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Kmart Stores / pay online, pickup in store

1 Bronx, NY, United States
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The customer service provided by Kmart stores are unacceptable. This is the third time I have purchased the item onlime to pick up in the store, which hours have passes and I have not received a confirmation email stating my order is ready for pick up. During the Christmas holiday my daughter didn't receive one of her gifts on time because it took the order a 1 week to be fulfilled but as per Mary's website the item is suppose to be available the same day. I have placed a order with target atbthe same time and my items were available for pick up that same hour. This has happens at both Bronx, NY locations on Bruckner Blvd and Coop City. I will also be filing a corporate complaint as well. I asked to speak with a supervisor at 5:30pm and as of 6:01pm I'm still waiting for management.

Aug 31, 2018

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