little mistake and seems to think I'm supposed to work with access to water, even outside. I don't understand why.

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8:56 am EDT

Kroger elimination of organic department, and too many kroger brands!

I've been shopping at Kroger since the 70s, but am feed up with the direction Kroger is going! You're beginning to look like Walmart and the way they are set up! NOT GOOD! I am shopping elsewhere now!
I have tried your Kroger brands...mayo for one, but there were so many air bubbles in it, that I wasn't sure about the proper measurement. NOW, you've got no organic department...it's now alcohol, and all the organic, very few I could find, were scattered around the store. In the sour cream cooler, you've got numerous Kroger brands, but only two competitors! Whatever happened to Mayfields, our local dairy farm? Bad business! I don't want to buy your brands! I do not feel I am getting the quality other companies give! It's stinks of favoritism...favor for you!
I refuse to be a part of a big conglomerate shoving small businesses into oblivion just for a buck!
Also, what Kroger management idiot decided couscous was a rice? It's a pasta and should be in that area!
I'm fed up, as are most of my friends! We now go to Trader Joe's or elsewhere!

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11:36 pm EDT

Kroger delib. specific individual.

As I was scrolling on Facebook through people I may know I seen a little cartoon with a animated picture of a girl bent over and Skippy Shorts saying something in the nature of oh I'm naughty cutting this ham and then the lady who cuts the ham at the Kroger in Richmond Hill Georgia Jessica Morales said come and try me or something like that she was being just as naughty as the picture was and I found it very disturbing and if my 6 year old boy saw it's because he goes in there and he sees her and he likes her because she is nice but at times she does reek of marijuana I never wanted to say nothing at times she does have an attitude but when I saw the post that Drew the line for me.

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Update by Carlknowshpv
Aug 25, 2018 11:41 pm EDT

the picture is a woman bending over a meat Cut Deli table with nothing but a I need for an on. And then the Deli clerk Jessica start stalking naughty back

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Update by Carlknowshpv
Aug 25, 2018 11:37 pm EDT

The lady's name Jessica. Works at deli. Day hours.

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6:47 pm EDT

Kroger management is worthless

I went to this Kroger's to pick up a few things. I bought some clementine oranges and after the fact realized there were several in the bag that were spoiled. There was absolutely no one at the customer service desk so I could get a refund. I asked one of the employees if any one worked the desk and she said she didn't know! I asked for a manager and she came back and said the customer service desk was closed. I asked for a manager again. At least three cashiers got on the loud speaker to page a manager... still no one. So I went through the check out line only to be told they can't do refunds?! So again I ask for a manager. During this time a manager by the name of Ruth came out of the office, stuck her head around the corner to look at the customer service desk where we were standing and turned around and went back in the office? I went over to the office door and pounded on it. No one answered. By this time at least 20 minutes had gone by. I was definitely not happy! Finally another manager comes out to help. Says they are extremely busy and they had to put all employees on cash registers. Yes, they were busy but why were two managers just sitting in the office?! If you're that busy I think the managers should be on the floor helping. After all Kroger's does say they like to provide excellent customer service. Hmmmm, so I ask this manager why Ruth just peeked around the corner and went back in the office without as much as a word like "is there something I can help you with?" Not one word was spoke by Ruth! The manager that helped me said well she may not know how to do a refund. Are you kidding me! Plus how did Ruth even know what help I needed. Absolute worst customer service ever! I will not shop in that Kroger's ever again, ever!

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2:15 pm EDT

Kroger pharmacy service

On 8/24/18 my doctor sent Kroger pharmacy on Wessel Dr. a prescription for a lower dose for my thyroid medication. The reduction in the dosage was based on blood work. Too much thyroid medication causes a rapid heartbeat, diarrhea, irritable demeanor and insomnia, among other things. I was having these symptoms. My online Kroger account showed my prescription listed as in progress and not available for pick up until 8/27/18. Over a 15 year period, I have had multiple adjustments to my thyroid medicine dosage and have never had to wait 4 days to pick up a new prescription. I have always picked them up the day the doctor calls it in. I went to the pharmacy drive-up window on 8/25/18. I was told the wait was because it was a maintenance medication and that I had to wait until the next day, and because it was called it on a Friday, I had to wait until Monday (as if the pharmacy isn't staffed during the weekend). I told her I had never had to wait that long to get a refill when the doctor changes the dosage. She was very rude, repeating their policy. She then said she could refill the prescription, but I would have to drive around to the back of the line. Only one car was behind me and no other cars were in the other lane. I have picked up prescriptions from this Kroger pharmacy for several years and have never seen any customers drive around to the back of the line. After I drove around and was at the window again, my prescription was ready but she threw it down on the counter and gave me a nasty look whenever she needed to address me. She asked if there was a Plus Number. I told her it was the phone number listed on my account. She gave me another nasty look, refused to look it up and rung my order without entering the number or asking me to tell her the number. Rude and nasty! I pay full price for my prescriptions due to the insurance deductible. I guess Kroger thinks it is healthy for me to go several days with a rapid heartbeat, diarrhea, insomnia, etc. because refilling my "maintenance" prescription is a chore for them. I suppose they think I should stop my taking my medication, a hormone my body doesn't make anymore, and something my doctor would never recommend, until it is convenient for them fill my new prescription even though it took them less than 10 minutes to fill.

