Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

KLM / delay of 24 hours and loss of baggage

Kenya Review updated:
5
On 4th October 2007 i was scheduled to fly KL 1674 from Barcelona to Amsterdam and to connect with KL---that should have left Amsterdam for Nairobi at 10.15 the same evening. As fate would have it, this plane delayed due to what was explained as bad weather. We therefore arrived at Amsterdam at 10.30 pm. At this point an announcement had been made that those who were to connect with flight to Nairobi would not make it. Verdict: go to KLM desk at schiphol and get attention. At this desk (desk 2?) I was scheduled to fly to Nairobi the following day 5th October 2007 at 10.15 am via KL 565. I was given 10 euro for a meal, a voucher to make an international call and a promise in the same voucher that if i will be lucky to fly KLM in the future i would get a a discount of 50 euros (this was not going to help me) A place to sleep would have been more than what any money can pay. Accommodation? just sit at the airport for 10 hours until the following day because the delay was caused by bad weather or look for your own accommodation. I tried to look for my own accommodation and the aiport hotels were all booked at that late hour. Alternative? get out of the airport but you risk to be arrested if you are on transit have no VISA. I opted to sit at the airport and waited for the following day. The following day i boarded flight KL 565 that promtly left Amsterdam at the stipulated time. I arrived in Nairobi at around 7.20 pm local time but my luggage was missing. At this time i had missed my Kisumu flight operated by the East African Safari express. I went to KLM representative to ask if i could be accommodated. I found young man of arrogant dispensation called Eric who blatantly told me that KLM would not take responsibility because the flight to Kisumu that i missed was not operated by KLM, which was very true but why was i late in the first instance. To his credit this young man called Eric made an immediate telephone call to Amsterdam to try to locate the luggage. To my relief he said the luggage was left in Amsterdam. For purposes of clarity, i would like to point out that the luggage was checked in at Barcelona and if KLM is not responsible for my accommodation when i am delayed for 24 hours, i am still think they would be responsible for my luggage, at least in the court of humanity and good business practice. To date no one from KLM SYSTEM has called me brief me of any progress towards luggage recovery. It has hard to believe that KLM can bend so low.
0

Comments

Sort by: UpDate | Rating
Kl
  25th of Nov, 2011
Agree Disagree -1 Votes
I flew from Birmingham to Amsterdan on 20th November, 2011. Due to bad weather my connection to Bahrain was lost. I had to be in the que for 9 hours to get into the their so called help desk. Just asked to go outside the Airport impliying that going to provide accomadation. Time was 3AM and the temperature is 0-1; I was already in the que for more than 13 hours. They selected people looking at skin colour and rushed all white people to hotels with much care. I was given a jacket which is even not adequete to cope the situation. The senior most officer told me no more hotel room available in the town. There were few more bleck people treated same put in the payment who belong to African countries. KLM gave me telephone and food vouchers which is still with me/ Also another 50 Euro voucher for a future flight. But will I be fortunate again go to Europe? Inever want to land in AMS even in an emergency and KLm is hated for life time for this type of treatment to Asian people. sugath@live.com.uk
Kl
  25th of Nov, 2011
Agree Disagree -1 Votes
Staff of KLM at Amesterdam is not customer focus and treat Asians similar way. KLM is not a good air line for Asians as us
Kl
  25th of Nov, 2011
Agree Disagree -1 Votes
ALL ASIANS SHALL STOP USING KLM FOR THEIR RASIST POLICY. KLM HAVING ALL INCOMPETENT STAFF. IN AN EMERGANCY SITUATION, THEY ONLY KNOW TO STAND UP CHAT ON THEIR MOBILES. THEY DO NOT LISTEN TO PASSENGERS

Post your comment

Submit
KLM Royal Dutch Airlines Logo KLM Royal Dutch Airlines
Customer Care Service
Overall Satisfaction Rating

72 Reviews
Amsterdamseweg 55
Amstelveen
Netherlands - 1182GP
+31 204 747 747
+31 206 490 787
View Full Information
     

Reply to

close
Send