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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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Newest Kraft Heinz reviews & complaints

ComplaintsBoard
H
9:18 am EST

Kraft Heinz denial of benefits

For 11 years my son was on my insurance policy. Jan 07 he got married while I was planning my own wedding for Oct 07. I planned after my wedding I would call insurance and update all the changes at once. NO where does it state that it must be done within 30 days on our company insurance documents for dependant children. So 5 weeks after my marriage my son had a fatal car accident. They denied his claim and appeal. But hay they can still steal $ 500, 000 from bailout to go on a retreat but deny a $10, 000 claim.
Beware of the insurance company hidden ifs so they can deny your claim and have a party for themselves saying oh we saved the company this amount of money. Yes and lets not forget the golden parachutes of the executives.

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R .E . Starr
Palos Hills, US
Mar 19, 2011 5:06 am EDT

I feel that your commercial that is ran for your Jello brand boarders a form of verbal child abuse and in my opinion does not show proper judgment on your marketing department . I m sure that I m not the only one that also has this opinion . For everyone that contacts you probably times a thousand that think the same way .

ComplaintsBoard
M
7:50 am EDT

Kraft Heinz plastic piece in cheese and crackers

This morning my 5 year old daughter ask for a cheese and cracker (handi-snack) and when she brought it to me to open for her she ask mommy whats this? When I looked I saw a piece of plastic laying beside the crackers.It was about 1/2 inch x 1/2 inch. Looked like it had been broken off of something. I was so angry, my daughter could have choked on that. I didn't know what to do. I looked all over the Nabisco web site and couldn't find anything. This is the only place I could find. Could anyone tell me what I should do?

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Payne429
, US
May 15, 2018 11:05 am EDT

They removed it for eco-friendly reasons because everyone just thrown them away when they're done.

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DiskoD5.0
, US
Jul 12, 2018 12:49 pm EDT
Replying to comment of Payne429

What should people be doing with them? If parents would take a minute to teach their kids what the stick is for it might still be there... 2nd if it's environmental, then at the same time teach the kid what recycling is... Instead of bubble wrapping the world use a bit of common sense!

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Shadowspawn
, US
Mar 14, 2018 8:35 am EDT

Way to go Melissa! Congratulations! Now we no longer have a red stick to spread cheese with...

#ThanksMelissa

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Ihatethelibtards
, US
Nov 06, 2017 9:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

this post is filled with so many sped libtards thinking that kraft was trying to kill their children all you stupid libtards are because of Donald Trump. You are the reason all further generations are f*****d. Libtards like you are ruining this country, and the reason we need to make america great again. If you think Kraft is trying to kill your sped childrenthan you should choke on the red stick yourself. #downwithlibtards #bringbacktheredstick#KRAFTISNOTTRYINGTOKILLYOURCHILDRENYOUSTUPIDF*****GLIBTARDS. Bring the red stick back they are not dangerous you sped f*****g libtards piece of human garbage hillary supporting libtards.

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snowsky
Dallas, US
Sep 05, 2017 1:13 pm EDT

She should have known it was a spreader stick but give her a break. There are too many big egos on this thread. To my dismay I discovered that the spreading stick is gone now. I like to eat these on occasion and have been the last 35 years, plus. The spreader stick used to have a happy face on them in the early 80s then they took it off. Get yourself a plastic knife and use it as a spreader. I did. Once I wanted to save all the spreader sticks I used. That would have come in handy.

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Stupid Libtards
, US
Jun 04, 2017 8:43 pm EDT

Well now they have removed these stick and made the cheese more runny. I am so angry, I liked the way it was, don't change anything. It is the [censor] mom who didn't know what the plastic stick was for that has ruined it for the rest of us. Same dang libtards that lash out and ruin the world. If you really want to save the world then educate yourself.

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Gina D.
, US
Aug 11, 2017 8:22 am EDT

omg I thought I was the only one who realized the cheese in these things now are so runny as you call it. I called them to inquire they could not give me an answer just that the red sticks have been removed. Unbelievable

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Dawnygirl
npr, US
Mar 11, 2014 4:32 am EDT

Well the people that made a joke out of "the supposed" red stick, guess the joke was really on them as it said 1/2" x 1/2", which would make a square, not a rectangle, and the size of the piece would be too small to have been the spreader...also never mentioned it was red. Kudos to Mr Trollinator for picking up on that as well!

Trollinator
Trollinator
, US
Feb 22, 2011 5:37 pm EST

After further consideration, perhaps everyone else got you wrong, Melissa. If this plastic piece was how you said, 1/2" by 1/2", then it would be much too small for it to be a spreader stick. You yourself never said it was a red stick; it was assumed by all the commenters. If it was in fact a defective artifact, left during the packaging process, then you have reason to complain.

If it was simply a red stick, 3/8" by about 2", then it is supposed to be there, of course.

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Trollinator
Trollinator
, US
Feb 22, 2011 5:33 pm EST

Excellent troll, my good lady! I dare say, you had them all going.

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Amanda
Farmington, US
Feb 08, 2009 6:16 pm EST

Wow. Kids must be ###ed these days to not be able to figure out how to use a spreading stick. When I was five it was a no brainer. Only one who would ever die from the stick is if someone tried forcing it down your throat. If you freak out that much, get the dunking sticks. There is no plastic sticks. Unless your afraid the kid will try to suck down the plastic cover on the top. If so you need to keep a closer eye and maybe send him to special school.

