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1.8 711 Reviews

Kmart Complaints Summary

151 Resolved
560 Unresolved
Our verdict: When using services from Kmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Kmart reviews & complaints 711

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D
4:56 pm EDT

Kmart Price mis-marked, would not honor

Choose several rugs to buy, with sales signs on the shelves, but no pricing on any of the rugs. Cashier got associate to check when scanned at much higher cost. Assistant manager brought to check, manager brought to check. After 45 minutes of waiting in line, manager stated that the signs had been moved and would not honor the price, "it was just to bad"..
Also during this busy Saturday morning, there was only 2 lines open, one more than usual, and customers got in line behind us and got upset that it was taking so long and only one other line was open. I too have been in there when there are 10 or more customers in one or two lines and they never open another line.

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11:25 am EDT

Kmart false information re: layaway pymts due

I placed 2 baby items on Layaway @ K-Mart on 26 Feb 08, made an over minimum amt. due payment of $40.28. I have paid $50.00 for each subsequential payment with the exeception of the last payment which was $20.00. I checked with an associate and she stated that my balance due is $68.00. On the original receipt, it states that the payment due is 25% of the balance due. 25% of $68.00 is $17.00 and I sent $20.00. I was called on Sunday, Apr 7th by a K-Mart Associate stating that my $20.00 payment could not be processed because I owed $26.00. My complaint is that NO ONE could tell me WHY I owed MORE than the required amount. I spoke to 4 different associates and none of them could explain to my why, just that the cash register would not allow a partial payment. One associate stated that it's because I owed a cancellation fee of $10.00 of which I never cancelled the layaway. They supposedly spoke with a couple of "Managers" who also couldn't explain why I owed the extra $6.00...Another explained that if I didn't pay the $6.00 the layaway would be returned to stock...I had sent the payment ahead of time so it wasn't late so why would they return it to stock when again the contract (original receipt) stated that it would be returned if delinquint after 7 days! The payment wasn't due until 8 Apr! Another complaint is IF you are going to call someone on a Sunday to tell them they owe more money, then you should be able to tell them why! And the layaway doesn't have to be paid out until 22 Apr 08...so paying 25% of the balance due and over...should be sufficient. One person stated that I should have to pay $42.00 for 2 weeks which would be over $300 for a $200 layaway! Another stated that on the 'Original Receipt" my 2 week payment of $26.00 should be listed. She also insisted, basically calling me a liar that IF I had the original receipt the bi-weekly payment of $26.00 is listed. I have the original receipt and it is NOT listed!

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1:56 pm EDT
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Kmart false advertising and dirty stores

We had received mail. In our mail there was an Advertisement from K-mart Stores. The advertisement stated that they had 50 Gladiolla Bulbs on sale for $5.99. This adversisement ran for a week. The advertisement stated March 23, 2008 to March 29, 2008. We went to two K-mart stores. The first K-mart store was located at: 5400 South and 3850 West Kearns, Utah 84118. This store did not have any gladdiola bulbs at all. In addition this store was filthy and very dirty. We decided to go to another K-mart store located on 3900 South and Redwood Road Salt Lake City, Utah 84118 and the second store we went to did not have any Gladdiolla bulbs either. Both stores had nothing in their garden department. This is false advertising. You claim to have this product in your k-mart stores and when we went there ...there was nothing in the garden stores or any where else in the stores. In addition we were given a receipt number and a web site to fill out a questionaire and a chance to win $2, 500.00 Shoping Spree. Wow this just keeps getting better and better. Here is my Receipt number: [protected]

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9:54 pm EDT

Kmart not asked for 19 digit receipt number!

#1 I was never asked to enter 19 digit receipt number. #2 answered "no'' to items that I did not want, because my info would be shared, then, found these on 2 items I answered yes to. I clicked to unsubscribe {statement of 10 days, to become unsubscribed} is not satisfactory. I feel my info will be accessible to unwanted emails, whom I may not know I can trust! I only wanted coupons for cigarettes & a chance to win $ for Victoria Secret store. When I backed up to try to finish the Kmartfeedback survey & ENTER MY 19 DIGIT RECEIPT NUMBER It said I was already enrolled. How was this possible without the 19 digit number? I feel misled! WHATS UP?!

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Wanda
Summersville, US
Dec 18, 2008 5:14 pm EST

My receipt # is [protected]. You really need to take care of this. I don't know how long it has been going on but it looks like a long time. 2, 500.00 gift card, huh!

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cheri
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Oct 01, 2008 12:49 am EDT

Forgot to tell you something. Use the receipt# (all/Only numbers) not the bar code number (it has letters in it) Best Wishes!

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cheri
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Oct 01, 2008 12:45 am EDT

HEY...EVERYONE! TO PUT IN YOUR RECEIPT# DO THIS...

