KK Music Store
reviews and complaints

I bought a drum set for my 10 year old son for christmas and when I got it, the drum sets cymbol was cracked, the snare was completely broken and the high hat didn't come. It was a sad christmas morning for my son when he woke up and there was a drum set sitting there in 1 million pieces broken and banged up. It was very dissapointing to see my son sitting there in tears on christmas morning.

So, I called the company and told them that they better give me a refund, they put on the phone with Kelly the manager and she said that I have to ship it back and also said that I had to pay full price for shipping no questions asked. I shipped it back and about a month later, I get the drum set and IT'S THE EXACT SAME ONE I GOT IN THE FIRST PLACE, it was broken and that time it was even worse than it was before. That got me really mad and Im a hard person to get mad.

Thanks kkmusicstore, thank you for making my son cry on christmas morning!

I purchased a 1/8 size violin for my 4 year old daughter. It arrived in a banged up box via fed ex. When I contacted customer service via phone, I spoke with a very nice woman who advised me to send pictures via email, which I did. The instrument had a damaged end pin (piece broke off) cracked rosin, and a broken fine tuner on the "G" string. They only offered to ship a new end pin and Rosin. When I told them I was not comfortable replacing the end pin myself, they said it is not that hard and to get my daughter's teacher to do it (she shouldn't have to!) What really *** me off, however, is that they tried to convince me that the broken fine tuner was normal (I am new to violins, but not a complete ***, thank you very much!) I both emailed and called and was assured that they all look like that. Well, the teacher just had to look at it for about 5 seconds before she said, yeah, it's broken. I have never received such crappy customer service from an online seller. Stay far far away - I wasn't expecting a Strativarius for $90, but I did expect the instrument to arrive in one piece and not to be lied to!

KK Music Store is a source that my 13 year old son found online. he was looking for a violin at an affordable price. imagine our surprise when on this slick website we found a rosewood and ebony full sized violin on sale for 80 dollars. there were other more expensive ones and this had originally been priced in the mid 100s so this all adds to the appearance of legitimacy.

Since we never got a confirmation of our order, my son started investigating and after all the negative reviews he found, he figured he'd been had and we resolved to file a complaint when we got to it.

well, it arrived, much to our surprise! thank goodness my son isn't the 8 year old we read about in one complaint, hoping for a magical christmas morning- we had a good laugh about the "rose wood" that is missing an entire section of stain, and the "ebony" that he had to convince me wasn't plastic but was the very same wood painted black.

in the end, we probably got what we paid for- a poorly made instrument with inferior sound. not a lot of skin off our nose, but no-one should expect KK Music Store to deliver what it promises.