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Kmart review: pension 297

L
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9:20 am EST
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I worked for Kmart for 33 years and after a serious accident where I was forced to retire, I applied for my pension. I have received 2 sets of paperwork at 2 separate addresses, showing incomplete information. I sent the final completed copies in mid-September and called again in October to verify that my pension was being processed. I was told that my pension check would be processed 45 days from the date of my last completed documents and the calculated date was for November 19, 2012. The person on the phone verified that everything was completed. I called on November 20, 2012 to ask why my check wasn't deposited and was given a new story. They claim that the final paperwork wasn't received until late October which would be a lie. After being persistent in asking for a date of when I would get my check, she finally said 'probably after January 1st because the last useless representative claims I didn't send the final paperwork until the late October date. I have had to delay payments for a hospital bill because of Kmart's lies to me and of course the hospital put me in the credit bureau because they don't believe me anymore. I asked to speak to someone hire up and was transferred reluctantly. I don't expect to get a call back. I have searched the Kmart/Sears website to see if I can send an email or make a call but there is no contact information. I tried their feedback option but it is only for merchandise or stores. I tried their 'help' but it only provides a blank page. Is there a chance that I am not going to get the pension I worked for? i defended Kmart for many years out of loyalty but not anymore and I will never shop there out of loyalty again either.
Lynne Weaver

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297 comments
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ROSE80IND
Mishawaka, US
Dec 18, 2012 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

875# don't show a check 1232#says it was mail on 17th that 875# cant see it im going crazy

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Pcmnqn
, US
Dec 18, 2012 3:05 pm EST

I don't believe any of the call center employees. I have been told too many stories. If they don't know the answer they should not make up stories and dates like I believe most of them are doing.

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cant get info
Southgate, US
Dec 18, 2012 2:53 pm EST

Rose, have you called [protected] to see what they have for you. There is where I found out no check for me until 12/31. I will be calling everyday to see if this check is cut. I did call them back this afternoon and told me they will be there 12/24 and 12/31 for support. After I was told my check was never printed or mailed like they told me at [protected] do not believe anything they say. I am hoping for your sake Patrick told you the truth.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 2:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

crying... just got Patrick 1232# more ### but now he saying that made check yesterday and mailing today told me call 875#they should see it tomorrow get 200s story, , , , , for me anyway

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cant get info
Southgate, US
Dec 18, 2012 2:35 pm EST

Rose, yes that has been my experience. When I called [protected] there was not check and found out today for sure no check was ever mailed even though that is what [protected] told me.

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cant get info
Southgate, US
Dec 18, 2012 2:32 pm EST

To be honest, I don't know, these past two days I have spoken to so many people I have lost count and their names. I had to be persistant and speak with a supervisor and took me endless calls to do that. The first supervisor spoke to yesterday first told me that the check was mailed already and to give it to December 26 to receive. I called [protected] again yesterday and verified for that no check was cut yet and that person told me not to expect my check until sometime in January. I called [protected] back again and that supervisor would not take my call. I called back. talked to someone else who transferred me to another supervisor and then he told me that check was mailed Thursday for sure. At 9:00 a.m. this morning I called [protected] and again told no check cut and no payment until Dec 31st. I asked to speak with a supervisor there and after have to be persistant I finally reached someone who said he was a supervisor and explained I was told the check was mailed on Thursday by [protected] and he said that was not expect payment until Dec 31. Explained my paperwork was due on Nov 9 and he did not really seem to care at all and told me I had to wait until Dec 31 or after before he would be willing to do anything for me. I then called [protected] back and after being persistant again finally got a supervisor and explained I was told no check cut and he looked up my case and said he would have to research. Never called me back, I called back again and spoke with a Patrick I believe, had to explain the situation one more time and first there was no supervisor and then told one available. Spoke with supervisor and then was told he was incorrect and indeed no check was cut at all for me and no payment until Dec 31 which is the due date according to our letter. I asked him what could be done since this check was supposed to be in the mail per all the prior calls I made and would not help me at all. Asked to speak with his supervisor and was transferred, all he would do was apologize, which does nothing for me at this point. I asked if he could help, told me I would have to wait until Dec 31 before they will look into this further for me. No check for me and no one willing to help me at all.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 2:29 pm EST
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just going to cry...

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Pcmnqn
, US
Dec 18, 2012 2:25 pm EST

No check today.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 2:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

(cant get info) u there

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ROSE80IND
Mishawaka, US
Dec 18, 2012 2:03 pm EST
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ok so if 875# don't see ur check then it really not been mailed right...

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ROSE80IND
Mishawaka, US
Dec 18, 2012 1:58 pm EST
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hey want was person name...

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cant get info
Southgate, US
Dec 18, 2012 1:55 pm EST

Thanks Rose, we all have to stick together and support each other since those at [protected] dont care when they give out misinformation.

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cant get info
Southgate, US
Dec 18, 2012 1:54 pm EST

I understand completely. [protected] should have verified the information to begin with instead of telling something that was not true at all. Both the supervisor and his supervisor admitted to me that this should have looked into to begin with instead of waiting so long, now they refuse to correct this, both just kept saying their were sorry. Sorry does not help. Very scary since we are all depending on this payout.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 1:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

BY THE WAY( CANT GET INFO ) IM SO SORRY...

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ROSE80IND
Mishawaka, US
Dec 18, 2012 1:46 pm EST
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[protected] they truly did not cut the check yet, but when I called [protected] they kept telling me he check was sent SAME HERE BUT THERE TRYING SAY THAT 875 #CANT SEE IT, , , , , NOW IM SCARED...