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Lannie
,
Nov 26, 2008 12:30 pm EST

This is why there is a tag attached to hair dryers that says "do not use in the bath tub"... people like this.

ComplaintsBoard
C
2:02 pm EDT

Kraft Heinz re-packaging, less product higher price

I have bought this product regularly for several years. Last time I purchased I noted the new easy-to-open package and also the increased price. I subsequently noticed that the package contained considerably less product than in the previous packaging. The general increase in prices due to fuel costs, etc. is to be expected. The attempt to trick customers by re-packaging and giving less value for money is not appreciated - it smacks of opportunism and bad customer service.
I have decided to use another supplier

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T
7:41 pm EDT

Kraft Heinz Terrible taste

We bought the Light Balsamic Vinaigrette reduced fat dressing. It was awful. Both my husband and I tried it and it is very bad. It even smells bad. Does Kraft even taste its foods before they go out to the stores? We buy a lot of Kraft dressings but this was a definite yuk.

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You should beware
Springdale, US
Jan 17, 2009 9:56 pm EST

Your right! Everything they are making is going down hill! Their Ranch dressing was the best, but now, don't waste your money!

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Mrs Zdenka Strnad
,
Sep 16, 2008 1:46 pm EDT

I bought few weeks ago your product call Grate-it-fresh natural parmesan cheese.
First at all the parmesan doesn't taste like good parmesan. After 2 weeks the mildew start grow a mildew. It was placed in the refridigere. I had to throw all thing out. I would like to get some money back or some cupons for yours diferent product..
UPC symbols 21 [protected]
experation date is Dec. 7 2008

Sincerely
Mrs Zdenka STRNAD
6000 Dryden Rd Walton NY 13856

ComplaintsBoard
V
2:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kraft Heinz Fig newtons

We have been trying to figure out why Fig Newtons have gotten so sorry. They are now made in Mexico.

They are smaller, advertising of twice the fruit is false (small print when compared to a Kelloggs strawberry nutra bar ... duhhhh), cookie falls apart, has hard objects that will break your jaw, scorched almost black and tastes like crap.

I guess Kraft thinks sloppy preparation and quality control is worth the profit or lack of since we are not buying anymore. I hope the bonuses received by the upper echelon of Kraft is worth screwing up what was once a good American company.

Read full review of Kraft Heinz and 269 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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Maria Agron
, US
Mar 03, 2024 12:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a pack of kool aid drink mix’s and they came all sealed and empty. It was very disappointing because I could not make juice that day and had to wait next day to go to store again to get a new packet

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Disappointed in Wisconsin
Winneconne, US
Feb 10, 2024 9:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just opened a new jar of Miracle Whip. It smells and taste like old oil or cardboard .

Best use by date is 21MAR2024 numbers that follow are illegible.

I cannot eat this . It is terrible.

I bought the jar in Winneconne at the local Piggly wiggly about 2 weeks ago.

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Lola Lou
, US
Feb 07, 2024 7:46 am EST
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Screw your company! NO shake and bake bags for your expensive priced product? You've gone WOKE and I'm done with ALL your products!

P.S. You are not here to help your freekin liberal damn liars!

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Joseph Ripple
, US
Jan 20, 2024 11:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is the second time I have had an issue with the pudding being clumpy UPC

[protected] I have been making it for over 45 years and lately having issues. 2 boxes bad

Thank You

sourlow@yahoo.com'

Store.Walmart Hollywood, Fla

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Ladymirada
Lakeland, US
Jan 20, 2024 7:41 am EST

Bad spots in mayo. Dark in color and feels hard to the touch like drying up or exposed to the air

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Mary Crouch
Elkmont, US
Nov 19, 2023 7:33 am EST

I have been a very loyal Kraft mayo customer for many, many years. Recently the taste is not as good have the recipe been changed it or did I get a bad batches or lot. The taste is old oil or an odd flavor and smell.

Concerned loyal customer

Mary Crouch

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James Peacock
Winter Haven, US
Nov 04, 2023 12:56 pm EDT

Been buying this product for years and then came the price increase. That was a very large increase in one shot. Then came the bag no more. How exactly do you justify the large increase and the no more bag and still call your product shake n bake?

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MikeP0972
Sterling, US
Oct 11, 2023 10:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I wonder how much money per-box that you are saving by not including the shaking bags in shake and bake anymore. Oh wait! That's to save the earth, right? Sure, I've got a bridge I'd like to sell ya too.

Congrats on your penny pinching because you just lost another customer.

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JasonM911
, US
Sep 30, 2023 3:55 am EDT

I just purchased 2 boxes of Kraft Shake n Bake and there were NO bags in the box to use with packets! And this is NOT the same tasting Shake n Bake I used to get, the taste isn't there, ALL THUMBS DOWN. SMH...and overpriced.

Regretfully,

Jason Masters

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Priscila Villanueva
, US
Sep 03, 2023 12:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As I was boiling my son's Mac and Cheese, I realized something was floating in the pot. When I closely examined it, it was maggots. I couldn't believe it. Now I am so unsure if I ever feed my son this without noticing it. I demand some compensation for this horrible experience.

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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