You see up on top where http:// is... go there and add kmartfeedback.com Erase everything else and hit your green arrow or go button and you will get to the right site...GOOD LUCK!

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paula lawrence
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Sep 27, 2008 2:17 pm EDT

I have been trying to submit the 19 digit number [protected]) to take the survey and cannot find a way to complete this. There are to many other sites it sends me to! I want to win $2, 500!

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MARIA CELSO SANTOS
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Sep 01, 2008 11:34 am EDT

MY RECEIPT# [protected]

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april propst
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Jul 29, 2008 6:27 pm EDT

my 19 digit number is [protected]

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april propst
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Jul 29, 2008 6:24 pm EDT

i liked everything i get

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helen pokrzywinski
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Jul 15, 2008 9:34 am EDT

iwas at kmart on 120 e sunset drive waukesha wi 53186 . I HAD MY 2 GRANDKIDS WITH ME. THERE WAS ONLY ONE LINE OPEN, THERE WAS 10 OTHER PEOPLE IN LINE WITH ME . THAY DIDNT EVEN TRY TO OPEN ANOTHER LINE ! A NICE LADY LET ME GO BEFORE HER BECAUSE SHE COULD SEE THAT MY GRANDKIDS WERE GETTING YIRED OF WANTING. MY 19DISIT IS04376 [protected]

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Sylvester Ramquar
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Jul 13, 2008 12:49 am EDT

I do not agree with the other view

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marty ibarra
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Jul 08, 2008 2:33 pm EDT

who set this up there is no 19 digit receipt site

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A
12:00 am EST

Kmart no service, poor management!

On Feb.8th, we entered the Kmart in Meadville, PA. The store number#7129, and manager on duty, Denise, badge # 1001. My seven year old, used the mens room, and learned a phrase, that my 13 year old said, was visible to all that entered the mens room. He has just started reading, so many questions arose, that we didnt even attempt to answer. We had decided to let the children pick out a few wii accessories, for their new game system. First we stood there staring at the locked merchandise for ten minutes with noone in sight, and then we went looking for help. We found a girl helping another customer and she would be with us in just a minute. We waited another twenty minutes, and my wife decided to go try on some clothing while the rest of us waited to look at the wii games. My wife waited back by the changing room, after ringing the bell for almost ten minutes, and nobody came. There were piles of disheveled clothes all over the counter. It looked as if people had been leaving merchandise all over all week. It was unreal. We put her clothing down and headed for the door, only to find three girls at customer service laughing and talking as if they were all enjoying a cocktail at the local pub. My wife asked if there happened to be a manager on duty. A girl, stated "yeah, somewhere". My wife took the children in disgust to the car, and I waited to talk to the manager. Again, my wait was approx. 10 minutes. She came up to me without a smile or greeting, and I explained to her the situations that had happened. That we wanted to buy wii games and accessories, and my wife waited to try on clothing. I asked her if this was their idea of customer service, and that we would not be doing business, and I told her that Walmart blew them away with customer service. I told her that if this continued in their store, they would all be looking for new jobs, as consumers look for great customer service. She stated that she hoped I lose my job? WHAT? Now I realized that the manager in front of me had little to none customer service skill, and I was again, wasting more of my time. I asked for the store number, her name, and she gladly gave me her badge number. When I told her about my son learning a disgusting pornographic phrase in their mens room, she chuckled, and shrugged her shoulders. A customer in line, told the manager that she had seen me waiting with my family for service, had seen my wife standing looking for service by the changing room, and that she didn't blame me one bit for being upset. I thanked her, smiled at the manager, and walked out of the store. I noticed then, there were three cars in the parking lot on a Friday night. We drove a mile down the road to Walmart, where we had to drive around a minute for a parking space, and walked in. We were greeted by a smiling face, and a sticker for my daughter, we again were asked if we needed any help, a minute after we walked into electronics, and three women were at the changing rooms eager to help my wife with clothing she needed to try on. We spent $ 423.18 at Walmart that night. Funny thing is, as we were leaving, I looked over and saw one of the cashiers from Kmart putting her purchases on the belt, LOL. I finally understood why the parking lot was packed, and the store was full of families buying all sorts of merchandise. My daughter who is five, used the bathroom at Walmart before we left, and there wasn't a terrible message on the wall, or papers on the floor, in fact, an employee was cleaning the sinks, and smiled at my daughter and wife as they walked in.

Poor Kmart, they just cant compete.

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dyce1200
Warren, US
Mar 03, 2009 7:56 pm EST

Whoah, Big D really? dude u need to chill bro, i don't like walmart either but um, how to say this...your an ### with the IQ of a 2 year old, if you don't have the intelligence to respond to a complaint with dignity then just don't say anything, trust me, you'll sound smarter if you don't talk.

