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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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Newest Kraft Heinz reviews & complaints

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12:14 pm EST

Kraft Heinz smart ones meal not sealed

Hi - opened the sealed box of Smart Ones homestyle turkey breast with stuffing, and while the box was sealed the meal inside was not on one side. Thought this was odd and poor quality control. Ending up buying lunch and it was more than $8! Product identification panel = [protected]
[protected]
MS30617F31 P-[protected]
best by Oct 2019

Please advise.

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F. Foster
, US
Mar 09, 2018 2:53 pm EST

I don't recommend the Slow Roasted Turkey Breast with mashed potatoes. The entire meal taste bland and the mashed potatoes were watery. Horrible lunch; I ended up throwing it away.

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11:43 pm EST

Kraft Heinz kraft mac and cheese

I began cooking some delicious macoroni. It had about two minutes left... With the kitchen light on, I stirred my macoroni. As I stirred my macoroni, I looked in and noticed maggots floating at the top of the water. So I threw that out, and got another box, as I poured in the second box, I looked and there was again maggots in my [censor] macorni. I poured that [censor] out. I opened a third box and it seems to look okay from the looks of it. I am more than furious and dissapointed in this company!

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9:27 pm EST

Kraft Heinz pizza with pepperoni lunchable

I bought a pizza lunchable at Walmart and one of the pizza crusts look as if there had been a bite taken out of it I took a picture before I threw it away. I don't know if it's actually a bite taken or if it had been ripped or it was just packaged that way I really don't know but I'm case it had been a bite I thought it would be safer to throw the whole thing away.

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3:15 pm EST

Kraft Heinz pepperoni pizza lunchables

I have been a long time buyer of this product, and today I was shocked when I purchased two (one for my girlfriend and I've for myself) and the pepperoni was approximately half the thickness of the pepperoni in previous lunchables. Although these lunchables are hear a snack for an adult, it was still a let down. I feel that over the years they have decreased the amount of sauce and cheese as well, but it wasn't an issue like these paper thin pepperonis..

I'm hoping this is not the new standard, and was instead a fluke.

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Carol Soliday
, US
Oct 25, 2018 10:50 am EDT

My daughter and I think the sauce in the pepperoni lunchables is so delish. Do you sell the sauce in a bottle. If not you should.

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8:36 pm EST

Kraft Heinz jell-o pudding snacks

My daughter found a roundish rubbery object at the bottom of her pudding cup--it is the color of the chocolate pudding, but has the texture of a cooked mushroom. I hope that this is just a byproduct of the production process, but I worry that it might be some kind of mold.
I tried to notify the company but there wasn't a way to upload photos at their complaint portal. Should I put it in a plastic bag and mail it to them?

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3:42 pm EST

Kraft Heinz turkey and cheese lunchable

My name is Richard Slate Email:[protected]@gmail.com and I bought a lunchable at work from the vending machine and the turkey was molded and black as you can see in the picture's... I seriously can't believe this .This is disgusting ! They were just put in the machine today and I didnt open it until I got home and I seen this and it makes me never want to buy a lunchable again...WOW !

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DeepLeap
, US
Jan 07, 2018 10:46 am EST

Is that your car? Your room? I certainly hope its not your work environment.
Honestly if I had to guess, this was a lunchable that you purchased from the store along side other junk/snack food a week ago during a bout of depression, you went home, laid in your bed and didn't quite make it too the lunchable.
you left it on the floor right next to your futon or what ever the **** that thing is and instead of just picking it up in the morning you kicked it under the bed like the slob that you are. You don't fool me rodent brain.

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6:48 pm EST
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Kraft Heinz cracker barrel sharp white cheddar macaroni and cheese dinner

I purchased this item at the local Giant Eagle store for dinner tonight. Thought we would try it out. That was a big mistake. This is the worst tasting Mac and Cheese we have ever ate. Actually we threw most of it away it was that bad. Tasted like cardboard. This does not even come close to the Mac and Cheese we can get at the local Cracker Barrel. It was a waist of the money I spent on it. Should not sell anything that tastes like this. Thank you

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pobarjenkins
Minneapolis, US
Dec 31, 2017 4:55 am EST
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It could just be a matter of your preference. If you still have the product and your receipt, you can attempt to return it to the store of purchase however.

