Bidet design
Kohler has changed the design of its bidet so that only kohler bidet faucets work properly with the bidet. The normal configuration of a bidet provides for the vacuum breaker to be mounted behind the transfer valve. Accordingly, i purchased a grohe bidet faucet which matched the other grohe faucets in my bathroom. My plumber discovered that the only way to make the faucet work on the bidet is to mount it incorrectly making it difficult to use. After writing to kohler they provided the following:
"kohler bidets are designed to use combination transfer valves / vacuum breakers, therefore locked into that type of faucet. It is not required to install a kohler faucet, however it is recommended;. Kohler does not test our bidet with competitor’s faucets. However, through additional inspection and research, we have discovered that the grohe bidet faucets are not compatible with kohler bidets. "
Kohler has offered to sell me its faucet for 50% off. The price of the faucet that matches the other faucets is $2200. So it will cost me over $1, 000 for the kohler faucet plus the cost of the grohe faucet or almost $700 plus the cost of the plumber to uninstall the grohe and reinstall the kohler product.
Kohler should advise their dealers of this problem. I went to two large plumbing supply houses and neither one knew this. Let the consumer beware!
Very poor product
I have purchased a Sauna/Steamer Shower from Kohler when I built my new house in 2000. Steamer location was predrilled from the factory and I see shower cracked badly underneath the Steamer. I have many Kohler products in my house and I am very disappointed in Kohler who refuses to take care of the problem and honour the warranty on this product.I have...
Read full review of KOHLERCommode does not empty at times when you flush!
Purchased a Kohler toilet and sink last year. The toilet is K-4609-AA, 1.6 GPL. From the beginning every approximately two weeks to a month, when we flushed, the commode would not empty. We have had plumbers out a number of times and they replaced all the flushing mechanisms and rotor routed everything. When the commode backs up, everything else drains. The last two plumbers told me the problem was in the unit itself. The last one had 25 years experience and stated that he has seen this type problem with some kohler toilets before.
As soon as you go to court, Kohler will contact you for the settlement. Myself have the same experience
I bought two Kohler's shower units, one of them was leaking after installation. Plumber find the defect of the product. When I report my case to Kohler, they denied and denied, no duty at all for their products. Should I go to court for them and how?
Is KOHLER legit?
KOHLER earns 96% level of Trustworthiness
Perfect Trust Endorsement: KOHLER achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for KOHLER. The company provides a physical address, 31 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of KOHLER's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Kohler.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
KOHLER as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up KOHLER and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- KOHLER protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to KOHLER. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About KOHLER
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Overview of KOHLER complaint handling
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KOHLER contacts
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KOHLER headquarters2156 E Williams Field Rd, Gilbert, Arizona, 85295, United States
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