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J B
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Jun 09, 2008 9:42 pm EDT

I had a similar experience where the girl didnt want to be there or she just didnt have a clue as to what she was doing. She puts heavy things on top of a greeting card and a gift bag. When I got the bags in the house the card was bent and the bag was so terribly wrinkled how was I going to give this to a friend. I commented it to a manager and they just shrugged it off. Now Wal-Mart is the new K-Mart. Wal-Mart is very friendly and never had a bad experience in there. I hate to say K-Mart needed to stay bankrupted.

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12:00 am EST

Kmart unauthorized charges!

In oct 2007 I purchased products from kmart.com and on 1/11/2007 my debit card was double charged again. (I was double charged in oct) over the last 9 days I have talked to over 20 people in customer service and at the corporate office, with no resolution. I was told on 1/11 that kmart.com was aware of the computer error that caused several customers to have their credit cards charged accidentally, I have yet to see any type of resolution. The charging of my card has caused me to have many overdraft charges and returned check fees. I was told by a supervisor by the name of ruben that kmart was not responsible for the overdraft charges. However, the overdraft charges are a direct result of the unauthorized charge on my debit card.

Not to mention that the table that I bought in oct came missing a piece and after fighting to get the piece for 4 weeks and finally being told that kmart.com does not have replacement parts, I was forced to take the table to kmart store 45 minutes away. Then in the middle of december the missing piece shows up at my front door.

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Bonnie J
Columbus, US
Sep 17, 2012 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On Sept. 13, 2012 I went to Kmart.com to pay on my layaway. Apparently the web site was having issues and kept showing the payment screen. I thought that maybe I had entered my debit card number incorrectly, so I proceed to use my other (checking) debit card. Now supposedly I was only making a $10 payment but somehow Kmart.com sent 10 transactions of $10 payments plus 9 transactions of $1 payments (total of $109.00 hold on my account) all for a $10 (ten dollar) payment. I get on the phone today ( I received an email concerning this problem from Kmart.com explaining that all transactions for that day were cancelled and that they are correcting the problem), and spent all day with continued calls from my bank and the number that the email said I could call to remedy this problem. After I had been hung up on three times and had spoken to several people and supervisors, I was informed that even though this problem was THEIRS, concerning the web site, I had to call MY bank and have them send a fax stating that these holds were still affecting my account because of Kmart error. After I had them (my bank) send the fax, I was informed ( via call back to Kmart customer service... YES, I called them, NOT them calling me, with NO resolutions ) my other bank called me and asked if I had authorized Kmart.com to debit my account for 4 payments TODAY! I stated to my bank, "NO, I did NOT", SO I filed a fraud claim against them! NOW, I have to WAIT 5 ( I do mean, FIVE ) business days before this other matter (supposedly) WILL be RESOLVED...(I PRAY!) and will be able to use MY MONEY that they put a hold on. I am a VERY UNHAPPY CUSTOMER! :0)

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Jan Harrington
Manteca, US
Mar 07, 2009 1:43 pm EST

I have called and talked to the store clerk and Manager to pick up shopping cart that has been being shuffled back and forth from the Apartments (that are located behind my house where it originated from)to the end of my private property. The manager assured me they would pick it up each time I called them. This has been ongoing for 2 months. I realize these shopping carts are expensive, but it seems they don't care. Well I would like some kind of results TODAY for someone to pick it up from my property and take it back to your store.
Which is across town.

The location is 100 block of EL PORTAL AND VIRGINIA ST. next to the apartments on my lawn. I realize this happends but when I do the right thing in calling the manager in your store to pick it up I would like results.
I would like an response as soon as you resolve this.
Thank you Jeanette4210@yahoo.com

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Nancy J
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Feb 06, 2008 8:08 pm EST

At least you were overcharged for orders you actually PLACED -- kmart.com charged a credit card I had previously used only in a physcial kmart store, for an online order I never even made.

After one month, I still don't have my money back (again, for a non-existent order).

I have sent hard copy letters to the head of the SHC audit committee and to their Ethics office, and have filed complaints with the State's Attorney, FTC and the BBB.

This is outright fraud and theft, and everyone out there should be checking their bank statements if they've ever used a card anywhere at kmart.

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Mandy Campbell
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Jan 28, 2008 5:42 am EST

They are horrible! I am currently dealing with them on $1500 worth of overcharges! What makes it worse is that I don't even have the products! I ordered tables for a restaurant we were opening and only got 2 of 18 that I ordered. They charged me for 18!

Mandy CAmpbell
Weston Grill
westongrill@charterinternet.com

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R
12:00 am EST

Kmart scam and cheating!

While shopping in Kmart I saw a pool table on sale (not clearance) and I asked if I could put it on layway. I was told no, then I asked if I could pay for it and then come back and pick it up. (I live 40 minutes away and needed to get my truck) Again I was told no. The sales lady walked away talking about people being on welfare. Excuse me? I was very insulted and felt like it was demeaning. I am not on welfare and even I was who is she to do that. If I had not felt so insulted I would have asked to talk to a manager. As it is I will not be returning to that store. I just hope this is not how they treat all customers.

