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Kohl's / lost credit card replacement (2nd request)

1 United States

On September 25, 2016, I requested a new credit card to replace the one which was lost. I was told it would be 2 to 4 weeks before I would receive it. On Nov. 3, 2016, I called back to #[protected] and spoke to a lady (did not get her name) and told her I still had not received my card. She appeared to me to be very unconcerned and said it had not been 4 weeks. I corrected her and she laughingly agreed. She said she would send out another card and I should receive it in 4 weeks. I told her this is not acceptable as I always do my early Christmas shopping and asked to speak to a supervisor. No supervisor ever came on the line, so I hung up.
Called back and spoke with Carol and told her I wanted to close my account. She told me I did not need a card to make purchases but I informed her my city does not have a Kohl's and I do online shopping (unless I am traveling). Dear Kohl's, I think 9 weeks is to get a replacement credit card is unacceptable. The first representative would not tell me when the replacement card was mailed. You have lost a loyal customer. Goodbye Kohl's!

Sh
Nov 3, 2016

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