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KLM / airlines seat charges

1 United States
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Happy to get good rate for KLM flights to Africa but then got bill with almost a hundred dollars in additional charges for seats. We were not advised, nor did we agreed to these additional charges. These were just regular seats not extra space or anything like that!! Called KLM and they advised charging for seats is their policy since 2016. I advised that our state looks down on charges that customer is made made aware of and agree to at time of purchase. told they can do nothing so had to pay.
KLM get the shame of the year award!!
We request a credit of $95.58

Hk
Mar 8, 2017

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