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Kathy Brady Connors
, US
Nov 07, 2015 2:34 pm EST

received an email saying I had a suprise $4 in points if I spend $15 went to the kmart and spent $25 and it said I DID NOT have $4 in points. I am so upset I may never shop at kmart again!

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Judith Blackman
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Dec 15, 2007 12:00 am EST

On dec 15,2007 I made a large purchase of christmas items,upon getting home i looked at the receipt and it said (Kmart Values your Feedback). Also tell us about your experience and you could win a 2,500 kmart gift card. But in reality you won't win anything because their is no sweepstakes at all. I think it's a shame how your company misrepresent its self. All the money Kmart makes their is no need for this kind of foolishness.

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Kae Sherrell
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Dec 26, 2007 12:00 am EST

I have searched and can not find a feedback site. I did put in the www. Still could not find it, only found a 5000 gift card!

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Rebecca Hackett
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Dec 26, 2007 12:00 am EST

Went online to complete the information per a receipt that said "kmart values your feedback." Turns out it was a gimmick to have you give your name and contact info before proceeding to have you commit to several online offers. UNLIKE Walmart who ask you to rate your experience and then at the end give contact info and this process enters you into drawing for winning some money. Won't be trying Kmart's again.

Summerville, SC.

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diana l. pearson
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Jan 29, 2008 12:00 am EST

I just tried to find the website to kmartfeedback.com as required on my receipt to enter $2500 sweepstake. No such place, total deception and false advertising. Something should be done!

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Ronald Bloom
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Jan 30, 2008 12:00 am EST

Can't find the place on their Wedsite, per a sales receipt for a "chance for a $2500 gift card".

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maria zavala
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Mar 21, 2008 1:16 pm EDT

I bought some earrings they were suppose to be 10 k gold and they were not. So my ears got infected. I have sore ears now. I toke them back and got my money back but my ears stayed infected. I've have always bought my earrings at kmart. I'm really disappointed. when i told the girl that the were not gold she said there is good costume jewelry and i told her do you realize what you just said. and she said yes. I told her I'm not paying for costume jewelry, i paid for gold.

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fagnanimous
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Jan 13, 2008 5:16 pm EST

You should just go ahead and firebomb that location.

Seriously though, KMart sucks balls. Don't go there in the first place. But if that happened to me I would take it straight to a manager, and threaten to sue for deformation of character.

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Dozer
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Jan 10, 2008 9:02 pm EST

How is this a scam? You didn't pay for anything other than the items you wanted, and the "2500 Kmart Gift Card" isn't guaranteed. It even says "You COULD win..."

That's like saying you deserve to win just because you spent a lot of money there.

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12:00 am EST
Resolved
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Kmart dead kmart sears champion car battery

Champion battery obtained from KMart on 1-5-05. 84 month warranty with

free replacement within 36 months. Died a few weeks ago. Took to Wind Gap, PA KMart on 1-2-08 with my receipt. Workers wanted to give me $32.00. Said their warranty is different from the manufacturers. Contact Champion, maybe they can help.

I need a free battery according to the warranty right on the side of the battery. Was told they can only do what the computer says. I said I could care less about their computer, I want my battery replaced. They said Sears threw out all the old books, changed the computer, so they can no longer look it up and help me like they could in the past.

They will not give me a replacement battery because of the price difference for a comparable item. Of course Die Hard batteries were 30 percent overpriced for a comparable item to begin with, that is why I got it from KMart in the first place. So of course there is a price difference.

They say they do not carry Champion. I said the different brands are mostly all made in Lyons Station near Reading, the only difference is in the individual companies' profits.

Champion has not yet called back. They do not give their hours at 1-800-START IT. 1-866-KMart 4U is a long wait when you call. I did not have the patience for that, being already steamed.

Champion Part No. 65-84, 850 CC Amps. Bar Code [protected]).

MFD JUN 04 SHIPPED RDG DEC. 04

I have creditors hounding me. I do not need $32.00, I need a battery to go to work. Sears will not make good on the warranty. KMart will not make good on the warranty.

Shopping at KMart or Sears is not for Gary. I used to pay the extra money for the shorter lines and the great customer service on returns. This service, in my experience, is no longer there.

Wal-Mart gets all my business now, they do not even ask for the receipt on dead auto batteries they sold. No more Sears. No more KMart.

Gary Harper

P.O. Box 374

Scotrun, PA 18355

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12:00 am EST

Kmart Being overcharged

Last few times I have been in the store, I have been overcharged for my items that I purchased. The last time the scanner was not putting in the correct price of the sale item. I went out to my car thinking that the purchased price was too much. After I looked over my receipt, I found that I had been overcharged for 7 items. I went back in the store and got my refund of the overcharged items - amount being $19.01 . Like I said this not the first time, now every time I buy something in this store I check every item I buy for the price scanned. I have 4 kids at home and I have to watch my budget. I feel it is a shame that I have to watch what I am being charged everytime I go in the store.

