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KPN Travels / bad experience

1 57, SANNATHI STREET, THIRUVOTTIYUR, CHENNAICHENNAI, India

We have booked KPN travels, semisleeper - Non A/c from chennai koyambedu to Tirupur. at a cost of Rs 830/-. Bus No: TN30 AL9399, around 30 nos were travelled to enjoy pongal holidays on 14-01-16, most of us were IT professionals, among them many were girls, the bus starts by 9.45pm from koyambedu (usual time. 9.00pm), alrady 45 mins late, also they wasted 45 mins in Ulunthurpet for getting trip sheet. We reached Salem nearly by 7.45 am next morning, the driver hold the bus in KPN petrol bunk to fill fuel, at the time, the diesel boy told to the driver two of the back wheels got punctured. and we found that one wheel got bursted and other was punctured . The Driver informed about the condition of the bus to their managers and they have not given any proper response to the driver. They have asked the driver to change the tyres of his own and to start the travel. Main thing is, he was 60 old and there is no helper in the bus to help the driver. We have been waiting for nearly an hour and no help was given to us and already we were late by 4 hours. After an hour an auto came up with the a tyre with no thread in very bad condition. so we called 4 times to the KPN travels fron different passengers regarding this, but they are not able to here any words from us, they simply replied i have informed and they are coming. Due to that poor response we all got frustated and we took the KPN spare auto which the bad spare tyre came, and we reached the KPN Head office -SALEM. They have started us to push out of the office and they started using harsh words against us since v were recording in cell phone. A person who is working in the office came near to us and snatched the mobile and started threatening us. We all came out and sat in-front of the office and informed the KPN GM to call the press and informed him we wont move untill the press arrives.^ After that they got feared and they came to talk with us in polite manner. After a long arguments they have refunded half the travel amount 450/- rs and they arranged alternative bus for our travel. Atlast we reached our destination by 2.30 pm ( actual time 6.00 am.) Note: None of the wheel have Threaded tyre, especially back wheels which may leads to skip on wet surface easily, as we are travelling in highway. and they dont have a spare to fix . poor response from the admin side. have to take necessaty action against this. otherwise some may lose their lives..

KPN Travels
KPN Travels
KPN Travels
KPN Travels
KPN Travels
KPN Travels

Ra
Jan 18, 2016

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