Kolkka Furniture review: Response to a complaint posting

Dear Customer Service,
Can someone at Complaints Board please contact me about how to respond to a complaint that has been posted for years on your site. I am the owner of Kolkka Furniture and would like to address the issues presented. This is my 4th attempt to rectify this over the last several years - yet I get no reply from you or the anonymous claimant. Please contact me at [protected]@kolka.com .

Perhaps you should include a check box on your website that offers an option to respond. Otherwise how is resolution even possible ? Thank you - John Kolkka