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12:00 am EST

Kmart terrible customer service!

This complaint is regarding my return of damaged merchandise from Order Number #[protected] of November 14, 2007. I have not been issued a refund from the item I returned via UPS on November 20, 2007 and I was told that I would have to wait until a "research request" was processed (10 days) then it would be issued (3-5 days).

I spoke with a manager, Angela (993451) on the phone January 10, 2008 and I've never been treated so badly by a customer service representative in all of my life. Here's an example: Angela said that it showed that a credit was issued, when I asked her when that credit was issued she firmly said "Do not interrupt me, mam". She told me that the credit was issued on December 3rd, I explained that I called to follow up on my refund on that day and I was sent a return receipt on that day stating it would take 30 more days. I assume that Kmart doesn't record its customer service calls as the employees are free to treat customers so rudely.

I then asked her if she could send me an email confirmation that the research request was made, she said “I don't know what good that will do". Needless to say I was extremely disappointed in the KMART phone customer service. I've never had to wait this long for a refund for damaged merchandise and I still have no resolution. In addition, I was treated badly.

I'm still waiting for my issue to be resolved. I’m a loyal customer and I hope to remain one. I am due a refund of $141.20.

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Melissa S
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Aug 26, 2008 6:31 pm EDT

I called the KMART store in Cliffton Hight PA #7293 regarding a product I purchased at the store and was put on hold for over 25 minutes. I called back to inquire about the product again and was told to hold while they checked and again, I was on hold for over 25 minutes. I called back and inquired about the product but ask not to be put oh hold, the next person that answered the telephone asked someone next to her and that persons response was damn we don't have it. I asked to speak to the manage and his response was we are very busy and no one could get back to you. He added that when you work in retail you get poor service. My response was, you get what you pay for and he agreed thats retail. He brushed me off by saying ok dear, what can I say dear, I'm sorry dear and thank for calling. This is not the only issue with this store, there are in store problems as well. Short staffed, they have maybe two cashers working register with the check out lines over flowing into the lines and when the manager is called his response is what do you want me to do. I would not recommed shopping at KMART and from this point on my family and friends will shop Walmart. Walmart's prices are lower, they have a better product selection, costumer service is very good and professionalism is present.

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12:00 am EST

Kmart poor customer service!

Back during the early part of October I packed a PlayStation3 on Layaway. I was instructed that I had up December 24,2007 to have this layaway paid in full or it will be return back to stock and I will loose my $10.00 layaway fee. With understand I came back in November 16, 2007 (not really sure of date) put it was some were close to that date, that I came into the store to make a payment, and again I was told that I had up until December 24, 2007 to pay the layaway out in full or it will be return back to stock and I will loose my $10.00 layaway fee. I went to Kmart to pay this layaway out in full, put I was told by the cashier that it had been return to stock. I explained to the cashier that every time I came into the store Concerning this layaway, I was told that I had until December 24, 2007 to pay it out, and now I'm told that it has been returned back to stock! Well I was very UpSet and I still am. However I asked to speak to the store manager. The cashier paged for M3 to layaway, in the mean while, while waiting for the store Manager, the cashier said to me that I was not the only layaway was not the only one that got returned to stock, because several other people had been told the same thing, that they had until December 24, 2007 to get their layaway out or they will be return back to stock, and as people came to pick up their layaway's they were already returned back to stock. The store Manager by the name of MR.Liarey came to the layaway Department . The cashier began to explain to him that I was another one that had been told the same thing that my layaway would be here and now it's been return back to stock. Mr. Liarey never once apologized for the mistake, he began to get a foul attitude with me as if I made the mistake. I explained to him that I was told this by an employee of this store, and I feel that if Kmart is hiring people just for the Xmas Season and the store fail to train these short term employees with the proper knowledge then the Manager should be accepting the liability of their employee's. Instead Mr. Liarey still insist on having a very negative approach about the matter. I explained to him that the $10.00 process fee was ot that big of a deal, it is the store accountability that concerns me. As over the Years having a Family History of shopping at all the varies Kmart's here in my local area, you would think that loyalty weights over a $10.00 process fee. I tried to contact a District Manager at the Kmart on Airport Blvd and left several messages for him to return my call, and he has not yet to contact me. I don't understand Kmart at the District Level. Why should your doors even be open , when the public is been treated so unfair. I would like to know for future reference who do you contact for complaints concerning poor customer service with Kmart (My Lawyer) this answer my question and a thousand others. Wal-Mart will always be the leading store in American (Because they know how to treat their Customers)

I would like to hear from someone in higher level concerning this matter.

