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Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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6:47 pm EDT
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Kraft Heinz velveeta cheese

This is a suggestion, NOT a complaint. I suggest you repackage some velveeta as the "real" mac and cheese cheese. Microwave it and pour it over macaroni and you have the best mac and cheese around. Tastes Better than packaged boxes and is better for you.

Given the recent spate of poor reviews for dry packaged mac and cheese products, you have a great opportunity to reach a whole new audience with your product.

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8:49 pm EDT

Kraft Heinz jello pudding pops "this isn't a complaint"

Hello my name is roberta j taylor. I tried to email your customer service dept.
For some reason there was a problem with the site?
I'm e-mailing you, because i'm wondering why you guys don't make "jello pudding pops" any longer?
They are so delicious! My friends and family agree with me. We miss them!
Please bring them back:)
Thank you so much and have a blessed day.
Peace
[protected]@hotmail.com

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9:03 pm EDT
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Kraft Heinz crunchy and soft taco dinner kit

To whom it may concern: I purchased this product on 7/21/2017 at walmart which comes with 6 tortillas, 6 crunchy tacos, mild sauce and the taco bell seasoning. The problem is I started to make the tacos and the seasoning was not in the package and it is frustrating because dinner was ruined. I never had this problem before and if I pay money for this product I expect all of it to be there. I don't know what you can do about it but just wanted someone to know that cares

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6:32 pm EDT

Kraft Heinz 3 cheese mac n cheese

I had bought 10 boxes of your mac n cheese and I have opened 3 of them and all cracked I'm black mold I am very upset I almost fed this to my kids and it was in my pantry with the rest of my food . I have only had these boxes 2 days and I'm afraid to open the rest the store I purchased them from has offered my money back but I would like a better apology and explanation of why this happened thank you so much

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Update by Heather Lynn Archer Remington
Jul 21, 2017 6:44 pm EDT

I had bought 10 boxes of your mac n cheese and I have opened 3 of them and all caked In black mold I am very upset I almost fed this to my kids and it was in my pantry with the rest of my food . I have only had these boxes 2 days and I'm afraid to open the rest the store I purchased them from has offered my money back but I would like a better apology and explanation of why this happened thank you so much

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6:29 pm EDT
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Kraft Heinz kraft natural big slice pepper jack cheese 8 oz

I have tried to contact you guys by phone several times this week but had been unable to speak with a representative. I hope you get my complaint and an able to help resolve this matter. I had this cheese for a little over a week and I went to use it and noticed mold on top of some of the slices. We have not had this problem occur before. The expiration date on the package is September 23, 2017. The numbers beside the expiration date is XCK 43 22:07. We are so disappointed that we lost out on this product.

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12:29 pm EDT
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Kraft Heinz uploaded chicken nugget lunchable

Hi there, I purchased a lunchable for my 2 year old son. It is the uploaded chicken nugget lunchable... I debated on putting it in the oven but he was hungry so I decided to put it in the microwave instead to speed up the process of making him lunch. I opened the plastic package that the chicken nuggets were in and placed them on a Styrofoam plate with nothing else on the plate besides the chicken nuggets.. I then see out of the corner of my eye that my microwave was beginning to flash like there was aluminum foil in my microwave. I immediately turned the microwave off and took the plate out of the microwave to find the chicken nuggets with black burn marks on them and smoke coming out of the microwave which smelled as if I set a piece of paper on fire. So I called you customer service and I waited on hold for over 45 min when they finally answered the phone the customer service representative explained to me that I would be reimbursed for the lunchable and then proceeded to hang up on me when I exclaimed that was not what I wanted. I have and overwhelming unsettling feeling of what if? What if I did put those chicken nuggets in the oven. Then I would have never known there was metal or whatever material in those chicken nuggets and my son would have ingested them. Assuming it was metal in the chicken nugget.. that could have done a number of things to my son... I am very unsatisfied with not only the product but your customer service as well. I'm not going to stand by and get my TWO dollars back either... wether you guys make it right or I turn to my attorney. Something will be done. I am absolutely speechless and will be letting everyone know not to buy your products anymore. I do NOT take my children's safety lightly...