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B
10:17 am EST

Kraft Heinz kraft mac n cheese microwavable cups

I filled the cup to the fill lined gently stirred and placed in my microwave for 3.5 minutes as I do every day for my toddler it's her favorite . After about 1.5 mins there was smoke and flames rolling from my microwave. The kraft cup was on fire and it ruined my new microwave . I stopped the fire before it caught my kitchen on fire . I have pictures of the cup and the microwave the smell in the microwave is so bad we had to put it outside .

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DeepLeap
, US
Jan 07, 2018 10:58 am EST

That is not a new microwave hunny. Im willing to bet your microwave was purchased from some bargin bin/garage sale @ a discount price and you being the cheapo that you are, you just could not resist.

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8:22 pm EST
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Kraft Heinz kraft singles cheese slices

have been a loyal customer of Kraft Foods and have been purchasing your food items for well over 30 years. One item in particular is Kraft Sliced Singles Cheese, and I usually purchase the 24 pack. In all the decades I have been using Kraft Singles, I have never had problems removing the plastic wrap. After my recent purchase of Kraft Singles, I have literally had to throw part of cheese slices in the trash because I could not remove the cellophane wrapper! Furthermore, the price for 24 singles is now well over $3.50. With that said, you have now chosen to cut costs by using cheaper cellophane? Really? Help me understand why! Needless to say, I am VERY DISAPPOINTED and considering purchasing my cheese products from a competitor.

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11:19 am EST
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Kraft Heinz 6 oz orange jell-o

I purchased a box of Jell-O and made it per instructions. Then I placed in refrigerator overnight but it didn't set-up.

I purchased a second box of Jell-O and again placed in refrigerator overnight. It also never set-up. The second time I used half the amount of water but it didn't help.

I believe that the gelatin was missing or bad.

I made a video of the Jell-O that didn't set-up the second time and photos of the receipts.

Please return my money: 1.00, 1.25, plus tax.

[protected]@gmail.com

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5:00 pm EST

Kraft Heinz jello snack pack vanilla pudding

On 12/24/17 I opened a vanilla pudding snack pack cup that had an expiration date of March 1, 2018 and found a circle of what appeared to be black mold on the underside of the lid. I took some pictures and then checked out the other remaining pudding, which was not affected. The previous two from the pack were ok as well.

I purchased the item from King Soopers in Boulder, Colorado on Arapahoe Road around the 15th or 16th of December. The sku number is included in the attached photo.

I have the lid in the fridge still and will send it anywhere necessary to be tested to identify what kind of mold or substance it is. In any regard, whatever it is does not belong in this product.

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3:17 pm EST

Kraft Heinz microwave mac and cheese

Followed directions and added water to line put in the microwave for 3 minutes and with 30 seconds left the container burned away and filled the entire house with smoke.
Made 3 of these in the same night and the first and last came out normal. It was the second one that burned. We know the microwave is not the problem because we made 3 on the night this happend on 12-23-17
This is very concerning. We know by searching last night that other people have had the same thing happened.
Contact info
Dan Marshall
[protected]
Product was purchased near joliet IL

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6:40 am EST

Kraft Heinz kraft macaroni and cheese

Purchased several boxes of this product. Last night 12/21 I went to make one and the cheese packette had litterally brown cheese in it. I opened another one from the same lot and it was fine. I dumped the first, not sure why the cheese was not the usual yellow color. Just bringing this to your attention. It wa a 7.5 oz box upc code [protected]..thankyou

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3:27 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Kraft Heinz - shake n bake

I got a Shake n Bake original chicken product and it says that there are 2 seasoning pouches in the box I had just opened the box and there was only 1 in there I had 15 drumsticks to feed a family of 5 with 1 seasoning packet nope it didn't workout. When you buy something you expect the whole product to be there and it to taste good. Please help me..

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6:52 pm EST
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Kraft Heinz maxwell house coffee

42.5 Oz original roast medium. Bar code- [protected]. Codes on bottom of package - 24 OCT 2018 J5 1106
I love coffee. I must have it everyday. I usually get the Maxwell 1.75x k cups. But instead was at Costco and decided just to grab this one. My product tastes and smells burnt once brewed. It tastes disgusting. I don't know if it's a bad batch but it is terribly disgusting. And a disappointment.