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Scott Johnson
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Dec 29, 2007 1:44 pm EST

That sounds very interesting especially if you were told 12-24-2007. I did find on there website the following contact information, perhaps you would like to try to contact them that way?

Contact Us

Have a question? Have a great suggestion? Want to compliment one of our associates? Or make a comment about our Website? WE'RE HERE TO HELP!

Phone:
To reach the Contact Center for Kmart.com, call 1-866-KMART-4U [protected]), from 6 a.m. to 11 p.m. (CT) Monday - Sunday.

E-Mail:
E-Mail us with questions or comments.
help@customerservice.kmart.com

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12:00 am EST

Kmart Terrible customer service!

I went into the KMart store on December 26, and the return line and the two register lines were somewhat busy. I went up to the service desk twice (waiting approximately 20-30 minutes each time) to ask for assistance in the Christmas trees. Each time, the kind ladies in customer service paged someone with no help to come. Finally, a lady from another area came to assist me with getting the answer on how many trees were left. I still being patient waited while they paged the person again. Still he didn't come to help. I went back to the service desk and they told me they were sending someone right then to get the tree for me and that by the time I finished shopping, the tree would be waiting for me at the service desk. I shopped for another 30 minutes or so and went to check out. The tree still was not there. I am a patient person, but this is a little ridiculous! Not only did you lose a tree sale to me, but there was also a gentleman that waited over 30 minutes with me for assistance. Unfortunately, we didn't receive it. I could have understood it and not complained, had the store been swamped, but that was not the case.

I do not shop at KMart too often because it seems as though each time I do, instances like this happen. The kind lady at the customer service counter apologized all over herself, and it was not even her fault. I am not out for a freebee, I was willing to take the tree on the floor with no box and not even insist on a better discount for it being the floor model, but after waiting roughly an hour and a half, I gave up and went to another store. Which was a God send, because I ended up with a much more expensive tree for half of what I was going to pay at KMart, and they not only took the tree down, they boxed it up and took it out and loaded it in my vehicle for me.

I love to shop at Sears, and I HOPE that Sears service does not turn into the same kind of service that is received at KMart!

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Stacy
,
Dec 02, 2008 4:27 pm EST

Unfortunatly Sears has turned out to be as bad. I am currently having problems getting a GE tree from Sears that I ordered online, and now they are saying I may not even be able to get it.

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12:00 am EST

Kmart unsanitary bathrooms!

I am writing to file a complaint on several different subjects regarding your elkins, wv big kmart store. Every time I am shopping at this store the bathrooms are unsanitary. (No soap, no toilet paper, trash and sanitary napkins lying all over the floor, no paper towels. ) I have brought this to the sales clerks attention several times, nothing is done. Also, several occasions I have asked sales clerks for assistance finding prices, since nothing ever has a price on it. I was told on my last visit when I asked a passing sale person a price check on an item, " I don't know and I don't have a scanner with me, " then she just walked away.

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12:00 am EST

Kmart Rude behavior!

I dropped off my 3 teenage daughters to do some last minute Christmas shopping At the K-Mart in Marshalltown Iowa. I get a call later that they are being followed around the store by 2 female employees for the last half an hour. And that other customers were asking my daughters if they were being followed. When I arrived I found my daughters and walked around an aisle to find these 2 female employees peering around at my girls. I asked why they were so blatantly following my girls. they said they hadn't been which was an obvious lie. I asked if they had in any way given the impression that they had been shoplifting... they replied no.

I asked to see a manager all the while the employees are giggling and whispering amongst themselves. A manager named Dave shows up. I tell him the story and that I was offended and that my girls couldn't even shop with such rude and blatant behavior by his employees. That my girls were scared and angered at this going on for over a half an hour and so noticeable to other customers that it wasn't justified or professional.

Dave, then proceeded to tell me that he has been followed in places such as Menard, s and that "He" wasn't offended so I shouldn't be either. He took no action and offered no apologies. We left the presents that they had already chosen in the cart and left the store. Needless to say we wont shop there again, ever!

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MinimumWageQueen
Glen Burnie, US
Sep 17, 2009 3:16 pm EDT

Since when did Kmart become your childrens babysitter? Of course they would be suspicious of three teenagers wandering around with no adult supervision. Teenagers are often shoplifters, and also have a penchant for mischif.

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spitfire
, US
Jan 01, 2009 12:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Jason - are you always this negative

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12:00 am EST

Kmart There is no place to enter this drawing

Kmart receipt states that kmart values your feedback, enter our $2500.00 sweepstakes online at kmartfeedback.com. There is no place to enter this drawing.

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From Guam
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Jun 17, 2008 4:21 am EDT

I've been shopping at K-mart on Guam-- never really noticed the receipt until just now.. I'm exited about the sweepstakes (as it is announced on the receipt).. but the page can not be displayed!

K-mart needs to remove this sweepstakes announcement on their receipts.