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9:04 pm EDT
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Kraft Heinz macaroni & cheese

I bought your Macaroni & Cheese boxed product with pasta shaped like minions. I just made it and found it to be inedible and had to throw it away. The pasta, both alone and with the cheese packets, etc. added, was gray and gluey and it tasted as bad as it looked. I feel sorry for the children who were probably excited about the minions. The only resolution I am looking for is to have the product improved. Thank you.

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9:51 am EDT
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Kraft Heinz krafts parmesan cheese

I was making Alfredo Sauce yesterday and I purchased Kraft Parmesan cheese. I added the cheese to butter in the pot and the cheese would NOT melt! What kind of cheese doesn't MELT? what is going on with your products?I was trying to melt the cheese in a pan and it remain grainy and course. I will be taking a picture of the bar code and I am requesting my money back. I am totally disappointed with Kraft. Makes me believe all of the fake cheese stories.

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6:41 pm EDT

Kraft Heinz colby jack cheese - 8 oz block

4-8 oz blocks of Colby Jack Cheese. Date Code Nov 3, 1017 a-06-07-17:39 UPC [protected] I only kept one package. I purchased from Hy-Vee in Marshall MN just this past week. Went to use it for a bunch recipe that I was making for extended family and it was the weirdest text when I tried to shred by hand. It did not melt well and the taste was just off. I didn't even try to return to Hy-Vee, but thought I should let someone know at Kraft. Such a disappointment, the Kraft cheese brand has always been a trusted cheese to purchase.

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3:14 pm EDT
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Kraft Heinz kraft cheese slices: bacon flavour

July 16, 2017

So we purchased the Bacon Flavoured Kraft slices, I mean, who doesn't love bacon... only it didn't taste like cheese, or bacon, It was 100% nothing but pepper. Not even my non picky husband could stand more than a single bite of what was nothing more than eating pepper. You couldn't even taste the bread it was so strong. It should have been advertised as Kraft Singles: pepper flavour.

I would recommend pulling the product and reviewing its formula because bacon flavoured cheese slices sound awesome.

I would like a coupon for a free package of kraft singles to replace this one, as we had to throw the whole thing out.

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9:35 am EDT

Kraft Heinz ranch corn nuts

On July 15, 2017 around 2pm, I bought the ranch corn nuts from a local shopping store. I always buy the ranch corn nuts when I visit this store. But today was a little different. The corn nuts tasted funny and I was wondering why but I didn't pay any mind until I poured some in to my mouth and when I started to chew it wasn't hard and crunchy. Instead it was this very big black chewy thing, I have no idea what it was, almost like rubber. It was very disgusting and I had to throw away the rest of the corn nuts.

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1:12 pm EDT

Kraft Heinz lunchables

I recently purchased a Turkey and Cheddar Lunchables because even as an adult I occasionally enjoy the quick and easy snack since I have to drive a lot and it's one of the easiest snacks to consume while in the car.
But The Carton I purchased was beyond disgusting,
The 3rd Piece of Round turkey seemed to have had a large clump of "Fat" and the Fat clump got thicker, and bigger as I went down the stack of Slices. It made me lose my appetite completely.
I had never seen anything like that in what's supposed to be a "Kid friendly" snack.

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9:27 am EDT
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Kraft Heinz savory chicken noodles

I really really want Kraft to bring back the Savory Chicken Noodles. Lots and Lots of people do! Even if it's just once a year. Like cereal and soda companies do.(count chocula, cranberry mist) I would buy cases of them! I have seen petitions all over the internet with people screaming to bring them back. I have seen copycat recipe sites all about Savory Chicken Noodles. None of them are the same as I have tried numerous ones. Just help a girl out and put them back on the shelves. My life would be sooo much better. And easier. Lol. Thanks

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12:43 am EDT

Kraft Heinz lunchables

I bought 2 packs of lunchables to eat on my break and in the first one found a hair in my turkey. Thinking it could have been my own, I opened the second package only to find a hair right on top of the cheese. Needless to say I threw both away. I'd like to be reimbursed or at the very least I'd like two new packs of lunchables. If you need to contact me my email address is andy.[protected]@yahoo.com

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alicia hatch
Richmond, US
Oct 18, 2021 1:42 pm EDT

I have been purchasing Lunch above for the last few months for my children. 3 out of 6 do not have the right quantity of everything. Most of the packages don't come with enough meat for the rest of the cheese and crackers. I understand you guys must be a busy place but is there any way to be reimbursed?