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4:18 pm EDT
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Kroger did not receive cashback from the purchase on 08/19/2018

Kroger 9703 Barker Cypress Road, Cypress, TX 77433; [protected]

On August 19, 2018, I made an purchased for a pack of gum that I paid for with my SNAP benefit card, and made two cash back transactions at the same time. The first transaction in the amount of $81.07 and it was decline. I requested for $80.00 back in cash, which was declined. AID:A0000000980840; TC:2C1B9CD9A7B0432C. On the second cash back transaction I requested for $60.00 back, and it was approved, but did not get dispensed the money. The AID:A0000000980840; TC:E94BFE52A65E13AB is for this transaction. I spoke with Heather, Assistance Store Manager and
William, Customer Services Manager, which could not help me with my issue. The Customer Service Clerk then called the [protected] to create an open case for me. The Case# 1024547 was open by Josh. I spoke with Olivia M. on August 20, 2018 and she told me that the case will remained open.

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1:00 pm EDT

Kroger the carts for the customers to ride in to shop

August 24, 2018 my wife for the third time in a row has gone to this store as it is just up from our house. The Kroger at 14101 Midlothian Turnpike, Midlothian VA 23113. They have 8 of these carts but they are never charged and never able to help get a person through there full grocery experience. My wife has been in here three times and all three times has had to get someone to help bring another cart or get a regular cart to get stuff just to the checkout. If customer care is #1 at Kroger I hate to see what #2 is because this is not how you need people treated when they are trying to spend money in your store buying your goods and supporting your business. This will be the last time we will be able to shop Kroger because my wife is embarrassed as well as tired of feeling like she is a problem for the store and it's employees.

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4:17 pm EDT
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Kroger kroger, maplecrest, kokomo indiana

I'm 71 yrs old, I've been shopping at Kroger Maplecrest for as long as the store has been open! When Marsh closed in Kokomo, IN, Kroger was the closest store to get Marsh's business on South end of Kokomo! Kroger has been a mess since Marsh's closing; it is packed with people everyday, shelves are never stocked and no help! Last week, no potatoes, dairy cases were almost empty as well as freezer shelves, and forget buying items from your sale ad, the store is always out! The normal staples, milk, bread, cheese, paper goods etc., empty! I would have thought when Marsh closed, Kroger would have welcomed the Marsh shoppers and be prepared! In the months since Marsh closed nothing has gotten any better! Many people/elderly shopped at this Kroger store and everyone is frustrated! In all my years I've never seen Kroger this bad, and I never shop at other groceries but may have to chose another grocery if things don't change! I'm really not a complainer, but Kroger South Kokomo is really bad!

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11:22 am EDT

Kroger customer service

The last 3 times we have been in to shop my husband has had to bag our own groceries!
We did not go through the self serve registers but to a cashier.

When asked where our help was, they simply say " they went on break" or I don't know where they went.
But every time we go in? I am sorry but we are not going to continue shopping when we are paying the prices we are at Kroger and not getting the service everyone deserves!

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Good citizen of hope
Las Vegas, Nevada, US
May 15, 2021 11:47 am EDT

After lodging a complaint about your hiring practices in the city of Las Vegas Nevada .You have had ample opportunity to change but no you still refuse to hire people of color in managerial positions . People of color have contributed to making your company 1 of the most profitable businesses in this country .Yet we are discriminated in your store operations sir you have people working in your stores in the deli as well as the produce and meat department in secondary positions or counter help. No management unless they are in a assistant capacity you need to do your do diligence and hire minorities not just women but men . I am sure there are men willing to come to your company well qualified to work and do a a great job . This is America the melting pot of the world we are a beacon of hope to all that come where opportunity is given to those willing to work and earn their way out of despair ?

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Bob S
, US
Aug 24, 2018 10:20 am EDT

you cant get through to anyone on their complaint or corporate phone line. I just wasted a 1/2 hour of my time.
their voice mail system goes into an infinite loop.
Your BLEACH containers for the Kroger HOME sense brand is way to THIN.
My gallon of bleech developed a "pin hole" and leaked all over under my laundry tub vanity and ruined stuff.
I won't be BUYING your product anytime in the near future!
and the way your complaint/corporate line is, I seriously DOUBT I will ever hear from you! I don't believe you care!
Sincerely
Robert G Schneider
Scottsdale, AZ

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12:59 pm EDT
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Kroger poor management

You have some type of construction truck parked at entrance/exit to Kroger lot.
Reported twice to mgmt. that truck is in way of cars entering and exiting lot.
Two times I have almost been witness to accidents. One mgr said truck is their because work done is right by the door. Have yet to see any workers in area.
If work has to be done and truck needed, this could occur after hours. Or truck could be parked across from work area or in street.