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vicste
, US
Jun 06, 2018 12:26 pm EDT
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I've noticed a bad taste when drinking Maxwell French Roast Coffee. Only the coffee that is packaged in the 25.6 oz. containers. If I purchase the the coffee that's packaged in the smaller 11oz. containers, the coffee doesn't seem to have the bad taste to it. Ever since switching to the large plastic containers instead of the metal can's the coffee has a different taste. I don't want to purchase the smaller size, because in the end it costs more. I realize there was a reason on Kraft/Heinz's part to make this change but, the quality of your coffee has gone down.
Thank you for reading my comment.
Somewhat dissatisfied customer,
Victoria S

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vicste
, US
Jun 06, 2018 12:25 pm EDT
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I've noticed a bad taste when drinking Maxwell French Roast Coffee. Only the coffee that is packaged in the 25.6 oz. containers. If I purchase the the coffee that's packaged in the smaller 11oz. containers, the coffee doesn't seem to have the bad taste to it. Ever since switching to the large plastic containers instead of the metal can's the coffee has a different taste. I don't want to purchase the smaller size, because in the end it costs more. I realize there was a reason on Kraft/Heinz's part to make this change but, the quality of your coffee has gone down.
Thank you for reading my comment.
Somewhat dissatisfied customer,
Victoria S

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H
6:13 pm EST

Kraft Heinz star wars macaroni & cheese

Just made some of the storm trooper mac n cheese and the noodles tasted terrible. I eat a lot of mac n cheese and never have I had it taste so awful. It's not even edible. It definitely wasn't the cheese sauce but the noodles. I bought this product from the walmart super center in Missoula, MT.
[protected] is the barcode for this product.
I will continue buying and eating mac & Cheese as it's one of my favorite foods, but I'll never try the star wars one again.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:25 am EST
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Is it possible it was just a bad item? If you still have the box and the receipt, you could try bringing it back to Walmart for a replacement or refund.

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6:12 pm EST
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Kraft Heinz kraft macaroni & cheese

We cooked mac & cheese for supper this evening. When going to get a second helping, I noticed "something" sticking up in my Mac & cheese. Upon inspection, I pulled out a piece of plastic that is used to secure tags on clothing at stores. I have pictures of the plastic piece and a picture of the box if you need that information. I tried to call the complaint in this evening, but customer care was closed for the evening. My contact information is as follows:
Tina Tate
725 S. Locust
Ottawa, Kansas. 66067
[protected]
[protected]@Yahoo.com

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:28 am EST
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This website is not directly affiliated with Kraft so they will likely not see your complaint here. I would recommend trying to call them again during business hours. They may have an email contact option as well.

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4:37 pm EST
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Kraft Heinz singles bold sriracha cheese slice

I just wanted to say that my family and I Absolutely LOVE Kraft products. On any given day you can find miracle whip, cheese slices, both crunchy and creamy peanut butter, kraft Dinner along with other products in our fridge and cupboards.
However we have recently purchased your Singles Bold Sriracha Cheese Slice. First I would like to say we love the flavor. But we found it to be difficult to separate the slices as they crumble when we attempt to separate them since there are no actual defining guide line for separating them.
I would like to suggest individually wrapping them like you do with your other cheese slices. If you wrapped them individually I can guarantee they would become a regular item on our shopping list.

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2:34 am EST

Kraft Heinz koolaid orange [protected] or do you want this number? [protected]

I bought an orange koolaid powder drink mix on 12/08/2017 and just opened it 12/10/2017 to drink some. The product was brand new and sealed but when I opened it a little spider crawled out of it, I didn't have time to take a picture as it happened so fast but im seriously disgusted, my family is a huge fan of all kraft products I want to know if you guys want me to send the product back to get a refund or will you guys send me another one or something to compensate because I will not be drinking this koolaid

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12:20 am EST
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Kraft Heinz coconut jet puff marshmallows

What canadian retailers sell the kraft jet puff coconut mallows? please advise. i have checked with many supermarkets and big box stores. i have seen them in canadian grocery stores a few years ago, but not lately. my phone # is [removed] . my email address is [protected]@gmail.com
I look forward to hearing from you in the near future. merry christmas!
[removed]

Read full review of Kraft Heinz and 2 comments
Update by pllsask
Dec 13, 2017 4:00 pm EST

Delete

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pobarjenkins
Minneapolis, US
Dec 13, 2017 6:12 pm EST
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You will need to click the FAQ link above in order to proceed with requesting removal of your complaint.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 12:24 am EST
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You will want to contact Kraft directly for assistance. They will most likely not see your question here.

Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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