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cant get info
Southgate, US
Dec 18, 2012 1:32 pm EST

Rose I only found out what happened to me since I continued to follow-up with them constantly and demanded the truth and finally got the truth that nothing was even mailed yet for me. I am that is not your situaton and that your check was mailed already. When I called [protected] they truly did not cut the check yet, but when I called [protected] they kept telling me he check was sent even though it was not by their own admission this afternoon. I hope and pray your check is in the mail.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 1:22 pm EST
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But the department that print the checks don't see it this is just crazy I can't believe any company can run themselves this way

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ROSE80IND
Mishawaka, US
Dec 18, 2012 1:21 pm EST
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I think I'm same story but keep telling me in the mail...

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cant get info
Southgate, US
Dec 18, 2012 1:10 pm EST

I finally got an update regarding my check and verified it truly has not even been cut and printed yet. I called [protected] again (I was supposed to get a call back and never did) and I spoke with the supervisor there and was told he had misinformed me and that indeed I should not expect my check until Dec 31. Check was never in the mail last Thursday like he told me yesterday and earlier today. I then spoke with his supervisor and verified information that my check was not printed yet and did absolutely nothing to help me, just apologized, which does me no good and could not explain why I was misinformed to begin with. I received and mailed my paperwork on Sept 24, it was approved on 10/5, paperwork due date was 11/9 told originally I was in the first batch and now no one can tell me which batch I am in, obviously I am in the last. Needless to say I am very upset! No check before Christmas for me.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 1:03 pm EST
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GREAT DIFFENT STORY CHECK WAS MALED ON THE 17TH #1232 BUT THE 875# DONT SEE IT BUT THEY SAID THAT MAYBE TRUTH :( ONE PERSON GOT THERE CHECKS TODAY REALLY THIS BITS, , , , ,

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ROSE80IND
Mishawaka, US
Dec 18, 2012 12:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

NO CHECK, , , , , , , , , , :(

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luap
Auburn, US
Dec 18, 2012 12:05 pm EST
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does anyone know what will happen at tax time. I understand I will have 30% tax taken out of my check. ( thanks Washington)
Will this amount be able to be claimed on my 2012 income taxes, to where I will get some of that back? Seems extremely high, but I got a extra 10% tax penalty for being under 59. What a rip!

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luap
Auburn, US
Dec 18, 2012 11:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

I live in Seattle, and turned my papers in right after I received them. No check yet ! :(

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:25 am EST
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(cant get info) see I don't live far from u I bet I don't get mine today to, , , , , , , Indiana not far Chicago ur in michigan

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:21 am EST
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im just so glad some of u got them really am

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cant get info
Southgate, US
Dec 18, 2012 11:21 am EST

my mail just came and no check. like I said earlier, now waiting for a call back. lost hope I will have check for christmas.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:20 am EST
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in my x-mas dreams maybe mailed them out know one really knows anything there, , , , , , but if I don't get by tommorw guess no x-mas here

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confused99990
, US
Dec 18, 2012 11:16 am EST

U should have it today rose80

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:15 am EST
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by way called today got same story so had them do 3 way #1232 says been mailed and the #875 say well we didn't see it they talk min and sided that #875 system hadn't be update but it out, , ,

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cant get info
Southgate, US
Dec 18, 2012 11:14 am EST

very happy for you inneedofcash. still waiting for a call back regarding mine.

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inneedof cash
Franklin Lakes, US
Dec 18, 2012 11:13 am EST

check date dec 14, postmarked dec 15th...they had given me the 14th date

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confused99990
, US
Dec 18, 2012 11:12 am EST

Good for u... In need of cash. Now try to get it cashed. Yikes! lol. Mine has a 7 day hold.

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Pcmnqn
, US
Dec 18, 2012 11:11 am EST

Congrats inneedofcash...did you have. Due date on yours or was it a surprise. They are still saying they have no information listed on mine.

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:11 am EST
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indddofcash can pzz post ur check date before run out to bank lol hun

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:01 am EST
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:) :) :) happy for u inneedof cash really am hun im crying even have good x-mas

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ROSE80IND
Mishawaka, US
Dec 18, 2012 11:00 am EST
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just told u didn't know were it was wants the date if I can ask were are u at

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ROSE80IND
Mishawaka, US
Dec 18, 2012 10:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

no way

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ROSE80IND
Mishawaka, US
Dec 18, 2012 10:59 am EST
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I got same I had them do 3 way, story I got now is this all checks for dec were out on 14th dates for 11th now from person at 1232 hen other person from 875 well we dont see it they talked for min now there saying check may not been updated in system ok look at this everyone that got check so far has 11th date right no on pass( pa or te) and they are coming Jacksonville Fl, maybe they are in mail so I also called vp office ING yesterday and called him today told me he will be calling back to day pzz if u get check today post and just state live in pzzzz

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inneedof cash
Franklin Lakes, US
Dec 18, 2012 10:51 am EST

I just got my check...thank you God! merry Christmas !

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ROSE80IND
Mishawaka, US
Dec 18, 2012 10:47 am EST
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I got same so called there, had 3way now one saying they were send 14th dated 11th department and 875# one phone said there system wasn't updated so ok so I looked at USA MAP IF IM READING IT RIGHT EVERYONE THAT GOT ONE CHECK WAS DATED 11TH AND NO ONE THAT LIVE PASS TE OR PA GOT THERE CHECK SO JUST MAYBE THEY ARE IN MAIL, , 2ND I CALLED ING VP OFFICE YESTERDAY JUST CALLED BACK HE SAYS GOING CALL ME TODAY WITH NEWS, ALL THIS, , , , , , THERE HOPE IF ANTONE GET ONE POST STATE U LIVE IN

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