This would be quickly rectified if an accident or hazard occurred in area.

This is stupid.

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8:59 pm EDT

Kroger false advertisement/dishonest business

08/20/2018 08:17pm

There is no client number. Ref# 08791C

I am really upset about this Kroger in my neighborhood. I go there just because of convenience reason. Other than that, it never meets my expectations.

I go there today because of the Kroger coupons.
I just purchased two Cheerios with a Kroger mailing coupon (I do not have it because it is already consumed in purchasing the Cheerio). Yet, I found my receipt did not deduct one of the cheerios. The coupon from my recollection is between 11.5 OZ and 18 OZ is free. I purchased two because of the incentives of Honey Nut Cheerios (Free $10 ticketmaster when collect two codes from participating cereals)

I asked my family lawyer if I should filed a lawsuit against Kroger. He asked me why I do not shop in HEB instead. I told him because of a distance. He said if there is enough statistics proving Kroger has taken money from customers due to this behavior, it can be a case.

I hope you guys can investigate and fix this behavior whether it is intentional or not

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Update by fangsam
Aug 20, 2018 9:12 pm EDT

08/20/18

I am not a shopper, so typically I do not like buying groceries. While Houston is so hot, it is perfectly case to eat ice-cream. I have received these Kroger coupons, and went to shop. (Again, only because I got coupon to create incentives for me to go there)

During check out, the cashier told me that the coupon could not be honored. I bought a DC Super hero ice-cream just as described in the coupon. The cashier said I need to buy TWO DC Super Hero ice cream to get the coupon discount.

Although I did not buy the ice-cream (so no monetary loss), this is a scam to attract customers shopping in Kroger which I found unethical if not illegal. I asked number of friends and they told me that I was correct and would interpreted at buying one DC Super Hero Ice cream and the coupon should be honored.

Please investigate and check with Kroger marketing department. If my interpretation is incorrect, then I hope Kroger will be more clear in the near future in terms of wordings on coupons. This is not the first time I have trapped by their advertisement scam. So I have decided to report it.

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Omeomya
, CA
Aug 20, 2018 9:36 pm EDT

The coupon is clear: buy any 2 Dreyers OR DC Superhero. It doesn't mean buy 2 dreyers or 1 superhero. Otherwise it would state that.

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K
8:27 pm EDT

Kroger baggers/poultry

I went in the Kroger in Greenfield 15 minutes from my house to get ingredients for dinner after a 12 hour day at work. The customer service was good and people were friendly but when I got home my 2 packs of chicken were not in my car. They weren't put into my cart after I checked out. I had to drive 15 mins back and by that time it was too late for me to cook dinner. I am very disappointed with Kroger since I frequent there for all of my grocery needs.

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5:39 pm EDT
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Kroger service received from a male store manager

Recently, I was treated less than professional by your store Manager. I was refused a rain check for 2/$5 Butterball Smoked Turkey Sausage because it wasn't in the print add.

I attempted to explain that I look at what is advertised & emailed to me by Food4Less/Kroger. The printed add, if not left in my hallway, only see when I come into your store. The print add is couple pages and couldn't very well cover everything on sale like Jewel does.

The Item was clearly marked on sale but all of the displays were empty and I think that it was only the 2nd or 3rd day of the current Sale to run through the following Tuesday.

The item mentioned above was advertised in the SAME add as the Land O Lakes Butter 2/$5.

Sometimes sale items may be advertised in a commercial. Someone needs to retrain this Manager that Kroger advertises through online media and it should be honored. He did not make me feel valued and went on to the next customer. I left & drove all the way to Jewel to buy my turkey sausages.

So much sells out so fast because people with Assistance are shopping with 2 & 3 shopping carts, I'm not! I'm on disability using my cash or cash on my card.

Suggestions:
-Maybe there should be a limit of 2 or 4 per person in lieu of 5 or unlimited.
-Put some comment cards at Customer Service, Deli, Meat & Produce Depts.

I like the restructuring of Produce! These past 2 weeks are the best quality of green peppers that you have had in years! Why can't ALL products be labeled with prices and more scales be added?

I spend more at Jewel because I save from $5 -$30 EVERY visit. Lately I have saved only 0 or .50c in Food4Less!

Someone needs to recalibrate your computers & receipts to reflect TOTAL savings like Jewel does! I will try to attach my Screenshots of the emailed sales from your company or I can email or text to someone directly. If you don't understand and want to view my Jewel receipts let me know, we receive paper & emailed receipts.

I would like to see these products added & an explanation why Town Crackers were removed over-night:
Lee & Perrins Worcester's Sauce - Low Sodium
Folgers Instant Coffee Pks - in Decaf
Knorr's- Teriyaki Rice
(Assuming Kroger wants to be health conscious!)!
Jewel has pre-printed Rain-checks for popular items that sell out quickly - saves a lot of time for the store and customers.

I expect an explanation and an apology.
Guyletta Waller

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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