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12:00 am EST

Kmart terrible service!

Every week I go to the Super Kmart 4987 for spices, coffee, pet food, cosmetics, CD's, toys and or appliances. Reason being this store is convenient and open 24 x 7. The problem is I purchase items according to the price advertised on the shelves, confirm I have the correct product, correct size, exactly what is advertised. After the cash register then I MUST go to customer service and pull out at least 50% of my purchases for a price difference refund. I.e. kids football $4.50, register $6.99, spices .99, register $1.25, Maybelline mascara or lipstick on sale for $.7.49 register $12.49 Whiskas cat foot $6.99 register $8.99 and the list goes on.

The time and BS I get from customer service is insane. This happens EVERY time I shop there.

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sharon pishotta
,
Dec 22, 2007 2:30 pm EST

The K mart store that I go to is also close and convenient. I to have the same problem with items ringing up at a much higher price than marked and have to go to the customer service desk for a refund. In addition to that there are many times that items are placed on a display stand that don't belong there so I have to get the refund as well as leave with out the item I needed because I refuse to pay the higher price. I have gotten into arguments with the "so called" manager on duty with no results. When I have tried to call the 800 number to complain I get put on hold or dis-connected. The only other reason I continue to shop at this K mart is because the pharmacist is really professional and helpful, if that ceases to exist I will definitely switch to another store.

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12:00 am EST

Kmart promo merch. availability

I went to the store on the first day of a several day mailer promo to purchase bottled water. I picked up a case from the only display and at check-out wsa told they had none and my case was not the promo item even though it matched the ad.
No rain check was allowed.

Such will teach me to either call ahead for stock or to avoid the store altogether. I had hoped the association with Sears would raise the otherwise poor business practices / public relations common to kmart. Such is not the case.

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12:00 am EST

Kmart kmartfeedback is not a scam!

I don't know where all these people are blown out of the water saying they've been scammed by no such existence of a www.kmartfeedback.com

Take that http address above and drop it in the Goggle input box and you'll find it right away. The web site is administered by the Link Group and it's a very easy survey to complete.

Geez, I read some of the blown-out-of-proportion complaints about how some of these people write as though their entire existence depended on getting to that site and registering for that survey. Lord help us if they filled out the survey and they didn't get selected as the $2,500 gift card winner.

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Carolyn Mcmasters
Norwalk, US
Oct 28, 2008 5:45 pm EDT

Also tried doing survey several times, no luck in doing!

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Dozer
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Jan 10, 2008 9:04 pm EST

I completely agree... it's almost like people have never used the internet before!

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Scott Johnson
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Dec 29, 2007 3:41 pm EST

The website works for me! It re-directs to the survey site, what type of internet are you all using?! I'm still on dial-up & can get to the website. IT WORKS!

http://www.kmartfeedback.com will transfer you to the correct website.

Pablo

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12:00 am EST

Kmart kmartfeedback.com survey

I just got this receipt from kmart that has printed on it to go to the kmart feedback.com to have a chance to win $2,500.00. The site is not even up it's a gimmick just like the store. I don't think I will ever mess with this store agian. It's extremely disorganized and the prices on the items , if you can find them are not even what ring up at the register. There is so much false advertising. Kmart was a huge disappointment.

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agwen
Palatka, US
Jan 15, 2009 9:17 am EST

I wen to Kmart store#9511, and made a purschase, I got my receipt that says do the kmartfeedback survey. If this a joke, I have read all these complaints, I think the customers who go in an try to do these survey should get a gift card any way. I had a good experiences this is my receipt number 0DS 5H8 2IF 019 OHJ NQW, If you are not going to do right by the people, this do not print this information on your sales receipt, this is false advertisment, and KMart you don't need any bad publicity, when there is plenty of Wal-Marts around, which when you go to there survey you don't have go this hassle.

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CAROLE TRANCHAND
Naples, US
Jul 01, 2011 8:37 pm EDT

GOLDEN GATE PHARMACY WAIT FOR EVER TO GET SERVICE, PHARMACIST VERY RUDE NAME OF JOSE BALDOQUIN SERVICE SLOW WHEN HES WORKING AND VERY UNFRIENDLY, ONLY TIME ITS FRIENDLY IS WHEN JACK IS THE PHARMACIST. THE ONLY PEOPLE THEY LIKE TO GIVE SERVICE TO ARE LATINO"S, WHICH THEY WILL ALSO RING UP A CART FULL OF CLOTHES AND OTHER MERCHANDISE, WHY WE ALL WAIT TO PICK UP OUR PERSCRIPTIONS. WILL TRANSFER ALL MY DRUGS TO ANOTHER PHARMACY

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SMART WISE SHOPPER
BURNSVILE, US
Mar 01, 2011 2:02 am EST