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11:57 am EDT

Kraft Heinz basics turkey & american with treat lunchable

Feeding my kids and their cousins lunch today and my nephew got a piece if Turkey that was obviously moldy. I am so grossed out! I wonder how many lunchables are just like this one right now? I hope people are checking their kids food when they eat them. What I thought was a nice treat for lunch has now grossed my nephew out so bad he won't eat. Hopefully he didn't swallow tainted meat.

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2:55 pm EDT

Kraft Heinz kraft lite classic ranch

I buy this for my grand daughter alot. She loves it on everything.
This afternoon i open a brand new bottle myself and poured some into our bowl for dipping carrots etc and this came out with the dressing.
Being the case that im alone disabled and live on 800 a month this is a big disappointment. I have to bugget everything from food ro toliet paper . This being one of our most important things in the house for our daily meals and the amount that i buy i dont have the money to lose anything.

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Lia_
, US
Jul 12, 2017 4:23 pm EDT

What is that in the photo? I would contact the number for kraft, probably located on the bottle. They will most likely send you a voucher for a free bottle. Additionally, if you still have your receipt and purchased this recently, you should be able to take it back up to the store that you purchased it from and show them whatever that is that came out of the bottle at customer service and receive a replacement.

My husband used to love the cereal golden crisps. One day he poured himself a bowl out of a new box and was eating when he tasted something gross. Golden crisp is a dark cereal, so he had not noticed that mixed in with the cereal was shards of WOOD. After he made a dramatic show of washing his mouth out and scrubbing his tongue(lol), we took the bag out of the box and saw that even though there were no puncture holes in the cereal box, the bag inside had four puncture holes in it. We found quite a few shards of wood in the bag.

Long story short, he contacted the cereal company(I believe Post makes this if I remember right). They were intrigued to say the least and actually sent him a package of plastic "evidence" bags. They had him MAIL THEM the pieces of wood! At this point, he did it, not because he was angry, but because he found this all so weird. A few weeks later, he was contacted by them and they informed him that they believe that the wood was pallet wood, that the bag must of been pierced by the pallet wood at the factory after packaging and the wood splintered off and into the bag before the bag was placed into the box. After all of that, they sent him a large manila envelope that contained a coupon for golden crisp lol.

Going through all that work is not common though, so if I were you I would still attempt to first contact the store you purchased it from. I see that you state you are disabled, so if it is too hard for you to make the trip to the store, I would call and speak with customer service first before you go up there, just in case they try to state they won't replace it for some reason(they SHOULD replace it. A few months ago my mom purchased a gallon of milk from Meijers that smelled and tasted like chemicals, they replaced the milk without any problem). Good luck :)

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5:30 pm EDT

Kraft Heinz jello pudding

Can you please make an instant pudding and a snack pack pudding that are not made with dairy. I love the sugar free and would hope that would still be an option. Instant mix that can be made with almond or coconut milk preferably a selection that includes butterscotch! I have made the pudding with "lactose free" milk but that milk is kidding itself. Thanks so much

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9:36 am EDT

Kraft Heinz maxwell house original coffee was not it was flavored

Firstly, I have spent many hours on hold to try to solve this issue and no one came on the line or after 2 hours of holding my call was disconnected. Not good that a customer for a week cannot get a person.
I purchased a few maxwell house original flavor coffee only to perk and the coffee was nut flavored. I cannot understand how that would happen.
The skew #[protected] is from one of the plastic containers.
I would appreciate if you can do something because coffee is extremely expensive .
Thank you for your assistance in this matter
Audra DiBenedetto

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3:10 pm EDT

Kraft Heinz velveeta block cheese

I purchased a box of cheese and it appeared normal until I cut it open and there was green white brown debris which appeared to be mold. It was throughout half of the cheese. I was completely in shock and immediately began vomiting, I do not think after this experience I could purchase anymore Kraft products. I thought that this should be brought to your attention. I went to the store Fiesta where I purchased and demanded the manager check the remaining boxes and they too were contaminated. Please address this issue. Thank you

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1:18 pm EDT
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Kraft Heinz light mayonnaise

I was using the squeeze light mayonnaise on my sandwich the other day when I saw a little black spec come out. I was like no... it can't be. But continued to rummage through th mayonnaise anyway. There was a black bug inside the bottle. It was squeezed out. I shut the bottle probably each time. I was so grossed out and threw out the bottle immediately! So grossed out

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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