this company has done nothing to my order, so here is where I sent them my final thoughts... fortunately they never charged my order:
cc: BBB, San Antonio, Texas
cc: Every Geek in america I can and WILL get this message out to.
My instructions as to what should have been done with this order were communicated to you long ago. Based on your lack of response, and the fact that I have left 6 voice mail messages on your 800 # this week, and have YET to get a LIVE PERSON on the phone (because apparently it's just too horribly difficult to pick up a phone and punch in 10 numbers), talk to me for 5 minutes and answer my questions, instead of having to make me write out these dumb emails and waste your time and mine by having you respond to them instead of just ending this issue with a VERY SIMPLE PHONE CALL, it proves that your company just doesn't care anything about customer service.
I have been doing research online, and I have found MANY instances of reference to your company and it's shoddy track record. My only wish is that I had done this research before losing weeks off my life with the frustration you've caused me.
In addition to these complaints, the BBB in your area rates your company as an F, based on consumer complaints and your lack of response:
There are lots more, but suffice it to say, you wouldn't know how to service a customer if one beat you in the head with a wiffle bat full of pennies.
Your comment that I cannot file a complaint with Paypal is valid. You never took my money. However, your statement that I cannot contact the BBB is unfounded, because you do not have to be defrauded to make a report of bad business practices and lack of customer support or care.
You have had several days to screw your heads on straight and rectify this situation, which you haven't done. You have had many opportunities to call me via phone which I have provided on SEVERAL occasions, both by email AND by your 'busy customer service' line, which rings right to VM.
Also, based on this, I think it is absolutely insulting to techies and geeks that you use movie sound clips from the movie 'office space' for your 'hold music'. I also intend to contact 20th Century Fox Studios, because I believe that you would not have authorization from them to use these samples from this movie, for 'professional and sales' reasons.
I sincerely hope that you realize you've pissed off enough people to get your business licenses revoked, or you drive enough of your customers away that you eventually inspire a revolt and shut you down. I would MUCH prefer to shop from your direct competitors and pay a HIGHER PRICE for their products and shipping, than ever deal with a bunch of absolute ###s as yourselves ever again.
Grow up and do what a business should: provide the goods and services you advertise, and use common sense. however, that does not seem to be your M.O., so I sincerely hope that you would just close up shop now, and save yourself the abosolute and utter embarrasment.
My final wish is that this email could be forwarded to the CEO of your company so that he too can witness the absolute idiocy I've endured from you and the horrible image you've created for this company. But I suppose that will happen right about the time you manage to send my order.