TRY THE WWW.KMARTFEEDBACK.COM AND NOTHING HAPPEN FROM THIER RECIEPT. THIS IS A MAJOR MAJOR CONCERN THAT ITS FALSE INFORMATION THEY ARE GIVNG OUT TO THIER CUSTOMERS. WHO PAYS FOR THIER PAYCHECKS AND PAYS THE BILLS. WITHOUT US THERE WHILE BE NO KMART LEFT OPEN FOR CUSTOMERS TO SHOP OUT. THEN THERE IS ALWAYS ONE LANE OPEN FOR CHECK OUT LANES AND THEY ARE VERY NARROW LANES FOR HANDICAP TO USE. THIER PRICES ARE HIGHER THEN SUPER TARGET AND WALMART PRICES ARE MUCH LOWER. ONLY THING OTHER TWO STORE DON'T HAVE IS A REWARD CARD TO GET YOU IN THIER STORE TO SHOP OVER THE OTHRS. THERE ARE TIMES YOU CAN FIND GREAT DEALS LIKE MARK DOWN ON CLOTHING AND THE SHOES. YOU JUST NEED TO CHECK AT ALL THE ADS FROM OTHER STORES AND SEE WHAT IS A GOOD PRICE TO GO TO THESE DAYS. HERE IN MN NOT A LOT OF KMART STORES ARE AROUND FOR YOU TO SHOP. THE ONE NEAR MY HOUSE IN BURNSVILLE IS ALWAYS EMPTY BARELY IN CUSTOMERS IN THE STORE AND HARDLY ANY CARS IN THE PARKING LOT. YOU KNOW WHEN A STORE IS NOT DOING GOOD IS WHEN THEY HAVE THIER STORES OPEN ON HOLIDAYS LIKE THANKSGIVING DAY . ONE NICE THING IS THIER MONEY ORDERS ARE EASY TO READ WHEN YOU FILE THEM AWAY FOR YO RECORDS. THE WESTERN UNION IS NICE TO HAVE IN THE STORE. JUST REMBER ALWAYS LISTEN TO OTHERS WHEN IT COMES TO KMART OR OTHER STORES IN YOUR AREA. REMBER TO SHOP AROUND T GET YOUR LOWER PRICES ON THE INTERNET AND SHOP WHEN YOU ARE NEAR THAT STORE TO SAVE ON YOUR GAS.

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Don Otis
Fitchburg, US
Feb 26, 2010 1:26 pm EST

I was very happy with my purchase, no complaints from me at this time. I went in and found the item that I was looking for and cashed out. No problems.

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perry dumadag
Key West, US
Dec 16, 2009 9:11 pm EST

i bought a car charger several weeks ago, and it's not working properly. i went in and got a replacement with no hazzle. I end-up buying more stuff that i need in the house. thx, have a great time in the store.

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K.C. Kae
Bayard, US
Nov 22, 2009 7:24 pm EST

I just tryed to go on the web site to sign up for the $2, 500.00. It doesn't exist. False advertisement! The store was good. Some of the people acted like it was a sin to have to wait on me. Others were great.

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Chris Abad
Canon City, US
Sep 06, 2009 9:44 am EDT

The store was ok found what I wanted. Check out was the same nothing to comlain about. The site for the 2500 gift card I guess is your feedback site? not a survey as stated, oh well.

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pjspete
, US
Sep 01, 2009 1:14 pm EDT

I was glad to see the scooters and was able to shop at one of my favorite stores once again.
I have always purchased Basic Editions.
Could find the survey mentioned on my receipt.

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mariats
st paul, US
Aug 11, 2009 2:32 pm EDT

Im glade to have a kmart store around my house, because i realy like to buy everiting at store, is cheaper then other stores, thank you. My recipet number is [protected]

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A. Webb
Newport News, US
Jul 28, 2009 1:32 pm EDT

I feel that Kmart is one of the premier stores available to consumers, I enjoyed my experience at this store. I always find everything I need at the store.

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12:00 am EST

Kmart improperly marked products!

Vitasmart marked "Buy one, get one free". Cashier charged for each bottle of vitamins - when told there was a sign that said "Buy one get one free", cashier looked in ad and told me they weren't on sale and argued with me about it, actually in a rude fashion. She then went to the vitamin isle - saw the sign and YANKED the sign off the product. She then proceeded to the cashier stand, charged me the "signed price" and was very abrupt about it as though I had made a mistake. No apologies, just
COLDNESS I left the store with a bad feeling, and thought to myself "no wonder KMart is in bad financial condition. I was in the store at approx.

10:45 A.M. on December 10, 2007. Her name was MARION.

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julie
,
Mar 26, 2008 5:39 pm EDT

I was in my K-mart in Steubenville Ohio and bought the same vitamins at buy one get one and they didn't come up the sale price. Fortunately, I had a nice cashier who didn't argue with me and took one of the vitamins off of my bill.

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