Kotak Mahindra Bank — nri remittance
The bank delayed conversion of the remittance from dollars to indian rupees by one day and did it when the rate had come down by more than 70 pais, causing a loss of more than Rs. 5000.00. This was done by their Panchkula branch.
The officers have been n]making excuses that the backlog in the bank was too much thus the delay. Then another reason that they got in touch with my spouse but got the instruction late whereas the phone number registered is mine.
Then that they received instruction after closing time. This is all the while disregarding my transactions for the last 4 years where it is to be converted immediately on receipt.
Further all mails on their net banking site are answered with "I trust your complaint is resolved and our officer has been in touch with you". They mark all complaints resolved without any verification from customer.
The motive seems to be to just frustrate the customer so that it may die of its own.
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