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Kmart Stores / customer service

1 Glenolden, PA, United States

I was in Kmart Holmes pa location on Macdade blvd I had a coupon for a free 24 pack of water . I have been trying to buy water for a week now and they don't have any . I went to customer service desk asked for a supervisor she was completely rude . I told her I been coming in all week and now I get a free coupon in mail that I can't use . I asked if she could please substitute for a different brand water as most stores do that to honor a coupon when they don't have a product for a week !!! She was still completely rude and said no we don't do that you can keep coming in till we get it . I told her she had a poor attitude and asked for corporate phone number which she points up to a sign and says call that number . I ask her to kindly write it down on my coupon and write her name as well she huffs and says WHAT EVER are you kidding me that's how you treat your customer? And that's how you show leadership in front of your other front end employees? I shop there a lot I am a customer that earns tons of points and this makes me not want to shop at your store ever again ! Her name was Beth

Kmart Stores

Oct 11, 2018

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