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KLM / not honoring platinum for life

Amsterdam, Netherlands

See attachment:
KLM refuses to honor the notice they sent. We have been over this many times and they've basically called me a lair when I stated my qualification for Platinum For Life using their notices. They demanded "proof" as if I was a liar. I supplied the proof, below, and they still are in denial. Have they no shame? Have they no respect for their loyal clients?

KLM

Rj
Feb 25, 2014

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